About FreeAgent
FreeAgent pricing
FreeAgent does not have a free version but does offer a free trial. FreeAgent paid version starts at £14.50/month.
Alternatives to FreeAgent
FreeAgent Reviews
Feature rating
- Industry: Environmental Services
- Used Weekly for 1-5 months
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Review Source
Makes bookkeeping easy for a novice, and still keeps an accountant happy
Saves me a whole lot of time, and helps me keep clear records for my accountant.
Pros
At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up!
It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment.
Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately).
I also like the fact that it reminds me when my corporation tax and annual accounts are due.
In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything.
The Android app is also great for reconciling payments and recording expenses on the move.
The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.
Cons
Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly.
Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent.
It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!
Response from FreeAgent Central
Hi Anne,
Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback.
I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon.
Thanks again for using FreeAgent, we really appreciate it!
All the best,
The FreeAgent Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Freeagent - simple and reliable accounting
Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.
Pros
The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.
Cons
There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
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Review Source
Exceptionally Poor Customer Support
I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent.
For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude.
That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers.
Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January.
I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart.
I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!
Response from FreeAgent Central
Hello Oscar,
Thank you for taking the time to leave feedback.
My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.
I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.
As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.
The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on [email protected] and I can arrange it for you
To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.
Kind regards,
Kevin
- Industry: Sports
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Using FreeAgent for club accounting
Learning the terminology that FreeAgent uses to a while, particularly as a Xero user in the workplace. For cost vs functionality it can’t be beaten
Pros
We receive free access to FreeAgent as part of our bank account package. It makes accounting for our club so much easier than the previous excel sheets
Cons
It’s not quite as good as Xero, but it’sa fraction of the price. For a non-profit it’s a winner
Alternatives Considered
XeroReasons for Switching to FreeAgent
Ultimately cost, as a free to us package, it can’t be rivalled- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Highly recommended
Pros
I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it.
Cons
Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software.
