--- description: Review of Upper Hand Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Upper Hand | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Facility Management Software](/directory/4310/cafm/software) > [Upper Hand](/software/333925/upper-hand) # Upper Hand Canonical: https://www.softwareadvice.ie/software/333925/upper-hand Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/333925/upper-hand?page=2) > Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com. Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand\! Optimize business operations: - Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes - Improved staff efficiency, morale, turnover, and overall business productivity - Reduced risk of costly errors and scheduling conflicts from manual tasks and processes Increase member satisfaction: - Higher conversion rates via easy booking process that reduces friction during checkout - Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences - Increased customer satisfaction from more convenient and flexible ways to engage and transact Make better business decisions: - Instantaneous access to accurate customer and payments data in real-time - Visualize business KPIs over time, discover buyer trends, \& detect impending blockers to growth - Integrated software \& payments platform eliminates need to aggregate data from multiple costly sources > > Verdict: Rated **4.1/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 110 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Upper Hand - **Location**: Indianapolis, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Absence Management - Address Book - Alerts/Notifications - Appointment Management - Appointment Scheduling - Attendance Management - Attendance Tracking - Attendee Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar/Reminder System - Capacity Management - Class Management - Class Registration - Class Scheduling ## Integrations (2 total) - Fivetran - Snowflake ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software) ## Related Categories - [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software) - [Franchise Management Software](https://www.softwareadvice.ie/directory/4575/franchise-management/software) - [Martial Arts Software](https://www.softwareadvice.ie/directory/4246/martial-arts/software) - [Gymnastics Club Software](https://www.softwareadvice.ie/directory/4355/gymnastics/software) - [Dance Studio Software](https://www.softwareadvice.ie/directory/4539/dance-studio/software) ## Alternatives 1. [Daxko Operations](https://www.softwareadvice.ie/software/73761/daxko-operations) — 4.5/5 (168 reviews) 2. [Mindbody](https://www.softwareadvice.ie/software/188104/mindbody) — 4.0/5 (2982 reviews) 3. [WellnessLiving](https://www.softwareadvice.ie/software/56362/wellnessliving) — 4.4/5 (605 reviews) 4. [Wodify](https://www.softwareadvice.ie/software/114351/wodify-core) — 4.5/5 (154 reviews) 5. [ClubExpress](https://www.softwareadvice.ie/software/383500/clubexpress) — 4.2/5 (515 reviews) ## Reviews ### "Great for Lessons" — 4.0/5 > **Natasha** | *18 January 2022* | Sports | Recommendation rating: 8.0/10 > > **Pros**: UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director. > > **Cons**: Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict. ----- ### "So convenient\!" — 5.0/5 > **Jiselle** | *30 January 2020* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us\! > > **Cons**: The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon. > > The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software\! ----- ### "A good looking product that still has some development needed" — 3.0/5 > **Alex** | *10 August 2022* | Sports | Recommendation rating: 5.0/10 > > **Pros**: It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management. > > **Cons**: Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective. > > The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers. ----- ### "Great Support, Developing Product" — 4.0/5 > **CHRIS** | *7 February 2020* | Sports | Recommendation rating: 10.0/10 > > **Pros**: We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve. > > **Cons**: Reporting needs to be stronger and more actionable. > > We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid. ----- ### "Thanks UH" — 4.0/5 > **Donny** | *6 February 2020* | Sports | Recommendation rating: 8.0/10 > > **Pros**: Ease of use, great customer service, easy for customers and super Intuitive. > > **Cons**: Functionality could be boosted for our industry, a few work around a here and there. > > Excellent, super easy to easy and intuitive..great people at UH ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/333925/upper-hand?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/333925/upper-hand) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data