--- description: Review of Pointel Configuration Management Solution Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pointel Configuration Management Solution | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [Pointel Configuration Management Solution](/software/333039/pointel-configuration-management-solution) # Pointel Configuration Management Solution Canonical: https://www.softwareadvice.ie/software/333039/pointel-configuration-management-solution > Configuration Management Solution (CMS) is a web application, lets your operators manage the Genesys configurations environment in one place. CMS provides you with a centralized vision of your Genesys configuration environment to help proactively manage, track quickly, process the configuration changes, and optimize your Genesys Infrastructure. CMS helps your operators to ensure changes introduced do not conflict with each other before rollout. Capture a complete snapshot of configuration objects as versions and assess the changed objects by comparing the snapshots with configuration server objects. It provides comparisons and auditing capabilities such as tracking and reporting the changes and rollback of the misconfigured configuration to its pre-change state. Different graphical representations let you verify the configuration changes at a glance if the configurations of your configuration versions are a consistent and complete understanding of how the configuration of one item affects another item. It provides a flexible dashboard feature that gives a high visibility of changes made in the Genesys CME. Restriction to unauthorized \& duplicate configuration server parameter modifications that end with cost reduction. Reinforce and strengthen your contact center performance. Better quality of service with faster restoration capability. Records high volume real-time data. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 5 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Pointel - **Founded**: 18 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, South Africa, Switzerland, United Kingdom, United States ## Features - Activity Tracking - Alerts/Notifications - Audit Trail - Change Management - Change Tracking - Configuration Management - Data Visualisation - Performance Monitoring ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) - [Configuration Management Tools](https://www.softwareadvice.ie/directory/4653/configuration-management/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) ## Alternatives 1. 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CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it \! ----- ### "The perfect tool to improve the treatment of my clients." — 5.0/5 > **Jeniriana** | *22 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients. > > **Cons**: This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality. ----- ### "cms review" — 5.0/5 > **Verified Reviewer** | *25 November 2018* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: the way it intergrates customer information > > **Cons**: having to reenter some customer information > > my overall experience is good I work with this system every day so im pretty use to it ----- ### "Amazing program" — 5.0/5 > **Jose** | *15 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development. > > **Cons**: I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. ----- ### "Love to work with this company" — 5.0/5 > **Brenda** | *1 April 2018* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers. > > **Cons**: I really do not have any complaints about CMS. I'm very happy with the services offered, great job... ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/333039/pointel-configuration-management-solution) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data