--- description: Review of Shipwire Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shipwire | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Order Management Software](/directory/1730/order-management-system/software) > [Shipwire](/software/322767/shipwire) # Shipwire Canonical: https://www.softwareadvice.ie/software/322767/shipwire Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/322767/shipwire?page=2) > Shipwire is a cloud-based shipping and order fulfilment software designed to help businesses handle sales orders and manage inventory on a centralized platform. Supervisors can use the dashboard to gain and overview of the order status, total revenue, average shipping cost and more. Shipwire allows organizations to manage work orders and configure access control for third party applications. Managers can define business rules and automatically generate analytical reports. Other key features include returns management, label generation, drop shipping, status tracking and more. Shipwire offers an API, which enables businesses to integrate the platform with various third-party applications, such as Magento, BigCommerce, Microsoft Dynamics and more. > > Verdict: Rated **1.3/5** by 16 users. Top-rated for **Ease of Use**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **1.3/5** | 16 Reviews | | Ease of Use | 2.0/5 | Based on overall reviews | | Customer Support | 1.2/5 | Based on overall reviews | | Value for Money | 1.4/5 | Based on overall reviews | | Features | 1.9/5 | Based on overall reviews | | Recommendation percentage | 10% | (1/10 Likelihood to recommend) | ## About the vendor - **Company**: Ingram Micro - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Free Trial includes order management and order fulfillment test shipments. Pay only when you send in products for storage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Air Shipping - CRM - Container Shipping - Customer Service Management - Freight Shipping - Ground Shipping - Import/Export Management - Inventory Management - Kitting - Ocean Shipping - Order Entry - Order Fulfillment - Order Management - Parcel Shipping - Purchasing & Receiving - Receiving - Reporting/Analytics - Returns Management - Shipment Tracking ## Integrations (22 total) - 1ShoppingCart - Adobe Commerce - BigCommerce - Brightpearl - CoreCommerce - Keap - NetSuite - Ordoro - PayPal - Pinnacle Cart - PrestaShop - Rithum - Salesforce Marketing Cloud - Shift4Shop - ShipStation ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Order Management Software](https://www.softwareadvice.ie/directory/1730/order-management-system/software) ## Related Categories - [Order Management Software](https://www.softwareadvice.ie/directory/1730/order-management-system/software) - [Dropshipping Software](https://www.softwareadvice.ie/directory/4056/dropshipping/software) - [Supply Chain Management Software](https://www.softwareadvice.ie/directory/4250/scm/software) - [Warehouse Management Software](https://www.softwareadvice.ie/directory/251/warehouse-management-system/software) - [Webinar Software](https://www.softwareadvice.ie/directory/4561/webinar/software) ## Alternatives 1. [Cin7 Omni](https://www.softwareadvice.ie/software/32033/cin7) — 4.3/5 (600 reviews) 2. [Descartes Sellercloud](https://www.softwareadvice.ie/software/75798/sellercloud) — 4.3/5 (33 reviews) 3. [Zoho Inventory](https://www.softwareadvice.ie/software/393835/zoho-inventory) — 4.5/5 (416 reviews) 4. [Shipedge](https://www.softwareadvice.ie/software/14776/shipedge) — 4.6/5 (11 reviews) 5. [Kentro](https://www.softwareadvice.ie/software/369143/kentro) — 4.9/5 (16 reviews) ## Reviews ### "losses and nightmares" — 1.0/5 > **Anna** | *23 October 2015* | Cosmetics > > few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion. ----- ### "Do yourself a favor and use a different company" — 1.0/5 > **Verified Reviewer** | *2 October 2019* | Apparel & Fashion | Recommendation rating: 0.0/10 > > **Pros**: You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should. > > **Cons**: If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents. > > Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else. ----- ### "Outsourced bad support, horrible experience" — 1.0/5 > **Andrea** | *28 November 2023* | Retail | Recommendation rating: 2.0/10 > > **Pros**: At first Shipwire looked great and they have a lot of features but all in all it is more of a platform, meaning their focus lies there and not in actually order dispatch or support > > **Cons**: Outsourced support, agents are not well trained at all. Slow responses with canned responses. Horrible experience with shipping parcels Wrong stock counts Lost parcels Really bad support Long processing for work orders and many mistakes made We have been using them for about 2 years and then left. It was the best decision we have made. Shipwire seems to put their focus in trying to provide a good interface with many features but it seems their focus does not lie in the most important thing which is actually order dispatch, proper service. > > One of the worst warehouse experiences we had ----- ### "Terrible on all counts" — 1.0/5 > **Verified Reviewer** | *5 September 2018* | Airlines/Aviation | Recommendation rating: 0.0/10 > > **Pros**: When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them. > > **Cons**: When it fails. Which is frequently. With very poor service. > > Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership. ----- ### "Easy to use, but customer service isn't the best" — 3.0/5 > **Mamie** | *11 July 2019* | Nonprofit Organisation Management | Recommendation rating: 5.0/10 > > **Pros**: The platform is very intuitive and simple to use. It's easy to change and update orders. It's an excellent system. > > **Cons**: The customer service isn't great. Even when they can be reached, it's not easy to get a solution to an issue. > > We face some frustrations, but overall it's a great platform. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/322767/shipwire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/322767/shipwire) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data