--- description: Review of Insight Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Insight | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Barbershop Software](/directory/4677/barbershop/software) > [Insight](/software/32360/insight) # Insight Canonical: https://www.softwareadvice.ie/software/32360/insight Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/32360/insight?page=2) > Insight is a salon and spa management solution that offers online booking, staff management and automatic notifications within a suite. The product is available both in cloud-based and on-premise deployment options. Insight allows users book and confirm appointments online via automated text messages and emails. The system also enables users with customer engagement by recording client preferences, tracking products purchased, service and appointment history and by rewarding loyalty points. Insight's marketing tools include automated text messages and email campaigns, blogs and newsletters. Users can also track customer birthdays, anniversaries and referral sources. Insight also allows users to track sales and staff performance by storing contact and employment details, setting up work schedules and restricting data access with administrative controls and passwords. Other features include inventory management, time tracking, payroll management, reporting, online payment processing and services management. Pricing is subscription based for cloud and one-time for on-premise version. > > Verdict: Rated **4.4/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 135 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Syntec Business Systems - **Founded**: 1991 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Solo edition - $25/month (single employee) Partner edition - $50/month (2-3 employees) Growth edition - $75/month (4-6 employees) Small business edition - $100/month (7–12 employees) Enterprise edition - $140/month (Unlimited employees) Contact Syntec Business Systems for more detailed pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti and 21 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Barcode/Ticket Scanning - Before & After Pictures - Billing & Invoicing - Booking Management - Booth Rental Management - Calendar Management - Calendar Sync - Client Database - Client Management - Client Portal - Client Profiles - Commission Management - Confirmations/Reminders - Credit Card Processing ## Integrations (1 total) - QuickBooks Online Advanced ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Barbershop Software](https://www.softwareadvice.ie/directory/4677/barbershop/software) ## Related Categories - [Barbershop Software](https://www.softwareadvice.ie/directory/4677/barbershop/software) - [Medical Spa Software](https://www.softwareadvice.ie/directory/3851/spa/software) - [Retail Inventory Management Software](https://www.softwareadvice.ie/directory/30/inventory-management-software/software) - [Small Business POS Software](https://www.softwareadvice.ie/directory/456/small-business-pos/software) - [Mobile Point of Sale Systems Software](https://www.softwareadvice.ie/directory/1400/mpos/software) ## Alternatives 1. [GlossGenius](https://www.softwareadvice.ie/software/179440/glossgenius) — 4.8/5 (348 reviews) 2. [Mindbody](https://www.softwareadvice.ie/software/188104/mindbody) — 4.0/5 (2982 reviews) 3. [ZENOTI](https://www.softwareadvice.ie/software/346187/zenoti) — 4.4/5 (1250 reviews) 4. [Boulevard](https://www.softwareadvice.ie/software/449906/Boulevard) — 4.6/5 (364 reviews) 5. [Booker](https://www.softwareadvice.ie/software/110121/booker) — 4.1/5 (978 reviews) ## Reviews ### "Don't do it, they nickel and dime you\!" — 2.0/5 > **Amy** | *9 October 2018* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: Most of it was easy to use. When tech support was needed they were awesome\! > > **Cons**: Prices of everything needed to keep up with technology and keep the program running smoothly and correctly kept getting more and more expensive. The mobile app was not user friendly either. > > I'm just not happy with how expensive it has become to run as a small business owner. Just really be aware of the cost for all the add ons and no refunds what so ever when you need to cancel due to high cost\! Definitely do your research, there are much better salon software brands out there\! So happy we finally made the move and saved money with so much more that benefits us and our clients\!\!\! ----- ### "Great Choice Overall" — 4.0/5 > **Steven** | *13 December 2016* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Offers several features that most owners need. Relatively easy to learn and support staff seems willing to help if you're lost or have issues with anything. Uptime is good if you're using the cloud version, which is recommended over the installed version. > > **Cons**: Having to buy SMS bundles drives up the cost of the software. Budget wisely. Random errors when running some reports, which are usually fixed once support knows about it. > > We took over ownership of a salon that has used Insight for years, so we decided to keep using it. Overall it functions well and has pretty much all of the features we need. Throughout the last year we ran into a few technical hiccups but customer service was helpful in getting things ironed out. We have an excellent representative that is okay with us emailing her directly which is a rare thing and is much appreciated. Most of the support staff is helpful but there's one person that seems to get annoyed or sound inconvenienced when I call in about something. It's happened a handful of times with that support staff member. If you're a relatively small salon \& spa, Insight is a great choice. We have found that the monthly fee added on top of the price to purchase SMS bundles has caused the cost of Insight to exceed other software on the market. If you send a lot of text messages to clients, keep this mind since it can increase your budgeted expense for software. Overall quality (4) - It works well but at times throws error messages for certain reports that requires a call to support staff. Ease of Use (4) - There's a learning curve to Insight but that's nothing new. There's a TON of reports which takes considerable time to learn, and no one report includes a dashboard of all statistics an owner might need. I find this tedious having to run several reports multiple times for each team member. I can recommend Insight to anyone looking for a salon \& spa software, but felt it's my duty to cover both the pros and cons. Hopefully this review will help. ----- ### "Salon Review" — 5.0/5 > **Roberta** | *4 September 2018* | Cosmetics | Recommendation rating: 1.0/10 > > **Pros**: Customer support was great. Very supportive when I called. > > **Cons**: Marketing options and confirmation options > > Mostly good. Just very difficult to learn. Had the system 3 years and Ibknow I only though the tip of what it could do. Need to offer a hand ms on class to salons. ----- ### "I recommended everyone to use this" — 5.0/5 > **Fawzie** | *5 August 2023* | Consumer Services | Recommendation rating: 3.0/10 > > **Pros**: I like it most for tracking the appointments > > **Cons**: I have nothing like least about insight software ----- ### "Great but needs some improvement" — 4.0/5 > **Renata** | *3 November 2016* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I'm able to use my phone to schedule appts > > **Cons**: I can't double book from my phone I can't change my working schedule from my phone Too expensive to have access to text to confirm or cancel appts > > I have been using Insight for a few years now. The software is somewhat user friendly, once you know your way around it's pretty easy to navigate around. I love the fact that I can schedule appt from an app on my phone, I don't ever need to call the salon to see when my first apt is in the morning. Having said that there are a lot of things that still need a little improvement. Example: I can't double book from my phone. I can't change my working schedule from my phone. I can add a special break or block a time when I know I won't be available but then I can't see the notes I have under that block. On the software itself, when I'm using the computer I can schedule multiple services for one client (I can however it will show as separate appts and opposed to one long appt. I also would love to get texting with my service, however for a booth renter like myself that service is a little too pricey. Would be nice if it was included in the $35/month I currently pay. The customer service is excellent. I always get to talk to someone quickly and they always have been able to help me. After all the little things that I know one day will be fixed I love this program. Easier than a few I have tried in the past. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/32360/insight?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/32360/insight) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data