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description: Review of Skalin Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Skalin | Reviews, Pricing & Demos - SoftwareAdvice IE
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# Skalin

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> Skalin is the AI-powered Customer Success Platform for Mid-Market B2B SaaS teams. It brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts — without adding headcount.&#10;&#10;Skalin sits on top of your CRM (Salesforce, HubSpot, Pipedrive and more). It doesn't replace it — it adds the Customer Success layer your CRM was never built for, connecting your product, support and billing data into one intelligent workspace.&#10;&#10;🔎 A true 360° view of every customer&#10;Your CSMs shouldn't piece information together across five open tabs. Skalin turns scattered, unstructured data into one intelligent customer record — product usage, conversations, meetings, NPS, revenue and support, all in one place. Your team reads the whole story of an account at a glance, instead of a chapter at a time.&#10;&#10;✨ Instant clarity on every account, with Skalin AI&#10;Skalin AI reads every customer touchpoint and delivers full context in seconds. It connects the dots across all signals — adoption, conversations, meetings, NPS, revenue — to give a complete picture of each relationship. Before every call, it pulls everything relevant so your CSMs walk in fully briefed, with no prep time wasted. Ask anything about a customer — "what happened in the last three touchpoints?", "what has this account been struggling with?" — and get an immediate answer, drawn from your real data. No tab-switching, no manual search.&#10;&#10;📊 Spot the drift early, with Health Scores that learn&#10;Skalin's AI agents watch your portfolio around the clock and surface churn risk 3 to 4 weeks before an account goes cold. They catch what humans miss: fading usage, a growing silence, a shift in tone. The score self-calibrates from your real churn signals — no rules to write, no thresholds to tune — and gets sharper over time. When a customer announces they're leaving, the game is usually already over. Skalin raises the alarm long before that.&#10;&#10;⚡ Cut the busywork with automated Playbooks&#10;Turn your best CSMs' process into automated workflows, triggered by customer signals rather than a calendar. Skalin handles the repetitive follow-ups and task assignments, so your team spends its time on customers instead of admin — and delivers a consistent experience across your whole portfolio.&#10;&#10;🤝 Keep customers aligned with the Client Portal&#10;Stop sending status emails and start sharing a workspace. The Client Portal is a branded space where your team and your customers stay aligned on goals, tasks and milestones — keeping momentum between meetings and accelerating time-to-value.&#10;&#10;🚀 Why Mid-Market teams choose Skalin&#10;Live in under a month, not the three to four months heavier platforms often require. No dedicated admin needed to run it. Priced for your size, not an enterprise budget. Skalin is a genuine alternative to platforms like Gainsight and Planhat — good tools, often calibrated for organisations far larger than yours, with the setup time and complexity that come with them.&#10;&#10;Built for CS teams of roughly 1 to 15 people at B2B SaaS companies who want a platform their team will actually adopt and use every day. Among the top-rated Customer Success platforms on G2, rated 4.9/5 by the teams who use it.
> 
> Verdict: Rated **4.9/5** by 55 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 55 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Skalin

## Commercial Context

- **Starting Price**: €569.00
- **Pricing Details**: Skalin offers transparent, straightforward pricing built for Mid-Market B2B SaaS teams — calibrated to your company size, not to an enterprise budget.&#10;&#10;Plans start at €569/month (billed annually), with everything a Customer Success team needs to get started included from day one:&#10;&#10;→ Unified 360° customer view&#10;→ AI-native Health Score (churn risk detection)&#10;→ Smart Alerts&#10;→ Playbooks \&amp; automation&#10;→ AI assistant&#10;→ Advanced analytics&#10;→ Full API access \&amp; integrations&#10;→ 5 user seats included&#10;→ Unlimited read-only licences&#10;→ A dedicated onboarder&#10;&#10;There are no setup fees and onboarding is included, so the total cost stays predictable. No dedicated administrator is needed to run the platform, which keeps the real cost of ownership low compared to heavier enterprise tools.&#10;&#10;Additional capabilities — such as the Client Portal, opportunity pipeline, customer goals, and a dedicated CSM — are available for teams that need to go further.&#10;&#10;Skalin does not charge per additional data source or connector, and read-only access lets you share customer insights across your company at no extra cost.&#10;&#10;For a tailored quote based on your team size and number of accounts, book a demo or see full details on the website.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, French
- **Available Countries**: Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States

## Features

- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Churn Management
- Collaboration Tools
- Configurable Workflow
- Contact Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Fields
- Drag & Drop
- Email Management

## Integrations (20 total)

- Chargebee
- Gmail
- HubSpot CRM
- HubSpot Sales Hub
- Intercom
- JIRA Service Management
- Microsoft Outlook
- Mixpanel
- Pendo
- Pendo
- Pipedrive
- Salesforce B2B Commerce
- Salesforce Starter
- Segment
- Sellsy

... and 5 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Digital Adoption Platforms](https://www.softwareadvice.ie/directory/4379/digital-adoption-platform/software)

## Related Categories

- [Digital Adoption Platforms](https://www.softwareadvice.ie/directory/4379/digital-adoption-platform/software)
- [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews)
2. [Custify](https://www.softwareadvice.ie/software/148852/custify) — 4.9/5 (135 reviews)
3. [monday CRM](https://www.softwareadvice.ie/software/348745/monday-sales-crm) — 4.7/5 (466 reviews)
4. [Product Fruits](https://www.softwareadvice.ie/software/336906/product-fruits) — 4.7/5 (89 reviews)
5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews)

## Reviews

### "Utilisation fluide et facile" — 5.0/5

> **Elisa** | *11 December 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Fluidité de l'interface et facilité de prise en main
> 
> **Cons**: Petit bémol sur la non possibilité d'ajouter des variables sur le MRR mais rien de très embêtant
> 
> Je l'utilise tous les jours et aide beaucoup pour analyse rapidement ces contacts. Le mail de rapport hebdomadaire permet de rapidement avoir un état des lieux

-----

### "Une bonne plateforme qui continue d'évoluer jour après jour" — 5.0/5

> **Felix** | *12 December 2024* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Connexion avec Hubspot \&amp; récupération des logins de notre plateforme&#10;Le support de qualité \!
> 
> **Cons**: Certaines limitations qui devraient être levées prochainement, par exemple : &#10;- La possibilité de taguer des collègues dans des commentaires &#10;- La possibilité d'envoyer des mails directement depuis Skalin (hors automatisations qui le permettent déjà)

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### "L'outil du quotidien pour gérer nos clients\!" — 5.0/5

> **Adeline** | *2 May 2023* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: Cet outil nous sert en transverse au sein de l'équipe CS qui comprend plusieurs métiers. Chacun utilise Skalin dans son quotidien grâce au suivi de l'onboarding via les playbooks pour les CSE, les dashboards de suivi healthscore pour les CSM et la vue globale des clients pour moi. C'est vraiment top.
> 
> **Cons**: Le petit bémol c'est la connexion avec Hubspot qui ne se fait pas via l'intégration native.
> 
> On quelques clics, j'ai les informations centralisées pour un client et au global pour l'ensemble des clients mais aussi au niveau de la segmentation. En plus c'est très visuel et simple d'utilisation.

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### "Skalin helped us structure our CSM high touch and low touch approach" — 5.0/5

> **Charles** | *24 May 2024* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: La facilité d'intégration avec nos autres outils et l'ergonomie du produit
> 
> **Cons**: La partie reporting est en train d'être améliorée et permettra un meilleur suivi de l'activité.

-----

### "Vertuoza - Skalin" — 5.0/5

> **Guillaume** | *26 April 2023* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicité d'utilisation, interface avec d'autres logiciels.
> 
> **Cons**: Fonctionnalités encore limitées sur certains aspects mais la roadmap de développement est encourageante et répondra à nos attentes.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/322799/skalin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-success/skalin-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/322799/skalin> |
| en-GB | <https://www.softwareadvice.co.uk/software/322799/skalin> |
| en-IE | <https://www.softwareadvice.ie/software/322799/skalin> |
| en-NZ | <https://www.softwareadvice.co.nz/software/322799/skalin> |
| fr | <https://www.softwareadvice.fr/software/322799/skalin> |

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