---
description: Review of Glia Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Glia | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Glia](/software/322029/omnicore)

# Glia

Canonical: https://www.softwareadvice.ie/software/322029/omnicore

> Glia is a cloud-based customer interaction platform built for banks, credit unions, and insurance companies. It serves businesses of all sizes looking to manage customer communications across digital and voice channels. Glia brings together live chat, voice, video, and co-browsing tools in one place, so support teams can guide customers through complex tasks without switching between systems. Automated messaging helps handle routine inquiries, while screen sharing and co-browsing let agents assist customers in real time. Glia also provides reporting tools that help managers track interaction volume and team performance. Support for users is available through email, phone, and an online knowledge base. Financial services businesses can benefit from Glia's channel-switching capability, which lets customers move from chat to voice or video without losing context mid-conversation.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Glia
- **Founded**: 2012

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Glia for a pricing quote.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- AI Copilot
- API
- Account Management
- Alerts/Escalation
- Autoresponders
- Behaviour Tracking
- Behavioural Targeting
- Call Centre Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contextual Targeting
- Customer Engagement
- Customer Experience Management
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Experience Management
- Feedback Management

## Integrations (1 total)

- BIMx

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews)
2. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews)
3. [Glance](https://www.softwareadvice.ie/software/342419/glance-screen-sharing) — 4.3/5 (10 reviews)
4. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24216 reviews)
5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews)

## Reviews

### "great program" — 5.0/5

> **CHRIS** | *3 January 2020* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: easy to use, lots of great options to make selling cars easier.
> 
> **Cons**: sometimes the log in process can get frustrating

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/322029/omnicore)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/omnicore-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/322029/omnicore> |
| en-GB | <https://www.softwareadvice.co.uk/software/322029/omnicore> |
| en-IE | <https://www.softwareadvice.ie/software/322029/omnicore> |
| en-NZ | <https://www.softwareadvice.co.nz/software/322029/omnicore> |

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