About ZENOTI

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations. Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch. Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments. Zenoti delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 12,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction. Monthly subscription pricing is available.
ZENOTI Software - Zenoti reports
ZENOTI Software - Zenoti email marketing
ZENOTI Software - Zenoti revenue
ZENOTI Software - Zenoti calendar and scheduling
ZENOTI Software - Zenoti customer mobile site
ZENOTI Software - Zenoti customer mobile app
ZENOTI Software - Zenoti reports - thumbnail
ZENOTI Software - Zenoti email marketing - thumbnail
ZENOTI Software - Zenoti revenue - thumbnail
ZENOTI Software - Zenoti calendar and scheduling - thumbnail
ZENOTI Software - Zenoti customer mobile site - thumbnail
ZENOTI Software - Zenoti customer mobile app - thumbnail

ZENOTI pricing

ZENOTI does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
For accurate pricing, contact Zenoti directly.
Free Version:
No
Free trial:
N/A

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ZENOTI Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
5 reviews of 912 View all reviews
Manoj S.
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 22/7/2019

Wellness software that does really well!

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Pros

- Real Time
- Easy access & navigation
- Setup and implementation is quick
- Support and troubleshooting is quick
- Mailer on regular updates, testimonials and industry best practices

Cons

Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

Alternatives Considered

Zoho Desk

Reasons for Choosing ZENOTI

We were looking at a web-based, realtime software with better data-security

Reasons for Switching to ZENOTI

Based on the product demo and they matched our requirements - technical and business.
Caren H.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2021

Switching from Mindbody to Zenoti

The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience.

We're looking forward to utilizing Zenoti to its fullest.

Pros

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

Cons

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see.

It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Response from Zenoti Software

Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.

Thanks for being an advocate for Zenoti!

Replied 28/10/2021
Mahesh K.
  • Industry: Individual & Family Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

3
Reviewed on 31/3/2022

Could work for most, be aware of the issues you'll run into

We thought is was a newer software and cloud based, but it has been a sideways movement for us and the premium we are paying compared our old one is not worth it. Cloud based is good, but keep in mind, not only does their stuff need to work, they can only work as well as the browsers on your PC/Mac. And the customer support are unable to understand the issue and keep sending links for usage tutorials.

Pros

Cloud based, and security that comes with it

Cons

There are a few issues, but it's getting harder to wrap our heads around these:
1. Unable to add a product to a service without interrupting the POS - is an issue in larger salons where people are checking out while another ticket is being edited.
2. Waitlist does not work, even though one chooses a specific stylist, a range of dates and time, software triggers notifications when none of the specified criteria are met.
3. Manual invoices for deposits are not available (be aware of this seemingly trivial issue that could force one to sign up with another credit card merchant)
4 Rebooking a guest that sees different service providers during one visit is NOT possible.
5. Addon services cannot have a time duration if the main service has a duration on it (and what service doesn't?)
6. None of the employees can see weekly reports on their mobile devices - their options are daily or from the beginning of a payroll cycle. If one had to see weekly report, they have to add service totals, product and tip totals from each day manually. For the weekly feature, be prepared to buy a reporting module that has it's own additional monthly subscription fee.
7. Marketing modules bundled with most other software is available for additional monthly subscription
8 Customer support - We had critical issue on one occasion when clients could not book online. After a half hour, a junior tech. from Philippines comes on and had go find a senior engineer who were not available for hours and hours.

Response from Zenoti Software

Thank you for sharing this feedback Mahesh. We are committed to providing our customers the best support possible, and we are very sorry that your experience did not match your expectations. The issue has been communicated to the respective teams, they will look into it immediately and reach out to you regarding this matter. Please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we will improve on our support and services moving forward.

Replied 14/4/2022
Viktoriya K.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/3/2022

Excellent multi location software

I overall loved the onboarding teams process when making sure that everything is working smoothly. [SENSITIVE CONTENT] is a fantastic Zenoti team support. She’s an expert in helping you understand all the aspects of the software.

Pros

I enjoy the ability to manage multiple locations effortlessly and provides for a seamless customer booking process.

Cons

While I can work around it for now I do think that the customization features in email/text notifications could be a bit more customized.

Alternatives Considered

Vagaro

Reasons for Choosing ZENOTI

Lack of support for multi location

Reasons for Switching to ZENOTI

Multi location is Zenoti’s strong point which made us chose Zenoti versus other platforms that were more drag and drop templated solution. Zenoti felt more unique to us and was customized for us.

Response from Zenoti Software

Hi Viktoriya! Thank you so much for your review. We are so happy to hear that Zenoti has helped you efficiently manage multiple locations, and has provided a seamless customer booking process. It's always our goal to provide you with the tools and resources to help you and your business continue to thrive. We look forward to our continued partnership!

Replied 29/3/2022
Chandra D.
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/8/2021

Goodby Square, Hello Zenoti!

The sales, transition, development and support team are PHENOMENAL! At no point in our interactions did I feel dismissed, unheard or misunderstood. I felt confident with them the minute I spoke with their sales team and I have that same confidence post launch. Any issues we had were addressed and resolved the same day!

Pros

Overall the software has many features and capabilities that can be easily customized to fit your business. This software is like the "Amazon" of booking software for salons and spas and a must have if you operate multiple locations. At present I can't and don't use all of the features but I love that I have the opportunity to grow into the use of the software and still expand my business in future. I loved the onboarding process the most as it had in depth training videos and how to articles on virtually every feature offered; and what I couldn't find or didn't understand the 24/7 support team addressed personally.

Cons

So far, I don't have any dislikes about the program. There's a very steep learning curve when it comes to using this software but with daily use, I'll become an old hand at it in due time. The amount of settings this system has is incredible!

Response from Zenoti Software

Thanks for reviewing us on Capterra Chandra! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.

Thanks for being an advocate for Zenoti!

Replied 28/10/2021

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