--- description: Review of Endear Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Endear | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Endear](/software/325964/endear) # Endear Canonical: https://www.softwareadvice.ie/software/325964/endear Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/325964/endear?page=2) > Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say — so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment. > > Verdict: Rated **4.5/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 46 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Endear - **Location**: New York, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$350.00 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Argentina, Australia, Canada, Chile, Colombia, France, Mexico, New Zealand, Nicaragua, Peru, Spain, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - CRM - Campaign Management - Collaboration Tools - Commenting/Notes - Commission Management - Contact Database - Contact Management - Content Management - Customer Database - Customer History - Customer Segmentation - Customisable Branding - Customisable Reports - Customisable Templates ## Integrations (13 total) - Gorgias - Klaviyo - Kustomer - Lightspeed - Microsoft 365 - Newstore - Shopify - Shopify POS - Shopify Plus - Square Payments - Teamwork Commerce - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Marketing Systems](https://www.softwareadvice.ie/directory/4630/marketing/software) - [Sales Enablement Software](https://www.softwareadvice.ie/directory/595/sales-enablement/software) - [Multi-Channel eCommerce Software](https://www.softwareadvice.ie/directory/4218/multi-channel-ecommerce/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 2. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6973 reviews) 3. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (964 reviews) 4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) ## Reviews ### "Easy to Use, Consistent CRM with great reporting" — 5.0/5 > **Verified Reviewer** | *14 May 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products. > > **Cons**: The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments. ----- ### "User Friendly + Revolutionizing CRM\!" — 5.0/5 > **Alexandria** | *9 May 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature. > > **Cons**: Reporting is still tricky to figure out. > > Excellent\! We've only been using it at a store level for a couple of months and it's already a game changer for us. ----- ### "Jarbo stylist" — 3.0/5 > **Lori** | *19 June 2020* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped. > > **Cons**: I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email. > > i would have to say I like some of the features but my success has been about 50/50 using it. i want to to be more. i love the concept. ----- ### "My team loves it" — 4.0/5 > **Lauren** | *14 May 2024* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: It is so user friendly and easy to learn - especially if you use Shopify\! > > **Cons**: Selecting products for stories in outreach. ----- ### "Perfect for Clienteling\!" — 5.0/5 > **Ashli** | *28 December 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to use compared to previous clientle systems I have used for retail in the past. > > **Cons**: How slow it can be when searching a customer in our overall customer base > > 9/10 compared to my previous clientle system that I would rate 6/10 ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/325964/endear?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/325964/endear) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data