Intellect QMS

Pros

Platform can be completely customized as a user needs. Can build templates, workflows, tables, apps, etc. Work well as a cloud app as to not be affected by company firewalls/servers. Most of the design practices make sense across the apps. Ability to add mass amounts of data works well. Admin panel & audit features are a great plus. Great error/troubleshooting logs.

Cons

Depending on your company needs, some apps require much more customization than others. Design speeds depend drastically on which version a user is on. Some on screen errors don't allow for much interpretation or troubleshooting. Site can sporadically log users out.

Pros

The robust workflows keep all of our critical QMS activities moving forward with clear management oversight.

Cons

The no-code approach to maintaining and developing our applications is great, but there is still a learning curve for configuring the applications.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

The site is robust and highly customizable.A well-structured work team. Good customer service from instructors and programmersAn training material is included with our site, and also they have a support platform.

Cons

A single customization could require multiple alterations across various tables and processes, which increases the the possibility of errors. The OOTB package is not clear. It is important to define if Intellect will help us to configure and see if it is possible the configurations that we request, since at the moment of the sale everything is "YES", however, it is important to define it beforehand to avoid surprises.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

Intellect is a fully customizable no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions.

Cons

Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

I've been able to use Intellect QMS for some time and one standout feature that I really appreciate is its flexibility and the AI integration that their team has integrated lately. Unlike many other software solutions that require businesses to adapt to their system, Intellect allows us to configure your software to fit our unique processes. We were looking for a solution that would not disrupt our existing system that works well, this has saved us time on integration issues and staff training.

Cons

Something that could be improved is the interface, in my opinion it should be more user friendly.

Pros

Easy to use, Easy to develop own applications. Training and customer support are amazing. Implementation team coordinates very well, and go out of their way to help in customizing the app to tailor the organization needs.

Cons

No negative experience so far, team is very helpful and they followup constantly to check your needs.

Pros

This product is incredibly scalable and customizable. As long as you are willing to work on build-out, you can build your own modules that work best for your company (they can also help with build-out for an additional fee). The implementation team is great and offer amazing training events. My customer success manager is very responsive and is willing to move forward with me as soon as we are ready for the next steps. I enjoy the layout of the system - it is user friendly once you learn how to navigate it.

Cons

I dont think there is anything I dont like yet about Intellect.

Pros

My experience has been very positive. It has allowed me to have a quality management system that is perfectly aligned with my operations and has given me greater efficiency and effectiveness with my processes.

Cons

What I liked the least was the time it took me to learn to fully use all the functionalities and features of the platform.

Pros

Is helps us remain organized and able to access files easier. Its also very user friendly.

Cons

Sometimes it does kick me out and I have to sign back in. Other than that I'm unable to think of anything that has been a downside for me.

Pros

The customer service and implementation team was amazing to work with. They ensured we were supported and on track throughout the entire process.

Cons

The startup was a little rough, but we also had some IT issues on our side that made it difficult.

Pros

Intellect Workflow provides for the creation of interactive real time color coded work flow charts and maps of our processes for our business as well as to provide status updates and tags for each step individually. Support applications are available in Android as well as IOS mobile device platforms.

Cons

We found sometimes it is a challenge to use keywords to search document archives. Intellect Workflow software could be better in this area.
The types of charts though extremely useful are also limited in category and in type.
Starting a month in subscription fees, Workflow Intellect is not the most cost effective solution unless user interaction is consistent and the associated use case requires this level of management.

Pros

Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.

Cons

The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.

Alternatives Considered

Pros

I loved that I was not cornered into buying an OOB configuration because purchasing the White Glove Service to go live with my current processes was a reasonable price, especially when compared to the more well known systems out there. Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations. The possibilities with this system are endless and the staff/support during the validation process has been beyond exceptional.

Cons

Just waiting for Intellect to complete their ISO certifications, which they are in process of.

Pros

Customizable to be in alignment with existing Quality Management System structure/procedures vs. revamping our procedures to be in alignment with OOS software

Cons

Everything is a rabbit hole with troubleshooting and it is very time consuming, even with support from Intellect. Audit trail feature is poor, at best.

Pros

I like the fact that the uses of this software are pretty much endless. We are finding new uses all the time

Cons

I honestly don't have any cons for the use of this software

Pros

Ability to customize out-of-the-box applications and configure new ones

Cons

Occasionally I have seen some fields get corrupted

Pros

It is highly configurable for our specific needs.

Cons

The publishing process can be a bit tricky.

Pros

We have been using Intellect for about 8 months and the transition from our previous program has been great. What a huge difference it is with Intellect and how convenient it is to have everything linked and accessible with a click of a button.

Cons

The calibration app out of the box could use some improvement for reporting purposes.

Cons

The only thing I would want to see in the future from Intellect is a way to adjust the layout of the personal navigation menu. Other than that, the application is great!

Pros

Easy to use, great support, Intellect works very hard to make their customers happy.

Cons

Wish we could develop more applications - not a negative for Intellect, but for my company.

Pros

I love the flexibility of the software... In combination with the native quality modules, we have built out a complete set of modules for our sales team, giving them both CRM functionality as well as an integrated look at what is happening with their customers, having all the information in one place.

Cons

It would be nice if there was a richer report designer, for the creation of professional looking printouts / pdfs.

Pros

Customizable program and setup workflows
All web based
Sends reminder e-mails to ensure you keep on top of things

Cons

Does not work with some browsers
Limitations on exactly what you can customize
No on-premise versions

Pros

With some basic customization, I like how easy it is to build what is needed and even OOTB the guidance given was intuitive and in line with the requirements of ISO 9001. I also like the attention and the support paid by our assigned rep who held our had through the process.

Cons

Unfortunately we lost our lead support for the software and no it falls on me to continue which I have yet to do. I do not know where to start. But we have an investment that must bear to fruition and I am hoping that this week I will be able to seamlessly continue where the former left out.
What i like least that it was more difficult than i thought to just pick up where was left.

Pros

Intellect software is very customizable and because of that it has a wide variety of applications for customizing your workflow and being able to track your work.

Cons

very little to none prebuilt forms or templates that could be slightly modified to fit your needs. everything needs to be built from scratch.

Pros

Intellect Workflow is perfect for electronic building processes that support maintaining record compliance.

Cons

The document storage aspect of the solution could be more dynamic. Not enough keyword retrieval customization available.

Pros

Intellect's Document Control delivers as promised. Our SOPs are organized, secured behind our firewall, available internally (unavailable externally), and only the latest version can be checked out for modification. No more stacks of paper waiting for signatures. No more confusion on which version contains the latest modifications.

Cons

We are an on-premise installation with Windows server and Mac clients. Some of our regulations required changes that were unique to our installation. Working through the installation took significantly longer than advertised. However, once installed Intellect does deliver on the advertised functionality.

Pros

I love that intellect is completely customizable.. It is very easy to use. All the training provided by intellect has been top notch. We are very excited about this product!

Cons

Nothing so far! We have truly loved everything about our experience.

Pros

You can do a lot of things in this platform. Intellect QMS is very intuitive and has a lot of features to offer. You can create and configure out of the box solutions for the specific needs within the team.

Cons

Overall experience of the platform is good as of the moment.

Pros

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Cons

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

Pros

This software was well designed out of the box, and very customizable to suit the unique needs of our organization and QMS.

Cons

In our experience this software was very useful and effective but also very expensive compared to other software we trialed.

Pros

-Configurability
-Ease of use
-Workflow Management
-Exceptional Customer Service

Cons

Some out of box screen prompts can be improved for a more enhanced experience.

Pros

Easy to use even I have small programming experience. Also very useful to find detail documents.

Cons

Onboarding process some time is slow. Also mobile app need improvement.

Pros

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Cons

Understanding the logic behind the system macros was a little hard in the beginning.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS

Cons

We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.

Pros

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Cons

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Cons

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

Pros

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

Cons

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Pros

#1: the folks at Intellect are fantastic. They've got a great implementation process to help you get launched as quickly as possible while making sure any vital features that might be unique to your SOPs are present.

#2: the no-coding customization is a GAME CHANGER. It's just an incredibly customizable platform in general (lookin' at you, Salesforce). I'm also our company's main SF configurator, and making changes to Intellect is a dream compared to the constant running-into-walls that happens when I'm trying to edit SF.

#3: the out-of-the-box platform is genius - it enables users to get started quickly, and also has a lot of the design legwork done for folks who want to further refine the product.

Cons

There's a 'Help' tab by default on each App, but it's just a placeholder that needs to have something generated by the customer. Would be nice if this could be hidden off the bat and only enabled once something is uploaded, but this is really splitting hairs. It's super good.

Pros

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Cons

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

Pros

With some training you can configure the software to do basically whatever you want it to do. The customer service is fantastic.

Cons

It can be a little tricky to get the workflows working correctly if you make changes. The software is designed for a larger company that we are so some of the apps needed to be made less complex to suit our needs.

Pros

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

Cons

We have had a very positive expereince with Intellect

Pros

The ability to customize the software to meet our specific processes is extremely beneficial. Streamlining and automating workflows for a consistent and global process provides efficiencies to save valuable resources. The software is user-friendly and intuitive, making user training easier and shortening the learning curve.

Cons

The software occasionally throws a curve ball but Intellect Customer Support will work through the issues with you. I would like to see more helpful and readily available published app training documentation to reduce reliance on customer support.

Pros

Key component of this software is how customizable it is. Also how easy it is for someone to use without programming experience. The main processes of any quality management system is set up out of the box which saves a lot of time.

Cons

So far we have yet to find something we don't like about Intellect.

Pros

There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.

Cons

I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.

Pros

The product is very user friendly and easy to customize/configure. It has all of the main apps that we need and we have the option to create more based on the companies needs. The price is excellent and the implementation was very smooth. Our implementation specialist is amazing and really understands the product inside and out.

Cons

We had a bug before going live, but Intellect fixed quickly.

Pros

Intellect has a lot of good features and operation seems very intuitive.
It is good value for the money.

Cons

We have had to use a double review process in order to be sure that all changes are captured before a document is approved.

Pros

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Cons

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not.

While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

Alternatives Considered

Reasons for Switching to Intellect QMS

Pros

It is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.

Cons

Training and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.

Pros

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Cons

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

Pros

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

Cons

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.