About OpenTable

OpenTable is a cloud-based restaurant management solution that enables restaurant managers to accept online reservations and optimize seating arrangements. It is suitable for restaurants of all sizes. OpenTable is available in two modules: Connect and Guest Center. The Connect module records reservations and can be configured to give guests information about offers and promotions. Automatic email and text notifications are sent to guests when they make a reservation. The tool also captures guest details including seating preferences, special occasions and other personal requests. The Guest Center module allows restaurant owners to replicate the floor plan on their mobile device through OpenTable. Managers can track table availability and monitor the turnaround time for each guest. OpenTable also offers add-on modules to manage gifts, payments and private dining. The gifts module allows guests to receive and send restaurant gift cards. The payments module allows guests to make online payments through mobile phones.
OpenTable Software - Receipt
OpenTable Software - Reservation
OpenTable Software - Table management
OpenTable video
OpenTable Software - Receipt - thumbnail
OpenTable Software - Reservation - thumbnail
OpenTable Software - Table management - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

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OpenTable Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.6
5 reviews of 1,061 View all reviews
MorningStar
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 26/8/2022

Best in the Business

Maximize front of the house operations while having the tools to allow the whole endeavor to shine.

Pros

Product Onboarding is easy and comprehensive for small to enterprise level restaurants.

Cons

Staff can sometimes not receive as hands on training as needed to get the most out of a revolutionary system in the world of dining.

Catherine
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/9/2022

Best in the restaurant business!

Pros

Easy interface with customizable features to tailor to any restaurant’s needs.

Cons

Customer service for issues with the software aren’t always helpful.

Grayson
  • Industry: Restaurants
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 25/7/2018

Not worth it unless you are a major chain with 300 seats

Not enough to list. Exposure, but it's limited for smaller companies.

Pros

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Lee
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/6/2022

Super-easy to use

After lots of research, it's one of the best systems out there for restaurants. And great value for money.

Pros

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

Cons

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Alternatives Considered

Resy OS

Reasons for Switching to OpenTable

Mainly for their pricing and marketing. More eyeballs on OpenTable than the others.
Benjamin
  • Industry: Government Relations
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

4
Reviewed on 29/8/2022

My Favorite Restaurant Reservation Software

OpenTable is great for booking way ahead of time or last minute. It is great for reading authentic reviews and having fast access to menus and directions. If you live in a big city, there is a vast selection of restaurants to choose from. But the farther you get from the big cities the more scarce it gets. OpenTable rose to prominence with millennials flocking to cities but as this generation ages and moves a little further out to start families, hopefully OpenTable follows them and increasingly shows up at more casual suburban chains

Pros

OpenTable makes booking reservations very easy, there's a wide variety of restaurants with their software integrated into the PoS systems and it is rewarding to earn points for dining.

Cons

OpenTable points should NEVER expire. This is the one sketchy/shady thing about OpenTable. During the past 9 years, I've had points expire on me mysteriously and its always left a bad taste.

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