All Harbortouch POS Reviews Apply filters
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All Harbortouch POS Reviews Apply filters
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
What a terrible POS software.
The customer service reps were always very friendly and helpful but sometimes it took up to 45 minutes for a problem to get resolved and they would have to be called almost daily.
Pros
Pros? Oof. I have to say I don’t have many good things to say about HarborTouch. Probably the only thing it has going for it is the ease of use. That’s it.
Cons
Garbage software. It constantly freezes up or needs to be restarted or “updated”. Our tablet would never stay connected to the brain of the system which means we would have to call everyday for them to fix it. I would NOT recommend any company get this POS software. Buyer beware!
Response from Shift4
Rose,
We are sorry to hear that you have not enjoyed your Harbortouch POS system and sincerely apologize for any frustration you have experienced. We work hard to develop a top-of-the-line product that delivers value to our customers to help make running their business easier. If possible, our upper management would like to speak with you to understand how we can make your experience with Harbortouch better and resolve the mentioned issues. At your convenience, please email [email protected] with your Merchant ID Number and best contact number. Someone will then be in contact with you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst company ever
The worst company I’ve dealt with in over 30 years in the restaurant business. Horrible people.
Pros
Nothing. The people that work for them are horrible.
Cons
Not a software problem. That lies with their horrible employees
Response from Shift4
Donald,
We are sorry to hear that you have been dissatisfied with your experience with Harbortouch and would like to sincerely apologize for your frustrations and inconveniences. We would like the opportunity to speak with you to better understand your concerns and work with you to resolve them. We were able to locate your account in our database and someone from upper management will be in contact with you shortly.
- Used Daily for 2+ years
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Review Source
As others have said, Rip Off Artists
Pros
It's fine. I really have no problem with the actual software,.
Cons
Somehow they lost our paperwork (seriously, in this day and age, actual PAPER work) to cancel three times, so they just went ahead and kept charging us for three years, though we were no longer receiving services. When I asked what we were paying for, I was told that it was a fee to "keep the account" open. A number of fake reviews this company takes and the frankly antagonistic way they deal with customers is gross.
it's more in how the rest of the company handles itself. They're the mean kid who says "well the rules say" and use them to treat people terribly. If enough people complain that something isn't clear, why not change it? Instead, Harbortouch uses the confusion (that they create) to get more money. Especially sad since they mostly work with small businesses - these are people, Harbortouch, not just dollar signs.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Worst POS contract on the market
RUN away as fast as you can! So many good POS systems out there, this is NOT one of them.
Pros
We had it for 4 years, it was down more than it functioned.
Cons
They trick you with the contract, giving you a 3 year renewal for the processing fees (which you must use Harbortouch for) and a 4 year renewal on the POS operating system. If you do the math, you cannot ever get out of your contract.
Response from Shift4
Andrea, we sincerely apologize for the inconveniences you have experienced with Harbortouch. We ensure to always put our merchants first and strive to ensure they have the best merchant experience possible. We were able to locate your account in our database and someone from our management staff will review your account and be in contact with you ASAP to see how we can correct this for you.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
I'm disappointed
Be careful, this company is a scam, they give you promises that the help is efficient and fast, but you can be 30 minutes waiting for the support and you may not receive the call back from them, they tell you that it is a 30-day trial without risk and without payment, but it is not true, they charge you 27:59 for processing within the 30-day trial period and if you are not satisfied with the system or customer support and want to return it, they charge you a fee of 250 dollars for sending it back, if it is without risk, why do I have to pay for that? , They really did not comply with what they said at the beginning, when you sign the contract you are screwed, this happened to me
Pros
No like at all, It is complicate and technical support is bad
Cons
It is complicate and technical support is bad
Response from Shift4
Francisco,
We sincerely apologize for the frustrations you've experienced. We strive to provide the best quality service and full transparency to our customers, so we are disheartened to hear that we might have missed the mark here. We would like the opportunity to review your account and see how we can come to a resolution. At your earliest convenience, please send an email to [email protected] with your Merchant ID number and contact information so we can learn more about your situation.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Harbortouch, Do not Bother.
Overall experience was not Good. Would present hidden fees all through out 3 years of contract.
Pros
It was easy to use for the most part. Good software.
Cons
The software is too pricey for a small business.
Response from Shift4
Bill,
We would first like to apologize that are unhappy with your Harbortouch service. We strive to be as transparent as possible with our customers in regards to their account, and clearly failed to do so here. We would like an opportunity to work though this with you and resolve your concerns. Someone form upper management will be on contact with you shortly to discuss. In the interim, please feel free to email [email protected] and we will be glad to help.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Super high hidden fees & bad business
I reviewed my fees and contacted them to cancel my service. After a long time trying to tell me that my tear rate was set to high by them and that I'm a valued merchant. The rep got upset that she couldn't convince me to keep the service. SHE SAID "WELL, I'LL SEND YOU A CANCELLATION FORM BUT YOU HAVE TO PAY US $1260 TO CANCEL YOUR CONTRACT!' What a horrible way to do business. High Fees and bad Business.
Pros
I wish I had a pro other then I have 21 months left on my contract to get rid of them.
Cons
They show you up front how much your fee of 2.5, 2.8% is when in fact they are charging more then a 14 - 18% overall. Not to mention their yearly fee!
Response from Shift4
Yorgen, we sincerely apologize for your negative experience with Harbortouch. We pride ourselves in customer satisfaction and would like the opportunity to resolve your complaints. We were able to locate your account in our database, and someone from Harbortouch will be reaching out to you ASAP.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
A Total Nightmare! Overcharges and Bogus Fees
Our experience with Harbortouch has been horrible.They have charged us fees above what was agreed to, and charged bogus PCI fees, which no reputable bank charges.
To get refunds from them is like pulling teeth. Our merchant ID is 18515325. Example: Looking at the December 2016 statement, I had total transactions in the amount of $802.34. Of this amount, $595.54 were debit transactions.
Of the total of $802.34, I was charged 9% of my total. These alleged charges of "authorization" and "other" are included in the processing fees, not in addition to. Both their regional manager and their sales rep promised that any rates from other banks would be matched by Harbortouch.
Complete BS! Also, their CEO basically told me I was stuck in a contract and no refunds for overcharges would be made. By the way, this so called "free" POS system costs us highly, in addition to their outrageous fees.
Also, there contract protects them from filing suit in your local courts, and that you wave class action status.Would a reputable company need this?
Pros
Ease of use
Cons
The fees involved. Too expensive!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Absolutely The Worst POS & "Customer Service" Avoid At All Costs
Pros
If you are into S&M and like torture, this is the system for you otherwise run away.
Cons
The customer service is lie after lie run around after run around.
The system constantly breaks, it doesn't have the most basic features that every POS company has been providing for nearly 2 decades.
I own 7 restaurants and this by far was a huge mistake, it costs more money in time and labor then what its worth.
Response from Shift4
Mark,
We would first like to offer our sincerest apologies for the troubles you have been experiencing. Our goal is to provide our valued customers with the highest quality products and support possible, and we are disheartened to hear that you have had a negative experience thus far. Nevertheless, we would like the opportunity to have our upper management team review your account and resolve any outstanding issues. We were able to locate your account in our database and someone will be in contact with you ASAP.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Stay away-run away
They have “Fixed” my system over and over. It keeps loosing buttons off of the menu. They cannot find a fix. Needless to say I have lost faith in the system and I do not know if my reports are correct of not.
Pros
Zero-zip , don’t trust the FREE, you get what you pay for.
Cons
Everything, cannot trust the system, remember you get what you pay for.
Response from Shift4
Mark, we would first like to apologize for the frustrating experience you have had with Harbortouch thus far. We would like an opportunity to make this right for you. We were able to locate your account and someone from our technical support management team will review your account and reach out to you to resolve these issues.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Over charged
No
Pros
Nothing ... Horrible customer service
Over charged
Cons
Over charged for 2.5 years and will not refund. Have to get an attorney
Response from Shift4
Hello Robert, we sincerely apologize for the negative experience you received with Harbotouch. We would like an opportunity to review your account and make this right. We were able to locate your account and someone from management will be in contact with you ASAP.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Like a car that always breaks down!!! DON'T FALL FOR IT RUN.
I THOUGHT I WAS GETTING A GOOD DEAL BUT I WAS VERY WRONG. DONT TRUST THE SALES GUYS THEY DONT KNOW ANYTHING ABOUT THE SYSTEM. THEY ARE JUST VERY GOOD AT SELLING!
Pros
That my staff knows how to use it.
NOTHING ELSE IS GOOD ABOUT THIS SYSTEM.
Cons
High cc processing fees
ALWAYS BREAKS DOWN!
Online accessing for reporting is practically nonfunctioning (takes like 30 min to pull any report) super slow, for that, I rather just go to the store and print it from there.
Hassle to get any equipment replaced that breaks.
Too many other to mention
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Beware of Harbortouch
The first month was great and everything happened just as the salesperson said it would. The second month was hell. They arbitrarily changed my billing from monthly to daily without telling me, deducting various amounts from our checking account without invoicing. This caused more than $600 in overdraft fees. Even after I fixed all this with the bank and stipulated to Harbourtouch what I would accept and not accept in writing, they did it again! This time it caused $210 in overdraft fees. Finally, their retention department changed my account to monthly and I have one more shot at fixing this to get more than $200 in money being held in limbo. I can't settle my register until I have money in the bank and know they aren't deducting until everything is through.
Pros
The fact that they provided a cash register too and all of it was already programmed.
Cons
They hold my money from deposits without notification. They put a 48 hour hold on my deposits, but take out their pay on that money within 24 hours. This caused significant overdrafts, which Harbortouch wouldn't help with or accept responsibility for.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Very powerful for the money
Overall my experience has been good and I would not hesitate to reccomend them to a friend
Pros
I like that they have.an option that is designed specifically for my industry.
Cons
The price is a little more than some of the tablet systems depending on how many printers, etc. but the functionality is much better.
Response from Shift4
Greg, we are so happy that you are happy! If there is anything we can do to improve your merchant experience, please do not hesitate to reach out to us via our Facebook page (@harbortouch).
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
junk in a box
Pros
non as of yet.i will reply if that changes at some point
Cons
no support at all sale not tech will return calls
Response from Shift4
Carl,
We are sincerely sorry for the troubles you've experienced while trying to get support. We would like to come to a resolution to make your experience better. At your convenience, please email [email protected] with your Merchant ID number as well as your contact information, and we will be in contact as soon as possible.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Buyer beware
This was a nightmare, no support, overbilled, over promised, and has cost me thousands due to their faulty software and lack of support, well after I waited on hold forever they didn't seem to know what they were doing. each time I called it took me almost 2 hours.
Pros
I did not like anything, gave us trouble from the start
Cons
Very unethical, no customer support, Made false promises, overcharged, never got any calls back when we had issues, does not care about their customers
Response from Shift4
Robin,
We would like to sincerely apologize for the frustrations you've experienced with Harbortouch. We strive to provide exceptional customer support, so we are disheartened to hear this wasn't the case in your experience. We would like the opportunity to speak to you further about your concerns to see how we can come to a resolution. At your convenience, please email [email protected] with your contact information and Merchant ID number, and someone will be in touch as soon as possible.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Lies, lies, lies!!!
They promised to match the 1.69% I pay with Payanywhere but after all their fees their actual rate is over 8%!! That is crazy, they lie and charge fees for everything they can make up and charge way more than their contract says that they will. They will tell you that somewhere in their contract it says that they can raise their prices anytime. DO NOT believe them when they say they will match a competitors price. All lies.
We are compiling a list of complaints against Harbortouch to get them to fix or take legal action. If you have had problems, please contact me at [email protected]
Pros
Soon the nightmare will be over.
Cons
Everything from start to finish. Nothing was true.
Fees are 600% higher than competitors.
Takes twice as long for the money to get to your account.
Made-up fees for everything. (read other reviews)
Cant ever talk to someone to help.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Worst choice you can make
Waste of money
Pros
Nothing. There is way better options out there
Cons
They rip you off with added fees. Promised me a rate reduction and never did it when I tried to cancel my account with them. Scam
Response from Shift4
Kellie, we are truly sorry for your experience with Harbortouch thus far. We would like an opportunity to re-evaluate your account and make this right for you. We were able to locate your account in our database and someone will be reaching out to you ASAP to discuss how we can resolve this issue.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
All Around Best POS System and Customer Service
Every time I call the customer service line, they are always so helpful. The POS never fails us and always keeps up with our volume.
Pros
I love how easy and user friendly. Everything is self explanatory but if you have a question their customer service is always so helpful and knowledgeable.
Cons
I wish the receipt paper wasn't so long. going through double the amount with the new card/chip reader.
Response from Shift4
Myline, we are happy to hear of your positive experience with Harbortouch! If there is ever anything we can do to improve your merchant experience, please feel free to reach out to us via [email protected]. We will be more than happy to assist!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HORRIBLE
NONE
Pros
NOTHING. ITS OLD AND GOT SCREWED OVER ON FEES SINCE THE FIRST DAY I SIGNED UP AND COULD NEVER GET OUT OF IT AND STILL CANT UNLESS I PAY.
Cons
BEEN TRYING TO CANCEL SINCE I GOT IT AND WITH CLOVER NOW. THEY JUST TOLD ME, EVEN THOUGH I CALLED TO CANCEL TWICE BEFORE MY TERM WAS UP, THAT SINCE I DID NOT FORMALLY WRITE IN THAT IT AUTO-RENEWED FOR ANOTHER 5 YEARS AND THEY WANT MONEY TO CANCEL.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Unreliable, Limited and overpried
we had a lot of trouble with disappearing transactions
Pros
Ease of use, Friendly interface and easy to customizr
Cons
System crashes, unreliable and transactions disapear
- Industry: Retail
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Worst Customer Service
Pros
We struggled to make contact with anyone at this business for years and finally threw in the towel and is still causing a headache.
Cons
This is the worst customer service ever experienced. If you're able to get someone to answer you get transferred around. We have been trying to cancel this service for over 6 months now and NO ONE will answer or return emails but they sure don't have a problem getting a bill out which is dated 2 weeks back. Very unprofessional and ridiculous business.
Wouldn't recommend to anyone
- Used Daily for 6-12 months
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Review Source
held our money we made on hold after we payed monthly on time worst POS system around!!!
There are no pros to using this system at all beside the fact that sometimes it starts up that is really it
Cons
Worst POS system out there had our money we made in credit on hold and would give us a reason why lost money in credit card sales because of them let alone the days spent on the phone with the company being transferred to different people every couple of minutes and being on hold whenever they didn't have a answer to me if you own a resturant and in need of a POS system stay away from this company it's hard to use very laggy and have terrible customer support. It stinks that used this POS system because I lost a lot of money using it.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great service
We can track our inventory much better now, save money on processing and 24/7 support when we need it.
Pros
Easy to use, efficient and great customer service
Cons
Machine could look a little better.its not a sleek as see others look.
Response from Shift4
Colin, we are very happy that you have had a great experience with your Harbortouch POS system. If there is ever anything we can do to make you merchant experience better, please email [email protected].
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
I have install on my 3 restaurant 2014 and they have cost me alot in totall loss maybe more.
learn to not trust any pos system sales man.
Pros
maybe customer service, system is not very complicated
Cons
not easy on inventory tracking, unprofessional, hard to get out, they come back and pull money out of your bank account with different names.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Not satisfied
Harbor touch kept our first almost 3 weeks credit card sales and have lied to us over and over and over again about it! They owe us $2,300 and have promised us at least 6 times that the check had been cut and was in the mail, then said they would overnight it, then said they would direct deposit it... all lies! All we’ve gotten from them is one lie after another but still not one cent of our $2,300
Pros
Easy to use the system, keeps track of all inventory
Cons
Software is fine, it’s the company itself that is horrible
Response from Shift4
Pamela,
We would like to first apologize for the inconvenience and frustration this has caused you. We were able to locate your account in our database and someone from upper management will be in contact with you shortly to discuss and resolve this issue.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Major Regret
Not a day goes by that something doesn't go wrong with this system. The hardware has failed often. They replace it, but certainly a hassle. The functionality isn't there. They told me I could control it remotely via their website. False. They told me I'd save money on credit card processing. False. This has been nothing but trouble since day one. And here I am under contract
Pros
It's shiny
Cons
It's clear that no one who has worked in a restaurant was involved in developing this software. Compared to other systems I've used, very time-consuming.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Horrible
Pros
Not a thing. Less than zero pros. There are no positives to this software.
Cons
Tech support is a joke. This POS has to be rebooted all of the time and will just crash in the middle of a lunch rush. It hasn't worked in weeks... so very annoying. They tell me every time that they cant help me and it's an issue on my end when literally everything (Phones, Tablets, Computers) in my building work and have zero connection issue. It is always this POC (piece of CRAP).
Response from Shift4
Kristen, we are sorry to hear for your troubling experience you have had with your Harbortouch POS and would like to offer our sincerest apologizes for your inconveniences and frustrations. We would like an opportunity to have someone from our upper management team review your account and resolve these issues for you. We were able to locate your account in our database and someone will be in touch with you ASAP.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Harbortouch
Pros
The BIGGEST pro is that its a free system, with decent analytics and s touch screen that works very well
Cons
Constant updates that take forever, it always disconnects from the internet causing storing tickets to be come unavailable. Clunky timeclock system
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HORRIBLE
Pros
Nothing! Everything is ALWAYS MALFUNCTIONING!
Cons
Everything! Not one thing ever works correctly
- Industry: Retail
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
stay away/ impossible to cancel
impossible to cancel service/ they kept debiting my account
Pros
nothing at all/ other than it generally worked
Cons
they are the worst I have ever seen/ once you sign up they will make it impossible to cancel. Be aware and stay away
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Harbortouch
I am putting the horrible experience behind and trying to move forward. Lost lots of money. The free trail not free. You will end up getting charge at the end.
Pros
Nothing
There is nothing good about Harbortouch, from the sales people to the Tech, and system has many issues.
Cons
Functionality, not accurate
Orders won’t print always in kitchen or bar. Not charging right amount. Double prints. Many other issues.
- Industry: Retail
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Rip off!!!!
Worst mistake ever made! NEVER USE THIS COMPANY! Expect much higher charges than promised by sales reps
Pros
Great promotional offers, only to find out they are nothing like the sales rep promised.
Cons
Constantly crashing. Must call and wait on hold multiple times a week just to activate the system. Complete junk
Response from Shift4
Jason, we would like to offer our sincerest apologies for your experience with Harbortouch. Our customers come first and we are saddened that we were not able to better assist you in this situation.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Unethical billing practices
Bill for services not provided and threaten with collection agency
Pros
The best thing was cancelling the service.
Cons
They treat their customers with disdain.
Response from Shift4
Rick, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email [email protected].
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
The worst pos system!!!!
Avoid this system!!!!
Pros
Nothing good at all!!! The worst pos system in the world!!!! They try to hold your money
Cons
They approve the payment but hold the transaction don’t give the money to us. They charge much more than the rate they promised
Response from Shift4
Shuai,
We would first like to apologize for the frustrations you are experiencing with Harbortouch. We would like an opportunity to reviews your account and speak with you regarding these issues. We were able to locate your account in our database and someone from upper management will be in contact with you to address and resolve the aforementioned.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Program
Pros
Very user friendly. Drop down menus are very clear and easy to use
Cons
Setting the system up is very time consuming. You need someone that is very computer literate. No one sets it up for you and you spend a lot of time on the phone with customer service. If you have the patience, its worth it once its set up
Response from Shift4
Sheri, we are so glad to hear that you are enjoying your Harbortouch POS system! If there is anything we can do to improve your customer experience, please let us know by reaching out to us via our Facebook page (@Harbortouch). We will be more than happy to help!
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Review Source
Not so in love.....
Our system has been in place for 24 months. It has gone down on a Friday night and left me hanging until 3am = loss of sales. The pre authorization process has left me holding over $1400 in uncollected credit card transactions = loss of profits. They fail to inform us of industry changes or HT changes that will affect us adversely. The original programing was HORRIBLE and I was required to learn how to fix it without ANY printed support materials. I took 3 months to reprogram BEFORE it could be put to use. = loss of time to focus on what I DO as an expert. The company has improved the product over the last 24 mo. but the improves are put in place with no education to the consumer. AND NO - there is NO integration to quickbooks..... I have been asking how to do this since we put it in place and no one knows the answers. I am smarter than I was day 1 - now I know what I need and am searching for a replacement system. (4 industry competitors bought the same software - we are all looking to replace. We are a bar grill setting.)
- Industry: Retail
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
As everyone have said, Rip Off Artists
thieves with license
Pros
nothing, no online access when the internet everywhere
Cons
old fashion system , stay away from this bad old software
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Review Source
Great Product!
I cannot say enough good things about Harbortouch and the CEO Jared Isacmann and his team. I've used other POS systems and they just do not compare. Customer Services is available 24/7. The rates are competitive. What more do you want? They will help you work out any issues you might have. No, i'm not a relative of anyone in the company...just someone who's used Harbortouch. I batch out everynight w/o an issue. I always get paid and on time..so I'm just really confused.Did you even try to work out your differences with Harbortouch or did you just come on Yelp and bash them. Anyway, folks do your research of other products and companies. I can assure you Harbortouch offers one of the best deals out there! Give this company a try. The negative reviews are possibly from other competitors. If you are really feeling at your overwhelmed and lost reach out to Jared he will help you or link you with someone who will help you. Sue K Chicago, IL
- Industry: Retail
- Company size: 2–10 Employees
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Review Source
Promises, promises
The screens are hard to read. The program is not intuitive at all. There is no way to understand what to do without hands-on training, which we requested, but only after we told them we quitting their company. Their tech support told us that they could only help us after 5:00 p.m. "if the system was on fire". How's that for customer service! After 17 calls about various problems (I'm not kidding), we told them to take their system back and give us our money back. They immediately charged our account the remainder of the contract term -- $5000. We went to the Better Business Bureau three times, but Harbortouch still wouldn't even consider giving us some or all of our money back even though they failed to provide us any real servic. Beware -- when we told them about the promises made by the guy that sold us the system, they said they didn't have to uphold his promises because he was "just an independent salesman." Run!
Pros
Not a one.
Cons
Not intuitive. Very complex screens. No proper training provided without threatening them. Rotten customer service (see above).
- Industry: Automotive
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Not really a fan
Pros
It was very easy to use. Simple to understand and navigate
Cons
Their customer service was not the friendliest. System was slow. Easy to use but not enough features.
- Used Daily for 1-5 months
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Review Source
If I had 4 thumbs, I would give my overall experience 4 thumbs down
Lol
Pros
Nothing. There is not one good thing I can say about my experience with Harbortouch. Nothing !
Cons
Complete garbage. System didn't work for 6 WEEKS after install. No one could figure out the problem. Turned out to be a software malfunction. Wasted countless hours of my time on hold, or speaking with someone who always acted like i had no clue what i was talking about. I had to tell them how to fix the issue.
- Used Daily for 1-5 months
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Review Source
Horrible experience. The product is not even close to what what sold to us. Poor customer...
It was easy to learn, but not worth it.
Pros
It was easy to get signed up with Habortouch. The salesman seemed to be on top of things. The system is easy to use.
Cons
They raised the prices after only 2 weeks. They promise to look into issue and return calls, but they never do. Their online ordering is faulty and they do not know why, so our restaurant is losing money daily. There seems to be no way out of our contract.
- Used Daily for 1-5 months
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Review Source
Terrible from the beginning. Lying salesman. Incompetent programmers. Terrible customer...
Pros
The only thing I appreciated about this system is that it was not on an iPad. Other then that, I have nothing good to say.
Cons
We were supposed to have a 30 day trial period. I even have an email from the salesman confirming that. However they are still trying to charge us an early termination fee. Absolutely terrible company!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Harbor Touch is A Fraud.
Head and heart aches. Depression.
Pros
Terrible software. Always freezing up. Horrible customer service. The software is very bad. This corrupt company should be shut down. PLEASE do not use Harbor Touch you will regret it.
Cons
Unprofessional, dishonest, corrupt company all levels. Software does not work to much confusion. Sales people do not know system.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Worst Ever
Cons
There wasn't enough space on the tabs yet plenty on the screen . You could only see three of your orders at one time and it wasn't easy to make separate checks
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Review Source
terrible...run away!
processing fees are through the roof...tech support is helpful 1/5 times i call to address an issue. their website that houses all of their reports and back end stuff goes down on a regular basis. the machines themselves get extremely hot and overheat periodically.
i made a terrible choice selecting this pos for my restaurant...can't wait to get out of my contract and get a new system...seriously, do NOT buy this crap for your restaurant/bar!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Needs a better sales team
Pros
It’s fairly easy to navigate; The software itself is not difficult to utilize.
Cons
There are a lot of things that are not revealed during their sales pitch. A lot of hidden fees or things that are Conveniently Not spoken about during the sales pitch.
Response from Shift4
Deana,
We strive to provide 100% transparency to our customers, so we're sorry to hear that you feel the fees weren't communicated. At your earliest convenience, please send an email to [email protected] with your Merchant ID number and contact information so we can learn more about your situation.
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Review Source
can't wait to find a new system
My top complaints - cost for merchant services
- every time I call customer service I get different answers depending on who I get and often the issue is not solved
- the customer rewards system, based on points per dollar spent, is not manually adjustable. Customers receive points when paying with points, causing a loss in profit and this has yet to be corrected.
- Industry: Online Media
- Company size: 2–10 Employees
- Used for Free Trial
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Review Source
Touchtunes Operaters
Getting them to respond, forget it.
Pros
Nothing, Do not expose your custmer base to this. Very Negitive experince.
Cons
Had a 2nd lead with Harbor Touch, and again got blown off.
Believe the reviews !!!!!!!!!!