--- description: Review of Quality Driven Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Quality Driven Software | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [Quality Driven Software](/software/326115/quality-driven-software) # Quality Driven Software Canonical: https://www.softwareadvice.ie/software/326115/quality-driven-software Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/326115/quality-driven-software?page=2) > Quality Driven Software is a customer satisfaction software designed to help businesses track employee performance and customer satisfaction in real time. With the software, businesses can uncover quality issues, provide real-time feedback, and easily identify employees at risk for disciplinary issues. Key features of Quality Driven Software include SMS surveys, real-time alerts, customized feedback options via email or SMS, performance reporting, employee productivity tools, high-risk client alerts, quality issue tracking, and customizable reporting. Additionally, businesses can gain in-depth insight into customer satisfaction, monitor employee performance, and get a clear picture of the company's overall performance through a clean visual dashboard. Quality Driven Software offers free email and phone support, new feature upgrades included as long as businesses continue the subscription, no contracts, and mobile access to the software. Businesses also get access to free business documents to help support growth. > > Verdict: Rated **4.9/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 24 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Quality Driven Software - **Location**: Killeen, US ## Commercial Context - **Starting Price**: US$29.00 - **Pricing Details**: Pricing is available on monthly and annual subscriptions as follows: • Starter: $29 per month or $313 per year for 100 surveys • Intermediate: $49 per month or $529 per year for 350 surveys • Executive: $79 per month or $853 per year for 1000 surveys • Enterprise: starting from $118 per month or $1274 per year for 1500+ surveys - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Activity Dashboard - Complaint Monitoring - Customer Experience Management - Customisable Templates - Feedback Management - Performance Metrics - Reporting/Analytics - SMS Messaging - Search/Filter - Survey/Poll Management - Third-Party Integrations ## Integrations (4 total) - Automaid - NiceJob - Ortto - Service Autopilot ## Support Options - Email/Help Desk - Chat ## Category - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10455 reviews) 2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1204 reviews) 3. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2885 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [ReputationStacker](https://www.softwareadvice.ie/software/302386/reputationstacker) — 4.9/5 (43 reviews) ## Reviews ### "Quality Driven Software has had a very positive impact on my company." — 5.0/5 > **Amy** | *11 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed. It has also improved communication with staff members. We can easily identify which staff members are performing at a high level of quality on a consistent basis and where further training may be needed. It has also been a great marketing tool. Potential customers can read real time reviews on our website and many of them have commented on how they were impressed with all of our great reviews. > > **Cons**: Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software. > > This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool. ----- ### "Amazing\!\!\!" — 5.0/5 > **Ashley** | *20 July 2017* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: It is affordable and by far the best quality control software I have used\! I've tried customer thermometer and the features on Launch27 and they don't compare to the reporting abilities QDS has\! The reporting is the absolute best\! It will tell you the response rate %, you can break it down by client score, technician or field quality control\! I love that you can include your field checks of the home along with client feedback\! It's amazing\! > > **Cons**: The only con I can think of is that they didn't create this software sooner\! I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven. It truly is amazing and saved me an enormous amount of time when I made the switch\! > > Time savings\! I used to calculate the reporting data myself since it wasn't offered in Customer Thermometer. Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate \#'s for my quality %'s at a glance without all the work. ----- ### "Very easy to use and navigate." — 3.0/5 > **Dawn** | *20 July 2017* | Recommendation rating: 9.0/10 > > **Pros**: Very easy to understand how to use it Like being able to see the quality score per cleaning technician for the dates that I put in > > **Cons**: I love everything about. Just wish I could email the client from their comments they've given when they reply from their survey > > Be able to send Quality surveys to our clients ----- ### "Every service based business needs this\!" — 5.0/5 > **Bridget** | *19 September 2018* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, tracking, reports. There isnt much to not like\! > > **Cons**: There are a few things like bulk resend text surveys that aren't available right now. However the developers ask the end users what they would like to see and make it happen. > > Tracking quality of service, employee moral, reports for seeing where the company stands in regard to quality, employee accountability, recruiting new clients from the client submitted reviews puahed to website. The list goes on\! ----- ### "Outstanding software and service, highly recommended to anyone wanting to track quality." — 5.0/5 > **TJ** | *20 July 2017* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to set up and get started using right away. Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly. You'll be able to track how well your employees are doing and address any quality issues before they become major problems. Some of my favorite things about Quality Driven is the ability to customers surveys, run reports, set your "fail" score and receive instant notifications, send customers to your own landing pages, and the ability to push reviews to your website. If you're in the service industry and what a great way to track quality and the performance of your employees, I can't recommend using Quality Driven Software enough\! > > **Cons**: The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message. But, with all the improvements they keep making, I'm sure this will be available soon. :) > > I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before. We can see what areas of our service need the most improvement. Plus, it makes a great way to offer bonuses and other incentives to our employees. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/326115/quality-driven-software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/326115/quality-driven-software) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data