--- description: Review of Gainsight CS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gainsight CS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Advocacy Software](/directory/4271/customer-advocacy/software) > [Gainsight CS](/software/323920/gainsight-cs) # Gainsight CS Canonical: https://www.softwareadvice.ie/software/323920/gainsight-cs Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/323920/gainsight-cs?page=2) > Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives you complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success. > > Verdict: Rated **4.4/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 48 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Pricing Details**: Contact Gainsight for pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Japanese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Account Alerts - Account Management - Activity Dashboard - Advocate Management - Campaign Management - Collaboration Tools - Communication Management - Configurable Workflow - Customer Database - Customer Engagement - Customer Experience Management - Customer Management - Customer Segmentation - Customisable Branding - Customisable Templates - Engagement Tracking - Feedback Management - Health Score - Onboarding ## Integrations (16 total) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Advocacy Software](https://www.softwareadvice.ie/directory/4271/customer-advocacy/software) ## Related Categories - [Customer Advocacy Software](https://www.softwareadvice.ie/directory/4271/customer-advocacy/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. [Skalin](https://www.softwareadvice.ie/software/322799/skalin) — 4.9/5 (55 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Custify](https://www.softwareadvice.ie/software/148852/custify) — 4.9/5 (122 reviews) 4. [monday CRM](https://www.softwareadvice.ie/software/348745/monday-sales-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Most comprehensive CS tool out there" — 5.0/5 > **Rosa** | *22 September 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: 1. Highly configurable -- we are able to adapt and build just about anything with the Rules Engine 2. Helped us continue to scale with robust email campaign functionality 3. Flexible reporting 4. Fantastic strategic guidance > > **Cons**: Can be hard to use -- definitely recommend having a designated Gainsight Admin to run the system. The advanced features like Rules Engine are pretty complex. > > Overall great -- even when we run into issues, they are quick to help and support ----- ### "Amazing tool for Customer Success team" — 5.0/5 > **Rodrigo** | *13 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need. > > **Cons**: I think there is a lot to be explore so have found something that I dont like yet. > > very positive experience so far with Gainsight and I look forward to using and learn more about how to use it in full power in my day to day with customer success tasks. ----- ### "Easy to use Customer Success Management & Analytics Tool" — 3.0/5 > **Pranav** | *12 January 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Gainsight provides solutions for most customer success workflows like account health, advocacy, customer satisfaction surveys, NPS, and account plans. The UI is user-friendly and self-serving > > **Cons**: The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool > > We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag. The ability to demonstrate customer health, automate surveys, creation account plans are some of the impactful features, however, the challenges with reporting, and real-time bidirectional sync with Salesforce make a life for admins challenging. ----- ### "Fantastic Customer Success tool" — 5.0/5 > **Sony** | *6 October 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Gainsight has a great user interface. It is easy to navigate and is very intuitive. Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs. > > **Cons**: Sometimes it is a little buggy when it comes to actual data pulling from a CRM to GS. Otherwise, overall, it is an excellent platform for the CSM's. > > It is an excellent platform and as a CSM I live in it everyday. ----- ### "Gainsight for Account Management" — 5.0/5 > **Rebecca** | *26 May 2022* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Gainsight is a great tool for housing all customer accounts and managing their data, tracking activities, and creating tasks and account plans. > > **Cons**: The biggest downside of Gainsight is the reporting ability and lack of ease in creating a report. It is not user friendly to create a custom dashboard or get a customized report. > > Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/323920/gainsight-cs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/323920/gainsight-cs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data