--- description: Review of Callback Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Callback Tracker | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Inside Sales Software](/directory/3602/inside-sales/software) > [Callback Tracker](/software/326122/callback-tracker) # Callback Tracker Canonical: https://www.softwareadvice.ie/software/326122/callback-tracker Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/326122/callback-tracker?page=2) > Callback Tracker is a cloud-based lead generation software that helps marketing agencies, franchises, and small businesses across industries set up call tracking numbers, create call flows, and analyze call data to optimize marketing campaigns. The application is a suite of products including call tracking, live chat, callback, mass email, and messaging features that enable organizations to streamline customer interactions. Administrators can utilize the platform to customize widget colors and style, create departments, route sales leads, forward calls from websites, use a call-to-action button to drive conversions, and let customers schedule calls. It helps users track incoming calls' source, record calls for compliance and training purposes, and route calls to the appropriate department or location. Additionally, it allows users to flip between call logs, texts, and chats and gain a comprehensive view of all communications in chronological order. Callback Tracker facilitates integration with third party applications such as WordPress, Google Analytics, Twilio and Joomla. Pricing is based on monthly subscriptions and support is extended via email, FAQs, chat, phone and an online knowledge base. > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 8 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Callback Tracker - **Location**: Ladera Ranch, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: A 14-day free trial is available, after which: Just SMS: $9 per month Start-Up: $14 per month Business: $39 per month Corporate: $69 per month \*US \& Canada calls only \*No rollover minutes or text - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Call List Management - Call Monitoring - Call Recording - Conversion Tracking - Customisable Branding - Dashboard - Lead Capture - Lead Distribution - Multi-Channel Communication ## Integrations (3 total) - Google Analytics 360 - Joomla - WordPress ## Support Options - Email/Help Desk - Chat ## Category - [Inside Sales Software](https://www.softwareadvice.ie/directory/3602/inside-sales/software) ## Related Categories - [Inside Sales Software](https://www.softwareadvice.ie/directory/3602/inside-sales/software) - [Lead Generation Software](https://www.softwareadvice.ie/directory/1674/lead-generation/software) ## Alternatives 1. [Seamless](https://www.softwareadvice.ie/software/441610/seamless-ai) — 4.5/5 (487 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Cognism](https://www.softwareadvice.ie/software/175843/cognism) — 4.7/5 (255 reviews) 4. [Lusha](https://www.softwareadvice.ie/software/330388/lusha) — 4.0/5 (397 reviews) 5. [Apollo.io](https://www.softwareadvice.ie/software/428803/apollo-io) — 4.5/5 (387 reviews) ## Reviews ### "Great app from a top notch team" — 5.0/5 > **Bradley** | *21 November 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive. > > **Cons**: We have no complaints. We would however would like the ability to export some of the CTA data > > We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys\! ----- ### "Does not always work the way it's intended" — 4.0/5 > **Verified Reviewer** | *12 March 2023* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: Good idea, simple tool, with quite a lot of options > > **Cons**: Great idea, should it deliver on it reliably, I'd be very happy > > so so ----- ### "Great idea, not ideal implementation" — 3.0/5 > **Lukasz** | *20 February 2023* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Life time deal, so paid in full once and using forever. Good concept. > > **Cons**: Not the best delivery of the idea - it does not always work. ----- ### "Thank You Call Back Tracker" — 5.0/5 > **Dan** | *13 September 2018* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings. > > **Cons**: I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided. > > A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy. ----- ### "A clever, useful call back widget" — 5.0/5 > **Jason** | *3 August 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: \* Love the visual CTA and presence on website \* Love the convenience for customers \* Love how their team listens to customers \* Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality. > > **Cons**: There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well\! > > A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/326122/callback-tracker?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/326122/callback-tracker) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data