About OpenTable

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all of their data in one place to scale their success.
OpenTable Software - Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more.
OpenTable Software - Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more.
OpenTable Software - Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars.
OpenTable Software - Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply.
OpenTable Software - Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs.
OpenTable Software - Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more. - thumbnail
OpenTable Software - Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more. - thumbnail
OpenTable Software - Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars. - thumbnail
OpenTable Software - Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply. - thumbnail
OpenTable Software - Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs. - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$149.00/month.

Starting Price:
US$149.00/month
Free Version:
Yes
Free trial:
Yes

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OpenTable Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,252 View all reviews
paulina
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/5/2020

Quick reservation with no need to call

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Pros

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Cons

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Kelly
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 10/6/2020

A great reservations software for restaurants

Everything about OpenTable for Restaurants was an experience worth remembering. I never found myself getting lost or hung up on a problem with the software and creating reservations for the guests frequenting the restaurant. It did such a fantastic job with estimating the time that a table will be sitting to eat, depending on their party size, and adjust the schedule based on this. There would be reminders and notes when this would be approaching so I could let the customers know in advance so they didn’t have to come in and get upset. It allowed us to be able to go above and beyond to ensure our guests had the four star experience they were paying for.

Pros

Where to start when it comes to the best features of the OpenTable software. First and foremost, it is incredibly simple to pick up how to use it after only a few reservations have been made, it’s that great of a system. As a front of the house team member, it allowed me to view the entire floor plan of the restaurant on screen in a visual way that made the most sense to me, which made making reservations that much easier. When it came time to create the reservation, it was a matter of clicking on the proper icon from either a view of the floor plan or a view of the timeline. You are shown an overall view of the guests names and their party size as well as given an estimated time their party will likely be sat given their past visits to the restaurant and based of the average time of a party that size.

Cons

The software version I used has since been updated several times and I’m sure anything that was missing then has been added by now. As a user for multiple years, I strongly believe that there was hardly anything I can think of that was wrong with OpenTable. It helped me complete my job efficiently and all the guests seemed to enjoy their process of using it as well.

RAEGAN
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

OPENTABLE FOR RESERVATIONS IS MY GO TO

Pros

WE BOOK A LOT OF RESERVATIONS THROUGH OUR COMPANY AND USE THIS PLATFORM TO MAKE THIS PROCESS EASY AND QUICK. IT IS ALSO CUSTOMIZABLE FOR WHAT WE NEED IN OUR PARTY, SUCH AS HANDICAP, BIRTHDAYS, ETC.

Cons

I DO NOT LIKE HOW SOMETIMES THE RESTAURANTS FORGET TO READ THE CUSTOMIZATIONS.

Grayson
  • Industry: Restaurants
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 25/7/2018

Not worth it unless you are a major chain with 300 seats

Not enough to list. Exposure, but it's limited for smaller companies.

Pros

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Dylan
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2023

Everyone should use this.

Overall, OpenTable is my go-to for making reservations, even if I am already on google looking up locations, I will open the Open Table app on my phone to make the reservation.

Pros

I feel like a sense of control. You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others. Great for when dealing with indecisive people.

Cons

I don't like that restaurants can charge you for cancelling, but OpenTable does inform you beforehand and it is the restaurant that is imposing the charge not OpenTable. Also, some places OpenTable only has a contact number for, but that usually only happens when it is a small ma and pa shop.

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