--- description: Review of Contactability Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Contactability | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Contactability](/software/3263/contactability-leadmanager) # Contactability Canonical: https://www.softwareadvice.ie/software/3263/contactability-leadmanager Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/3263/contactability-leadmanager?page=2) > Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers. Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails. The calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management. > > Verdict: Rated **4.0/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 117 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Contactability - **Founded**: 2012 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Dashboard - For Insurance Industry - Interaction Tracking - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Lead Qualification - Pipeline Management - Prospecting Tools - Reminders - Sales Pipeline Management - Source Tracking - Web Forms ## Support Options - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 2. [Dynamics 365](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm) — 4.4/5 (5822 reviews) 3. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews) 4. [noCRM](https://www.softwareadvice.ie/software/29741/you-dont-need-a-crm) — 4.6/5 (491 reviews) 5. [Claritysoft CRM](https://www.softwareadvice.ie/software/9707/claritysoft) — 4.5/5 (243 reviews) ## Reviews ### "Quality" — 3.0/5 > **William** | *21 November 2018* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: The customer service and website interface is top of the line. > > **Cons**: Over time, the quality of the leads became worse and worse along with our pricing going up. Also, when I first started, I was ensured I was the only agent from my company working with Contactability. 6 months later...I was getting prospects saying they were already contacted by another agency. Not acceptable. > > My experience started out OK but went down hill quickly...as is the norm with most lead companies. ----- ### "Easy to work with\!" — 5.0/5 > **Verified Reviewer** | *12 October 2018* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: I love how easy it is to work with the website, as well as the associates at Contactability\! the customer representative is wonderful, and makes sure that I am getting the most out of my money\! > > **Cons**: The system automatically will decline some of the returned leads, however a simple phone call will allow them to review it and get you the credit if it is deserved. It would be easier if there was an audit button on the site to request a review of the declined lead returns, but the phone call isn't that painful to make since they answer quickly\! > > Contactability helps provide immediate, quality leads. It is great to be able to pick up the phone and quote a live person, vs purchasing an internet lead you may or may not get ahold of. ----- ### "DO NOT GIVE THIS COMPANY YOUR MONEY" — 1.0/5 > **Scott** | *6 August 2018* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: Dashboard is simple enough to use, all you will end up doing though is requesting refunds so no need to learn any other parts of it. > > **Cons**: Leads do not meet filters you pay for. In my case over 90% of my leads did not meet my filters I paid for. When you request a refund on a "transfer lead" that does not meet the filters you pay for they tell you they can't control if the insured is honest with them on the phone and deny your refund request. I have sent MVR \& CLUE reports showing multiple violations and it does not matter to them. > > I would rather pull my finger nails out with pliers, than give this company another dime. ----- ### "Super Intuitive to use" — 5.0/5 > **Alex** | *19 December 2017* > > **Pros**: It's visually appealing. I can pause leads. I can change where the leads are coming from. I can adjust the number of leads coming in. I can keep notes on each lead. I can request a refund with one button. > > **Cons**: I don't have any complaints. I would suggest being able to delete leads once a refund has been granted. ----- ### "EXCELLENT\! I really like this lead source\!" — 5.0/5 > **RUBIO** | *28 March 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Real leads that are affordable and accurate information is provided. System is very user friendly. Leads that are not valid are refunded in a very short time. > > **Cons**: There have been a few times that the customer has already been insured with Allstate or requirements are not met to even qualify with Allstate which means filters are not accurate. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/3263/contactability-leadmanager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/3263/contactability-leadmanager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data