Kinetic - Reviews page 3

Pros

You can only purchase the modules you need, which should keep costs down, but the modules that you do need are very costly. Good for a medium company 50-100 employees, but wouldn't recommend for a small company.

Cons

Implementation of the product was very difficult. It wasn't as easy to implement as other ERP systems. Maybe we were too cheap and tried to do more on our own without the help of training. Reporting was hard to figure out and complicated for the average Joe.

Pros

versatile- can do almost anything with the tools. It is useable in many different industries and levels of knowledge

Cons

Too versatile - just because you can do something with it does not mean you should. You should use help in configuring it.

Pros

Great Value for money
Very powerfull integration platform (service Connect)
Hospitality oriented features
Reliable

Cons

Reporting tool is not as user friendly as the application
Some part of the software are still using old technologies
Some Admin function for multi property environment could be improved

Pros

We were only ever able to implement the payroll part of this package. It worked great but was probably the worlds most expensive payroll solution.

Cons

We were never able to fully implement this solution. We met several times with consultants but were never able to get a concrete plan to train and implement.

Pros

I have been using Epicor for couple of years and have been using Epicor MES product. It is easy to use and really helped us in improving the quality of products. It monitors all the time our machines and processes and help us in maintaining and analyzing performance of the machines and processes.

Cons

Sometimes service get hanged and that is annoying. As it impacts the whole of analysis and sometimes take time to fixed.

Pros

Epicor is very simple to navigate and understand. Bringing new people in and getting them up to speed is extremely simple.

Cons

Old version is pretty slow. The new version appears to be much faster. The support group still needs some work, however they are make progress.

Pros

-- Customizable
-- Excel based grid views for easier export of data and dynamic dashboards
-- Scalability
-- Integration capabilities

Cons

-- Not intuitive
-- Inadequate Help information
-- Expensive
-- Tier 1 Support extremely lacking
-- User Manuals are generic

Pros

Very intuitive, easy to generate reports to track progress in real time. System was customizable and templates supported standardized work flows.

Cons

In older products data input was tedious. Entering estimates of required resources required manual inputs in each module.

Pros

Easily customizable to your environment! Uses SQL Server as the database. Flows well with Microsoft products.

Cons

May need to adjust the stock reports. Support is challenging at times. Will require a specialist of sorts to manage.

Pros

Ease of payment process. the check run process was very easy select net 30 (or other parameters) and the list would come up and you could select all or pick and choose. We have a large vendor group and this was very helpful. Maybe ther softwares are set up this way, I don't know, it is was effiecient. I also like the ability to print up edit lists to confirm all transactions before a post but once posted there was no undoing.

Cons

The products...the financial side of it...very limited reports. The ease to customized was not intuitive. Each module seemed to be designed by a different company so to me it lacked continuity.

Pros

i like how i can save epicor numbers i use frequently to cut down on the time it takes to enter time.

Cons

Reporting isn't that great.

Pros

Easy to use, easy to train, very customizable to your specific business needs. Easy to upgrade as needed.

Cons

System has some bug as all systems do but we don't seem to be able to easily get fixes without waiting for full upgrade.

Pros

The overall layout and ease of use. The ability to customize to our companies needs. The systems overall linking and tracking ability of different levels.

Cons

Form format and writing. Not enough out of the box reports / dashboards. Lacks in the CRM area. Having the system produce BOL's is very confusing and time consuming to set up.

Pros

Features
Scalability
Flexibility
Adaptation to Various Industries
Industry History & Reputation

Cons

Ease of Deployment
Modifications to Older Versions
Price entry point for smaller businesses
Deployment Costs

Pros

Helps keep jobs and inventory on track.

Cons

The software at times can be rather slow and crash often.

Pros

Epicor is a very straight forward and easy to use ERP system. It's been a breeze using this platform for our various needs building safes for businesses around the globe!

Cons

There were some times that we had issues with our custom reporting features. However, this was quickly resolved by Epicor's awesome tech support!

Pros

It does include many documentation and training for a comprehensive functionality. It offers a couple of interfaces to choose which makes it more nice on the look. I also like the fact that it includes a smartphone app for tasks on the go.

Cons

Although it includes training documents, the process flowcharts might be a bit complex to use, some tasks require steps not very easy to do and the documentation does not include detailed information but only overall. The price is also a bit high, I would love to be able to choose whether different options I really need, discard some others and reduce the final price.

Pros

Embedded C#, BPM, and SOA will help us create erp system that follow our company policy, control rule of process and makes our life is easy with windows, web and mobile access.

Cons

Lack of support due to this product is still new and still need to catch up knowledge from origin source of knowledge.

Pros

about the product I confirm that is very very easy to use, very friendly and a lot of customizable, about the vendor I recommend so much work directly with Epicor support. We can have control of all main areas in a real time, to verify advances of production plan, shipments, buy of raw material.

Cons

about the product some times we have specific problems with the software and we must to create a call to report and fix the issue but we need to wait a lot of time to solve it.

Pros

Balances intuitive design w/complex features and functionality. Very good documentation and built-in help.

Cons

Easier ability to make more common, minor, cosmetic customizations; somewhat inconsistent from module to module/menu to menu.

Pros

PM management tools are great. lots of flexibility, configuration, etc. But not an easy program to set up.

Cons

The accounting system is the worst i have ever seen. Feels like an after thought that they really don't care about. Cumbersome entries for purchasing, accounting, reconciliation, etc.

Pros

I like how the database is setup, and how they have an out of the box data dictionary in the software to be able to navigate and link tables correctly

Cons

I like least how unforgiving the implementation of the software is. It is near impossible/comes with big headaches to make significant mapping changes

Pros

it is a good software no the best but ok

Cons

It take more time to do a task than other software

Pros

its a very complete solution, the vendor prices are very high

Cons

prices and support. and everything you ask for they always said you need a customization so thats and extra charge

Pros

Some of the things I like about Epicor are the ways you can customize your dashboards. You create them to show virtually anything you want. And it works well with Excel sheets too. I also like how we can use Epicor to create and track jobs, purchase orders, invoices, and schedules.

Cons

There are some things that seem overcomplicated sometimes. I've had an issue where when I create a purchase order a check box for "inspection required" gets clicked that we don't ever use and it causes an issue for accounting.

Pros

The software has lots of power and lots of capabilities, unfortunately, it is too much for a company my size as we are more of a job shop. This software would be great for a larger manufacturer.

Cons

It is slow. Every transaction causes you to wait. It may be only a second or two, but it is very annoying. Also, the software seems built for larger companies with many layers, being a smaller employer where every employee wears multiple hats, some of the steps needed to make changes seem excessive.

Pros

Epicor is very flexible and customizable. We love how we can customize the screens to fit our needs, the ability to access or use the built-in fields, it's ability to integrate with other systems and the tools we can use to create reports.

Cons

The presence of Progress is giving us a headache. But good thing this is already removed in version 10.

Pros

The real-time display for monitoring machines. Our production facilities have large displays showing the status of the machines in each room. If a machine ever goes down, the status turns red, and the floor supervisors can investigate promptly.

Cons

Maintenance is getting more and more expensive. They do not offer multi-year discounts, and each year is now costing nearly double what we started at three years ago. I am a systems administrator and have been tasked by production management to investigate other options to get away Mattec MES.

The software is pre-canned and not customizable. Modifications can be made by Epicor, but be prepared to pay handsomely.

The technology is a bit behind its time, and they are long overdue for a rewrite. We host this on a VM in our datacenter, but this renders the audio alerting system useless for our remote production facilities. Support has stated you must run a local physical server with a sound card to take advantage of the feature.

Pros

The user interface was fairly good. While it's a modularized system it seemed to integrate its information across the system.

Cons

Their customer service wasn't the best. We could have used more support especially during implementation.

Pros

Product has a wide range of functionality to support a compliant business.

Cons

The vendor is not very responsive to providing support unless you're spending more money. We own a lot of functionality that was not implemented when the vendor was supporting the initial installation. The vendor is pushing us to spending a large amount of money to upgrade to a new platform rather than addressing our request for training on functionality we're not currently using.

Pros

Epicor does a good job of putting out software that works. Minimal issues and constant updates allow for us to focus on getting the job done.

Cons

Support can be slow to respond at times, especially when the question is more complex. They do remain diligent and eventually can resolve 99% of issues we have had.

Pros

It is basic accounting software with all the normal features.

Cons

There are a lot of integration points needing to be built to automate feeds of data.

Pros

The operation time savings we have made at our company are huge compared to our old paper kanban system.

Cons

Some functionality is hard to find and utilise but customer support is good and always available to point you in the right direction.

Pros

Like the ability to Customize. The new update process is getting better.

Cons

Out of the box Reporting is very weak. Purchased Third Party Software. Unfortunately we rely on Solution Providers for most of our issues. Support can still take more than 2 months to resolve issues.

Pros

It's a solid solution that provides an array of useful tools to meet your businesses needs. The product is scalable and has a lot of versatility. The implementation was impressively short and was solely focused on configuring the system to our specific needs.

Cons

The annual support fees are high for the level of service provided and the partnering with consultants to achieve our business goals could have gone a lot smoother.

Pros

The opportunity to work with a company that strives to stay on the cutting edge of technology that helps its customers do the same with their business

Cons

Support knowledge can sometimes be a challenge, along with response times

Pros

it was a great product for inventory management. it was easy to use and we had access to all the necessary details required.

Cons

there were certain features that were not as user friendly and required some maneuvering to get the job done.

Pros

It's built as make to order or make to stock.
All the module are fully integrated and they add third party software over the years.

Cons

The KPI dashboard are not so friendly user for the common people

Pros

Can be all inclusive. Several areas of manufacturing are utilized. Functions are easily accessed and flows.

Cons

Product is scheduled to ship before all testing is completed. We have scheduled product to be shipped and not all testing required is completed.

Pros

I like the features of the product, what it can theoretically do. I like that the software is in the cloud and I can access it from anywhere.

Cons

The user interface isn't intuitive, items and actions are not easily found. Even the process to add a new GL code is unnecessarily complicated, why do I add a segment code in one place and then a GL code in another screen. I also wish the reports printed out easily.

Pros

Epicor has a lot of options and applications that help us do our jobs. It has time management functions that allow you to keep track of your time and show what the cost of your time is on any given job. It also allows you to create and track jobs and keep a history of how things are moving. Also purchasing with a PO system that helps you track your vendors and their performance as well.

Cons

some things about Epicor require specific actions in a specific order and can be confusing to fix.

Pros

I like being able to take care of almost every aspect of the store inventory in one program. I like being able to keep track of the inventory all in one screen.

Cons

The program can be very time consuming and tedious. Could use some more reports for being able to look up how products were rung up or not rung up. Easier to keep track of where product went missing.

Pros

Ease of use great. Easy to learn the software and its capabilities.

Cons

The Company support and sales team were less than helpful

Pros

What I liked most about the produce is the functionality was robust and addressed our needs in a small manufacturing environment.

Cons

For the size of the manufacturing facility and the company's revenue, the support cost was too high.

Pros

Epicor Advanced MES software is best for big manufacturing industries because in EPICOR, production tracking is awesome. We can estimate the time and cost with that.

Cons

In Epicor advanced MES manufacturing software I really didn't face any issue in this business software.

Pros

good technical support during implementation stage. The system is fine to navigate. BAQ seems to be working okay to produce report for business.

Cons

1. Features of Cloud solution were under tested and supported. 2. Extra resource and efforts are required to rectify system issues which should have been part of the cloud service offering. The post live ongoing technical support is fairly poor.

Pros

You can manage all your company areas in one application, easy to use and friendly application. Good tool for manufacturing and operators has no problem in learning the tool, very easy.

Cons

support is not very good. You need to open multiple screens to inquiry or look for information. Create shortcuts could improve the application

Pros

Have all modules you need

Cons

Not user friendly interface