---
description: Review of GatherUp Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: GatherUp | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [GatherUp](/software/333590/gatherup)

# GatherUp

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> GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. 

Listen: Gather customer feedback from first party to third party reviews to NPS scores and surveys
- Email requests
- SMS requests
- TextBack
- Web-to-Text Widget 
- Monitor reviews on the most important sites
- Monitor Google Business Profile Q\&A 

Understand: Analyze customer feedback for actionable insights
- Tag customers by theme or topic
- Auto-tagging reviews
- Performance reporting
- Smart Insights
- Filter reports by tag or keyword
- Feedback and review notifications

Engage: Leverage insights to attract, engage, and retain customers
- AI-assisted review responses
- SMS Marketing
- Two-Way SMS Conversations
- Display reviews on website using widgets
- Location or tag-specific review widget 
- Social sharing
> 
> Verdict: Rated **4.6/5** by 41 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 41 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Insight Integrity Group

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Price per location.
Multi-location pricing plans available. 
Digital agency pricing available. (White Label options at $440 annual)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
- **Available Countries**: Australia, Canada, New Zealand, South Africa, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customisable Questions
- Customisable Reports
- Customisable Templates
- Dashboard
- Data Analysis Tools

## Integrations (17 total)

- AthenaPortal
- Constant Contact
- DrChrono
- Glassdoor
- Indeed for Employers
- Lightspeed
- Lunchbox
- Mailchimp
- Olo
- OpenTable
- Toast POS
- Trustpilot
- Twitter/X
- Untapped
- Zapier

... and 2 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)

## Related Categories

- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)
- [Reputation Management Software](https://www.softwareadvice.ie/directory/4509/reputation-management/software)

## Alternatives

1. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews)
2. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (702 reviews)
3. [rater8](https://www.softwareadvice.ie/software/313432/rater8) — 5.0/5 (182 reviews)
4. [TrueReview](https://www.softwareadvice.ie/software/193489/truereview) — 5.0/5 (150 reviews)
5. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews)

## Reviews

### "Easier to generate 1st & 3rd party reviews" — 5.0/5

> **Verified Reviewer** | *11 February 2019* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews.
> 
> **Cons**: The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing.

-----

### "Excellent software and a great value" — 5.0/5

> **Lindsey** | *6 July 2023* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project.
> 
> **Cons**: Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval.
> 
> We have a better pulse on our customer satisfaction and have increased our online reviews.

-----

### "Price has gone up; customer support quality has gone down" — 3.0/5

> **Erika** | *18 April 2024* | Hospitality | Recommendation rating: 3.0/10
> 
> **Pros**: Ease of use; negative review management; automation
> 
> **Cons**: Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.

-----

### "Traject Review of GatherUp" — 5.0/5

> **Brian** | *14 July 2023* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: The data business owners are able to obtain on their performance as a business.
> 
> **Cons**: No contractual agreement for white label partnerships
> 
> I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry.

-----

### "Powerful and solid" — 4.0/5

> **David** | *11 July 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: We use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business.
> 
> **Cons**: A few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great.
> 
> Automating the review gathering process for our clients and optimizing the flow. Love the agency dashboard and the weekly e-mail summaries gives us a good pulse on our clients.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/333590/gatherup)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/survey/gatherup-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/333590/gatherup> |
| en-GB | <https://www.softwareadvice.co.uk/software/333590/gatherup> |
| en-IE | <https://www.softwareadvice.ie/software/333590/gatherup> |
| en-NZ | <https://www.softwareadvice.co.nz/software/333590/gatherup> |

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