About Pipedrive

Pipedrive is a web-based sales CRM software that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features. Pipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. And with AI-powered tools that offer personalized sales tips, winning and renewing deals has never been easier.
Pipedrive Software - Pipedrive kanban-style dashboard
Pipedrive Software - Pipedrive organization management
Pipedrive Software - Pipedrive sales inbox
Pipedrive video
Pipedrive Software - Pipedrive kanban-style dashboard - thumbnail
Pipedrive Software - Pipedrive organization management - thumbnail
Pipedrive Software - Pipedrive sales inbox - thumbnail

Pipedrive pricing

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at €14.00/month.

Starting Price:
€14.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Browse Pipedrive Reviews

3,034 of 3,034 reviews
Sort by:
Igor
Igor
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/5/2024

Great Starter CRM for New Users

Pros

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Cons

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Response from Pipedrive

Igor, we truly appreciate your comments! Thank you

Replied 12/6/2024
Jay
Jay
  • Industry: Fund-Raising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/10/2024

Pipedrive Drives Positive CRM Experience

The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good.

Pros

The calendar integrations with Google and Microsoft365. Ability to create templates for emailing.

Cons

There is a reasonably steep learning curve, although the support website and the chat services are beneficial.

Reasons for Switching to Pipedrive

Pricing and some familiarity with the product from a prior experience.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Calum
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 6/1/2025

Fulfills my needs, 90% of everything is there and Works Great

Very easy to get going with the must have features.

Pros

Does everything I need without having to do massive amounts of configurations.
Great UI/UX, Fast and intuitive.
Data can be in easily managed in bulk and exported and imported back in.
Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup
Smart Documents, great inclusion considering the alternatives out there are priced so high.
Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations.

Cons

Missing some customisation features which could help with business rules you want your users to follow or understand.
Not all data is easily accessed via API or Excel.
Price, Product models to simplistic for my particular use cases.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Choosing Pipedrive

Slow, Poor UI, Required much more configuration to get the basics.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Easy of use, Price, Feature set and Intergrations

Response from Pipedrive

Hello Calum,

We appreciate your feedback!

Best regards,
Pipedrive Team

Replied 14/1/2025
Kevin
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 5/11/2024

Minimalist CRM Meets our Needs

Overall satisfied when considering it is a low cost product.

Pros

It covers the basics of what we need in a CRM.

Cons

It has limitations when you have multiple product lines or locaitons

Alternatives Considered

HubSpot Marketing Hub and Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Against one option, price and complexity. Against the other it seemed like customer service was just better.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Josh
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 17/10/2024

CRM Built for Long Term Use

A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful.

Pros

There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools.

Cons

All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Pipedrive

PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth.

Switched From

Less Annoying CRM

Reasons for Switching to Pipedrive

Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Matt
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2024

Simplicity. Implementation on your own without a need for an implementation agency.

I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company.

Pros

The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person.

Cons

Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time.

Alternatives Considered

Zoho CRM, Livespace and HubSpot CRM

Reasons for Choosing Pipedrive

The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive.

Switched From

HubSpot CRM

Reasons for Switching to Pipedrive

The best UI and UX. It didn't feel that overwhelmed with all the features and stuff.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Jamie
Jamie
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/4/2024

Great for efficiency & simplicity

I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered

monday CRM and monday.com

Reasons for Choosing Pipedrive

I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From

Insightly

Reasons for Switching to Pipedrive

Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

Response from Pipedrive

Jamie, thank you for sharing so meaningful insights and feedback!

Replied 12/6/2024
Rick
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

Productive tool and very easy to use

Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.

Pros

Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical.

Cons

The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Mark
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 18/1/2025

Good CRM for SMB’s

Overall a decent CRM for tracking leads through a pipeline.

Pros

Simple to use CRM system, suited to SMB’s. Decent reporting and analytics and good workflows.

Cons

Quite limited in terms of customisation. Emails inside the platform weren’t great.

Response from Pipedrive

Hello, Mark.

Thank you for sharing your feedback! We're happy to hear that you find our CRM easy to use and helpful.

We appreciate your thoughts on customization and emails within the platform. If you have any specific challenges or suggestions, please feel free to reach out to our support.

Best regards,
Pipedrive Team

Replied 4/2/2025
Eudoria
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/1/2025

My experience with pipedrive

Pros

I love how integrated everything is - making our customer relationship management much more seamless!

Cons

Perhaps the interface can get a little facelift

Response from Pipedrive

Hello Eudoria,

We appreciate your feedback!

Please don't hesitate to reach out if you'd like to discuss how we can improve the interface.

Best regards,
Pipedrive Team

Replied 14/1/2025
Pankaj
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 19/5/2023

Pipedrive gives a good capabilities for a CRM with great integration.

In my opinion, it's fantastic. Since I'm working in IT and sales, Pipedrive is a very powerful CRM for business with easy access for users. I used both HubSpot and Pipedrive recently, I prefer the way Pipedrive does this, I feel more productive.

Pros

Pipedrive is very straightforward to use, the Pipedrive automation is the best it helps me automate my flow. When we started using it we loved it because it had fewer features than most competitors, but the features it had worked better.

Cons

Limited filters- As comparison with other systems in market.

Marvin
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 24/7/2024

A dream to work with as an admin/IT

Overall Pipedrive has been a success in our company thanks to the great integration into our lead generation and updating, plus the call planning tool.
We can have our Sales team use Pipedrive almost exclusively and talk about looking for an alternatives hasn't come up yet, neither from the IT nor the Sales team

Pros

The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze.

All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call.

Cons

I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.

Response from Pipedrive

Marvin, thank you for sharing your feedback and insights!

Replied 31/7/2024
Daniela
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 21/8/2024

My Pipedrive Experience

Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version.

Pros

How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun.

Cons

It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Preben
  • Industry: International Trade & Development
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 26/1/2024

Easy and effective software for closing deals, grow your business with PipeDrive.

It's a super easy software to implement.Our sales are now completely transformed and we've really saved many working hours. We've had a five star experience.

Pros

With PipeDrive I always track. My sales growth rate and manage it well.Email tracking is now easy with this tool,has excellent tools which enabled us to grow more than we targeted.Data is safe and you can access it instantly when you need it.The best thing about it is that it can be used even by the beginners of for those with small business.

Cons

PipeDrive offers its best .I have no complains about it.

Response from Pipedrive

Thank you for your feedback!

Replied 4/6/2024
Christina
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/8/2024

Pipe Drive Ease of Use

Love the ease of use and easy access. This makes tracking the statis of a project super accessible for our whole team

Pros

I love being able to "drag and drop" clients from one stage of process to another as their job progresses.

Cons

I really have no complaints for Pipedrive

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Ravi
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/9/2024

Best CRM to optimize Sales processes

My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs.

Pros

I really love the Pipedrive's UX. It's extremely intuitive and easy to use.

Cons

The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Divine
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/9/2024

Improve your sales with Pipedrive

It enables transparent sales pipeline view board.It also have appealing user interface.

Pros

I love how Pipedrive helps to create sales funnel from scratch.

Cons

I don’t have anything that i don’t like about this product.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Ana
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 1/12/2024

My feedback on Pipedrive

Pipedrive is a simple and efficient CRM. I appreciated its ease of use.

Pros

I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient.

Cons

I wish there were more options for customizing reports. Email integration could be improved.

Response from Pipedrive

Hello, Ana.

We’re thrilled to hear that you find Pipedrive easy to use!

We appreciate your feedback on customizing reports and our Email Sync feature. Please don't hesitate to reach out if you'd like to discuss this further.

We appreciate your support and hopefully we can make Pipedrive better for you in the future!


Kind regards,
The Pipedrive Team

Replied 16/12/2024
Diego
Diego
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 18/1/2024

Pipedrive in the real estate sector

It saves us a lot of time with its use in reporting and its benefits are reflected in sales performance. The cost is acceptable allowing its use in the company.

Pros

It can generate a good sales funnel and the best thing is the follow-up of leads to be able to follow up with potential customers. It also optimizes tasks, automates them and unifies sales processes.

Cons

Some small features are missing to further enhance the user experience such as being able to track assets.

Response from Pipedrive

Thank you for your feedback!

Replied 4/6/2024
Oyaro
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/4/2024

Performance and contact management solution

Pros

The tool is effective in helping us improve performance through effectively handling marketing,

Cons

The cost is a little bit expensive compared to any other alternatives

Response from Pipedrive

Oyaro, thank your for sharing your feedback!

Replied 12/6/2024
Eddie
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2024

"Pipedrive is a fantastic tool for managing sales pipelines

Pros

One of the most beloved aspects of Pipedrive is its intuitive and customizable interface, which empowers users to tailor their sales pipelines to fit their unique workflows seamlessly. With its user-friendly design, sales teams can easily track and manage leads, deals, and contacts with unparalleled efficiency. Additionally, the automation features simplify repetitive tasks, freeing up time for more meaningful interactions with prospects and customers. Pipedrive's adaptability and ease of use make it a favorite among sales professionals seeking to optimize their processes and drive results.

Cons

limitations in its reporting capabilities, wishing for more advanced analytics and insights within the platform.

Mark
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
2
Customer Support
1

3
Reviewed on 2/1/2024

Waste of time on a trial

Very negative. Was misled by their support claims and was never able to actually talk to a person after repeated attempts. Will be looking for another software.

Pros

Couldn't find a single pro to this software after using it for a couple hours.

Cons

Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck.

Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke.

I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.

Alternatives Considered

HubSpot CRM

Response from Pipedrive

Mark, thank you for your feedback.
We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts. We will forward this case internally for verification.
Although we could not identify your contact with our team so we could investigate further, we would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have.

Replied 17/4/2024
Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 7/9/2024

It is easy and effective

Pros

I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process.

Cons

It can be quite expensive and slow to update. It will be even better if the onboarding feature improves.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Joel
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/2/2024

The best CRM software

I like the automation in lead generation thus translating to increased sales.

Pros

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

Cons

I like everything about the software. I have not yet experienced any shortcomings with the software.

Samuel
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2024

Nice tool for sales

Pros

Easy to setup and use. Nice interface for business and prospects management

Cons

Lots of informations and texts in the interface.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Jimmie
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/10/2024

Sales and Project Management all in one tab

I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management.

Pros

You can track a lead from opportunity capture all the way project completion.

Cons

To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Sitav
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 31/10/2024

ENDLESS Possibilities and Knowledge at Your Fingertips

Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account.

Pros

I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client.

Cons

It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Alex
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/9/2024

Solid Entry for CRM Market

Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team.

Pros

The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well.

Cons

Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
James
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 12/6/2024

Pipedrive - sales management

Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team

Pros

Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.

Cons

I am unsure how this software would scale to an enterprise solution (I have a salesforce background)

Response from Pipedrive

James, thank you for sharing your feedback and insights!

Replied 31/7/2024
japhet
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 6/5/2024

The unrivaled CRM in the industry

Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market.

Pros

I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect.

Cons

I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected.

Response from Pipedrive

Japhet,
Thank you very much for your feedback! :D
We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help!

Replied 12/6/2024
Peter
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 28/11/2024

Pipedrive user experience

I use pipedrive from a client onboarding point of view. This means I need to follow up with potental leads as they progress through the sales pipeline which eventuates with them being a customer. The ultimate goal is to have them onboarded as a customer. I like the fact that every correspondence is tracked including outlook emails. This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project.

Pros

Ease of use ......... Easy to progress names from Lead to Customer

Cons

Nothing from a sales point of view It gives clear visibility of the status of the client .

Response from Pipedrive

Hello, Peter,

Thank you for your feedback!

We’re glad Pipedrive is helping you manage client progress and track correspondence effectively. We appreciate your insights and are always working to improve the experience.

If you need any assistance, feel free to reach out.

Kind regards,
Pipedrive Team

Replied 6/12/2024
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/11/2024

Pipedrive review

Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

Pros

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

Cons

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

Response from Pipedrive

Hello,

Thank you for your review!

We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements.

We deeply appreciate your support and look forward to making Pipedrive even better for you in the future.

Best regards,
Pipedrive Team

Replied 6/12/2024
Luis
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 29/3/2024

Pipedrive for a Fintech Company

It is been very positive and intuitive. Fast deployment and easy to manage.

Pros

It is a fast and intuitive setup to start. If you have sales know-how, it is going to be an easy adaptation. The integrations also work well.

Cons

I think the user view with too many possible added features makes it a bit confusing. Maybe that should be just for administrative roles.

Alternatives Considered

ActiveCampaign

Reasons for Choosing Pipedrive

I believe Pipedrive is a lot simpler to use compared to Salesforce.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Because of integration possibilities with our existing platform.

Response from Pipedrive

Thank you for your feedback!

Replied 12/6/2024
Brandon
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
5
Customer Support
3

2
Reviewed on 22/11/2024

Basic Note Taking

The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better.

Pros

It is a resource for basic information gathering.

Cons

It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text.

Response from Pipedrive

Hello, Brandon,

Thank you for sharing your thoughts!

We appreciate your feedback regarding the platform.
We’re always looking to improve and will consider your comments as we work on enhancing the platform.

If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs.

Kind regards,
Pipedrive Team

Replied 6/12/2024
Meelis
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/5/2024

PipeDrive makes tracking sales easy

Pros

Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy. In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.

Cons

At first its quite difficult to set everything up, but once everything is already up and running then you are in clear waters and can enjoy smooth sailing.

Response from Pipedrive

Meelis, we are very grateful for your kind words. Thanks for sharing your insights!

Replied 12/6/2024
Alec
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
5
Customer Support
3

2
Reviewed on 3/12/2024

Pipedrive can't compete with some bigger vendors

I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet.

Pros

It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management.

Cons

A lot more stripped down contact management tool than some of the other major players.

Response from Pipedrive

Hello Alec,

We appreciate you taking the time to share your thoughts.

Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users.

We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering.

If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow.

Thanks again, and we wish you success with your business tools!

Best regards,
Pipedrive Team

Replied 10/12/2024
Daniel
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 8/3/2024

Pipedrive works well for Customer and Sales management.

Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.

Pros

The Comprehensive Visuals and Presentations.

Cons

It requires some experience to create the process properly, is a bit difficult to create all the "funnels"

Response from Pipedrive

Daniel, thank you for sharing your experience with Pipedrive!
Let us know if you need any help!

Replied 12/6/2024
Jess
Jess
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

An excellent tool for small businesses looking to scale up

Overall a great tool i'd use often and recommend to others looking to streamline their business development and sales efforts - especially for small businesses who haven't used a CRM solution before.

Pros

It's easy to set up. I love the visual pipeline (that we can customise) so we can track deal stages. Email marketing through pipedrive is simple too.

Cons

Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost.

Response from Pipedrive

Thank you for your feedback, Jess!

Replied 4/6/2024
Jay
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 6/9/2024

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well.

[sensitive content hidden]

Pros

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM!

TRY reaching them on live chat... yeah, you'll wait at least 90 mins.

AVOID these people at all costs - a complete rip off.

Cons

Nothing. Poorly designed without the ability to customize default fields.

Response from Pipedrive

Thank you for your feedback.

Replied 8/11/2024
Michael
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/2/2024

Pipedrive - well oiled but fewer features than others

My experience with Pipedrive was always very good.

Pros

Everything just works well. Well developed software. Good user interface.

Cons

Not all the features I needed and cost was a bit more than other options.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing Pipedrive

Much easier to use. Intuitive. Lower cost than Salesforce.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Great usability and easy to use on a daily basis.
Amos
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/9/2024

Pros and cons of Pipedrive

Pros

I like the sales centric features and the customer friendly interface

Cons

The cost is a bit high compared to other alternatives

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Trae
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/9/2024

Fitness and pipedrive

Pipedrive creates a efficient, intuitive, and smart hub to manage clients

Pros

Quick and efficient sorting for current and prospect clients

Cons

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

Alternatives Considered

HubSpot CRM

Reasons for Switching to Pipedrive

Product reviews, fit for the company demographic, integrations, and ease of use

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Giovanni
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/3/2024

A cost-effective CRM solution for businesses with small sales teams

Pros

I like how easy it is to start an operation and gain insights from the deals pipeline. Pipedrive also offers tons of content to introduce and maintain your knowledge about SalesOps and what fits best with your deals workflow. You'll be able to integrate it with almost all the relevant tools for data analysis. Even when it's not native to Pipedrive, you can find the right solution on the marketplace.

Cons

I don't like how the dashboards are structured, eventually we started using other tools and in-house solutions. It gets confusing when you start to create one dash after another... if you don't keep track of it and clean any unnecessary dashboard, you'll find yourself lost among all the legacy charts you created before. But, as long as you keep things organized, you have a great tool to work with.

Response from Pipedrive

Giovanni, thank you very much for sharing your insights and feedback!
Let us know if you need any help!

Replied 12/6/2024
Fanne
  • Industry: Publishing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/8/2024

My experience with Pipedrive

Pros

It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads.
Also it has improved customer relationship management.

Cons

It is easy to navigate and user friendly nothing that i dislike towards it.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Jonathan
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/8/2024

Solid CRM tool well-integrated with the apps ecosystem

First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.

Pros

Very intuitive CRM, with solid integrations with other apps through Zapier.

Cons

The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.

Response from Pipedrive

Thank you for your feedback!

Replied 8/11/2024
Kevin
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 21/11/2024

Pipedrive Review

Pros

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

Cons

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Response from Pipedrive

Hello, Kevin,

Thank you for your feedback!

We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps.

We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates.

If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support.

Best regards,
Pipedrive Team

Replied 6/12/2024
Ava
Ava
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 9/11/2024

Streamlines Sales Processes

Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks.

Pros

I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster.

Cons

Customization options for reports are limited.

Response from Pipedrive

Hello, Ava,

Thank you for your feedback!

We’re glad Pipedrive has helped streamline your sales process and close deals faster. We appreciate your suggestion on report customization and will keep that in mind for future updates.

If you need any assistance, feel free to reach out!

Best regards,
Pipedrive Team

Replied 6/12/2024
Gamze
Gamze
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/5/2024

Leaving No Hussle for Data Department

Overall, data flow is so smooth that we are not bothered by additional work.

Pros

I like ease of implementation and integration into our systems.

Cons

The pricing went on the roof recently, although it's paid by the company.

Response from Pipedrive

Gamze, thank you for your feedback.
Let us know if you need any help!

Replied 12/6/2024
Nathan
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
1

4
Reviewed on 3/6/2024

It's good, but it needs work

Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.

Pros

Reporting functionality seems better than HubSpot.

Cons

Support when they're having server issues, which is all too often.

Response from Pipedrive

Nathan, thank you very much for your feedback!
We will make sure to forward it to our dedicated teams.

Replied 12/6/2024
Alexandru
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/10/2023

Easy to use as CRM, with nice features on reports, and a nice customer support.

Pros

The ease of importing/exporting data and of managing the data.

Cons

The complex way of searching/filtering is not easy for everyone to understand.

Response from Pipedrive

Thank you for your insights!

Replied 7/3/2024
3,034 reviews

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