---
description: Review of USAN Contact Suite for Amazon Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: USAN Contact Suite for Amazon Connect | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [USAN Contact Suite for Amazon Connect](/software/323979/usan-contact-suite-for-amazon-connect)

# USAN Contact Suite for Amazon Connect

Canonical: https://www.softwareadvice.ie/software/323979/usan-contact-suite-for-amazon-connect

> USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere including CRM systems, mobile devices, or web chat.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 78 more

## Features

- API
- Activity Tracking
- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID

## Integrations (4 total)

- AWS CloudFormation
- Amazon Connect
- Calabrio ONE
- DNCScrub

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)

## Alternatives

1. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
2. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
5. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Staying Connected" — 5.0/5

> **Donabel** | *14 December 2022* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.
> 
> **Cons**: I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.
> 
> My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.

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### "Easy Integration and Great Professional Services" — 5.0/5

> **Terry** | *18 November 2021* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process.  They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
> 
> **Cons**: The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
> 
> Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips.  It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.

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### "Me ha gustado" — 5.0/5

> **Nerea** | *25 May 2023* | Education Management | Recommendation rating: 6.0/10
> 
> **Pros**: Me ha gustado su accesibilidad y facilidad de uso.
> 
> **Cons**: Quizá podría mejorar en diversidad de funciones.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/323979/usan-contact-suite-for-amazon-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/nlp/usan-contact-suite-for-amazon-connect-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/323979/usan-contact-suite-for-amazon-connect> |
| en-GB | <https://www.softwareadvice.co.uk/software/323979/usan-contact-suite-for-amazon-connect> |
| en-IE | <https://www.softwareadvice.ie/software/323979/usan-contact-suite-for-amazon-connect> |
| en-NZ | <https://www.softwareadvice.co.nz/software/323979/usan-contact-suite-for-amazon-connect> |

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