About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests. The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.
OpenTable Software - Receipt
OpenTable Software - Reservation
OpenTable Software - Table management
OpenTable video
OpenTable Software - Receipt - thumbnail
OpenTable Software - Reservation - thumbnail
OpenTable Software - Table management - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

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OpenTable Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,160 View all reviews
Robert
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/9/2018

Best SW for restaurant bookings

Excellent product with whom we hope to be happy for many many years to come...

Pros

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Eric R.
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 13/1/2022

OpenTable is great when it is properly configured, but hides too many useful tools

Pros

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

Cons

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.

Stephen
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/5/2023

The best that there is

Pros

Love open table, easy to use, cost effective

Cons

I can't say that I dislike anything about open table

Christopher
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

3
Reviewed on 20/3/2020

Fast and Easy to Use... Rating System is Terrible...

OpenTable is Easy to Use, however they must revamp their rating system and ensure updated menus for potential guests to view.

Pros

This Application is very Easy to Use, gives valuable information, and makes making reservations at dining establishments very easy. Like reading menus and ratings about dining establishments via this application.

Cons

The rating system is very hard to understand... It seems as though negative ratings weigh much more than positive ones. The application has to stay in contact with dining establishments to make sure menus on the website stay updated. Menus are outdated constantly.

Mac
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 9/2/2023

Find the best restaurants, wherever you are, with Opentable.

Pros

What I like about opentable is that the service is free and allows you to reserve a table at any time of the day. It is also easy to use: just indicate the restaurant, the number of seats, the date and the desired time. The platform takes care of the rest. If the restaurant is full, it even offers you the next available slot.

Cons

For me, the downside of OpenTable is its prices. Many competitors offer cheaper prices for the same services, so beware!

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