---
description: Review of Inxide Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Inxide | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Inxide

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> Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.
The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.
The platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.
The quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.
The Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.
Each interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience.
The Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.
> 
> Verdict: Rated **4.6/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 10 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Increso

## Commercial Context

- **Starting Price**: €0.80
- **Pricing model**: Other (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian, Portuguese, Spanish
- **Available Countries**: Italy

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Processing
- Blended Call Centre
- Business Process Automation
- CRM
- Call Centre Management
- Call Disposition

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Natural Language Processing (NLP) Software](https://www.softwareadvice.ie/directory/4412/nlp/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software)
- [Robotic Process Automation (RPA) Software](https://www.softwareadvice.ie/directory/4341/robotic-process-automation/software)

## Alternatives

1. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
5. [Enterprise Bot](https://www.softwareadvice.ie/software/338815/chatbot2go) — 4.5/5 (10 reviews)

## Reviews

### "StartUP CDS Inbound" — 5.0/5

> **Giovanni** | *16 May 2022* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: Intuitivo e di semplice utilizzo, qualità presso favorevole confrontandolo con altri prodotti
> 
> **Cons**: Sezione reportistica forms, costruzione dei Forms, mancanza di possibilità di fare gestire agli operatori/consulenti le campagne da gestire
> 
> Ottima esperienza rafforzerei il reparto HelpDesk

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### "Con Increso verso il futuro" — 5.0/5

> **Francesca** | *15 December 2022* | Renewables & Environment | Recommendation rating: 8.0/10
> 
> **Pros**: Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità.  La loro capacità di ascolto è stata un vero valore aggiunto.
> 
> **Cons**: Per il momento non sono emerse criticità.

-----

### "Piattaforma per telefonate in Telemarketing" — 4.0/5

> **Diego** | *4 February 2022* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: Lato utente: piattaforma intuitiva, rapida e funzionale
Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri
La piattaforma si presenta con una facilità d'uso media
Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale
> 
> **Cons**: Gestione e visualizzazione dei report non sempre chiara ed esaustiva
Difficoltà ad agganciare la linea telefonica per i numeri fissi

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### "Ottima soluzione di Contact Managemet" — 5.0/5

> **Alessandro** | *9 March 2022* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Soluzione molto performante e duttile per il Contact Management
> 
> **Cons**: nessun inconveniente riscontrato. 
Unico difetto il pricing migliorabile rispetto ad altre soluzioni
> 
> Molto positiva

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### "Inxide per utilizzo Telemarketing" — 4.0/5

> **Filippo** | *4 February 2022* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: molto intuitivo e semplice per il lato utente.
Lato supervisore possibilità di ascolto chiamate in tempo reale.
> 
> **Cons**: le funzioni di reportistica non sono del tutto chiare.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/325742/inx-app)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/inx-app-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/325742/inx-app> |
| en-GB | <https://www.softwareadvice.co.uk/software/325742/inx-app> |
| en-IE | <https://www.softwareadvice.ie/software/325742/inx-app> |
| en-NZ | <https://www.softwareadvice.co.nz/software/325742/inx-app> |

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