About Heartland Retail



Heartland Retail pricing
Heartland Retail does not have a free version but does offer a free trial. Heartland Retail paid version starts at US$80.00/month.
Alternatives to Heartland Retail
All Heartland Retail Reviews Apply filters
Browse Heartland Retail Reviews
All Heartland Retail Reviews Apply filters

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
You can't love the POS dashboard.
Smooth and robustness for reports for quick decision making.
Love the 360 visibility of customers details.
POS for quick billing, invoicing and payments.
Pros
Love the POS dashboard for all transactions of the day.
Real-time inventory tracking to viability of status of items.
Cons
Robust with it's inventory tracking and reporting.
Response from Heartland
Hi Susan, thanks for this positive review! We're glad to hear that inventory tracking and reporting is robust and useful for your business. We look forward to our continued partnership!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
The Helpful Retail Support from Heartland Retail
Heartland Retail is more helpful, in allowing businesses to manage all operations. Besides, Heartland Retail gives the right payment methods, and this makes businesses run global.
Pros
Heartland Retail brings a solid retail support, where business operations are well addressed.
Further, the communication mechanisms are made solid, with easy to navigate interface.
Cons
Heartland Retail is more objective, and there are diverse approaches to solve problems when they occur.
Response from Heartland
Hi Gianluca, thank you so much for taking the time to leave this review! We're so glad to hear you've had a great experience with Heartland and that your business has felt supported. We're very excited for our continued partnership.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Heartland Retail - be Cautious
Poor - before this I would have said I really like the system. This has made me rethink using them. The local sales rep has been no help and only frustrating me more.
Pros
Online support is great but the local sales rep is NO help and not worth changing to the new ENO system they are now trying to sell you on.
Cons
I have used heartland retail since 2020. We have had issues over the years but usually could call the support and it’s fixed that same days. I made the HUGE mistake of working with the local sales representative (who sold me on him living near by and could pop by anytime an help me). He came on a Tuesday installed the new Eno Heartland Retail system with in hours the system didn’t work. I am texting and calling - I had a good customer come thru to check out and the machine just stopped working. I get it back online and it’s incredibly slow. To put in a customers name takes so long and it’s just slowly loading. Day two still problems - so slow and then all of my equipment doesn’t work. The label printer will not connect to the new system and my sales rep told me to not add it to the POS because it could slow it down and now I’m realizing he must have known how terrible and slow the new system is because he cautioned me multiple times about adding anything else to the POS. It should have been a red flag. My advice to don’t switch - the new system is terrible and not worth the headache.
Response from Heartland
Hi Courtney, we apologize for your experience and would like to reach out personally to help address these concerns. Please email us at [email protected] so we can have someone from our team reach out to you directly. Thank you for bringing this to our attention. We appreciate your patience as we work through this.
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Change the game and compete like a giant with Heartland Retail.
A five star experience indeed. Use Heartland retail and delight your customers everyday. Purchase and receive orders.
Pros
It is flexible and easy to implement. Has robust customer management. It is built by retailers who understands retail and built POS solution for us. You can get it anywhere anytime. It has very powerful features which are easy to use and very helpful. Provides gift cards and promotions.
Cons
Everything worked out well as we expected.
Response from Heartland
Hi Munene, thank you for the 5-star review! We're so glad to hear that you've found Heartland Retail to be flexible, robust and easy to implement in your business. We look forward to our continued partnership!

- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Satisfaction with seamless payments
It's versatile and flexible with payments.
Real-time inventory tracking and reporting.
Pros
Exquisite with itemization and easier scanning for quick payments.
Flexibility with inventory tracking.
Cons
Flexibility with inventory tracking and reporting.
I did not find any problem with it.
Response from Heartland
Hi Michelle, thank you for leaving us a positive review! It's great to hear how seamless and versatile Heartland Retail has been for your business, especially with inventory tracking and reporting. We look forward to our continued partnership!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Read the contract
Awful. Was lied to by representatives prior to set up that cancellation will not cost anything if I did not like the system. This is one of those systems that if you plan to get installed, READ THE CONTRACT and DO NOT BELIEVE THE REPRESENTATIVE.
Pros
Nothing at all, everything was expensive to set up. We were sold equipment we already had on hand before installation.
The POS system itself was very outdated and hard for myself, and my employees to use.
Does not have a tipping system as we were told by representative prior to set up.
Cons
Everything, the fees, the monthly cost, and how outdated the system was on functionally and use compared to what is out there in the market.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
A ten over ten software, I highly recommend.
It's a nice tool with so much doings. We are happy to announce that even in future we will choose Heartland Retail over and over again.
Pros
It is a time saving software which helps us by reducing the amount of labour associated with specific tasks. Reduces operational costs and it is easy to implement. It has a high customer satisfaction rate. And it has really boosted our productivity and enhanced collaboration between my employees.
Cons
Nothing that we couldn't handle,we are good.
Response from Heartland
Hi Alexander, thank you for taking the time to leave us a 5-star review! We’re so glad to hear that Heartland Retail has been efficient and easy to use for you and your business. We look forward to our continued partnership!
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
The Perfect Payment Retail Solution
Heartland Retail has established sustainable retail management approach, and there are universal coverage to serve all users globally.
Pros
Heartland Retail has a credible order management approach, and this saves on business supply and distribution.
The value for solid point of sales solution from Heartland Retail is also an authentic form the vendor has included.
Cons
Heartland Retail is the utmost and sensible payment approach that makes all retail processes successful with no mistakes.
Response from Heartland
Hi Giuseppe, thank you so much for taking the time to leave us this positive review! We’re thrilled to hear Heartland Retail has been a sensible choice for your business. We look forward to our continued partnership!
- Industry: Sports
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Expansive and Reliable Retail Control Program for Businesses
Heartland Retail is the helpful solution that makes us manage any retail process and penetrate to different markets.
Pros
Heartland Retail has created a friendly sales support tool, that allows us to process any payment efficiently.
Further, Heartland Retail has created a substantial communication channel, where we get accurate customer help.
Cons
Heartland Retail is the powerful avenue that makes retail management successful, and nothing to discredit from the program.
Response from Heartland
Hi Pasquale, thanks for taking the time to leave us this review. We’re glad to hear Heartland Retail has been efficient and helpful for you and your business. We look forward to our continued partnership!
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Powerful and Authentic Retail and Inventory Management Extension
Heartland Retail gives us the perfect inventory control assistance, which gives us positive remarks.
The determined POS which brings accuracy helps us manage firms.
Pros
Heartland Retail has a professional CRM and communications solution.
The inventory management capacity from Heartland Retail gives a positive implication.
Cons
Heartland Retail is the multi-helpful inventory managing platform, with no malfunctioning.
Response from Heartland
Hi Epsal, thank you for taking the time to leave this review! We’re so glad to hear Heartland Retail’s inventory management has been helpful for you and your business. We look forward to our continued partnership!
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Stands Out from the Rest
Pros
The training and overall review process was easy and flexible. You had the option of when to schedule you springboard calls and in retail, you need a bit of flexibility. There were plenty of times that I couldn't hop on the training call and customer service was a gem about it. She also put up with some stupid humor of mine.
Customer service was grade A. I was so stressed about the idea of this massive undertaking, especially when our POS system was the only thing the store and long-time managers have ever known. Our launch date was scary soon, but the Data Migration Team had us up and running (for the final migration) by 2 AM, the morning of our launch. I was incredibly impressed by their speed and productivity getting us where we need to go.
The actual Springboard Point-of-Sale runs like butter. Everything is right there and a breeze to use; it's nothing compared to our very old and outdated previous POS.
Cons
Getting a reasonable launch date had me worried, but the Springboard team, especially, made our small Tallahassee store their top priority.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Fantastic
Pros
Great inventory tracking and reports, nice smooth checkout process, convenient daily dashboard, constant improvements
Cons
Small but major glitches exist when using with an iPad that are continuously ignored as has been my last 4 requests for help with them. Very few of the customer support technicians know what they are doing
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Big help for small business
We upgraded to springboard in 2016 and it has greatly increased our efficiency and accuracy. We love that it ties to our management software, online store, and our existing email programs!
Pros
Very user friendly and fairly intuitive.
Cons
When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Good Tool!
This is a very nice tool that works as a POS as well as inventory and order capturing. It's pricey though.
Pros
POS is easy to use.
Cons
VERY pricey!!!!!!!!!!!!!! Plus the additional spend for adding another terminal just to use at off-site events is cost prohibitive when there are other options out there for less money or for free.
- Industry: Apparel & Fashion
-
Review Source
Big Fan of Springboard Retail
Pros
This easy to use system helps our seasonal business and team focus on driving sales. It's VERY easy to use - all of our employees are taught how to ring a customer up on day one. As Director of Stores, I'm constantly looking at sales from my smartphone and diving into the VERY STRONG custom reporting tool when at a computer.
Cons
Hmm.. I struggle with the bluetooth scanners connecting to our store iPads - however this is not a Springboard Retail issue. This is a problem with the hardware & hardware technology.
- Industry: Luxury Goods & Jewelry
-
Review Source
Go Springboard or Go Home!
Pros
I love the product. It was so easy to get up and running --the SB team was really helpful. The best part about Springboard is the powerful reporting tool. I have access to mission critical data that allows me to make better business decisions. I have visibility into all aspects of my business from anywhere. It truly is a bottom lime booster!
Cons
Everything the product does, it does very well. I'm a wholesaler using a retail platform so I have some work arounds but it's worth it.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Website Designer
Two-way integration with E-commerce platform is really what sold us on Springboard.
Pros
I love that the system is so user-friendly! The reporting on this pos really helps the buyers anticipate what to buy for the next season. The best thing about this POS is the two-way integration with e-commerce platforms that easily pushes out the uploaded inventory from the POS directly to your E-commerce platform.
Cons
For us, the advanced migration process took a long time. Better communication and management needed on the migration team as well as the training team.
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Springboard Retail
Pros
I really love Springboard. It helps a lot with keeping track of everything, and the lay-out is modern and good looking.
Cons
Because of the simplistic lay-out, features are sometimes hard to find, but with a bit of google this can be solved
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
NOT user friendly, seems like they could use a few more years to test this product to make it...
Mislead and disappointed.
Pros
there is nothing i like about your system
Cons
receiving products, ringing products, customer credits, pretty much every aspect of this system is poor.
- Industry: Apparel & Fashion
-
Review Source
Love the Support!
I am always very happy with the support and extra effort the support staff provides at Springboard Retail. I appreciate the time spent on explaining processes and the empathy that show being in retail.
- Industry: Apparel & Fashion
-
Review Source
Fantastic retail software for our 5-store retail chain
Pros
There are so many things we have liked about using Springboard. It is extremely user-friendly and very easy to train new staff on. The reporting features have helped us tremendously with customer service and satisfaction. Springboard support has been extremely responsive and helpful. They are timely with their responses and we've had very few issues.
Cons
We are working towards a way to integrate our gift card system, and we would really like an easy way to transfer inventory built in.
-
Review Source
Excellent Product and Customer Service
Springboard Retail is easy to use and the flexibility is refreshing. The fact that I can quickly report on almost anything I want to about sales, products and customers ensures that I am able to do my job more efficiently and make the best decisions for our stores. I did not realize how necessary it is to see exactly what is happening across all our stores in real time until using Springboard Retail. Now, I would never use a system without that capability.
Response from Heartland
Thanks Rebecca, we're glad you utilize our reporting to understand buying patters and to be more efficient!
- Industry: Apparel & Fashion
-
Review Source
I use this daily for checking out customers at vestique.
Pros
Training is easy, and overall, it is very user-friendly compared to other products we have used.
Cons
I wish we could search directly from the Find tab instead of having to click on the Find button and then on Search. It would be easier if you could start searching automatically by typing what you are looking for into the search bar. When doubling up new customers, I wish it would ask if you want to add a duplicate or not.
- Industry: Apparel & Fashion
-
Review Source
Excellent experience with Springboard Retail
Pros
I like the simplicity of the product. I also love that it is a multi-store product, so all six of our stores can be logged in and checking out customers at once.
Cons
I really don't have any complaints. The product is so easy to use, and I love the reporting that it offers. I wish that it synced with our website, a Magento-based site, but that is my only complaint!
- Industry: Apparel & Fashion
-
Review Source
Excellent Point of Sale Platform
Pros
They nailed the user-friendly experience with this tool. It vastly improved our workflow and our customer's experience. Training new sales associates has been quicker and easier over our previous tool.
Cons
The options for gift cards is limiting, which becomes even more difficult when you have both online and brick-and-mortar storefronts.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Heartland Retail Is an Incredible POS Management Solution
My overall experience with Heartland Retail is so brilliant.
Pros
I like the incredible features of Heartland Retail.
Heartland Retail is powerful and easy to use.
Cons
I do not dislike Heartland Retail's features at all.
Heartland Retail is so amazing.
Response from Heartland
Hi Ichichi, thank you for taking the time to leave us this positive review! It’s great to hear Heartland Retail has been easy to use for your business and we’re very excited for our continued partnership.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
POS system that work with any business
Pros
POS and payment management is the best quality tools from Heartland Retail. It is very easy to use, need no training and has all what a retailer needs for retail business. Printing for report is easy and it connect directly to the printer.
Cons
The pricing plan is confusing. It would be great if the price is more transparent.
Response from Heartland
Hi Jawad, thank you for taking the time to leave us a review! We're glad Heartland Retail has been easy to use for your business, especially being able to connect to your printer. We appreciate your extra feedback and we look forward to our continued partnership.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Reliable POS and payment management
Pros
It has solved issues that we had with payment and donation by credit card or debit card. Cheapest payment fees charged by the payment processor and solved every issues that we had with payment and retail processing issues.
Cons
It has all the solution for payment and retail issues. No dislike from me.
Response from Heartland
Hi Christine, thanks for leaving us a positive review! We're glad to hear Heartland has helped with your payment management needs. We look forward to our continued partnership!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Control inventory and CRM management
Pros
Easy dashboard interface and design to operate inventory control and CRM management. Solid support from the customer support for features that isn't worked well with our system and solved it quickly.
Cons
We encounter issues in connecting the platform with our in-house printer.
Response from Heartland
Hi Badariah, thank you for taking the time to leave us a review! We're glad to hear that Heartland Retail has been easy to use and our support team has been able to help you along the way. We appreciate your feedback and look forward to our continued partnership!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Truly a POS
Pros
Easy to contact customer service, but every person has a different answer to your question! You can't get a straight answer from anyone.
Cons
The constant run around. The software is slow as molasses, and has more glitches than you can imagine. NOT user friendly.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT
Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.
Pros
When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.
Cons
The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Springboard Retail works for Wholesale Companies, too
We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.
Pros
Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program.
It's mobile and in the cloud so we have access anywhere and anytime.
Support always responds in a timely manner.
Cons
Quickbooks integration not the best, but works with a little effort.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
DLM Supply
I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.
Pros
Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive.
User friendly interface on the POS. Very easy to teach to new users.
Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting.
Ipad app works well
Cons
There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine.
I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration.
Definitely pricier than the competition, but you get bang for the buck.
Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others.
Wish there was an iPhone app, a little hard to view on the iPhone browser.
- Industry: Luxury Goods & Jewelry
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Great product, even better company
I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.
Pros
Ease of use - intuitive nature
Support team - always feel as if we are partners working together
Dynamic Reporting
Easy to customize certain fields to fit business needs
Real-time reporting and sales sales metrics
Mobility - using ipads within the stores, viewing results via smartphone
Integration - happy with the timeline, support, and ease
Training - very easy to train on this software, love the training mode
Knowledge base - this is such a big plus. The articles are current and easy to find quickly
Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.
Cons
Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar.
Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties:
Time clock feature
Loyalty/VIP Customer feature
Integrated payment - we use Clover and integrate
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Great POS System Software
Pros
The product is very easy to use. It makes ringing up purchases in our stores so easy! It accurately collects UPCs and the prices.
Cons
My biggest problem is on an occasion the chip reader won't recognize a customer's card and we have to call customer service, which can be a slow process.
-
Review Source
The people make this great
Folks,
I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service. I was at my wits end after dealing with Amazon. Then one day while I was miserating about my situation on my daily search for a pos system that could deal with apparel in a decent way, I found Runit Realtime. I kind of liked it, even though it cost a fortune for .............. I told the sales manager that I wanted to go with it. He never called me back, or emailed. Oh well. I finally learned, if the customer service sucks, don't bother with the company. Then I found Springboard. The sales folks at Springboard answered all of my questions, and phone calls, and emails. It seemed to be too good to be true, but I was desperate. They hooked me up!!! I am pretty well versed with IT and I set it up with a couple of quick uploads. As time went along I came to know the support staff. Derek, the support bossman, has his act together. It is a small team and they all know who I am. I have made some suggestions to them, and they roll out the coding in a few weeks. These guys are on the ball. Right now, I am awaiting the roll out of pictures on my reporting. This is breakthrough technology for a small company, or any company to deliver this kind of reporting. It is amazing!!! My numbers are up last month 206% of previous year due to my ability to better manage my buys and reporting. I have asked them to look into doing multichannel. They seemed interested. As for now, they have an API with Shopify. I set up my site by myself. It looks great and is easy as pie. I think they have a free month. Anyways, I am not on their sales team, but I feel like I should be. Springboard is what it is named. It has springboarded me towards easier living and more money. I don't often write review, but for this program I do believe it will benefit those who read reviews and will definitely those who sign up. Good luck with your POS, ( we all know what POS stand for, usually Piece of Sh*t). With Derek and his team it is more like Program of Support!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Experience from Both Sides of the Sale Counter
It was easy to learn and I haven’t had too many issues so far.
Pros
I like how clean the interface is and how easy it is to use overall. As an employee using it, I have heard it isn’t bad in the lineup of possible POS systems to use.
Cons
Though I like the clean interface, the design is really outdated and could do better with integration of images for items. I don’t think the search engine for finding an item is great, but that could also be the manager at my job entering odd names for things? It’s like it won’t search unless you spell things exactly correctly including dashes, spaces, etc.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Springboard retail is a Game Changer
I can look at my business from the app
On my phone anywhere anytime. I love this..it has given me some
Flexibility in my business and alllowed
Me to work
In a little
More
Family time
Pros
I have control of the IT end of my business . I do not have to “call a guy” every time something goes wrong or it’s time
For an upgrade. In 4 years my system has gone down maybe 4 Times and then never for more than 20 minutes and every time it has been the internet provider that was the problem but Springboard always steps up and gets it fixed. They never point the finger they just take care of it. Also there are no costly upgrades that require new computers and “that computer guy” to execute it.
Cons
When you need help they will often times refer you to their knowledge base...usually I have already gone this route and need an actual
Answer not another article to read.

- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Great Software. Beware of the [SENSITIVE CONTENT HIDDEN]
Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team.
Pros
Functional POS software that does what it needs to do with good reporting features
Cons
[SENSITIVE CONTENT HIDDEN] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible.
- Industry: Apparel & Fashion
-
Review Source
Incredible System
Pros
We moved over from RICS because it was an older slower moving system. Springboard's reporting function is dynamic - it works as fast as my brain works. In the past, I would run a report on performance and invariably another question would come up while I was reviewing that report - In RICS I would have to go back and rerun another report (5 mins) - with Springboard I can slice the data any way I want in a matter of seconds. I also have been consistently impressed by the support team - any time I have a question, the team is available to answer my questions - and always with a friendly and helpful attitude. ALWAYS. I know their names, they know who I am, it just feels really comforting to know I have a support team who seems to care about my business as much as I do. If they don't have the answer I am looking for, they are always quick to provide a suggestion for a workaround AND add my need to a list of projects they have going forward. I have seen almost every single one of my suggestions turn into a feature on Springboard. I also really like that I can open up another register (Station) as my business dictates - I am not locked into paying for features that I only use seasonally.
Cons
There are not many bad things I can say about Springboard. Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!) that is not available now - and for the most part I have seen them implemented. There are several features concerning Open to Buy that I would like to see going forward. Also, Springboard only integrates with one Credit Card Processor, and although they were able to give me a very low rate, it's not great to be locked into one option. Also there have been a few outages in service (very few but still a scary situation)
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Over Promise & Under Deliver
On the recommendation of another store in the area that uses Springboard I decided to try them out. I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time." All in all it took them over 7 days to import, and I'm still missing information or have information in the wrong places. Once we were ready to go with product in place, the new machinery they made me purchase stopped communicating with their Point of Sale & after several hours on the phone & several hundred dollars of walk out business they were able to fix most of it, only to have it happen several more times in the next 3 weeks. I'm still waiting on a call back from tech support so they can look at some issues that happened a week ago. All in all, this is extremely disappointing software. Had I to do it over again, I would certainly not have switched to Springboard.
Pros
It's easy for my seasonal employees to use, but not remarkably more or less than any other POS.
Cons
I was sold, "So much more than point of sale. Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter." So far it has entirely failed to live up to that billing. Rather cumbersome to put transactions on hold & recall, no time clock feature, a 4 to 5 step purchase order to purchase receipt function that is again, a bit cumbersome.
- Industry: Apparel & Fashion
-
Review Source
Springboard Retail is modern POS software at it's very best.
Pros
The Springboard Retail team hails from a multi-store retail background so they know first-hand what POS software needs to do, how it should work and that it must to be simple and intuitive to use. That is exactly what they have created; no fluff, incredibly flexible and reliable software that is as close as one can get to a custom written solution, offered at a reasonable price. Unlike many other platforms that try to serve restaurants, grocery stores, and everything in between, Springboard simply focuses on doing one thing incredibly well - retail. The software provides quick access to key customer information that enables sales staff to offer exceptional and personalized customer service, and offers the most extensive reporting system I've seen in the various products I've used or researched.
Cons
I'm hard pressed to find fault with Springboard Retail as it quite capably addresses all of our retail apparel multi-store needs. That said, there are aspects that can and undoubtedly will be improved upon to make it applicable to a wider range of specialty businesses. For example, I don't think it specifically handles service/repair requests, but with a little creativity and assistance from their knowledgeable support team it likely can. Great software must walk a fine line between maintaining simplicity and offering a plethora of features which inevitably clutter screens and steepen the learning curve. Springboard is designed to be simple, and as long as they hold true to this commitment, they will undoubtedly become an industry leader. Thus far, this is one of those rare instances where I feel fortunate to be a somewhat early adopter.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Amazing Customer Service and Support
The support team is available around the clock, any time I call in my request is greeted by a real person who immediately is able to help. They are very responsive and proactive about any bugs or issues in the software (which do happen from time to time) - they are always adding new features and updates. Overall, the software just makes SENSE to a lay person - it's clear that the person who designed it is in retail! There are always improvements to be made, and the support team is always happy to listen to my concerns. Overall, great people to work with.
Pros
User friendly, Great reporting
Cons
Exports to PDF are not the most clear, bugs in software happen occasionally
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Advanced Reporting and Ecommerce Integration
Springboard has aided our business in a number of ways. The fact that its a cloud based software has greatly improved our productivity, as team members can enter PO's and perform other tasks away from our physical store location. The Reporting options Springboard offers has greatly improved visibility into our business operations. For instance, we've been able to identify under performing vendors and cut them out of our purchasing plans. Finally, Springboard's integration with Shopify has allowed us to launch and grow an ecommerce business and sync our online and physical store inventories.
Pros
Reporting and cloud based connectivity
Cons
Customer service agents sometimes struggle to understand problems of a more technical nature
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
9,000 SKU's and 30 days to make the change - DONE!
We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.
Pros
VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.
Cons
I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great Software for Retail Stores
This is a great software for a retail store. It is wonderful if you have multiple locations. Love being able to check the status of the stores from anywhere.
Pros
Easy to use, love the reporting, love that it is cloud based.
Cons
Sometimes struggle to create reports but that is probably more operator error. Most other items that I did not like have been fixed over time.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Great platform
Pros
No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales
Cons
Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip.
- Industry: Arts & Crafts
-
Review Source
Simple to use, surprisingly sophisticated, and scalable
Pros
I like their entire team. Support is outstanding. They listen and respond. The product is incredibly flexible, allowing for custom fields on a slew of records (items, customers, purchase orders, etc). Reports are outstanding. They are fast and highly configurable. The system has a background in apparel, but it can easily be adapted to other industries. We are in crafts and had no trouble with it.
Cons
We have also had a few (very few) issues with credit card processing, but those issues have been due to problems with the processor, not Springboard itself. This is a problem that is not unique to Springboard. Always have some kind of a back-up system in place for internet and credit card processing! Also, just know going into it that Springboard is not a hardware or network provider. They have a recommended hardware stack, and if you stick to it, they can generally assist in troubleshooting if necessary. I strongly recommend having a local resource for networking and hardware configuration. That's not to say Springboard doesn't know what they are doing, but some issues need to have boots on the ground.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall very satisfied.
Switched over from quickbooks point of sale about a year ago. (DO NOT BUY QB POS) The transfer of data went smoothly. The customer support was amazing. They have every feature I need for a small business with moderate to high volume. They system is very easy to use. They are continuously evolving and don't try to charge you extra for updates like some systems do. Because it is web based you can access it anywhere and enter inventory when you are not in the store with out having the POS set up on another computer. Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis. Their customer service is the best I have encountered ever. They are usually available with little to no wait time. The staff is knowledgable and addresses any issues that arise in a timely manner. That being said, there have been a few glitches but as I stated they do fix them quickly.
Pros
Customer service. Web based, allows access anywhere.
Cons
Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Dont waste your time
It has been painful. Find another vendor
Pros
payroll integration is not easy with this company
Cons
no support from customer service. employees are always leaving and nothing gets fixed