Pipedrive - Reviews page 4

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
Visit Website

Browse Pipedrive Reviews

3,034 of 3,034 reviews
Sort by:
Maximiliano
Maximiliano
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 16/2/2023

Pipedrive, a user experience with a sweet flavor!

The user experience I've had with Pipedrive has been excellent because I can easily and intuitively obtain all the information I need. In my opinion, the way it manages sales processes, no matter how complex they may be, is excellent. In addition, my bosses are very satisfied with the wide range of plans available depending on how the platform is being used. I take my hat off to such a company that is available 24/7 for any inquiry!

Pros

What I liked the most about Pipedrive is how easy it was for me to adapt to using it, as it has many tutorials and support materials that make it much easier to implement as a work tool. Additionally, I must say that I am amazed by the ability to automate tasks, as it makes my work easier and improves my efficiency for following up and closing sales.

Cons

I am very satisfied with using Pipedrive, and it seems difficult for me to choose any negative points. I will only name two that, in my opinion, could be an opportunity for improvement: the lack of deeper customization and the absence of advanced marketing functions. Apart from that, the user experience is excellent.

Christy
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/5/2023

Has what you are looking for

IT has been great. I was looking for an easy way to track leads. I do not use all of the features but I know there is more out there if I am interested with Pipedrive

Pros

I like the price point and the fact that you can make it as simple or complex as you like

Cons

I do not have any complaints. Very happy with the product.

Anuj
Anuj
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 19/5/2023

Support which helps the growth

Pros

Pipedrive has amazing software traits. It consists of customer support, flexibility, timely notification, bug-free sales, friendly user interface. As I'm a fresher but I actively and properly use this software, It enhance productivity. Thanks for making my work easy and helping me 24/7.

Cons

Pipedrive has good features for advanced features I have to figure out seniors or tutorials. The price factor also hit me as a startup company its quiet expensive. But I can confidently say that it is worth using.

Alex
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/6/2023

Quality product that helps sales teams drive efficiency

Pros

Very slick and easy to use with great features that can allow sales individuals work faster and great CRM

Cons

Sometimes can be slow to reach customer service

RAJ KUMAR
RAJ KUMAR
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 1/6/2024

Review of Pipeline

Pros

It is very handy and easy to use due to good features. The price also better for buying it.

Cons

Challenging to grasp initially. Repeated data entry may become tedious.

Response from Pipedrive

Raj, thank you for your feedback!

Replied 12/6/2024
Verified Reviewer
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/8/2023

I would like this application, great customer

I have problem with my documents , with this great application, I have good solution

Pros

Great service that was I like more applications like that

Cons

I have problem same time with that's application because I need more information

Response from Pipedrive

Thank you for your feedback!

Replied 19/9/2023
Sahar
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 15/2/2024

Pipe drive features and drawbacks

Overall it is easy to use and it’s the perfect choice for sales team to improve performance

Pros

What I like most about Pipedrive is that it is user friendly unlike any other softwares I have used.
It is organized and I can search and navigate through the contacts easily. I can track sales and progress effectively making me focus on productivity

Cons

Reporting capabilities can be a little limited. And the mobile app needs more improvements when it comes to performance and features

Eric
Eric
  • Industry: Market Research
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/3/2023

A great solution for efficient sales processes

Allows you to synchronize CRM with other tools quickly with highly recommended procedures

Pros

It is a system designed for those who work directly with clients, attending to their suggestions and also those who achieve more satisfactory sales, it is a sales system with complete visualizations, allowing strategies to be created and completed without major interruptions due to misunderstandings. has a series of solutions that help both marketing and sales professionals

Cons

I have no problems is a tool with real solutions that helps real professionals to carry out tasks without making them complicated or unsatisfactory for clients and professionals

Erdem
  • Industry: Defense & Space
  • Company size: 1,001–5,000 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
2

4
Reviewed on 8/9/2023

Pipedrive vs WhatsApp

In several years it can took the throne of WhatsApp or telegram maybe.

Pros

It has features like Telegram that makes easier to use a chat software.

Cons

My friend said live chat is not so good for now.

Response from Pipedrive

Erdem, thank you for your feedback!

Replied 20/9/2023
luz mary
luz mary
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/8/2023

The essential tool to lead my sales team to success.

I love the activity tracking feature, it has given me a more detailed view of pending tasks and customer interaction history.

Pros

I absolutely love how I can organize and manage all my sales efficiently and the ability to keep track of activities and to-dos.

Cons

Well I would love to have even more integration options available to cover all my needs, I must say that these are minor details that do not seriously affect my experience with this tool.

Response from Pipedrive

Luz,
We truly appreciate the feedback. Thank you!

Replied 19/9/2023
Pedro
Pedro
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/8/2023

The Home of my Leads

Pros

The dashboard where i can see all my leads and the different paths!

Cons

Nothing relevant to declare about Pipedrive

Response from Pipedrive

Thank you for your feedback, Pedro!

Replied 19/9/2023
Ronald Abilmar
Ronald Abilmar
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/9/2023

Optimizing our sales.

I like that I can set reminders and automate my repetitive tasks to save time and avoid mistakes.

Pros

It's great because I can connect my email, calendar and mobile phone to automatically sync data and have a full view of my customer interactions.

Cons

Well I would like to be able to create my own custom reports to get a more detailed view of my sales performance and metrics.

Response from Pipedrive

Thank you for your insights, Ronald!

Replied 20/9/2023
Verified Reviewer
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/9/2023

Quality Leads.

Pros

Amazing tool in terms of the quality of the leads it filters from the non-quality ones.

Cons

They are quite new and some glitches happen frequently while using it, hope they can resolve these.

Response from Pipedrive

Thank you for your feedback!

Replied 7/3/2024
Paul Marco
Paul Marco
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 3/7/2023

Expensive but helpful and easy to use

I create my pipeline and it's very easy to add your deals or any other information. Its easy to setup alerts to keep track of certain contacts. i like to categorize my leads by location and money. Pipedrive is easy. I dont use the revenue forecasting.

Pros

I am exploring many of the CRM tools for real estate. This is a full-feature CRM tool with a lot of features. actually way to many to name. but the most impotent is how can i reach my audience. I like the analytics. Customer support is really good. you can integrate this with Slack, Google, Teams, Zoom and hundreds of other apps. I have done it will Teams, and Gmail.

Cons

it is a bit pricey for the full service features compared to the others i see and will try out.

Pranta
Pranta
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/6/2023

Pipedrive is just awesome for CRM

Pros

We are using pipedrive and it has tons of features to help you out to manage your business better than ever.

Cons

Sometime customizing requires some learning but not too much.

Glena Cristina
Glena Cristina
  • Industry: Textiles
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 2/5/2023

An intuitive and efficient CRM tool

Pros

One of the most useful features of Pipedrive is its ability to easily create a custom sales funnel, allowing you to clearly visualize the sales process and track progress at each stage. I also love that I can sync my email and schedule reminders to follow up on important emails and calls.

Cons

some advanced features are only available on the most expensive plans, which could limit the ability of some small businesses to take full advantage of the tool

Michael
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 21/3/2023

Pipedrive lost over 6 years' worth of my client notes and data

The good is not worth it if they fail at doing the one thing you need them to do... maintain my client data.

Pros

It was my CRM of choice to maintain my client notes until they lost my data, admitted it, but only offered to cover 50% of 1 year of service for the invaluable loss of 6 years of my data.

Cons

Pipedrive lost over 6 years' worth of my client notes 😡. This data included likes, dislikes, kids' and spouses' names, and all manner of information that are invaluable to business relationships. I have in writing from them that they are responsible, but they claim that as other functions were working, all they are willing to do is refund me HALF of one year's worth of my subscription. Being a CRM, I reminded them that their ONE job is to safeguard my clients' data. They'll likely delete this post, but I would like everyone to know how they safeguard your data and the lousy extent to which they will step up.Thank you for your time,An extremely displeased customer

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

My prior company used Pipedrive, so I was used to it.
Sunil
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 4/4/2024

Sales Management Made Simple

Pros

1)Intuitive interface
2)Customizable pipeline stages
3)Reduces manual tasks significantly

Cons

1)Limited in integrations with third party applications
2)Mobile app is lacking compared to desktop version

Response from Pipedrive

Sunil, thank you for your comments!

Replied 12/6/2024
Amine
  • Industry: Animation
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 30/9/2023

Best company in the field

Pros

Amazing pricing and good structured company with an excellent support

Cons

Nothing to be honest I liked all the futures

Response from Pipedrive

Thank you very much, Amine!

Replied 7/3/2024
Aleksey
Aleksey
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2023

A great alternative to amoCRM and Kommo

Our migration process was quite smooth. The service company assisted us in transferring all of our historical data. Since the interface was user-friendly and familiar, our team was able to learn how to use Pipedrive in just a few days. However, it took us a couple of months to replicate some of the automations, as the logic was new in certain cases.

Pros

Our CRM boasts an intuitive interface and seamless integration with Zapier. We gather a multitude of data points from multiple tools and incorporate them into a 360-degree cockpit for our sales team.

Cons

I want to clarify that it is not a scam, but I am still facing difficulty with configuring and supporting filters for the pipeline view.

Princess
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/8/2023

High artificial intelligence

I use the chatbot to easy customer support because it is programmed to give simple details about the services in my organization and this reduces on a number of customers to be handled a day

Pros

In the development of the chat bot there is no need of coding because the software is already coded with the higher artificial intelligence therefore this is easy work

Cons

It is a free coding software therefore no dislike

Response from Pipedrive

Thank you very much for this amazing review!
If you need any help, reach out to our 24/7 Support!

Replied 19/9/2023
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 5/6/2023

Very Good

Pros

Used pipedrive recently, found it very easy to use CRM compared to other CRMs we have used.

Cons

User interface can be improved for better customer experience.

Pete
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/3/2023

Pipedrive Review

I know exactly where my sales are and with the ability to keep track of deals, I have a good measurement for forecasting. I don't use pen and paper anymore for tasks, I log everything in pipedrive.

Pros

The deals page gives great visibility of what deals are active. Ability to link tasks to contacts and deals. Sync with Outlook calendar is nice. Tracking goals and creating reports for several time frames.

Cons

Insights took a while for me a little longer to fully figure out but now I use it frequently and like it. It would be nice to categorize contacts geographically.

James
  • Industry: Gambling & Casinos
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/3/2023

A Great Choice in CRM

Overall, my experience with Pipedrive has been very positive. The software's user-friendly interface, powerful reporting and analytics features, and sales management tools make it a top choice for businesses looking to improve their sales performance. If you're in the market for a reliable CRM software that's easy to use and packed with features, then I highly recommend checking out Pipedrive.

Pros

I have had the opportunity to explore and evaluate Pipedrive software. In my experience, Pipedrive is a highly effective customer relationship management (CRM) software that helps businesses streamline their sales processes. One of the main advantages of Pipedrive is its user-friendly interface, which makes it easy for both sales representatives and managers to use. Additionally, the software offers powerful reporting and analytics features that provide businesses with valuable insights into their sales performance.

Cons

While Pipedrive has many benefits, there are some cons to consider. For instance, the software's pricing model requires businesses to upgrade to a paid plan to access some of its features. Also, some users have reported that the software can be slow to load when working with large amounts of data. Despite these drawbacks, I believe that Pipedrive remains a highly effective tool for managing and optimizing sales operations.

Response from Pipedrive

Hi James,

Thank you very much for your feedback!

We apologize for any inconvenience the slowness experience may have caused in your business, we can understand how this can impact your work. Service interruptions can be caused by different factors but we can guarantee we will look into any issues being reported carefully and as quickly as possible.

We would like to reassure you that our Support Team is here to help you 24/7 and we will be more than happy to help with any questions you might have.

We will forward the feedback internally and make sure it will be taken into account for future improvements.

Thank you!

Replied 8/3/2023
Alexis
  • Industry: Law Enforcement
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

5
Reviewed on 18/4/2023

Great Product

Pros

Great tool to be able to track sales per quarter.

Cons

Sometimes the micro version does not function properly.

Adriana
Adriana
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/3/2023

The best CRM in B2B

Pros

I was using hubspot, but was not the best in my business that is B2B when I discover pipedrive my life changed, because let me track my clients in a better way.

Cons

I don't really have anything against, was the best solution for my business so far

Verified Reviewer
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 19/8/2023

Fairly Intuitive

Pros

We are fairly new to Pipedrive. As admins we have been tasked with setting this up for our sales team. It is fairly easy to get going and the system UI is well though out. Particularly impressed by the Smart Docs feature which will save the Sales Team 'a lot' of time going forward.

Cons

As a Freshdesk and Atlassian admin, I am really surprised by the restrictive nature of PipeDrives automations. It doesn't feel like you can do too much in this area.

Alternatives Considered

Freshsales

Response from Pipedrive

Thank you for your insights!
If you need any help, reach out to our Support 24/7.

Replied 19/9/2023
Said
Said
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 13/3/2023

Weekly achievement daily

Work has become easy and fast and achievement is greater and there is a significant saving in effort and time, and the work of reports is faster and coordination between employees and customers is much easier

Pros

It shortens a lot of effort and work with its reports, ease of use and speed of completion

Cons

Some features need to be developed and sometimes the program stops for a few seconds or minutes

Sarah
Sarah
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 7/3/2023

Our organization primarily uses Pipedrive as a CRM

Pipedrive serves as our primary customer relationship management system. We use it as a tool for tracking data including close ratios, performance metrics, and much more; for example, it reminds us to follow up with new clients, keeps track of our activity (phone calls, emails, etc.), and more.

Pros

Considering Pipedrive's emphasis on multi-staged sales processes, it might not be the greatest choice for fast-closing sales teams.

Cons

It would be useful if users could use the app to deliver video messages to customers. Sorting fields can make report configuration difficult.

Karl
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 10/3/2023

Great product for businesses of all sizes

Sufficiant and easy to use for our business when we were 6 staff, but also know global companies of several hundred employees that use the same software.

Pros

Does what it says on the tin and has a lot of add-ons/upgrades for extra functionality where the basic licences don't do what you need them to.

Cons

Forecasting and reporting holds it back. We have to use Grow to get the reports we need.

Priyanshu
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 19/2/2023

Pipedrive: Pros and Cons of the Popular CRM Software

Pipedrive is a user-friendly CRM that is great for managing sales pipelines, reporting, and analytics. It has a wide range of integrations but may not have the level of customization or marketing automation that some businesses need. Its customer support is limited, but the product is overall well-regarded by sales teams.

Pros

Pipedrive's interface is designed to be easy to use and navigate. It's customizable, and you can quickly view and manage deals, contacts, and activities, which makes it simple to use for sales teams of all sizes.It is a sales pipeline-centric CRM, which means that it helps you to organize, visualize, and track your sales activities from start to finish. It's easy to create custom pipelines, set stages, and move deals along them, which is a great way to stay on top of your sales process.It has a range of reporting and analytics tools that give you insights into your sales activities, performance, and outcomes. It can help you to identify bottlenecks, track progress, and make data-driven decisions to improve your sales results.It integrates with a wide range of other tools and platforms, including Google Apps, Slack, Zapier, and more. This makes it easy to connect Pipedrive to your existing tech stack and increase productivity.

Cons

Pipedrive is primarily a CRM designed for sales teams, which means that it has limited marketing automation functionality. If you're looking for a CRM that can handle all your marketing automation needs, Pipedrive may not be the best choice. While Pipedrive is customizable, it may not have the level of customization that some businesses need. If you need to tailor your CRM to fit specific workflows or processes, you may find Pipedrive to be too restrictive.Customer support is limited in this to email and chat, and there's no phone support available. While they do have a knowledge base and community forum, some users may find this level of support insufficient for their needs.

Ladislav
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 22/3/2023

Easy to use cloud CRM with many native integrations

In general it is a good CRM tool with many useful integrations, good UX, quite responsive support.

Pros

The search bar works perfectly and its very easy to find any record thanks to it.

Cons

Its not possible to filter and export all participants for a deal/s.

Claire
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 27/10/2023

Pipedive sales pipeline

Pros

Pipedrive remembers the contact details of your clients making it easy to duplicate across different functions

Cons

Its a bit old school in the UX/ UI elements and has a similar functionality to what I could build on a spreadsheet.

Response from Pipedrive

Thank you for sharing your insights!

Replied 7/3/2024
Sofia
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 15/3/2023

Amazing CRM Software - Pipedrive!

Overall, I'm very pleased with Pipedrive and the benefits it has brought to my business. It has made managing my contacts and sales pipeline much easier and I'm confident that it will help me grow my company.

Pros

Pipedrive is an incredibly user-friendly CRM software that allows me to manage my contacts and sales pipeline more efficiently than ever before. The drag-and-drop interface is simple to use and the customizations available have allowed me to tailor my system to fit my needs perfectly.

Cons

Unfortunately, the reporting features of Pipedrive are quite limited and while they do provide some useful data, they don't offer the same level of detail as some of its competitors.

Pawan
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 5/3/2023

Never miss a potential customer with Pipedrive support

Integrated with our website to drive customer engagement and satisfaction. Also used for lead generation along with other tools.

Pros

Perfect application for lead generation. Makes form fillup attractive and interactive so customer retention is high. The live chat feature is also excellent for solving customer queries and driving interest and trust building. It also provides an option for managing the most active leads in the pro version.

Cons

Lots of competitive apps in the market with lower price point. Less advanced live chat feature than other service providers. Sometimes the chat gets disconnected in between leading to loss of potential client. Forms are difficult to create from scratch although several saves format can be used.

Alyssa
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/3/2023

Awesome resource for small business

Pros

Great for small business owners to reach customers send emails flyers etc

Cons

no issues this is a great resource for small business marketing and CRM

Géovanny
Géovanny
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/2/2023

Boost your email marketing strategy with Pipedrive

Pros

As a user of Pipedrive for email marketing, I can say that there are several benefits to this software. First, it offers a variety of email templates and features to customize my campaigns to my brand's needs. Secondly, Pipedrive has an efficient automation system that saves time by automating repetitive tasks, such as auto-responses or email sequences. In addition, it is easy to track the performance of my campaigns with Pipedrive's detailed reports. Finally, the easy integration with other marketing tools makes it an all-in-one solution for managing my campaigns.

Cons

The most advanced features are only available in the most expensive packages, which can be a barrier for small businesses or limited budgets. Also, the learning curve can be a bit steep, especially for users new to email marketing. Finally, customer support can sometimes be a bit slow to respond, which can be frustrating if you have a technical issue. Despite these drawbacks, I find Pipedrive to be an effective and comprehensive email marketing solution for companies looking to improve their marketing strategy.

Ahmet Savas
Ahmet Savas
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 10/2/2023

A Simple and Useful CRM Program

In general, it has an easy and useful interface and we can do the sales steps we want as we want, making it a useful software.

Pros

As a company, we make large-volume offers and experience long-term sales follow-up processes. For example, 1 sale can be closed in 3 years or in about 3 months. Thanks to Pipedrive, we can easily follow these processes. In addition, since we can customize our sales steps as we want, we can get a full response to our own needs.

Cons

For example, although the value of the Turkish Lira against the Dollar is low, I can say that its prices are still reasonable. It was also an important point for us during the decision phase.

Verified Reviewer
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 3/3/2023

Improves Sales Efficiency

Pros

The platform's ability to automate repetitive processes and mange leads and deals through a customizable pipeline has streamlined and increased the efficiency of my team's workflow. I can say Pipedrive is an excellent sales pipeline management tool.

Cons

It is quite expensive when compared to alternatives. The cost of additional add-ons can quickly add up, which can be frustrating for businesses looking to cut costs.

Abdoulaye Jean Marie
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 11/3/2023

a perfect tool to manage your sales tunnel

I am satisfied with the service and I recommend it to all those who start in e-commerce

Pros

the interface is easy and intuitive and very easily customizable. i am seduced by its simplicity

Cons

nothing to say, once you get used to it it works great

Marco
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 1/3/2023

Pipedrive Review

My overall experience with Pipedrive has been excellent. The software is user-friendly, efficient, and has made pipeline management a breeze.

Pros

I've found Pipedrive to be an incredibly intuitive tool for pipeline management. I was able to set up and customize my pipelines in less than 15 minutes, and the numerous features such as custom fields and integrations have made tracking progress and managing deals much more efficient.

Cons

The billing system can be somewhat complicated to navigate. It took me some effort to figure out how to downgrade from a more expensive plan to a less expensive one.

Nyibori
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 24/8/2023

Pipedrive Simplifies Sales Management

Pros

Pipedrive is a simple and easy-to-use tool that anyone on our team can use, even if they're not great with technology. Its straightforward design keeps us focused on what's really important.

Cons

Even though Pipedrive is really good at helping us manage sales, it doesn't do everything for marketing.

Response from Pipedrive

Hey,
Thank you for sharing your experience!

Replied 19/9/2023
Denese Kyle
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/2/2023

One of the best interfaces

Pros

I am very fussy when it comes to UI and Pipedrive is one of the best interfaces I've had experience with - it is very neat, simple and easy to use. So if you're just beginning, Pipedrive may be one of your best option. On top of that, I believe Pipedrive is on top of every CRM with a lot of general and all other features from sales, marketing, management - you can basically track, organize and even back up everything. Pipedrive's integration is wide and you have a lot of options; I've experienced using it with - Outlook, Zoom, PandaDoc, Slack, Zapier, Asana, MailChimp, Google Integrations and many more others.

Cons

There were email issues/glitches that I encountered; including synchronizing but was quickly resolved. I also hope they can improve their customer service more but overall good experience.

Mike
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/2/2023

I always End Up Coming Back

We've decided to now go all in with Pipedrive, we have a sales team starting and we're consolidating into it with some 3rd party apps linking to it such as Aircall, Apollo.io and PandaDoc but we'll be staying this time for sure.

Pros

I started usig Pipedrive 3-4 years ago, I get shiny object sydrome and end up with another CRM, but always end up going back to Pipedrive. Insane value for money, and the UI and UX is incredible.

Cons

Uploading lists from CSV can be a bit of a pain at first but once you've done it you're all good just save the template. Someof the new features like email automation have development to be done on them to get to status of something like Lemlist but it's still usable.

David
David
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
4

2
Reviewed on 6/3/2023

It's an Okay CRM - But that's about it

The software is good, but it falls down with project management.

Pros

Has good lead generation forms, web visitors tool is very handy as well.

Cons

They recently released a project management tool, it's very incoherent and unfortunately is much more trouble than what it's worth. Was expecting to have an 'all in one' system but it fails to achieve this.

Jill
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
2

4
Reviewed on 31/1/2023

Pipedrive-Great workflow! (when it's flowing, that is)

We have been very happy with Pipedrive as a CRM program. It's relatively clean and user-friendly. It manages our customer database extremely well and makes the flow of adding customers, handling issues and ending our relationship with them easy. The automatic features are a huge timesaver when they work properly, 90% of the time and a big time-suck when they don't. A slightly less cluttered menu and contact card would be nice though. They have been receptive to feedback and are already planning changes for 2023.

Pros

Pipedrive is simple to use and very easy to see what's happening visually. It's great for onboarding new team members and pulling data and information you need if it's not overly complicated. It has some great features like customizable data fields and pipelines and workflow automations that will automatically send emails or generate tasks for you as you work and move pieces. It integrates with many high demand products like Textline, Gmail and more. The storage has been fantastic.

Cons

As soon as Pipedrive makes a change, something goes wrong. It seems everytime the software is updated there is a glitch to be fixed. Or if we attempt to make changes to automations, we lose the feature of auto-generation for a time being. Their help-chat is not all that helpful unless you commit to staying on with them and hammering out the issue until they send it to the engineers/developers. There are some limits to what web forms and automations can do at this time. The "insights" feature and dashboard are clunky and not inuitive for charting your company's progress. Even more frustrating, you can't seem to eliminate pieces you don't use so the side menu gets filled with pieces like "marketplace" and "products" that you may not even use.

Wilim
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 22/2/2023

I Always End Up Coming Back

Pipedrive is a great CRM that offers excellent value for money. I have used several other CRMs in the past, but I always end up coming back to Pipedrive. Its user interface is intuitive and easy to use, and the integrations with third-party apps are top-notch. Overall, my experience with Pipedrive has been positive and I am confident that it will continue to serve my sales team well in the future.

Pros

Pipedrive is the best CRM I have used in my years of business. The user interface and experience are both excellent, making it easy to navigate and use. Pipedrive offers great value for money, with all the necessary features that a sales team needs.

Cons

Pipedrive offers an excellent user experience, uploading lists from CSV files can be challenging initially, and some of the newer features like email automation may require further development.

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 16/3/2023

A great CRM tool

Pros

Email link tracking and automation features

Cons

Deleted deals still creating activities on my to-do list.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/3/2023

Miss Pipedrive

Pros

Just how easy it is. The workflow was really easy and fun to use. Integration on it was amazing and I just loved using Pipedrive.

Cons

Nothing to dis-like. I love it so much and it made my day-to-day very easy and had everything I needed.

Yolandi
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/1/2023

The perfect fit for a startup or small business

It was super easy to setup, even when existing data had to be imported.

Pros

The visual sales pipeline and how you can do predictions for the months to come.

Cons

Their tags were a bit confusing in the beginning