--- description: Review of Vital Interaction Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Vital Interaction | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/393/healthcare-crm/software) > [Vital Interaction](/software/321415/vital-interaction) # Vital Interaction Canonical: https://www.softwareadvice.ie/software/321415/vital-interaction Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/321415/vital-interaction?page=2) > Vital Interaction enables businesses in the healthcare industry to streamline patient engagement and collaboration operations. The application allows professionals to capture and store patient data in a centralized repository, schedule appointments and automate workflows. Features of Vital Interaction include SMS messaging, a self-service portal, analytics, automated reminders, progress tracking, multi-channel communication, HIPAA compliance and more. Additionally, it helps employees handle appointment follow-ups, communicate with patients via email or text messages and generate custom reports. Vital Interaction comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Advanced Data, Aprima EHR, MedInformatix, ModMed, NextGen, Prime Suite, CareCloud and more. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vital Interaction ## Commercial Context - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Calendar Sync - Call Reminders - Campaign Management - Chat/Messaging - Communication Management - Confirmations/Reminders - Contact Database - Contact Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields ## Integrations (13 total) - Advanced Data - AdvancedMD EHR - CGM APRIMA - CGM eMDs - CareCloud - Cerner Specialty Practice Management - Compulink - MedInformatix - ModMed - NextGen - Nextech EHR & PM - Prime Suite - athenaOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Healthcare CRM Software](https://www.softwareadvice.ie/directory/393/healthcare-crm/software) ## Related Categories - [Healthcare CRM Software](https://www.softwareadvice.ie/directory/393/healthcare-crm/software) - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) - [Appointment Reminder Software](https://www.softwareadvice.ie/directory/3557/appointment-reminder/software) ## Alternatives 1. [Klara](https://www.softwareadvice.ie/software/104069/klara) — 4.6/5 (211 reviews) 2. [Carepatron](https://www.softwareadvice.ie/software/241061/care-patron) — 4.4/5 (843 reviews) 3. [DocVilla](https://www.softwareadvice.ie/software/246945/docvilla) — 5.0/5 (74 reviews) 4. [CheckinAsyst](https://www.softwareadvice.ie/software/264902/checkinasyst) — 4.4/5 (47 reviews) 5. [Dialog Health](https://www.softwareadvice.ie/software/257003/dialog-health) — 5.0/5 (62 reviews) ## Reviews ### "Vital Interaction is an excellent partner." — 5.0/5 > **Tina** | *27 June 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The implementation was carefully managed, and the ramp up has been a comfortable pace. Once implemented, VI simply works. It has been nice to drop some vendors out of our environment because VI does the things that we were using other vendors for. > > **Cons**: The cost. It feels like a huge chunk of money, so we're committed to getting the most value out of it possible. We have been able to drop other vendor invoices, however, because VI is able to provide a variety of solutions. > > Our working relationship with Vital Interaction has been excellent. When we first started working with them, we were sure “it was too good to be true.” They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The VI customers I spoke with before we signed the contract said VI is everything they seem to be. They even did a site visit. \[sensitive content hidden\] and I engaged our Quality Director and our Clinical Operations Director at the onset of our conversations with VI, and we had immediate buy-in. It was a surprisingly easy sell. VI allows us to move at our pace but holds us accountable to our goals. They scheduled and held a 3-month ROI presentation in which they shared “where we were” in several key areas pre- and post- VI implementation. It was impressive. I highly recommend Vital Interaction. ----- ### "Love Vital Interactive\! They took our medical practice to the next level\!" — 5.0/5 > **Naomi** | *17 April 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I appreciate the knowledge, customer service, communication skills and follow up. They keep us updated on new products and listen to our concerns. They review our quarterly stats and ensure we are on track for success\! > > **Cons**: No cons - we love the system and we enjoy working with their team of professionals from sales, integration and support. > > OUTSTANDING\!\!\!\!\!\!\!\!\!\!\! LOVE LOVE LOVE THEM\! ----- ### "Not what was promised" — 1.0/5 > **Taehlon** | *3 October 2022* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: the automation of messages was very handy, would have been nice if the info being sent was correct > > **Cons**: support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence) > > We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right.. ----- ### "One of the best services we've used" — 5.0/5 > **Michele** | *10 October 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers. > > **Cons**: There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem. > > In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used. ----- ### "Vital Interaction is worth a look\!" — 5.0/5 > **Christina** | *13 March 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement. > > **Cons**: So far, I can't think of anything that's missing. > > The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/321415/vital-interaction?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/321415/vital-interaction) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data