---
description: Review of Infoset Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Infoset | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Infoset](/software/323585/infoset)

# Infoset

Canonical: https://www.softwareadvice.ie/software/323585/infoset

> Infoset is a omnichannel customer service software solutions that helps manage customer service support operations and sales channels. 

The software offers features such as live chat, email, business phones, call center and social medial all from the same dashboard. The solution is intuitive and user-friendly to use, updating users in real time and offering updated reports and analytics.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infoset
- **Founded**: 2020

## Commercial Context

- **Starting Price**: US$23.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: CRM - $23/month
CALL CENTER - $39/month
PRO HUB - $207/month
ENTERPRISE HUB - Please contact Infoset for custom pricing.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Turkish
- **Available Countries**: Türkiye

## Features

- Alerts/Escalation
- CRM
- Call Centre Management
- Chatbot
- Dashboard
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations

## Integrations (14 total)

- Amplitude
- Discourse
- Disqus
- Fathom
- Google Analytics 360
- Instagram
- Messenger
- Plausible Analytics
- Segment
- Shopify
- Telegram
- Twitter/X
- WhatsApp
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Easy way of sales funnel tracking" — 4.0/5

> **Alper** | *1 June 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Having chances to take action according to alert (reminder) and to-do-list system
Review of daily and weekly sales stages improvement
One platform to track segmentation based sales stages
> 
> **Cons**: Connection problems (sometimes)
Limited customization for exported Excel reports

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/323585/infoset)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/infoset-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/323585/infoset> |
| en-GB | <https://www.softwareadvice.co.uk/software/323585/infoset> |
| en-IE | <https://www.softwareadvice.ie/software/323585/infoset> |
| en-NZ | <https://www.softwareadvice.co.nz/software/323585/infoset> |

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