--- description: Review of WaitWell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WaitWell | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Visitor Management Software](/directory/4205/visitor-management/software) > [WaitWell](/software/322615/waitwell) # WaitWell Canonical: https://www.softwareadvice.ie/software/322615/waitwell Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/322615/waitwell?page=2) > WaitWell is a secure, flexible platform for managing queues and appointments, built to help organizations deliver faster, smoother service experiences. Designed for high-traffic environments such as healthcare, government, and higher education, WaitWell improves customer flow, shortens wait times, and boosts overall satisfaction. Customers can schedule appointments in advance or join a virtual queue for walk-in service using QR codes, web links, SMS, or an optional self-service kiosk. Real-time updates on queue position, AI-powered wait time predictions, and turn notifications help customers feel informed and in control. Waillo Chat, an AI agent embedded within the WaitWell platform, allows customers to ask questions in natural language and receive instant, accurate answers about services, queues, and appointments, reducing frustration and improving self-service. Staff and administrators benefit from a real-time dashboard that provides visibility into location activity, service volume, and customer flow. In addition, Waillo Insights enables managers to ask plain-language questions about WaitWell data to quickly uncover trends, identify bottlenecks, understand performance, and support better staffing and operational decisions. Security and compliance are core to the platform. WaitWell is HIPAA-compliant and SOC 2 certified, ensuring sensitive information is protected at all times. Its open API and extensive integration capabilities make it easy to connect with CRMs, electronic health records, enterprise scheduling tools, and other business systems, supporting a unified service ecosystem. Configurable and scalable for single offices or multi-site organizations, WaitWell adapts to branding, workflows, service types, and reporting needs. Cloud-based architecture ensures reliability and accessibility from any device, while mobile-friendly interfaces support both staff and customers on the go. By combining appointment scheduling, virtual queuing, AI-powered wait times, human-first AI, data-driven insights, real-time dashboards, compliance, and open integrations, WaitWell delivers a complete platform for modern service delivery and operational excellence. > > Verdict: Rated **4.9/5** by 84 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 84 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WaitWell ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Usage Based - **Pricing Details**: Starting at $29/month/location - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, French, German, Spanish, Ukrainian - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Automated Scheduling - Availability Management - Calendar Management - Client Database - Client Management - Communication Management - Compliance Management - Confirmations/Reminders - Contact Management - Credit Card Processing - Customer Accounts - Customer Activity Tracking - Customer Database - Customer Experience Management - Customer History ## Integrations (25 total) - CharmHealth - Freshservice - Google Authenticator - Google Calendar - Google Forms - Google Meet - Google Sheets - Google Workspace - HubSpot CRM - HubSpot Marketing Hub - HubSpot Service Hub - Mailchimp - Microsoft Excel - Microsoft Outlook - Microsoft Teams ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Visitor Management Software](https://www.softwareadvice.ie/directory/4205/visitor-management/software) ## Related Categories - [Visitor Management Software](https://www.softwareadvice.ie/directory/4205/visitor-management/software) - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) ## Alternatives 1. [Archie](https://www.softwareadvice.ie/software/501022/Archie) — 4.9/5 (81 reviews) 2. [Vizito](https://www.softwareadvice.ie/software/116376/vizito) — 4.7/5 (168 reviews) 3. [The Receptionist for iPad](https://www.softwareadvice.ie/software/29773/the-receptionist-for-ipad) — 4.8/5 (328 reviews) 4. [Swiftlane](https://www.softwareadvice.ie/software/330862/swiftlane) — 4.6/5 (88 reviews) 5. [Visitly](https://www.softwareadvice.ie/software/66857/visitly) — 4.5/5 (48 reviews) ## Reviews ### "WaitWell Easy Management Tool" — 5.0/5 > **Abhishek** | *12 November 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: WaitWell makes it easy and quick for me to complete my everyday activities. As easy to use as it was when I first tried it. I like that it saves time for our customers and makes our work better. It's great because WaitWell also handles the lineup of folks that arrive early for our daily meetings. > > **Cons**: This software is good but schedules can be tricky to manage. Overall, it works well but the price might be high for smaller groups. > > WaitWell assists customers in avoiding lineups so they can freely explore. Nice and receptive to ideas is the personnel. Everything has gone really well with excellent line management and supportive staff. ----- ### "Not Talked about enough." — 5.0/5 > **Yusuf** | *15 December 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: What I like most about WaitWell is the easy access i get when im on the go. > > **Cons**: Theres currently nothing i like least about waitwell is that it should be n more advertised. > > My overall experience with WaiWell is that Staff and students can join the queue from anywhere. ----- ### "Cutting-edge, secure, and efficient time management software" — 4.0/5 > **Arindam** | *12 November 2023* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: WaitWell is thoroughly developed and takes into account both our business and the final user. It enables us to devote more of our time and resources to delivering first-rate customer service and less to client management. > > **Cons**: There aren't many drawbacks, however if I had to complain, the WaitWell sign-up page could be more tailored to our brand. ----- ### "A good choice for medical service." — 4.0/5 > **Thang** | *20 November 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: WaitWell provides users with personalized coaching from licensed therapists, helping them cope with their daily stressors. It also offers a range of features, including guided meditations. > > **Cons**: The cost is expensive and may not be covered by insurance. Sometimes, this may make it difficult for some individuals to use. > > WaitWell helped me to design an optimal workflow tailored to our every business need. ----- ### "Excellent tool for improving customer service" — 5.0/5 > **Dominic** | *8 November 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: WaitWell has flexible features that can be customized suit ideal business customer workflow. It enables our clients to book appointments and consult customer service team on our products. > > **Cons**: The customer service delivery system has improved with WaitWell and I have no complain. > > Our customers can easily access our services from their mobile devices and book appointments with our staff from anywhere. We no longer need manual queues for quick service delivery. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/322615/waitwell?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/322615/waitwell) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data