--- description: Review of VICIdial Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VICIdial | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [VICIdial](/software/33171/vicidial) # VICIdial Canonical: https://www.softwareadvice.ie/software/33171/vicidial Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/33171/vicidial?page=2) > VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording. VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary. Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more. Support is available online and via email. > > Verdict: Rated **4.7/5** by 265 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 265 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vicidial Group - **Location**: St Petersburg, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$400.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Software is free, while the hosted service (VICIhost) is available at several price points including the following examples: $1,000 initial server provisioning fee (also includes 1st month of hosting) $500 server provisioning fee for each additional server (includes 1st month of hosting) $400 per server per month hosting fee (after first month) plus cost of minutes. See website pricing for more detailed breakdown of current costings. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada and 24 more ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (24 total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Telemarketing Software](https://www.softwareadvice.ie/directory/4239/telemarketing/software) ## Alternatives 1. 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[LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "VicDial has changed my business forever" — 5.0/5 > **Chris** | *8 March 2022* | Think Tanks | Recommendation rating: 10.0/10 > > **Pros**: I love the way you can totally customize vicidial and how many features it has > > **Cons**: The interface is a little old school but since its open source, I was able to change it to my liking > > My expereience with the Vicidial group has been nothing but amazing, they definitely know what they are doing and I have learned so much over the past 15 years ----- ### "Functional but Not Very Flexible" — 5.0/5 > **Verified Reviewer** | *30 April 2026* | Insurance | Recommendation rating: 3.0/10 > > **Pros**: What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion > > **Cons**: What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. > > What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. ----- ### "good basic dialer" — 5.0/5 > **david** | *6 August 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: this dialer works, its easy to learn. i use it to sell on the phone > > **Cons**: first day i had to have tech set it up, the sip settings. this was due to me not having personal knowledge of it. i didn't try to get support from the maker since we our own it guy. ----- ### "VICIDIAL review late 2025" — 5.0/5 > **Fred** | *13 November 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional > > **Cons**: I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? > > it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money ----- ### "Good Call center solution open source" — 5.0/5 > **Reda** | *16 January 2023* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Vicidial is very complete and easy to install and deploy.Agent interface is easy to use in a natural way.Modifications can be made directly on the opensource code > > **Cons**: The scripter isn t very rich. You have to program your own script if you want an evolved script > > Vicidial gave me a 0$ solution and helped me maximize my income ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/33171/vicidial?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/33171/vicidial) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data