---
description: Review of DeepConverse Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DeepConverse | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [DeepConverse](/software/330974/deepconverse)

# DeepConverse

Canonical: https://www.softwareadvice.ie/software/330974/deepconverse

> DeepConverse is a customer support automation platform that helps B2C businesses of all sizes in industries such as e-commerce, technology, and retail manage and resolve customer inquiries. The software is deployed via the cloud, making it accessible without on-premises installation. DeepConverse includes an AI-powered chatbot that handles common customer questions automatically, an interactive decision tree builder for guiding users through troubleshooting steps, and a handoff feature that transfers complex cases to live agents. Businesses can use these tools to reduce the volume of repetitive support tickets and keep response times low. The platform also provides analytics dashboards that give support teams visibility into conversation trends and chatbot performance. Support for DeepConverse users is available through email, live chat, and an online knowledge base.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: DeepConverse

## Commercial Context

- **Pricing Details**: Please contact DeepConverse for pricing information
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- API
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Drag & Drop
- Engagement Tracking
- Generative AI
- Knowledge Base Management
- Lead Capture
- Live Chat

## Integrations (4 total)

- CRM Analytics
- Freshdesk
- Messenger
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)

## Alternatives

1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (269 reviews)
3. [Text](https://www.softwareadvice.ie/software/530456/Text) — 4.7/5 (32 reviews)
4. [Kustomer](https://www.softwareadvice.ie/software/169723/kustomer) — 4.7/5 (80 reviews)
5. [Cognigy.AI](https://www.softwareadvice.ie/software/206938/cognigy-ai) — 4.8/5 (23 reviews)

## Reviews

### "Next Gen Customer Support Automation Platform" — 5.0/5

> **Verified Reviewer** | *28 October 2021* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Chatbot understands the intent pretty well and we were able to automate 80%+ of the inbound queries after implementing the product. The time to go live is within a week which is very awesome. The drag and drop feature to build an enterprise-level customer support bot is very easy.
> 
> **Cons**: Nothing for now. Product is improving day by day by adding more features.
> 
> We used a combination of AI Chatbot + Interactive Guides to automate the customer support and it helped us provide a good user experience.

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### "Good AI tool to reduce call center costs." — 4.0/5

> **Verified Reviewer** | *18 September 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We can enable and customer support in multiple languages with in short span of time, the responses generated near good, it helps to collect all the basic needs to resolve the customer problem before it reaches the agent.
> 
> **Cons**: We have add multiple languages as add-on, it won't support by default. And we experienced issues while linking the generated chat cases to customer account based on provided email address.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/330974/deepconverse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/deepconverse-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/330974/deepconverse> |
| en-GB | <https://www.softwareadvice.co.uk/software/330974/deepconverse> |
| en-IE | <https://www.softwareadvice.ie/software/330974/deepconverse> |
| en-NZ | <https://www.softwareadvice.co.nz/software/330974/deepconverse> |

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