About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests. The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.
OpenTable Software - Receipt
OpenTable Software - Reservation
OpenTable Software - Table management
OpenTable video
OpenTable Software - Receipt - thumbnail
OpenTable Software - Reservation - thumbnail
OpenTable Software - Table management - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

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OpenTable Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,119 View all reviews
Robert
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/9/2018

Best SW for restaurant bookings

Excellent product with whom we hope to be happy for many many years to come...

Pros

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Eric R.
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 13/1/2022

OpenTable is great when it is properly configured, but hides too many useful tools

Pros

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

Cons

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.

Mackenzie
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 25/1/2023

Reservation Management

Reservation Management tool.

Pros

Easily search and find available reservations for that night. Reminds you of the reservation. Quick and easy instead of calling.

Cons

Recently I have had a lot of glitches where it won't allow me to reserve the reservation. Software glitches.

Pablo
  • Industry: Insurance
  • Company size: 501-1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 22/12/2022

Good way to know restaurant availability

Pros

The app helps you check availability and make reservations at restaurants.

Cons

I prefer when restaurants have their own reservation and check in system. Because sometimes working with a third party like OpenTable makes you dependable on their software, system and accuracy.

Lena
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/10/2022

It's like having a Maître d' at your finger tips

Open table is like having your own personal Maitre D' at your fingertips because, you can customize your experience and Open table will make sure the restaurant sees all the needs and requests. I love using it especially when traveling and booking ahead. You can have your reservations all set and if you need to cancel, it is an easy process.

Pros

OpenTable is great for booking last minute or planning ahead at any restaurant in most cities. Everything is at your finger tips, menus,directions, reviews.
Very user friendly and you are able to customize your reservation with any special needs that you have.
You get see all the choices that are offered of dining in the area that you are looking.

Cons

There is not much I do not like about this software. I would like to see the VIP points never expire. There are times in life that you are not going out alot and it would be great to have that feature. The VIP status though, really does not do much and there are a small percentage of restaurants that will accept there. I would like to see a priority in seating, or a comp of some sort.

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