OpenTable

Pros

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Pros

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

Cons

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.

Pros

Easily search and find available reservations for that night. Reminds you of the reservation. Quick and easy instead of calling.

Cons

Recently I have had a lot of glitches where it won't allow me to reserve the reservation. Software glitches.

Pros

The app helps you check availability and make reservations at restaurants.

Cons

I prefer when restaurants have their own reservation and check in system. Because sometimes working with a third party like OpenTable makes you dependable on their software, system and accuracy.

Pros

OpenTable is great for booking last minute or planning ahead at any restaurant in most cities. Everything is at your finger tips, menus,directions, reviews.
Very user friendly and you are able to customize your reservation with any special needs that you have.
You get see all the choices that are offered of dining in the area that you are looking.

Cons

There is not much I do not like about this software. I would like to see the VIP points never expire. There are times in life that you are not going out alot and it would be great to have that feature. The VIP status though, really does not do much and there are a small percentage of restaurants that will accept there. I would like to see a priority in seating, or a comp of some sort.