About Lavu POS

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program. In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdown. Employee scheduling, shift-trading, and payroll reports are examples of what’s offered for Employee Management. Lavu offers a host of sales, inventory and expense reports that can be accessed anywhere with an internet connection. Currently being used in 89 countries, Lavu can be translated into any language.
Lavu POS Software - Our starter bundle comes with everything you need to get you restaurant up and running! Includes iPad, stand, cash drawer, printer and card reader.
Lavu POS Software - Easily add and edit both modifiers and optional modifiers for any menu item.
Lavu POS Software - Create and split checks by item, seat number, table, and more.
Lavu POS Software - Gain access to robust reporting through our Control Panel.
Lavu POS Software - Lavu's Self-Ordering Kiosk eliminates long lines and wait times.
Lavu POS video
Lavu POS Software - Our starter bundle comes with everything you need to get you restaurant up and running! Includes iPad, stand, cash drawer, printer and card reader. - thumbnail
Lavu POS Software - Easily add and edit both modifiers and optional modifiers for any menu item. - thumbnail
Lavu POS Software - Create and split checks by item, seat number, table, and more. - thumbnail
Lavu POS Software - Gain access to robust reporting through our Control Panel. - thumbnail
Lavu POS Software - Lavu's Self-Ordering Kiosk eliminates long lines and wait times. - thumbnail

Lavu POS pricing

Lavu POS does not have a free version and does not offer a free trial. Lavu POS paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
No
Free trial:
No

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Browse Lavu POS Reviews

244 of 244 reviews
Sort by:
Jamel
Jamel
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2023

New era of POS

Overall great 👍 would definitely recommend.

Pros

Ease of use interface and access control

Cons

It being online base has it set backs. A local add on should be recommended for online fauilers.

Response from Lavu

Hi Jamel, thank you for sharing your thoughts on Lavu. We are so glad to hear that your overall experience has been great!

Replied 30/8/2023
Sherry
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/4/2024

Very Satisfied Customer

Everything is working smoothly and the system is so easy to operate.

Pros

After going through the set up of a rival product 2 years ago and spending 2 years using that system, onboarding and use of Lavu has been the best experience. The onboarding timeline was great to follow along as we were going through the steps. They were able to create exactly what I wanted for the menus. We had to use a system that is totally usable on WiFi. This caused a couple of headaches during installationb Using the system has been very intuitive. Training our team is super easy.

Cons

For the most part, we haven't had a bad experience. Even with the difficulties installing the 2 wireless printers everyone handled the process and the glitches with professionalism even when it took us 4 hours to get it right.

Alternatives Considered

Square Point of Sale, Clover and Toast POS

Reasons for Choosing Lavu POS

The customer service at SpotOn was terrible. They didn't have a good solution to our WiFi situation. It was almost impossible to get refunds for our customers. Sometimes it would take in excess of 10 days and multiple emails to get the refund processed. I could do full refunds, but partials had to be done through their customer service team. I would have to include the SpotOn support team, the supervisor and our sales person on every email to get keep them on top of it. Even then I never would hear if things were taken care of by the extra participants on the email.

Switched From

SpotOn

Reasons for Switching to Lavu POS

The cost and the availability of a fully WiFi enabled system. The great customer service was just icing on the cake.
Brian
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/1/2025

Great system and support overall!

Overall installation went smoothly and I love that the onboarding personnel ([sensitive content hidden]) has been so readily available when we have questions.

Pros

We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily.

Cons

Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations.

Alternatives Considered

Epos Now and Clover

Reasons for Choosing Lavu POS

Square charged us for everything we wanted to do on it.

Switched From

Square Point of Sale

Reasons for Switching to Lavu POS

Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost.

Response from Lavu

Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at [email protected] and we can explore your options!

Replied 29/1/2025
Bianca
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 6/2/2025

Lavu pos review

Overall pretty decent for the price point, moderately easy to set up

Pros

A lot of good easy to use features and reward systems that weren’t offered by others

Cons

Not the best customer service, good use a few up to date features

Nick
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
1

1
Reviewed on 26/11/2024

Lavu my experience

Again they could run the market on the pos world if they would get it together with the lack of truth and accountability for what was said by sales reps. GET EVERYTHING IN WRITING.

Pros

They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell.

Cons

Everything I said about. The miscommunication and false information.

Alternatives Considered

Toast POS

Reasons for Choosing Lavu POS

Because of the crashing of the software in the past. Amazing support product just wasn’t up to par.

Switched From

Aloha EPOS

Reasons for Switching to Lavu POS

Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T.
Stacy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 30/7/2024

Hidden Gem

Bumpy. But they hit a home run by the time we were all set to go. Went live a week later than they planned but a week before we planned. The entire team was super helpful in the process and delt with a really picky customer with a really large menu with patience.

Pros

Sky is the limit on what you can do with the point of sale with the proper knowledge. ASK QUESTIONS. They will teach you anything you would like to know or do it for you in just a phone call.

Cons

There were a few bumps in the set up that made me nervous. Almost bailed out on it before even starting. They were able to fix the issues, get the account set up correctly and get the process moving back on track.

Sunny
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
4

2
Reviewed on 14/11/2024

Surprise charges

Surprise charges - once I have issues, then I took multiple tries to get feedback.

Pros

Nice hardware and free trial. Knowledgable support team.

Cons

Not transparent with the charges. I was not told about the card point charges. Also no warning of Lavu being cancelled. So I cannot access the reports.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Lavu POS

Tipping system is not encouraging. Also cannot run complex report

Switched From

PayPal Zettle

Reasons for Switching to Lavu POS

Free trial was nice when I don’t have to put money down.
Kimberly
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 6/12/2024

Good job . And very polite people

Good so far . Will let you know more in a month when we open

Pros

Im new at it . But it seems easy to do and handle

Cons

Nothing yet . Have not had it long and waiting on business to open

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

I had a friend told me it would make things easier.

Response from Lavu

Thank you for your review! If there is anything we can do to assist you, please don't hesitate to reach out at [email protected].

Replied 29/1/2025
Corissa
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/2/2025

Jeff’s Pizza Lavu

Pros

The ease of building your own products and able to integrate with online orders

Cons

We don’t have any complaints about lavu pos

Al
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/3/2025

Great service

Always with the best service and attention

Pros

Great service experience , always solve my problems

Cons

Everything is ok, really easy to use and is a great tool for my business

Response from Lavu

Thank you for your review! We appreciate your business.

Replied 7/3/2025
Demetrius
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

Lavu is great for Medium to Large Restaurants

Overall our experience with Lavu is great, the onboarding team made sure everything was set up correctly and functioning. The ease of use and flow of the system makes using Lavu a wonderful experience.

Pros

The best thing about Lavu is the inventory and pricing down to the ingredients.

Cons

Lavu still needs more available features and be more open to customizing.

Alternatives Considered

Lightspeed Restaurant and TouchBistro

Reasons for Switching to Lavu POS

We chose Lavu over the others because of Lavu's OPEN API and Inventory down to the ingredient.

Response from Lavu

Hi Demetrius,
Thank you for sharing your experience with Lavu. We are glad to hear that your overall experience has been great. We appreciate the feedback of wanting more features. Our software is constantly being updated and we love to take our customer feedback into consideration!

Replied 24/1/2024
Kevin
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 16/12/2023

No Free Trial.

Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !!

Pros

Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!!

Cons

The fact that everything they said in sales in a LIE!!!!
Onboarding person turned ugly when I questioned dates.

Response from Lavu

Hi Kevin, we appreciate your feedback and are sorry to hear about your negative experience. We take such concerns seriously and would like to investigate this matter further. Our team is actively working on this to come up with a resolution for you. We strive to provide excellent customer service, and your input helps us improve. Thank you for bringing this to our attention.

Replied 18/12/2023
Alex
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/3/2024

LAVU POS IPAD

It was hard to manage schedules between all parties.

Pros

Ease of setup and on the fly changes made it a preferred candidate for the business.

Cons

Features being locked out until advised by setup team.

Response from Lavu

Hi Alex, thank you for sharing your experience with Lavu! Please reach out to our 24/7 support team if you ever need anything.

Replied 14/3/2024
Jessica
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/6/2023

Great system for us!

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

Pros

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

Cons

So far, we have no complaints and are really satisfied with the system and the support.

Reasons for Choosing Lavu POS

We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.

Switched From

FoodZaps

Reasons for Switching to Lavu POS

Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.

Response from Lavu

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

Replied 12/6/2023
Jon
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/2/2024

10 year user

We have been long time user who appreciates the continued development and support over the years.

Pros

Ability to utilize Tab Order as location default during initial deployment in 2014.

Cons

Level of customization in front end user configuration. Scheduling and management notes are undeveloped in reports

Alternatives Considered

Microsoft SQL Server, Square Payments and Clover

Response from Lavu

Hi Jon, thank you for sharing your experience and for being a loyal Lavu user. We greatly appreciate your business and feedback, we are always trying to improve and be the best that we can. As always, please let us know if there is any we can do for you.

Replied 12/2/2024
Nick
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2024

Nissan cafe

Great. Lavu is a great company and easy to work with

Pros

The staff was great and easy to work with

Cons

Everything was fine. Even the language barrier at times

Response from Lavu

Hi Nick, thank you for sharing your experience with Lavu. We are glad to hear that everything has gone well!

Replied 26/3/2024
Kahala
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 5/2/2024

New customer for Lavu

Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok.

Pros

The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use.

Cons

Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register.

Alternatives Considered

PayPal, Square Payments, Clover and Toast POS

Response from Lavu

Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team.

Replied 8/2/2024
Mike
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 17/8/2024

I like it

So far so good. We are just getting started so not to sure how it will go back so far so good we have no complaints as far as the use.

Pros

[sensitive content hidden] our on board hostess. [sensitive content hidden] is one of the best with a real desire to make sure she delights her customers.

Cons

Fees associated with product it's not until after you have the product do they introduce other associated fees that make little sense.

james
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/7/2024

GREAT COMPANY

great experience for a person with no pos experience

Pros

so far love everything about lavu no problems what so ever.

Cons

nothing at all. The entire experience has been smooth and transparent.

Nia
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 20/3/2024

Juice Bar setup

The team has been helpful, but still need to know info about extra fees charged to my account

Pros

Ease of use, the system is easy to use.

Cons

I’ve been charged extra fees and don’t know why.

Response from Lavu

Hi Nia, thank you for sharing your experience! We understand this can be confusing and cause for concern. Your customer success manager, Nick, has reached out to hopefully clear up any issues. Please reach out if you need anything at all.

Replied 22/4/2024
Monica
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/4/2024

Amazing System

Pros

The Customer Service is amazing! [sensitive content hidden] is always very helpful and responds quickly to my questions.

Cons

So far everything has been great so I cannot answer this question with any sort of negative remark.

Giuseppe
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/7/2023

Amazing and efficient service

Amazing

Pros

Everything : fast and efficient and reasonably price

Cons

Nothing ; we are very happy in particular with [sensitive content hidden]

Alternatives Considered

TouchBistro

Reasons for Choosing Lavu POS

Price and efficiency

Switched From

Toast POS

Reasons for Switching to Lavu POS

Price and efficiency

Response from Lavu

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again!

Replied 20/7/2023
Enddia
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2023

[sensitive content hidden] did an amazing job

Pros

How fast and easy it was to get set up and get my business processing payments

Cons

I currently do not have any cons at this point in time

Response from Lavu

Thank you for taking the time to share your positive experience with Lavu. We're happy to hear that everything has gone well. If you ever need anything, please feel free to reach out to our team. Your feedback is valuable, and we appreciate your support!

Replied 20/12/2023
Shanon
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/5/2023

iPad based POS

Fantastic!! Editing my menu has never been so easy!!

Pros

Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!!

Cons

We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all.

Alternatives Considered

Toast POS

Reasons for Choosing Lavu POS

In person rep for service and install.

Switched From

Harbortouch Onyx POS

Reasons for Switching to Lavu POS

In person rep.

Response from Lavu

Hi Shanon, thank you for sharing your experience with Lavu so far! We are so glad to hear that everything is going well. As always, please reach out to customer support if you need anything. Thanks, again!

Replied 26/5/2023
Robert
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/6/2023

Lavu pos for new restaurant

Pros

ease of use and training for employees and tracking labor and inventory

Cons

understanding some support personnel broken English when calling for help

Response from Lavu

Hi Robert! Thank you for taking the time to share your experience with Lavu. We are so glad that you made the switch and are having an enjoyable experience.

Replied 15/6/2023
Amy
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
1
Ease of Use
2
Customer Support
5

3
Reviewed on 8/11/2024

Just getting started.

We are just getting into functionality. We will need to see some changes created to best suit our specific business needs.

Pros

Service has been readily available to answer questions. Staff are kind and available.

Cons

There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking.

The functionality for our complex needs needs to be improved.

Alternatives Considered

TouchBistro

Reasons for Choosing Lavu POS

Poor customer service. Numerous errors by Toast staff. Length to correct costly errors. HORRIBLE PAYROLL EXPERIENCE. HUGE MISTAKES BY THEIR TEAM IN REPORTING WITH NO ACCOUNATBILITY. INTITAILLY TRIED STATING IT WAS NOT THEM

Switched From

Toast POS

Reasons for Switching to Lavu POS

Pricing, equipment customer support team
reid
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/4/2024

Non-Profit Partner

very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.

Pros

No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.

Cons

hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.

Kenny Felassi
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 29/8/2024

Ideal for small businesses.

Their inflexibility with upgrades and custom requests is a dealbreaker for me.

Pros

The support team is highly efficient. Thanks for that.

Cons

It is not an ERP system, it's just a POS system. We have to switch to an ERP that also has POS.

Alternatives Considered

Odoo

Reasons for Switching to Lavu POS

We were a small business back then and it was good enough for taking orders and send them to the kitchen KDS.
Nathan
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/2/2024

Lavu Review

It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.

Pros

How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.

Cons

Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!

Alternatives Considered

Clover

Reasons for Choosing Lavu POS

Because the business owner and I know each other.

Switched From

Toast POS

Reasons for Switching to Lavu POS

Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.

Response from Lavu

Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.

Replied 6/2/2024
LaRae
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 15/7/2024

Lavu POS Experience

Very consistent nice and timely customer service,

Pros

Cash Discount Function, Photos in the POS System

Cons

Set Up Experience, but in the end it worked out.

Michael
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/9/2024

Love it love it love it

I had switched from Touch Bistro to Lavu. Lavu is 100 times less stressful to learn and use.

Pros

Very simple to use and learn. 24 hour Customer support is very understandable and makes troubleshooting very easy.

Cons

So far there is nothing I like least about Lavu

Alternatives Considered

Toast POS

Reasons for Switching to Lavu POS

Lavu has better pricing and better customer support
Wendy
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

Simple with Back up help

Overall, it has been an easy set up, and they are available to help.

Pros

Everything comes to you very fast with simple setup instructions.

Cons

The screen is a little smaller than most

Alternatives Considered

Skytab POS and Toast POS

Reasons for Switching to Lavu POS

Included products included without extra

Response from Lavu

Thank you for your review, Wendy! We'd like to make sure you are utilizing our largest screen option. Please reach out to us at [email protected] and we can confirm.

Replied 29/1/2025
Verified Reviewer
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 5/10/2023

Worst small business pos system ever

We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.

Pros

Nothing now. They have gotten significantly worse over the years.

Cons

Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.

Response from Lavu

Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.

Replied 17/10/2023
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
1
Customer Support
1

3
Reviewed on 8/3/2024

Not for the faint of heart

POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.

Pros

Seemed like the product was a good value with useful tools. Operative word is seemed

Cons

The customer “no-service” department. Difficult communicating with overseas technicians

Response from Lavu

Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at [email protected].

Replied 14/3/2024
Sammy
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/9/2024

Lavu POS Control Panel

Been using it for a couple months, so far, it's been an alright experience...not much to complain about

Pros

-Their user interface is beginner friendly and pretty straightforward.
-Customer Service is very helpful in solving issues

Cons

On the back end, as someone using the control panel often, there are some complications that could be put forward in a simpler way.
E.g Multiple store locations are all separated on the control panel with no option for one big "All Stores"

Stephanie
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/9/2024

Easy to Operate

Pros

It’s easy to use and setup. Onboarding team is efficient and knowledgeable.

Cons

Time it took to receive approval and equipment was a bit longer than expected.

Alternatives Considered

CAKE POS, Square Point of Sale and Toast POS

Reasons for Switching to Lavu POS

Equipment offer included in price was very important to me in making a decision.
Patricia
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2024

Best POS and service

Great it is a great service .

Pros

They are very helpful. I love the customer service

Cons

Nothing I didn’t have any other one .

Tara
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2024

Excellent restaurant POS!

Pros

Ease of use, different levels of access based on employee type, excellent customer service

Cons

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Response from Lavu

Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.

Replied 26/3/2024
Cinda
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 10/8/2024

The loaded spud

Great everyony was great and so helpful

Pros

Zoom calls to help us along with set up and the instructions.

Cons

Slow getting things set up and running but after the zoom calls all is good.

Alternatives Considered

CAKE POS

Reasons for Choosing Lavu POS

The ease if using Lavu and understanding how it works

Switched From

Toast POS

Reasons for Switching to Lavu POS

I could never get any help on how to set it up and how to use it.
Travis
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/5/2024

Lavu Review

Very good experience with the system. Customer service is excellent

Pros

Easy to use and customer service is excellent

Cons

Sometimes the machine will combine orders on computer

Sherri
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 9/5/2024

Lavu Review

So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content hidden] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!

Pros

Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.

Cons

I would have to say, I haven't found anything I don't like yet.

Greg
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/8/2024

Another great experience dealing with the Customer Service from lava

I’ve had a wonderful experience working with lava. Robust POS, great customer service, and very user Friendly functions

Pros

A robust, yet very easy to learn POS. It has all of the functions that busy restaurants needs

Cons

Potentially being locked out of the iPod occasionally

Hilton
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/4/2024

Best POS for the money

They have great customer service and are always available if you need help.

Pros

It’s easy to implement and low upkeep coat make it a win win system.

Cons

If the internet is down so is your ability to process cards if you process through Lavu.

Geoffrey
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/9/2024

A good fit

Great service and the deal is better than any other company. [sensitive content hidden] was great and patient.

Pros

The easy and great service and the help from [sensitive content hidden].

Cons

Nothing was not good and the service was the best.

Debbie
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/9/2023

❤️ LAVU❤️ It's a must for your Bar/Restaurant!

We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered.

Pros

Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use.

Cons

There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges.

Response from Lavu

Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out!

Replied 5/9/2023
Joe
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/12/2023

WE LOVE YOU LAVU!

Pros

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]

Cons

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Reasons for Choosing Lavu POS

We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.

Switched From

Toast POS

Reasons for Switching to Lavu POS

Support, cost, functionality, efficiency.

Response from Lavu

Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.

Replied 6/12/2023
Greg
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2023

24/7 support great!, credit card issues, and modifier limits.

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

Pros

24/7 support, ease of adding and modifying menu items.

Cons

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus.
modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Alternatives Considered

CAKE POS, TouchBistro and Toast POS

Reasons for Switching to Lavu POS

Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.

Response from Lavu

Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!

Replied 2/1/2024
Jacob
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/8/2024

lavu pos is great for business

so far its worked well, works fast, want to change receipts

Pros

ease of use is what i like the most about lavu

Cons

setup was a little slow, had issues with downloads

Alternatives Considered

Square Point of Sale

Reasons for Switching to Lavu POS

cost effective solution that does everything I need for my new business without extra costs for features I dont need from a POS.
Tr
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 21/8/2023

Do not trust Lavu with payment information

My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?

Pros

For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.

Cons

Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.

Response from Lavu

Hi there,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused.
We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill.
Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations.
We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.

Replied 28/8/2023
Jimmy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/2/2024

Re-start 2.0

Very good to finally resolve and get the refund on accounts as promised

Pros

Familiarity and previous experience working with Lavu

Cons

Length of time to resolve issues associated with account

Alternatives Considered

Square Payments

Reasons for Switching to Lavu POS

Continue relationship 12 years and will continue to to grow

Response from Lavu

Hi Jimmy, thank you for sharing your experience with Lavu. We are glad to hear that you have been a loyal Lavu partner and that everything has been resolved. As always, please reach out if you need anything.

Replied 13/2/2024
244 reviews

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