---
description: Review of Cloud Telephony Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cloud Telephony Software | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [Cloud Telephony Software](/software/322419/cloud-telephony-software)

# Cloud Telephony Software

Canonical: https://www.softwareadvice.ie/software/322419/cloud-telephony-software

> Office24by7 Cloud Telephony is built for growing businesses that depend on voice communication to serve customers and close deals efficiently. It is ideal for teams in healthcare, financial services, retail, and service industries where high call volumes, fast response times, and clear visibility into conversations directly impact customer satisfaction and revenue.

Instead of relying on standalone phone systems and disconnected reporting tools, Office24by7 brings cloud telephony and customer interaction management into one connected platform. Teams can make and receive calls using built-in IVR, smart call routing, and call recording while automatically capturing every conversation against the customer profile. This ensures that no interaction is lost and every follow-up is informed by real context.

Office24by7 simplifies communication management without adding technical complexity. With no-code workflow automation and configurable call flows, businesses can design IVR menus, assign calls to the right teams, trigger follow-ups, and set alerts without heavy IT involvement. Industry-ready configurations support healthcare, finance, retail, and other sectors, helping organizations maintain structured yet flexible call operations.

Supervisors gain real-time visibility into call performance through live dashboards and analytics that track call volumes, response times, agent activity, and service levels. This allows leaders to identify bottlenecks quickly, improve agent productivity, and ensure consistent service quality across teams.

A major advantage of Office24by7 Cloud Telephony is its unlimited user model, enabling organizations to expand call teams without worrying about rising license costs. This makes it suitable for both small support teams and large customer engagement centers.

The platform is designed for fast adoption and dependable support. Businesses benefit from guided onboarding, training resources, and responsive customer support to ensure smooth implementation and confident day-to-day usage.

With secure access controls, centralized call data, and seamless integration with CRM and business workflows, Office24by7 Cloud Telephony helps organizations reduce manual effort, improve coordination, and deliver reliable, professional communication experiences. A 15-day free trial allows teams to explore the system’s capabilities before making a long-term decision.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: ₹0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements rather than per-user charges, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- Activity Dashboard
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Customisable Reports

## Integrations (6 total)

- Knowlarity
- Plivo
- Salesforce Platform
- Twilio
- Vonage Business Communications
- Zoho CRM

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews)
2. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (698 reviews)
3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews)
4. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (680 reviews)
5. [Google Voice](https://www.softwareadvice.ie/software/171496/google-voice) — 4.5/5 (722 reviews)

## Reviews

### "Amazing Tool" — 5.0/5

> **Titto** | *29 November 2021* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Everything gets tracked and we can monitor every calls.
> 
> **Cons**: Slow loading when we click on my calls in the Agent CTI

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/322419/cloud-telephony-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/cloud-telephony-software-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/322419/cloud-telephony-software> |
| en-GB | <https://www.softwareadvice.co.uk/software/322419/cloud-telephony-software> |
| en-IE | <https://www.softwareadvice.ie/software/322419/cloud-telephony-software> |
| en-NZ | <https://www.softwareadvice.co.nz/software/322419/cloud-telephony-software> |

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