About Paycom











Paycom pricing
Paycom does not have a free version and does not offer a free trial.
Alternatives to Paycom
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Paycom is great!
Overall the experience has been great! I have had help every step of the way. Anytime I have a question someone is always available to help.
Pros
It is easy to use and has a lot of great features.
Cons
I cant really complain. The initial set up and implementation is long and requires me to be apart of a lot of Zoom calls but I have had assistance from Paycom through every step so this made up for the time it takes.
Response from Paycom
Your feedback means a lot to us, Ariel. We're delighted to know that our team's efforts to provide personalized support and guidance have been successful in making your transition to Paycom seamless. Your feedback is a testament to our team's dedication to delivering world-class support.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Employee Portal with a Little More
PayCom does exactly what it should, and slightly more — offering HR a valuable tool for employee training as well as PTO requests, pay stubs, and other important employee information.
Pros
PayCom houses and displays its employee pay information well, and allows for exporting important tax and pay information when needed.
Cons
PayCom does not display its benefits in an informative or helpful way; and as far as I could tell there is no means of downloading your health/vision/dental ins. cards.
Response from Paycom
Hi Colter, thank you for taking the time to share your feedback about our HR and payroll software. We're glad to hear that you find our employee pay information and HR tools to be helpful and user-friendly. This aligns perfectly with our mission to provide innovative, user-friendly payroll and HR solutions to organizations like yours. If you have any additional thoughts or suggestions, we'd love to hear them - please don't hesitate to reach out to your dedicated specialist or email us at [email protected].
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
A basic easy to use solution
My experience was fine. It wasn't great, it also wasn't bad. It functioned fine for me as a user and I didn't experience any outages or issues often.
Pros
Paycom was fine for my basic needs for time and attendance. It was easy to use and understand.
Cons
Integrating other systems into Paycom wasn't easy and proved to be difficult for employees to use. We like to be able to incorporate as much HR functionality into one system for ease of use and simplicity, but we encountered a lot of road blocks with Paycom. From my standpoint it was okay to use, but our company quickly transitioned away from Paycom due to the complexity on the backend.
Response from Paycom
Thank you for sharing your feedback about your experience, Lisa. Paycom's mission is to simplify the employee process and eliminate unnecessary tasks for the HR and payroll teams. We're disappointed to hear about your experience and we'd like to learn more. Please reach out to us at [email protected] and a member of our team will be in touch.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best HR system I've ever worked with
My overall experience with Paycom has been nothing but positive. It just works...all the time. And when I need assistance, it's just a phone call or email away.
Pros
Paycom's customer support is so good. They actually reach out to me more than I have to reach out to them. When I do need help, I call the support team and get immediate assistance. They are also constantly improving their software, without breaking things that work in the process. I couldn't be happier with my Paycom experience.
Cons
The cost is a bit higher than others, but it's worth it for the consistency, customer support and regular development of new features.
Alternatives Considered
PaycorReasons for Choosing Paycom
ADP's customer service was horrible and their system lacked a lot of the features that Paycom offered.Switched From
ADP Workforce NowReasons for Switching to Paycom
They had the best product available, in my opinionResponse from Paycom
Kathy, we're grateful you are receiving world-class service. It’s also rewarding to hear when you need support, you get immediate assistance! We appreciate you taking the time to write us a 5-star review!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Paycom is worth working with
It has really improved since 2023. We are grateful that they are now helping us manager our 1099 vendors.
Pros
After 2023, they have improved Customer Service and the system interface is very intuitive.
Cons
Nothing at this time. They have improved their customer service since 2023 and that really has made it easy to work with them.
Reasons for Choosing Paycom
Poor Customer Service and the priced was more expensive.Switched From
ADP Workforce NowReasons for Switching to Paycom
Better quality of service and better price point.Response from Paycom
Paul, thank you for sharing your positive experience with Paycom! We appreciate hearing that our single software is intuitive and easy to navigate - that's exactly what we're aiming for. Along with world-class service, we strive to provide a solution that brings significant value to our clients, and it sounds like we're delivering on that promise. Thank you for choosing Paycom.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Paycom Feedback
Positive experience for employees using the App. The set-up and admin processes are clunky.
Pros
The single integrated database structure.
Cons
The communication/messaging processes are tedious.
Response from Paycom
Tim, thank you for sharing your thoughts about Paycom. We're glad to hear that our single HCM software is making a positive impact on your organization's operations, and that your employees are having a great experience with our mobile app. We designed our platform to be user-friendly, intuitive, and accessible from anywhere, so it's wonderful to know we're meeting those goals. We appreciate your feedback and look forward to continuing to support you and your team.
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and learn
Good. Easy to use. Easy to learn. Employee self serve is great
Pros
Very easy to use and understand and easy to teach my practice manager how to use for employees
Cons
Login is annoying and repetitive and employees get frustrated
Response from Paycom
Erin, thank you for taking the time to share your thoughts about our software. It's nice to hear that you find it user-friendly and that you're enjoying the employee self-service feature. We appreciate your feedback about the login process and would love the opportunity to look into this further. We're always looking for ways to improve and make our platform more seamless for our users. Thanks again for your kind words. If you have any other suggestions or feedback, please don't hesitate to reach out to your dedicated specialist.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
User friendly for Employees
Overall it’s been great. Paycom continues to upgrade throughout the year based on customer feedback.
Pros
User friendly for employees.Especially during Open enrollment!
Cons
To many clicks when trying to navigate through certain areas.
Alternatives Considered
PaycorReasons for Choosing Paycom
Needed a more user friendly system that offered compliance features.Reasons for Switching to Paycom
Price was the deciding factor in going with Paycom.Response from Paycom
Thank you so much for taking the time to share your thoughts about Paycom, Agnes. Our mission is to provide a seamless employee experience, so we're happy you find our platform has been user-friendly for your employees, especially during open enrollment. We appreciate your recognition of our commitment to innovation and continuous improvement, driven by the valuable insights we receive from customers like you. We also appreciate your feedback about the navigation in certain areas and will definitely take that into consideration for future enhancements. Our goal is to make Paycom as streamlined and efficient as possible for our users. We're grateful that our pricing was competitive and helped us stand out from alternatives like Paycor. We're committed to providing the best value possible to our customers. Thanks again for your kind words and for being a valued Paycom customer!
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Implementation is great
Implementation Team is fantastic and very knowledgeable! [sensitive content hidden] are a pleasure to work with, very helpful and available.
Pros
Paycheck preview is helpful. Easy payroll submission. Paycom app is wonderful, easy and user friendly.
Cons
HR modules are not intuitive, have to dig to find out how to do. Missing some standard payroll reports like Employee Changes. Wish there was a drop and drag feature in HR (like Rippling). Unable to get some modules up and running in the time frame due to our limited people and time.
Reasons for Switching to Paycom
Paycheck preview and the all-in-one pricing. Sales Rep [sensitive content hidden] was very attentive in the process.Response from Paycom
Cindy, thank you for sharing your feedback on your Paycom experience. We're thrilled to hear that our implementation team delivered world-class service, exceeding your expectations with their expertise and support. Our commitment to providing exceptional service is a core value at Paycom, and we're proud to have a team that consistently goes above and beyond to ensure our clients receive personalized attention. If you have any additional feedback or questions, feel free to reach out to your dedicated specialist or contact us at [email protected].
- Industry: Wine & Spirits
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Very happy with Paycom
payroll has been much easier to do over the past 7 years
Pros
live personal support during set up and always a phone call or e-mail away for answers to new concerns or issues with our payroll
Cons
not always being told about changes/updates
Alternatives Considered
ADP Workforce NowReasons for Switching to Paycom
Price , ease of set up and respect from Paycom employees towards those of in the office already doing company's payrollResponse from Paycom
Patricia, we're so glad to hear that Paycom's service has made a big difference during your payroll process and continues to be a valuable resource for you and your team. We're committed to providing world-class service every step of the way, and it's wonderful to know that your dedicated specialist is meeting your needs. Whether it's a phone call or an email, we're always here to help you navigate any questions that may arise. Thank you for trusting Paycom with your HCM needs!
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
I LOVE Paycom
I LOVE Paycom. I've been with Paycom since 2016 and have converted two different companies/employers. I always tell people that no software is perfect, but Paycom is as close as it gets for me. It's a great, all-inclusive platform that is easy to use and highly customizable!
Pros
It's an all-in-one system that is user friendly!
Cons
Some customer experience has been lost as the company has grown. It makes absolutely makes sense from a streamlining, efficiency and liability standpoint, but the personal touch/assistance also decreases with these changes.
Alternatives Considered
PaylocityReasons for Switching to Paycom
I chose Paycom because I implemented it at my last job, I've been on other systems, and I like Paycom.Response from Paycom
Lisa, we're pleased to know our user-friendly software allows you to streamline your HR and payroll tasks all in one place! We appreciate the 5-star review and for continuing to partner with Paycom!
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Much Improved
Our experience has greatly improved over the course of the last year to 18 months and that has kept us as a Paycom client.
Pros
The dedicated support team and account representative have been extremely helpful and try to assist us with any issues and advise us on what is best for our company and employees.
Cons
The lack of flexibility for our company's special circumstances and one-off needs.
Response from Paycom
Stephanie, we're so happy to hear about your experience with Paycom. We're also grateful to hear you are receiving top-notch customer service. Thank you for writing us a positive review!
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom is the better alternative
Overall I have really enjoyed the ease of use and streamlined experience.
Pros
Paycom has all the same benefits that the big names like ADP have for a better price.
Cons
PTO accruals and usage is somewhat confusing.
Response from Paycom
Nathaniel, we're happy to hear how Paycom has been the better alternative for your organization! Thank you for the positive review!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Paycom Review
Our overall experience with Paycom has been great!
Pros
The things we like the most about Paycom are the platform is easy to use, HR abilities for reviews and furthering education, and having a specific rep to go to when needed.
Cons
At this time there are no cons or dislikes about Paycom.
Response from Paycom
We are delighted to know that our platform has been able to address the pain points you experienced with your previous provider, Jennifer. Our dedicated team is committed to delivering exceptional support and service, and it is wonderful to see that shining through in your experience!
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Amazing HR Software
Fantastic! I love being able to review my timecard for each shift. I can see how much PTO I have, do assigned trainings for my company and even see my tax info/W2s super easily without having to wait for the mail to come
Pros
Super easy to navigate. I love being able to manage my timecard, HR info and trainings all in once place.
Cons
Nothing. I love how much there is that can be done with Paycom.
Response from Paycom
We're so happy to hear that the visibility and transparency Paycom provides has been so helpful, Dana! We really appreciate your review and for allowing us to serve your organization!
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Big Fan for nearly 10 years
When we started, Paycom was solely used for Payroll. As [sensitive content hidden], I implemented the ATS and it changed the way our business operations worked in the hiring sphere.
Pros
Timekeeping that aligns with California Meal Premium regulations.
Cons
Candidate tracking and scheduling interviews with hiring managers and candidates is wonky.
Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company.
Response from Paycom
Tina, we're happy to hear you've been a big fan of Paycom for nearly 10 years! Thank you for the positive review! If you have any additional comments or questions, feel free to reach out to our team at [email protected].
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Customer Service is Great with Paycom!
13 years with Paycom. Had some billing problems but product has always been stable.
Pros
My dedicated specialist, [sensitive content hidden] is awesome! It is so nice to always reach the same team when I have an issue.
Cons
Report writer, flow of processes. Billing detail not accessible.
Response from Paycom
Jackie, we're thrilled to hear you have enjoyed Paycom's efficient, easy-to-use software for 13 years! It's especially great to know our team has streamlined your HR and payroll processes. Thank you for your review and advocacy!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or...
I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy.
Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications.
Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff.
If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time.
This company is such a joke.
Pros
Bi-lingual (English / Spanish)
Potential to be accommodating of most anything you need it to do in the payroll arena
Cons
Horrible customer service - Paycom is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings
They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do.
Response from Paycom
Natalie, we’re disappointed to read your review. Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at [email protected], and a member of our team will be in touch.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Happy Paycom User
Overall a great experience and am really happy we made the transition to Paycom last year.
Pros
The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.
Cons
Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.
Alternatives Considered
UKG ProReasons for Choosing Paycom
The Paylocity system was not intuitive, we had very little control over the system and the support was terrible.Switched From
PaylocityReasons for Switching to Paycom
I liked the idea of having everything in one place, with one cost. I didn't want to worry about the add-ons to support the system we were trying to build (example: LMS).Response from Paycom
We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you!
- Industry: 2128
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Not just a payroll system
Overall, paycom offers everything we need to make payroll easy for our employees. From onboarding to payroll and everything in between paycom checks the boxes.
Pros
Paycom is really easy to use for both me as a manager and for my employees. I like that there is an in depth desk top version and a quick on the go app version.
Cons
I wish the cost for additional integrations was more budget friendly.
Response from Paycom
We're happy to hear you value accessing all your HR and payroll needs in a single software, Rachel. Paycom's mission is to simplify and automate HR and payroll processes for all our users, so we are happy to hear this has been your experience. Thank you for taking the time to leave us a 5-star review!
- Industry: Staffing & Recruiting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Paycom is the Best
In conclusion, Paycom presents a powerful, all-in-one payroll and HR solution suitable for businesses of various sizes. Its user-friendly interface, comprehensive features, and strong customer support make it a formidable player in the payroll service industry. While there are a few areas for improvement, the overall experience has been positive. I would recommend Paycom to businesses looking to simplify their payroll and HR processes while having the assurance of expert support
Pros
In the fast-paced world of payroll and human resources, the right tools can make all the difference. Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR functionalities. Having used Paycom for several months, I’m sharing my insights on its features, usability, customer service, and overall value
Cons
Despite the numerous strengths of Paycom, there are areas where the service could improve. The initial setup process can be somewhat daunting, particularly for larger organizations with complex payroll requirements. A more guided setup process with step-by-step resources could ease this transition. Additionally, while reporting capabilities are functional, some advanced reporting features could be enhanced for deeper analytics
Response from Paycom
We are thrilled to hear how Paycom is already streamlining HR and payroll processes for you and your organization! We value your partnership. Thank you for the positive review.

- Industry: Management Consulting
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
a good experience
Pros
It allows the human resources area to have control of the entire database of all employees on the same platform, allowing for better performance and better information capacity to generate payroll and better management of active personnel. Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to having tools that manage the processes of each employee very well.
Cons
Every update it has had takes a long time to reconfigure but I don't understand why it is because of the tools and information that is handled, the entire execution process has always been perfect without failures
Response from Paycom
We're happy to hear Paycom has helped you and your organization have better performance and be more efficient. Thank you for the 5-star review!
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Cowboy Bank Review 6-12-24
Overall my experience has been good. I think the system has alot to offer that most probably aren't utilizing. My experience has improved greatly with the help from [sensitive content hidden] my Executive Emerging Markets Client Rep.
Pros
The customer service and ease of getting around in the Paycom system.
Cons
I have had a rep in the past that was not helpful. That can create some frustration.
Response from Paycom
It's great to know you find Paycom easy to navigate, Keli! Our goal is to simplify and improve the employee experience through our product and service. We're happy to know this has been your experience! Thank you for taking the time to leave us a review.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Paycom is a virtual HR Team member!
Great experience good product and the App is great!
Pros
The ease and convenience of the app made the difference for me.
Cons
My clients needed a seperate app for reimbursements
Response from Paycom
It's great to hear that Paycom's HR and payroll software has created efficiencies and helped streamline processes for you and your organization. Thank you for sharing your experience with us, Mike.
- Industry: Nonprofit Organisation Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
My Experience with Paycom
Great, even if there's an issue its easy to contact Paycom and work through the issue and final a solution. I personally think its user friendly as well.
Pros
I like that when I have an issue I can call my Paycom representative for questions.
It helpful especially when I am running Payroll and in a time crunch.
Cons
I only had a couple times where updates have been a downgrade for features I regularly used. Like not being able to download supporting doc from reimbursement as a batch instead now it one by one.
Response from Paycom
We hold our product and dedicated specialists to a high standard and value every user's experience, so we're happy to hear about your experience! Thank you for the 5-star review!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom Review
The overall experience has been a rollercoaster of rolling out new products and changing our department processes to stay on top of new trends and features. However, now everything is working smoother, and I am very happy with Paycom.
Pros
I enjoy my Paycom representative [sensitive content hidden] she had been beneficial in education on the system and showing us how Paycom can work for our organization. I enjoy the new features that Paycom has been releasing that allow streamlining processes and giving the HRIS more of a competitive edge compared to other systems.
Cons
We did not have proper communication prior to [sensitive content hidden] on how the system works and were given simple "fixes" that in fact did not fix our problems or issues but created further stress in managing the system.
Response from Paycom
We're thrilled to hear that your dedicated specialist has been a valuable resource in helping you maximize our system's capabilities. We are committed to offering world-class service and are glad this has been reflected in your experience. We value your feedback and are committed to providing the best value possible to our clients. Thank you for your review, Liz!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
HR Director
My overall experience with Paycom since the beginning has been positive and seamless.
Pros
You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits enrollment, documents, notifications to employees, easy reporting and many more features. It is easy to use and navigate.
Cons
I have no dislikes about Paycom. I am 100% a Paycom fan.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paycom
because Paychex Flex wasn't a seamless product and we needed everything in 1 place instead of 5 to 6 productsSwitched From
Paychex FlexReasons for Switching to Paycom
Because ADP was just like Paychex. NOT seamless and not user friendlyResponse from Paycom
Lindsey, we're thrilled to hear you enjoy using our single software! It’s rewarding to know that you are 100% a Paycom fan, from our seamless software to our world-class service. Thank you for your 5-star review!
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom is Amazing!
I have worked with Paycom at three different organizations over more than 3 years. I absolutely LOVE Paycom and would change to this platform anywhere I go.
Pros
The ease of use and ability to customize the platform to our individual needs.
Cons
Slow to get custom reporting built. It seems to take an extensive amount of time to get approval for, price out and actually build a custom report.
Response from Paycom
Jillian, we’re happy to hear you love our software and its user-friendly features. It’s especially great to hear you’ve been able to customize our all-in-one platform to your organization’s individual needs. Thank you for sharing your experience and leaving us a 5-star review!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Paycom - A well-rounded HRIS system
Overall happy with the system. There are always improvements we wish were available, and Paycom is willing to submit these suggestions as future improvements - but the system works for our needs with an employee count that falls within the 200-500 range.
Pros
The functionality just makes sense. We are able to use all of the benefits of the system together to have some automations within our HRIS system.
Cons
The lack of integration with other systems. We really want our other vendors/retirement services/etc. to have 360 integrations.
Alternatives Considered
PaycorReasons for Choosing Paycom
Their PTO tracking caused a lot of turmoil and lowered employee satisfaction.Switched From
PaylocityReasons for Switching to Paycom
Just overall seemed to better fit our needs with the HRIS system.Response from Paycom
We’re delighted to see that Paycom has been easy to use for your organization and that it’s helped to streamline your HR and payroll processes! Thank you for sharing your experience with us, Keith. Please do not hesitate to share future feedback or ideas for improvements with your dedicated specialist.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Paycom Experience
My overall experience with Paycom has been great. I currently use Paycom at my current job and can access all my personnel information, which I really love. This is in addition to several other features I enjoy, such as the ability to view pay stubs, request time off, obtain tax documents, and much more.
Pros
The system is user-friendly, and employees can quickly access personnel information without needing to contact the HR staff.
Cons
While Paycom is user-friendly, it may be a little difficult for individuals who are not tech-savvy to navigate, would be nice to have a search box to quickly access information.
Response from Paycom
Latisha, we're happy to hear Paycom has been a great addition to you and your organization! Thank you for sharing your experience and leaving us a 5-star review! Please feel free to share future feedback or ideas for improvements with your dedicated specialist.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great platform
They have been amazing. Fantastic customer service. Innovative and helpful
Pros
Ease of use. Great all around platform. Perfect for any size business.
Cons
None. Paycom is an amazing app. We currently have all of our employees participating.
Response from Paycom
Michele, thank you for your glowing review! It's wonderful to know you're finding our software easy to use, and especially appreciate your comment that Paycom is perfect for businesses of any size. We believe that every organization deserves access to innovative, user-friendly payroll and HR solutions, and we're committed to providing a scalable platform that meets the unique needs of each client. We're also delighted that you love our mobile app and are impressed with our innovative approach. Most of all, we're grateful for your kind words about your dedicated specialist. We're committed to providing world-class service every step of the way, and it's wonderful to know we're exceeding your expectations. Thank you for choosing Paycom!
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Paycom for the Win
Overall, our experience has been wonderful. Our dedicated account specialist is knowledgeable and so quick to help. When she's not available, they monitor her emails, so we never get left out in the cold. If she's unavailable by phone, one of her other teammates answers, and they've all been wonderful.
Pros
Paycom puts all of our HR needs in one place. It's a great tool to complete all our projects and functions in the HR department.
Cons
There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.
Reasons for Switching to Paycom
It was the most customizable, which is important in our rather strange setup of company structure.Response from Paycom
Kimberly, we're happy to hear you have all your payroll needs in one place! We're also proud to know our team has provided you and your organization with knowledgeable and helpful assistance. Thank you for sharing your experience and leaving us a positive review!
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Paycom - Pros and Cons
i would rate paycome with an 9. it's a near perfect tool with the exception of how long the approval hierarchy works, If i was the developer i would put in status bar on top of the list approvers so that i know what's the hold up, who is hodling up my ticket for approval
Pros
Everything is available in paycom from scheduling to adjustments to personnel action form to continuous learning
Cons
the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a specific approver.
Response from Paycom
Arnel, thank you for the positive review! We appreciate your feedback. If you have additional comments or ideas for improvements, please share them with your dedicated specialist that is assigned to your organization!
- Industry: Packaging & Containers
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
PayCom Experience
Overall, we have been with PayCom almost 6 years. The majority of our contact people have been very good. They tend to promote their people quickly so transitioning to a new rep can be a challenge.
Pros
They did an excellent job onboarding us. The initial training and involvement for our first year was great. They really made us feel welcome.
Cons
It has taken awhile to address our attendance point challenges.
Response from Paycom
Clint, thank you for the 5-star review! It's rewarding to hear we made you and your organization feel welcome! It's also an honor to know you have trusted Paycom for almost 6 years! If you need any assistance, please reach out to our team at [email protected].
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Paycom Feedback
Payroll processing is no longer an irksome experience. Help is readily available, and the process is becoming more intuitive.
Pros
The BETI payroll has made processing payroll much simpler and less time consuming. Employees like the ability to approve their timecards and review and approve their pay checks.
Cons
Paycom's manuals on setting up various processes can be confusing but improving. Customer service has improved drastically over the past couple of years. The payroll process was not intuitive and very frustrating and that has improved too.
Response from Paycom
Ben, thank you for leaving us a positive review! We're happy to hear our customer support team has been readily available to you and your organization! We appreciate your partnership!
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Human Resources
Overall experience with multiple Paycom Specialist and Client Relations Rep has not been good. They do not seem to be knowledgeable with system capability and generally need to "go back to team" to find solutions.
Pros
End user feature of paycheck preview. Ease of use for employees.
Cons
From Admin standpoint - very manual. No flexibility with position seats. Frequent glitches.
Reasons for Choosing Paycom
We were experiencing customer service issues and costSwitched From
ADP Workforce NowReasons for Switching to Paycom
Cost and features did not meet our requirements at that timeResponse from Paycom
Christina, we're disappointed to hear about your experience, as it isn't up to our standards. Please reach out to us at [email protected] and a member of our team will contact you to discuss your concerns.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Paycom is the best!
Pros
Paycom is EXTREMELY user friendly and has taken so much tedious work off my plate as an HR Manager! Before Paycom, I have 7 different systems that I would bounce between which housed various types of employee data, and to be able to have all of that, and MORE, in one system has been amazing! In addition, the employee visibility / ownership has been a huge positive shift and they are happier to have the ability to do so many things at their fingertips. I would have to say my favorite Paycom feature is "Approve My Check". This has eliminated ALL human error with payroll!
Cons
There is nothing so far that I do not like, but I will say the hardest feature to learn and get used to is reporting. It is very extensive and customizable, which is great and what every company needs, but getting to what you need takes a great deal of time in the beginning. Once you figure it out, its smooth sailing from there.
Response from Paycom
Nikki, we're glad to hear you are benefitting from having all your payroll needs in one place. It's especially rewarding to hear the Paycom features have eliminated all human error. Thank you for the 5-star review and we are happy to continue serving your organization!
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Payroll review
Overall, I have had a pleasant and good experience
Pros
The ease of the reporting and the use of Paycom for Payroll.
Cons
I wish we got the State tax reports and I wish we could configure the PTO better. Also, I wish it was a better way to pay OT to salary employees when the law went into effect in July.
Response from Paycom
Theresa, thank you so much for taking the time to share your feedback! We're thrilled to hear that you're finding our reporting features easy to use and that you're having a great experience with our payroll solutions. We encourage you to reach out to your dedicated specialist for assistance with configuring PTO and OT. Paycom is committed to providing world-class service and look forward to continuing to support you in any way we can.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Paycom Review
I have been using Paycom for 7 years and it has been great. The response time of our specialist and her team is amazing. It is very easy to navigate around in to get everything we need out of it
Pros
I love our specialist and the timely manner she gets back to us. I also love that Paycom is very easy to navigate around.
Cons
I honestly cannot think of a negative thing to say about Paycom.
Response from Paycom
Julianne, we hold our product and service to a high standard, so to hear you are having a good experience with both is rewarding to us! Thank you for the 5-star review!
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Paycom meets all of our expectations!
Pros
I love that we have a dedicated specialist, how our implementors are very forthcoming and open about Paycom, the navigation, and usability of Paycom.
Cons
If there was a better way to complete expenses for supervisors, as this is apart of my role, that would be better. Something that allows us to edit, review, and submit expense reports on the behalf of others more smoothly and easily - without extra steps that may be unnecessary or unavailable.
Response from Paycom
Megan, we are glad to hear you are experiencing top-notch service from our team. Thank you for the 5-star review! If have any additional questions, please reach out to our team at [email protected].
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Good software but still needs improved.
I would still choose Paycom over the competitors, but do wish that customer support was stronger.
Pros
Implementation was done so well, our Paycom team took the time to understand our every need.
Cons
After implementation the customer support was lacking. Our client support specialist was not responsive, and we were given a new specialist almost every month.
Alternatives Considered
ADP Workforce NowReasons for Choosing Paycom
Fuse was too limited in functionality, poor customer support.Reasons for Switching to Paycom
Tried ADP but it was horrible with no customer support.Response from Paycom
Faith, we’re glad to hear you had a smooth implementation! We hold our dedicated specialists to a high standard, and we'd like to learn more about your review. Please reach out to us at [email protected], and a member of our team will be in touch.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Paycom is very user-friendly
My overall experience with Paycom has been great. Paycom has several great functions that make HR and the supervisors' job a lot easier. Paycom is great for documentation, easily making things visible to employees, and personalizing the system to better fit our business needs.
Pros
I like that the employee is very user-friendly. The app makes it very easy for the employee to access their timecard, request time-off, view documents, complete checklists, etc. From the HR side, after we explain how to access something via the app, the employee rarely reaches out about the same question again, as it's easy to locate everything.
Cons
I do not have any cons about Paycom. I think the system is great and very user-friendly.
Response from Paycom
Gabrielle, we're glad to hear how Paycom has streamlined and simplified your organization's HR and payroll processes! Our goal is to provide customized product offerings to fit the needs of any business, so we're happy to hear this has been your experience. We appreciate your partnership!
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Paycom is an excellent payroll application!
Very positive. I think Paycom offers a excellent and superior payroll application.
Pros
My dedicated specialist and the excellent customer service. The database is very user friendly and easy to use.
Cons
The recently added terminated employee process in Beti needs a major overhaul. Very confusing and never does quite what I expect. I don't like using it but when I choose not to use it Paycom doesn't end some earnings.
Some of the forms need updated to be consistent with other recent updates. Some improvements haven't been tested by an end user like me. The words don't wrap or are not visible.
Response from Paycom
Monica, we're happy to hear you find our features user-friendly! It's also great to hear your experience has been very positive! Please feel free to share future feedback or ideas for improvements with your dedicated specialist. We appreciate your partnership and advocacy!
- Industry: Packaging & Containers
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
PayCom Software
Very good time keeping and self-service employee software online and via App. All features are right at your fingertips. Direct communication with HR or Payroll departments if needed.
Pros
All of its empolyee self-serve features online and via the app.
Cons
Sometimes the time off request, remaining balance and other features can be confusing.
Response from Paycom
It is great to see that you are enjoying the convenience of our employee self-serve features, Lanoard! We ae grateful for your feedback and look forward to continuing to support you with our services.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Train to be the best HR in Paycom, you'll be glad you did!
Once I got through the learning/training process, it has been a pleasure to work in Paycom.
Pros
Paycom has significantly reduced the amount of time previously required to efficiently process payroll.
Cons
Possibly the time it took me to get confidence that I was using all the options and reports available to me in Paycom.
Response from Paycom
Patricia, we're thrilled to know that Paycom's software has significantly reduced the amount of time required to process payroll for your organization. Paycom's standard is world-class service, and we are glad you have experienced this through our training and learning process. We are thankful for your 5-star review!
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Payroll is easy with Paycom!
Our agency has been with Paycom since 2018 and customer service is fantastic.
From transitioning from another payroll provider to ongoing support for day to day issues, I have received prompt and friendly service.
Pros
Straight forward and easy to explain to employees
Cons
Some updates have changed the way some reports are generated that are not as user friendly.
Response from Paycom
Debra, our goal is to deliver top-tier service to all of our clients. It's rewarding to know you and your organization find our support team helpful and friendly. We appreciate your feedback and thank you for letting us serve your organization!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Hooray for Paycom!
Paycom is laid out very well, easy to learn, and more comprehensive than other payroll software I've used.
Pros
The software is easy to learn and the support is fantastic!
Cons
Learning how to create reports and use Advance Report writer.
Response from Paycom
Bonnie, it's rewarding to know that Paycom has been a supportive addition to your organization. Thank you for letting us serve your organization and leaving us a 5-star review!
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Paycom is a fast and easy platform for managing timecards and HR tasks.
Paycom is a fast and easy way to manage timecards. Its a one stop shop for everything "HR" related. There's availability for report writing and task upkeep that rivals any other software.
Pros
I have enjoyed phone access to my employment information.
Cons
At times there are difficulties in navigating where to locate employment information.
Response from Paycom
Matthew, we're so glad to hear you have all your payroll needs in one place! It's exciting to hear Paycom has been fast when managing Time and Attendance! Thank you for the 5-star review!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Love Paycom!
We love it! Easy to use and my own team to help if need be.
Pros
I like that I have a team behind me to troubleshoot if I have any issues. If I have a question they are right there to help!
Cons
That we can't hide employees that are no longer employed with us.
Response from Paycom
Brenda, we're happy to hear about your Paycom experience! It's great to know our team has provided top-tier service. Thank you for the 5-star review and partnering with us!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
User-Friendly Payroll Software for Employees
As an employee, overall this is a simple user-friendly program for managing compensation and I've been happy with it in the 6 months we've had it in use.
Pros
Very easy to use as an employee. Easy to access current pay stubs, total pay, withholdings and contributions for the year. The "Approve my Check" function is very nice to make sure there are no errors before paychecks are processed.
Cons
I have not had any significant issues with the software.
Response from Paycom
We're happy to hear how Paycom has made accessing your information so convenient, Sara! Our mission is to simplify the employee experience, so we're glad to hear this has been your experience. We appreciate your review!