OpenTable

Pros

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Cons

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Pros

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

Cons

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.

Pros

Love open table, easy to use, cost effective

Cons

I can't say that I dislike anything about open table

Pros

This Application is very Easy to Use, gives valuable information, and makes making reservations at dining establishments very easy. Like reading menus and ratings about dining establishments via this application.

Cons

The rating system is very hard to understand... It seems as though negative ratings weigh much more than positive ones. The application has to stay in contact with dining establishments to make sure menus on the website stay updated. Menus are outdated constantly.

Pros

What I like about opentable is that the service is free and allows you to reserve a table at any time of the day. It is also easy to use: just indicate the restaurant, the number of seats, the date and the desired time. The platform takes care of the rest. If the restaurant is full, it even offers you the next available slot.

Cons

For me, the downside of OpenTable is its prices. Many competitors offer cheaper prices for the same services, so beware!