About OpenTable







OpenTable pricing
OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.
Alternatives to OpenTable
OpenTable Reviews
Feature rating

- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Best SW for restaurant bookings
Excellent product with whom we hope to be happy for many many years to come...
Pros
As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.
As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....
Cons
In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

- Industry: Research
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
OpenTable is great when it is properly configured, but hides too many useful tools
Pros
When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.
Cons
When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Reservation Management
Reservation Management tool.
Pros
Easily search and find available reservations for that night. Reminds you of the reservation. Quick and easy instead of calling.
Cons
Recently I have had a lot of glitches where it won't allow me to reserve the reservation. Software glitches.
- Industry: Insurance
- Company size: 501-1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Good way to know restaurant availability
Pros
The app helps you check availability and make reservations at restaurants.
Cons
I prefer when restaurants have their own reservation and check in system. Because sometimes working with a third party like OpenTable makes you dependable on their software, system and accuracy.
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
It's like having a Maître d' at your finger tips
Open table is like having your own personal Maitre D' at your fingertips because, you can customize your experience and Open table will make sure the restaurant sees all the needs and requests. I love using it especially when traveling and booking ahead. You can have your reservations all set and if you need to cancel, it is an easy process.
Pros
OpenTable is great for booking last minute or planning ahead at any restaurant in most cities. Everything is at your finger tips, menus,directions, reviews.
Very user friendly and you are able to customize your reservation with any special needs that you have.
You get see all the choices that are offered of dining in the area that you are looking.
Cons
There is not much I do not like about this software. I would like to see the VIP points never expire. There are times in life that you are not going out alot and it would be great to have that feature. The VIP status though, really does not do much and there are a small percentage of restaurants that will accept there. I would like to see a priority in seating, or a comp of some sort.