Pipedrive - Reviews page 2

Pros

The ease of importing/exporting data and of managing the data.

Cons

The complex way of searching/filtering is not easy for everyone to understand.

Pros

It can generate a good sales funnel and the best thing is the follow-up of leads to be able to follow up with potential customers. It also optimizes tasks, automates them and unifies sales processes.

Cons

Some small features are missing to further enhance the user experience such as being able to track assets.

Pros

For us visual people, this is the best solution. I can see exactly what's going on in my sales channel with this easy to use CRM. It's very easy to see the dashboard and move leads around.

Cons

Most other CRM have a great version. This one does not after a brief free trial.

Pros

Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople.

Cons

One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features.

Pros

The quality of the leads we are getting from this tool is second to none.

Cons

I do preferred the old version of the app because it was considerably cheaper.

Pros

Easy-ish to sync with my Shopify store and integrate with other programs. Good for tracking emails and contact with certain deals when using the Pipedrive email functionality.

Cons

Not hte most user friendly, some of the older members of our team struggle a bit. Many useful features behind a heavy paywall. Would prefer a smoother link to Shopify, without Zapier.

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

The tool is effective in helping us improve performance through effectively handling marketing,

Cons

The cost is a little bit expensive compared to any other alternatives

Pros

It's the greatest pipeline tool I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created.

Cons

Pipedrive does not have any big flaws in my opinion. Pipedrive is a promising CRM platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of Pipedrive.

Pros

Absolutely nothing. We weren't able to use it for the past 10 months.

Cons

The service - from the top down;
Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.

Pros

One of the most beloved aspects of Pipedrive is its intuitive and customizable interface, which empowers users to tailor their sales pipelines to fit their unique workflows seamlessly. With its user-friendly design, sales teams can easily track and manage leads, deals, and contacts with unparalleled efficiency. Additionally, the automation features simplify repetitive tasks, freeing up time for more meaningful interactions with prospects and customers. Pipedrive's adaptability and ease of use make it a favorite among sales professionals seeking to optimize their processes and drive results.

Cons

limitations in its reporting capabilities, wishing for more advanced analytics and insights within the platform.

Pros

This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut.

Cons

Well, except maybe it could have a few more customization options.

Pros

Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked.

Cons

Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur.

Pros

Easy to use. Also simple to merge and remove duplicates.

Cons

You have to upgrade for some features, not always clear.

Pros

Pipedrive is very straightforward to use, the Pipedrive automation is the best it helps me automate my flow. When we started using it we loved it because it had fewer features than most competitors, but the features it had worked better.

Cons

Limited filters- As comparison with other systems in market.

Pros

I appreciate Pipedrive's intuitive user interface, customizable pipeline views, email integration, and its ability to streamline sales processes effectively. Its user-friendly approach to managing customer relationships and sales activities.

Cons

For me, Pipedrive need more advanced reporting and analytics features, integration with certain third-party tools, and pricing concerns for certain business sizes. Keep in mind that software updates and user experiences may have evolved since then, so it's a good idea to check for more recent reviews or information.

Pros

Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).

Cons

In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.

Pros

Couldn't find a single pro to this software after using it for a couple hours.

Cons

Signed up for a trial as I was interested in switching away from Hubspot. However when I signed up for a trial I was hoping to speak with someone over live chat to answer a few questions. They promote the live chat throughout their site, however their live chat is completely fake. It's just a looping answer tree with an AI bot that does not allow you to speak to a real person. Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck.

Through this annoying AI bot I also tried to schedule a demo and was told I did not qualify for a demo. Lol, someone on a free trial who is interested in switching from a competitor doesn't qualify for a demo call? What a joke.

I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't answer a question.

Alternatives Considered

Pros

Pipedrive help me to track my leads in 1 place i can track my leads track the sales at one place.

Cons

This is little expensive in comparison to Zoho

Alternatives Considered

Pros

Pipedrive is a CRM that is incredibly user-friendly. It's easy to set up and navigate, making it accessible for even those who aren't tech-savvy. What I really love about Pipedrive is how highly customizable it is. You have the ability to tailor the software to your specific needs, which is a huge advantage.

Cons

One thing I don't particularly like about Pipedrive is that it can be a bit pricey. However, I believe that the price is worth it for the features you get. Another drawback is that Pipedrive doesn't have a built-in phone system. However, you can integrate it with third-party phone systems as an alternative.

Pros

it works flawlessly both on your computer and on your mobile, uses gamification to boost the conversation rate of lead capture, and the ability to prioritize tasks effectively

Cons

sometimes customer support is a bit slow in their response

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

Cons

I like everything about the software. I have not yet experienced any shortcomings with the software.

Pros

Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process.

Cons

Some functions that were important to us like emailing prospects wasn't very intuitive.

Pros

Pipedrive is an easy-to-use platform that can help a small business kick off its sales and support operations. Many useful apps can be added to its functionality through its app store.

Cons

There are a few compatibility issues that make using the system less than ideal. In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome. There is a lack of comprehensive support documentation.

Pros

Easy to setup and use. Nice interface for business and prospects management

Cons

Lots of informations and texts in the interface.

Pros

Pipedrive is great, it has a simple workflow while allowing a lot of customisation

Cons

The email feature is lacking, considering the competition's features set in this area.

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

Every feature you would want in a CRM without the complexity of Salesforce. While this may be a bad thing for those that need the complexity, Pipedrive will server most small businesses and self-employed more than well. It's other biggest asset is a feature rich automation tool.

Cons

I do wish that there was more customizability of what is shown and not shown.

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

Simple to use, clear pipeline, good all round CRM.

Cons

had to integrate with zapier to get leads from website into Pipedrive. Customer service in US so can take time to get a reply to queries.

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

Easy to use and many possibilities, similarly the UX is good and many additions.

Cons

I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table.

Pros

The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around.

Cons

I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations.

Pros

The product is easy to use compared to other CRM like Dynamics because of the arrangement of the features i require day to day

Cons

Its difficult sorting imported data via excel.

Pros

I love how integrated everything is - making our customer relationship management much more seamless!

Cons

Perhaps the interface can get a little facelift

Pros

The interface is very user friendly, the customizations are nice, and fit our needs well without having to go with one of the giant CRM software systems.

Cons

The pipeline setup took some time to get right, but worked well once we tweaked it.

Pros

Helps a lot to keep track of clients and to recall the last conversations / emails etc you had with them. One of the most essential tools for a business.

Cons

It’s confusing that you can’t put in contact information for companies. The only way to do it is to connect people with the company, but sometimes you just want to put in general phone number / email address.
Also, it’s, compared to competitors, expensive.

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

The software makes a great CRM and has amazing sales forecasting features.

Cons

The tool is smooth and no issues yet. It is amazing.

Pros

I have used Pipedrive for long and it is amazing when it comes to meeting our CRM needs
In addition, it is a great marketing solution and makes email marketing, lead management and lead capture easy.

Cons

No major fails for the time O have used Pipedrive

Pros

Pipedrive has been a game-saver for us in managing our lead flow. If we didn't have this tool I am not sure how un-organized we would be with our deal flow.

Cons

There are a couple of areas where having flexibility with adding multiple categories would be a big help. Overall this is a solid CRM Tool.

Pros

It's trusted and good CRM for working, easy to handle lead and we can generate lead also.

Cons

Nothing much for disliking, good to go far.

Pros

Easy to onboard team; great customer support; lots of integrations available in the marketplace and excellent Deals section for keeping track of sales status

Cons

Unfortunately, they don't offer native support for Instagram inbox. So many startups uses Instagram for lead generation and would be great to count with that support.

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

The interface is extremely simple, intuitive and easy to use, which saves a lot of time.

Cons

I just had a little trouble saving my contacts but if everything is OK

Pros

Its easy to use and it has great features

Cons

I like everything on the tools, it has pretty much everything

Pros

Customisable reports and dashboard functionality. Ability to really manage deals from end to end with user friendly layout.

Cons

Nothing, I've had no problems in the few years I've used it

Pros

The ability to segregate different types of customers into different funnels - and set them up so they fit your personal tracking preferences.

Cons

Some of the integrations are a little bit harder to pull off

Pros

There are a lot of great features compared to HubSpot if your team is specifically looking for a sales enablement solution. If you have multiple pipelines for different teams or business units then I would definitely recommend it.

Cons

When we first started using this it didn't have as many integrations with other programs we used so it was creating additional processes. Today it does have more support for different partners, but today you need more than a sales pipeline to close deals.

Pros

i think the application is very good and practical and i advise everyone to use it

Cons

ease of use and communication with other people. the application is not very popular but i want to convey my unique experience to others

Pros

Pipedrive has all the functions you can demand from CRM. It allows you to keep track of your deals.

Cons

It is way too complicated as a CRM. Filtering and reporting are way too hard in compare to other CRMs.

Pros

Easy to use. Ideal for B2B Sales. Pipeline management is perfect.

Cons

You cannot dupicate a pipeline, which could be very handy for several pipelines' management.

Pros

Ease of streamlining sales process and the ability to make any team member a confident front desk associate.

Cons

Building it out - I needed to hire to do this, and I do not love how the template emails font doesn't show in PD, so it is easy to have templates with two font types if you edit them.

Pros

Easy accessibility to information, seamless integrations, and helpful reminders.

Cons

one major drawback for me is the limited customization

Pros

Pipedrive is a very user friendly application with a walk through for everything you can't figure out on your own. Now able to sync two email accounts

Cons

Recently have taken away the connection with Xero. The Condition logic to create documents could be improved upon

Alternatives Considered

Reasons for Switching to Pipedrive

Pros

Pipedrive offers a unique dashboard that successfully tracks tasks and projects amongst a wide range of clients.

Cons

In terms of a reporting perspective, the reporting capabilities are limited if searching for an advanced method to review data. This can primarily pertain to a large organization if on a smaller plan.