Kinetic - Reviews page 2

Pros

Written for hardware stores.
Sales people really do their job well.

Cons

I am not a hardware store. This program is a nightmare. If you make a mistake be prepared to spend hours fixing it. Epicor's own help pages have fixes that do not exist in the program. This program has been overwritten so many times it makes no sense to use. Not at all intuitive. Incredibly expensive monthly support for absolute garbage!

Pros

For the most part easy to use. Has a lot of modules that you can use depending on your business. Can also integrate into your B2B webiste.

Cons

Sometimes it takes awhile to get issues resolved through tech support. Costs a lot of money for maintenance, and they also charge for each module that you may need if you need it later on down the road.

Pros

Once you get to know how everything works, it gets easier to move around and accomplish your tasks.
It has many featuress that can be exploded.

Cons

The database is terrible, it has like 100 fields in every table that aren't necessary and you can not identify them in any way.
Moving around Epicor is extremely difficult, you have to do so many clicks for any functionality or any task you decide to do.
It bugs easily and you have to close it and finish the task in windows.

Pros

The features and customizations are endless! Customer service and tech support are also pretty great!

Cons

Very hard and time consuming to learn. Not easy to teach someone else.

Pros

The potential to be a great product is there.

Cons

It is still incomplete, we've filled out many help tickets since we switched to the kinetic interface

Pros

Epicor provides lots of useful reports where I previously may have had to manually go find the info and compile in another program.

Cons

I don't like that there isn't a way to link jobs with sales orders.

Pros

Fairly simple conversion from our on-premise 10.2.300

Cons

Some of the tools IT had access to now requires Customer Support to do, which increases delays.

Pros

you can control al you company with this software, from Sales to Shipments and billing, you can also control you shop floor (Manufacturing) know in what part of the process your finish goods are, inventory, wip, purchasing all your supply chain is cover with this software, very powerful tool.

Cons

Extremely difficult to setup, and not very user friendly, you have to open a lot of windows to get some information, MES tool is not very friendly user has to enter a lot of data manually if you want to control all your process, causing users not to feed the system correctly.

Pros

One of my favorite things about this program is the different levels of customization that it provides. Epicor allows for a range settings and customization's ranging from field security to changing how business objects interact this allows our company to really personalize and create our own version of Epicor (to a certain extent that is). I also really like how fast and efficient the technical support for Epicor is. Calling in to create a ticket for any issues that occur is always an easy process.

Cons

Some custimaztions are harder to make then they should be and sometimes finding clear information about how to make certian changes can be hard to find. I think the two main things I currently do not like are the scheduling module it can seem clunky. Also the limited coding that is allowed due to being a multi tenant client however this is more about what we purchased then the product it self.

Pros

The reporting tool is what I have used the most, it is easy to use and pulls all the data fields needed.

Cons

A bit of a learning curve but works well once you're used to it

Pros

Quote to cash navigation using the Open With functionality throughout the software, BPM wizards that allow you to do simple If\Then type triggers with no custom programming, BAQ functionality with subqueries, Education Courses, much easier path for version and patch updates

Cons

Application support desk for certain modules, debugging options for customization (compile) errors, training of some of support staff seems to be lacking. 50% of time I end up figuring out the issue myself and feeling like I'm teaching their staff.

Pros

The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence.

Cons

It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense.

Pros

Very Customizable. Uses industry standard .Net programming language and function. Hooks to SQL server.

Cons

Not geared for small operations. The cost of entry makes this product geared to Mid sized companies.

Pros

It is user friendly , and has good basic functionality . Structure of menu modules make sense and makes it easy to move in and out of different screens. Information at your reach with a key stroke. easy to download to excel for more customized usage.

Cons

Some functionality which I feel is a basic process is complicated for the user . Some fields should default information instead of user having to key in. Needs more flexibility . Biggest issue is when a new version comes out.....something that was working before is no longer working. And its not a customization its core functionality.

Pros

Easy to use, Get training available, Always working to improve their product, Great support. Epicor continues to improve there software adding new features that customers are looking for, adding third party solutions to plug into their software. They are adding features before we are even ready to use them, being able to go more mobile, improving communication between users at our company. Great Product configurator, best I have seen!

Cons

Does cost a little more than we were hoping, but the ROI made it worthwhile doing. Moving away from crystal to SSRS was a little rough, but like the change once we were through it.

Pros

They made it a priority the last few years to transition to the cloud which was really a boon to our distributed teams. Implementation support was excellent. We have never had down times with the cloud.

Cons

When we first started using, it was difficult to get the software to "speak" to some of our supply chain software but there has been a solve for that in place for a number of years. Over time, epicor has become more industry-oriented.

Pros

User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive.

Super flexible: It's been a scalable solution that has supported our growing business.

Easy to update and integrate with other systems

Accurate forecasting

Secure cloud-based data management

Cons

Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement.

Pros

There is a report for LITERALLY everything. If you don't see it, contact customer support and they can help you. Great software.

Cons

Can be kind of confusing if you aren't familiar with ERP systems. Overall easy, though.

Pros

We use a ton of customizations and personalization. The ability to do so is awesome!

Cons

We are a job shop, non-stock parts with many only being built once. Epicor 10 is more geared towards stock jobs and continued quantities

Pros

Ability to create custom 'dashboard' screens to see things that we want to monitor.
Extensive functionality for small to medium sized manufacturing companies.
Good shop floor usability.
Job costing provided real times access to allow you to monitor costs and flag overages.

Cons

Standard reports were ok but not great.
Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make.

Pros

We went from a manmade access system to this ERP system being our first. I enjoyed the easy click through menu options and ability to customize the forms to our liking. We have a unique business that would not fit an out of the box capability.

Cons

Reporting is not easy in this system. Almost everything has to be customizable and it created many years worth of problems trying to build this system without a strong support team. We have been trying for over a year to get our rep to give us pricing on licenses as we have grown and would like to expand in this area. We cannot get responses from the website support, our rep, or anything. Once you become a customer, you are abandoned, and left with very little support. this was not ideal as we developed how we wanted to use an ERP system and what the system could really do. We have spent 100s of thousands with other consulting companies to try to build the system, all while paying for the support and maintenance without any support.

Pros

Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting.

Cons

It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well.

Pros

Unlike some software where the beginning of the text is used for searching this software allows the user to use any part of the text for which your are searching.

Cons

Generated reports do not search the entire report unless starting again from page one. What this means is if the user finds the item searched for on page 520 the next search will start from page 520 unless the search box is closed and page one is clicked on to start the search.

Pros

The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them.

Cons

There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive.

Cons

NOT user-friendly, the turnaround on tickets is horrible. There is no videos or forums where customers can go and see how other Epicor users are fixing there/workaround problems they are facing. I was referring to one but apparently its all money. I wish there was a better training on how to admin the software. Also, performance is slow, We upgraded our network to better Mbps and the software has not improved.

Pros

it is a very complete ERP software, it has a lot of great functionalities and very customizable it works great for manufacturing and purchasing

Cons

it is too expensive and the support it is really poor, you never get a real solution and it takes more than one call to get an answer. the support is really poor

Pros

modular, you can add components to be what you want to use. The biggest pro is it has a really good BOM system for manufacturing - this is usually missed in ERPs

Cons

it is expensive, and there is so much customization you can do so it becomes difficult to use. I have also worked with a system that Epicor bought, the product support on that was not very good because they were phasing the system out. Would have been better to upgrade us as the customer so they could provide better support.

Pros

Easy to use, Great Product Configurator, and company continues to move forward with new abilities, mobility!

Cons

Inventory module is a little clunky, doesn't make it easy to do inventory if you use phantom assemblies.

Pros

safer storage on the cloud. configurator for production. ability to modify pricing for each customer by adding individual price sheets.

Cons

cloud based makes it a little slower than server based. cannot email orders direct from Epicor. cannot handle VIN numbers. inability to print invoices until after the order is closed. cannot modify orders after the order is marked shipped. in our old system we could modify until the month was closed. we write many more credits than before.

Pros

Full of features. Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

Cons

We are currently still on V8.03. Scheduling module is the weakest of all module. Since Epicor took over from Cogita sales service is close to none existence, level of support is poor but maintenance cost is high.

Pros

Easy to update and use, navigation by pc or tablet makes it a portable solution on the shop floor as needed

Cons

Some features are connected to others so to track labor you need to purchase payroll, even if you don't use payroll in Epicor

Pros

if user use and enter info into system correctly, could be good data center for sales, financial forecasting and inventory control analytics.

Cons

not user friendly , not easy to integration with other application , especially if you are under multi-tenant SAAS, Took long time for the support and need extra resource to get the integration done for over 2 years .

Pros

Very powerful tool, some quirks to the way Epicor has their default process setup. Dashboards and BAQ's are easy to make, a lot of training guides to take you through it.
BPM is a great tool to use to automate user entry.

Cons

A lot of functionality/custom is locked from MT customers, due to their DB setup. Going on-prem or dedicated hosted is a better option, if you are looking for a lot of custom changes.

Pros

The capability and functionality of the system is incredible and effortless once your are trained and have the knowledge on how to operate.

Cons

Not necessarily a con with the system itself but if your current systems mode of operating doesn't easily transition with the way Epicor works it can create a few obstacles in how the functionality of Epicor can work for your company.

Pros

The purchase order placement was reasonable but really are Finance got more out of it than procurement.

Cons

No easy method to automate revision those had to be manually added to P.O's and constant error message when doing so. With Quickbook you just had to click on vendor to get all P.O. history with Epicor multiple screens and buyer specific. For components purchased per manufacturers part number it didn't upload those so they have to be manually added. Creating jobs even when we hired a more experienced planning manager it takes way more resources to create them seemed we spent 100's of hours just to get simple jobs created at sub-assembly levels. While we were able imput receiving parts to stock deleting it after consumptions is consistently manual reduction to update the balance.

Pros

I like how you are able to customize things to the aspect of your company. The ability to make things unique to your own is a great feature. It's great for tracking inventory too.

Cons

There is always a problem with any update that happens. I do not like the ticket process because it takes forever to get a response and most times the problem could be solved in a few minutes instead of being dragged out for a few weeks.

Pros

The ease to customize multiple areas and still be able to update the software without losing everything you customized already!

Cons

When you update the server, the client also use be updated. If the user doesn't have admin rights on the pc, this could be a problem. I've recently heard they fixed this in a future release of the software

Pros

I've used SAP, Netsuite, and Epicor ERP systems and when it comes to ease of use this definitely my preference. There are things I love about Netsuite as well but overall I prefer Epicor.

Cons

When I was using Epicor I had issues with their consulting because they were located in Australia so it would take an entire day to get a response back.

Pros

Excellent support and service when needed, staff is very knowledgeable and always willing to help whenever needed.

Pros

Easy to use. Very deep in functionality - you will likely be able to use the whole system out of the box.

Cons

Need to manage your scope for an implementation project - it is easy to take on more given the wide capability it has. Best to manage scope.

Pros

Using this software to do inventory was pretty straight forward and mistakes can easily be undone if needed

Cons

There is a lot of glitching and crashing with this software. Most problems require you to restart the software.

Pros

Really, nothing!. A lot more work with very little better results, I see no great improvement at all. I feel that you changed thing to benefit a few user but not the majority of us

Cons

Not as easy to use as 8 was a lot more labor intensive
Can't change a conversion factor if it was entered incorrectly. You could in 8
Less bang for the buck in my opinion. Since going to 10 we are not even using the scheduling as we should be

Pros

Flexible to your business processes. Stable application. Option of cloud and on-premise. Handles quote to cash without the need for a 3rd party financial package.

Cons

Weak technical support in the past, but we've seen improvements over the last few months. Responds well to outages, but if you require escalation for a non-emergent issue, you might wait a while.

Pros

easy to use
good enhancements
fast

Pros

Epicor is a good piece of MRP software overall.

Screens are able to intelligently link to one another with relevant right click context menus.

Cons

When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand.

Epicor licenses are extremely expensive and not recommended for smaller businesses.

Pros

It's very easy to learn and it's very flexible. Once you are familiar with the interface it's easy to navigate and find the way to get the job done. Exporting information to another tools is easy and useful.

Cons

Impossible to drag and drop... I'm lazy! Seriously, there are some features that I would like to have like create templates for common daily tasks.

Pros

all modules flow together, can take order from quote to cash receipt. easy to use trackers easy to train on

Cons

no designed to accomodate accounting reporting needs or to meet GAAP needs. Customizations have to be recreated after upgrades. need better standard reports building own dashboards and reports get corrupted with upgrades

Pros

Epicor ERP system can heavily, fairly and easily customized compare to any other ERP system in the world.

Cons

Need to improve Knowledge Base (Most of the issue and problem solving available for only internal staff). Hardly can search any error message that generated from Epicor in EpicCare Portal. Need to improve performance as well

Pros

Epicor has a ton of functionality and seems to be receptive to adapting to user customization. Provides a huge benefit for tracking multiple different things and works will in conjunction with other software.

Cons

Seems to be a little clunky and slow at times. It also can be hard to find information needed in the system on occasion.

Pros

Adapts quite well to our needs. What I enjoy the most is the ability to customize each module to suit me. This allows for greater efficiency.

Cons

There are a number of programming errors that really are quite annoying and have never been fixed even though I know we have asked.