Lavu POS

Pros

Ease of use interface and access control

Cons

It being online base has it set backs. A local add on should be recommended for online fauilers.

Pros

Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call.

Cons

There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track.

Pros

We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.

Cons

Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

A lot of good easy to use features and reward systems that weren’t offered by others

Cons

Not the best customer service, good use a few up to date features

Pros

They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons

Everything I said about. The miscommunication and false information.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Service has been readily available to answer questions. Staff are kind and available.

Cons

There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking.

The functionality for our complex needs needs to be improved.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Im new at it . But it seems easy to do and handle

Cons

Nothing yet . Have not had it long and waiting on business to open

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

The entire onboarding team was phenomenal and attentive to my needs for the POS. Very engaging.

Cons

The main terminal does not rotate. Terminal was shipped in dark mode which did not allow me to view the setup screen.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

The ease of building your own products and able to integrate with online orders

Cons

We don’t have any complaints about lavu pos

Pros

Great service experience , always solve my problems

Cons

Everything is ok, really easy to use and is a great tool for my business

Pros

24/7 support, ease of adding and modifying menu items.

Cons

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!

Cons

The fact that everything they said in sales in a LIE!!!!
Onboarding person turned ugly when I questioned dates.

Pros

Ease of setup and on the fly changes made it a preferred candidate for the business.

Cons

Features being locked out until advised by setup team.

Pros

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

Cons

So far, we have no complaints and are really satisfied with the system and the support.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Ability to utilize Tab Order as location default during initial deployment in 2014.

Cons

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Alternatives Considered

Pros

A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs

Cons

Potentially being locked out of the iPod occasionally

Pros

The staff was great and easy to work with

Cons

Everything was fine. Even the language barrier at times

Pros

[sensitive content hidden] our on board hostess. [sensitive content hidden] is one of the best with a real desire to make sure she delights her customers.

Cons

Fees associated with product it's not until after you have the product do they introduce other associated fees that make little sense.

Pros

Overall, easy to use and easy to obtain reports
Excellent customer service

Cons

Sometimes the ordering functions are confusing

Pros

Easy to sell and restaurants. Love it. The customer experience.

Cons

Actually, nothing I’ve had good experiences I actually like selling this product.

Pros

Lavu was extremely quick to deliver and set up. My team jumped right into operating the new POS system with ease!

Cons

I thought I was receiving wireless printers for our kitchen.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Features, easy to use and price is fair. Just wish we could purchase our own iPad. I like how it is open sourced with any other company as well most competitors are limited with that.

Cons

Customer service was horrendous with employees being fired or no one following up with meetings. Webgot shuffled to the side and delayed our restaurant to get ready. Basically something that was told us in sales vs real life was very different. Onboarding took about 5 months vs what was told us 3 weeks. In all fairness, we had Nazia that took over the account and did an amazing job. Rest of teams we talked to seemed they were not trained well, or rotating staff.

Pros

How fast and easy it was to get set up and get my business processing payments

Cons

I currently do not have any cons at this point in time

Pros

Its really great to get service from [sensitive content hidden] and the way you support us since the beginning with golden patience which means alot to us and your dedication towards us even on your work off time still responded to my each and every mail time to time makes us feel like lavu is best guest support and special thanks behalf of my team for helping us in menu drive setup and otter integration.Hope to hear from you if we need any kind of assistance and once again thank you for everything.you are the best and your smile is a golden award to lavu

Cons

I dont have any issues and i dont feel yet maybe because of [sensitive content hidden] support towards us

Pros

Quick help with customer support but my main contact always forgot I had a three hour time difference

Cons

The credit card implementation process, my appointed rep didn’t think to ask where my router was so the new $400 piece of equipment was redundant

Pros

After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.

Cons

For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.

Cons

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Pros

The support team is highly efficient. Thanks for that.

Cons

It is not an ERP system, it's just a POS system. We have to switch to an ERP that also has POS.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.

Cons

Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Cash Discount Function, Photos in the POS System

Cons

Set Up Experience, but in the end it worked out.

Pros

Very simple to use and learn. 24 hour Customer support is very understandable and makes troubleshooting very easy.

Cons

So far there is nothing I like least about Lavu

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Nice hardware and free trial. Knowledgable support team.

Cons

Not transparent with the charges. I was not told about the card point charges. Also no warning of Lavu being cancelled. So I cannot access the reports.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Everything comes to you very fast with simple setup instructions.

Cons

The screen is a little smaller than most

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Nothing now. They have gotten significantly worse over the years.

Cons

Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.

Pros

-Their user interface is beginner friendly and pretty straightforward.
-Customer Service is very helpful in solving issues

Cons

On the back end, as someone using the control panel often, there are some complications that could be put forward in a simpler way.
E.g Multiple store locations are all separated on the control panel with no option for one big "All Stores"

Pros

It’s easy to use and setup. Onboarding team is efficient and knowledgeable.

Cons

Time it took to receive approval and equipment was a bit longer than expected.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

They are very helpful. I love the customer service

Cons

Nothing I didn’t have any other one .

Pros

Zoom calls to help us along with set up and the instructions.

Cons

Slow getting things set up and running but after the zoom calls all is good.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

Seemed like the product was a good value with useful tools. Operative word is seemed

Cons

The customer “no-service” department. Difficult communicating with overseas technicians

Pros

Easy to use and customer service is excellent

Cons

Sometimes the machine will combine orders on computer

Pros

Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.

Cons

I would have to say, I haven't found anything I don't like yet.

Pros

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Cons

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Alternatives Considered

Pros

It’s easy to implement and low upkeep coat make it a win win system.

Cons

If the internet is down so is your ability to process cards if you process through Lavu.

Pros

The easy and great service and the help from [sensitive content hidden].

Cons

Nothing was not good and the service was the best.

Pros

Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use.

Cons

There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges.

Pros

Ease of use, different levels of access based on employee type, excellent customer service

Cons

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Pros

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]

Cons

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Alternatives Considered

Reasons for Choosing Lavu POS

Switched From

Reasons for Switching to Lavu POS

Pros

ease of use is what i like the most about lavu

Cons

setup was a little slow, had issues with downloads

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

The best thing about Lavu is the inventory and pricing down to the ingredients.

Cons

Lavu still needs more available features and be more open to customizing.

Alternatives Considered

Reasons for Switching to Lavu POS

Pros

Familiarity and previous experience working with Lavu

Cons

Length of time to resolve issues associated with account

Alternatives Considered

Reasons for Switching to Lavu POS