About OpenTable
OpenTable pricing
OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.
Alternatives to OpenTable
Iridium Retail Manager
OpenTable Reviews
Feature rating
- Industry: Hospitality
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Best in the Business
Maximize front of the house operations while having the tools to allow the whole endeavor to shine.
Pros
Product Onboarding is easy and comprehensive for small to enterprise level restaurants.
Cons
Staff can sometimes not receive as hands on training as needed to get the most out of a revolutionary system in the world of dining.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Best in the restaurant business!
Pros
Easy interface with customizable features to tailor to any restaurant’s needs.
Cons
Customer service for issues with the software aren’t always helpful.
- Industry: Restaurants
- Used Daily for 2+ years
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Review Source
Not worth it unless you are a major chain with 300 seats
Not enough to list. Exposure, but it's limited for smaller companies.
Pros
It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.
Cons
It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Super-easy to use
After lots of research, it's one of the best systems out there for restaurants. And great value for money.
Pros
This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.
Cons
The set up can be quote tricky, but once it's done, it's super-easy to manage.
Alternatives Considered
Resy OSReasons for Switching to OpenTable
Mainly for their pricing and marketing. More eyeballs on OpenTable than the others.
- Industry: Government Relations
- Company size: 11-50 Employees
- Used Monthly for 2+ years
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Review Source
My Favorite Restaurant Reservation Software
OpenTable is great for booking way ahead of time or last minute. It is great for reading authentic reviews and having fast access to menus and directions. If you live in a big city, there is a vast selection of restaurants to choose from. But the farther you get from the big cities the more scarce it gets. OpenTable rose to prominence with millennials flocking to cities but as this generation ages and moves a little further out to start families, hopefully OpenTable follows them and increasingly shows up at more casual suburban chains
Pros
OpenTable makes booking reservations very easy, there's a wide variety of restaurants with their software integrated into the PoS systems and it is rewarding to earn points for dining.
Cons
OpenTable points should NEVER expire. This is the one sketchy/shady thing about OpenTable. During the past 9 years, I've had points expire on me mysteriously and its always left a bad taste.
