About Shiftboard

Shiftboard is a cloud-based scheduling and workforce management solution that is suitable for businesses of any size that employ an hourly or shift-based workforce. Key features include employee management, scheduling, timekeeping, applicant tracking and onboarding. Shiftboard enables HR personnel to manage any number and type of employees including full-time, part-time, contract, project-based, hourly, remote and volunteer. The solution includes five timekeeping options—including mobile app, QR code and call-in—to support on-site or remote staffing. When remote staff checks in through their mobile device, their location can be retrieved through location tracking. Shiftboard’s scheduling feature allows users to organize PTO requests, swap shifts and search for qualified subs. The solution manages all staff information including certifications, skills and performance ratings. Users can also send notifications and messages through email or text straight from the solution.
Shiftboard Software - Schedule
Shiftboard Software - Profile
Shiftboard Software - Reports
Shiftboard Software - Roster
Shiftboard Software - Mobile
Shiftboard video
Shiftboard Software - Schedule - thumbnail
Shiftboard Software - Profile - thumbnail
Shiftboard Software - Reports - thumbnail
Shiftboard Software - Roster - thumbnail
Shiftboard Software - Mobile - thumbnail

Shiftboard pricing

Shiftboard does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Shiftboard Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 232 View all reviews
Chris E.
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/10/2017

Fantastic Software!

Pros

I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.

Cons

The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.

Alexander O.
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

4
Reviewed on 2/11/2018

Adequate, but has room for improvement.

Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing.

Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working.

In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead.

Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations.

Pros

- Cost effective.
- Shiftboard accounts receivable is willing to work with you on billing times.
- Good array of features and tools.
- Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.)

Cons

- Visualizations available for the calendar leave something to be desired.
- Interface and controls are not the most user friendly I've seen.
- Help documentation and live customer assistance is disappointing or non-existent.
- Glitches and uncooperative UI elements have occurred more often than I'm used to.

Tiffany A.
  • Industry: Staffing & Recruiting
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
2
Customer Support
0

3
Reviewed on 27/5/2021

Almost too customizable

Once you have a handle on it, it is an EXTREMELY useful tool for a manager to have. Customizing/designing your company or teams unique Shifboard experience is a daunting task, and training new users is a lengthy process. BUT if you have the bandwidth to take on those two things, it is an investment worth making.

Pros

You can pretty much do anything with Shiftboard. Ideal for managers with a large number of working employees and/or managing complex shift schedules. Also great for mass communication with all employees or specific groups. Flexible scheduling - manager can assign shifts and/or employees can sign up to work shifts. Employees can use Shiftboard to request time off, call in sick or give up a shift and it will automatically notify all other active employees assigned to that same team that a shift is up for grabs. You can also upload shift schedules from Excel into Shiftboard.

Cons

SO MANY OPTIONS - it can get really confusing and convoluted and is really complicated to learn/train new users (even when you are pretty tech-savvy). Employees have to opt-in for text messaging on their end (and I understand why, it is just frustrating) or you cannot text them through Shiftboard. It is very particular in it's functionalities - if any step (even as small as checking an optional box is not checked) in any given process is missed/incorrect, the entire schedule will be off, and you won't know until you finish and look at the calendar. Then you have to go back in and figure out what went wrong.

Steven B.
  • Industry: Music
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 14/2/2018

A great value, an irreplaceable tool for our organization.

It really organizes our musicians extremely well, we have very little confusion now.

Pros

This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.

Cons

I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.

Jessie B.
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/5/2019

Seamless and easy

I have had great experiences with Shiftboard, its super helpful and I'm so glad that my company chose it as it's scheduling software.

Pros

I use this software daily, you can choose to view the week, then click on individual days to see what your schedule is for the day. The software is so simple and straightforward regarding scheduling. Within the main menu you can see: teams, calendar and opportunity (news) You can see what line of support you are scheduled for, when your breaks are at and when you have specific time off to catch up on daily tasks. You then have the option to print it out, download it and connect it to your Google Calendar, Outlook or other iCal compatible calendar tools.

Cons

I truly have never had any issues with this software. I have no dislikes about the software. Working for a company that has your schedule planned out and updates it quickly is such a relief. I previously worked for a financial institution and my schedule was so disorganized. Its great being able to access the Shiftboard at work/home and see what you need to know to be prepared for your shift.

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