UChat

Pros

The first thing is it allows many channels, even for the lowest tier. I would say the deal is a win-win situation. Before this I use chatfuel, I migrated into a third-party script I bought in Codecanyon. Then, Uchat offers some good deals. So, after several months of using the platform, I was satisfied with the flow builder, the hassle-free while creating the chat flow, the user are free to build the integration between UChat with another system. If you have not started any chatbot before this, I would recommend using UChat, because the user interface is user-friendly or beginner-friendly.

You don't have to learn so many technical things, because UChat has covered that. You need to develop your chatbot and start interacting with your customer.

Their team also works hard on making new videos and improving their documentation from time to time. Also not to forget, their team also actively produce new features for user benefit.

Cons

Every platform would encounter some unexpected bugs. That's normal, and the main concern for users might be how fast they respond to the user. Not to say that I dislike their response; it's just that maybe the team can improve it from time to time.

Some issues related to several users does not understand the UChat offering. Maybe UChat team can improve the way they deliver the message to their future user. Perhaps with more interesting infographics, some users might prefer to watch videos. Overall, I satisfied with the services offered by UChat.

Alternatives Considered

ManyChat and Chatfuel

Reasons for Choosing UChat

By using UChat, it helps me to produce a good flow of chat communications. Before this, by using third-party script, I would worry about updating the system according to the chat platform like Facebook, or whatsapp if the system has recent updates. So, when using UChat, I do not have to worry for that now and focus on developing the template and some integration that might be beneficial for the chat system.

Reasons for Switching to UChat

I do not have to worry for to update the system and focus on developing the template and some integration that might be beneficial for the chat system.

Pros

One of the most beneficial things we used Uchat for was it's automations and flows, it enabled us without the use of many DM setters to generate hundreds of thousands in dollars to enabled us to get the 2 comma club award at clickfunnels. The second best thing about it is probably the support we've received, would 100% recommend this platform, been a trust Uchatter since we discovered the platform.

Cons

Nothing at the moment, I'm yet to see something I'm disappointed in, I panicked at one point and thought the data was erased but it was my fault as I'd simply clicked on the wrong workspace (I was tired)

Alternatives Considered

ManyChat

Reasons for Choosing UChat

Mostly because of the founders vision for Uchat

Switched From

ManyChat

Pros

I love UChat's easy and intuitive interface, allowing me to build smart, multi-channel bots without coding, which speeds up communication and boosts productivity.

Cons

The mobile app has been reported to need updates to enhance speed and usability, aiming to match the performance of global messaging apps.

Pros

It is a good platform to create and deploy your chatbots. Easy to use. Good Support from the team as well.

Cons

No cons found yet since the product used

Pros

Uchat is constantly improving and improvising. Only few years, Uchat has expanded into supporting more than 10 different social media chatbots, which is amazing! The team is constantly upgrading the system.

Cons

Since the company is constantly changing, there are features that may have bugs, But this is very minimal. All in all, Uchat is committed in making the system better and better.

Alternatives Considered

ManyChat

Reasons for Choosing UChat

Uchat can support more social media channels, and it looks promising.

Switched From

ManyChat

Reasons for Switching to UChat

Uchat can support more social media channels, and it looks promising.

Pros

I like UChat for it's features and the team behind it. Almost everyday they are introducing new features or feature updates. They are also in the look out of new technology that can be implemented in UChat that will benefit its users. One of most advanced chatbot platform in the world today.

Cons

Their reporting and analytics sections can use some improvement.

Pros

-Omnichanel. One chatbot that can be connected to all your platforms and social profiles.-Instagram special features. Replying to comments on posts and stories.-Integrations. You can easily add users to Google Sheets or to a newsletter list.-Ecommerce. It integrates with several e-commerce solutions and actually you can build your own store with Uchat.

Cons

So far everything has been great, sometimes the platform may look intimidating but they have many tutorials to help.

Alternatives Considered

Landbot

Reasons for Choosing UChat

-I needed a very intuitive but powerful platform.-The community and support is awesome.

Switched From

Tidio, Activechat, Drift, Boost.AI, Customers.ai and Birdeye

Reasons for Switching to UChat

Pricing and active community (we learn from other users)

Pros

User-friendly interface,Customizable to match branding,Integrations with popular messaging apps,AI-powered for improved user experience,Ability to handle multiple conversations simultaneously,Cost-effective compared to live chat support,Can be used 24/7, providing round-the-clock support.

Cons

It fixes all my need. Hope pricing for subscribers can be more affordable than existing plan.

Pros

It being ominchannel and deep integrations with other tools is the best.

Cons

I would love to have Indian Companies integrated with Uchat, for example SMS chatbot from Indian Companies integrated with Uchat.

Pros

I like how easy it is to build chatbots that integrate my own applications.
The IVR system is easy to build and you can program it to take payments over the phone.

Cons

I'm 100 satisfied with the product and customer service provided by the UCHAT team.

Pros

The fact that this platform has so many features and integrations that you can easily combine it with any other business software you might be using. You can automate most of your business processes as far as up to 90% which is amazing if you think about it

Cons

I would like to see that the separate channels currently provided be integrated as an omnichannel structure instead. This will reduce building time and it allows to interact with a user from a single inbox no matter which channel they reach you on rather than needing to login to each individual channel

Alternatives Considered

ManyChat

Reasons for Choosing UChat

The previous platforms are stagnant in their development and do not provide even half the features that UChat does. Absolute no brainer to make the switch

Switched From

ManyChat

Reasons for Switching to UChat

As mentioned UChat is by far the most feature-rich and robust platform. Did not take long to make up my mind

Pros

All of it, but mainly because of the vas features and useability. Flexible and reliable and the same time. All-in-one platform for all business needs, not just chatbot, but also email, live chat, e-commerce, and much more. It is worth every penny invested

Cons

While the platform is considered still young, there is room for improvement such as the server resources limits. I trust the limit will be increased from time to time. Othe than that, i have no other reason not to love this platform

Pros

Their team is top notch. They listen to their customers. They provide incredible educational resources. They implement new features all the time. I don't know how they do it it all. It's amazing.

Cons

I used to say reports, but in the last couple of months they have really improved this area.... Now, if I had to say something, I'd probably say that their team is I know this isn't a disadvantage, but the team releases new features so quickly, I always feel like I'm behind. So,

Pros

It makes my life easy by saving 10+ hours of time for me and my support agents for queries from customers.It can also upsell products to my existing clients.With complex automations - there's a world of possibility that can be created - I'm still exploring it.

Cons

Too many features and functions also being a learning curve along with it.

Pros

Its price point and how powerful it is, once diving into Uchat, nothing compares.

Cons

I loved the software I have zero complaints about it from my clients or me

Alternatives Considered

ManyChat

Reasons for Switching to UChat

It was the best in terms of cost, and value of what you are getting, plus the fact that they are adding features

Pros

Omni Channel , Depth of features ease of use and overall product support

Cons

still early , some analytics could be better

Pros

The user-friendly interface, customizable chatbots, integration with multiple platforms, and efficient customer support make it a comprehensive solution for businesses looking to improve their customer communication and support. The chatbot feature, in particular, is a game-changer as it allows me to create personalized automated responses to my customers' queries, which saves me time and resources while improving the overall customer experience. I highly recommend uChat to any business owner looking to streamline their communication and support capabilities.

Cons

Using uChat's advanced features and functionalities may require businesses to invest additional time and resources into training their team to use the platform effectively. Due to the complexity of some of uChat's features, businesses may find them overwhelming or challenging to understand at first. However, with the right training and support, businesses can fully leverage uChat's capabilities and benefit from its numerous features.

Pros

The bot building feature is very intuitive and all tools are easy to find within. Also the integrations and the omni channel make everything super easy to configure

Cons

The widgets, I thin there is room for improvement to show widgets in many other ways on websites.

Pros

1.Customer Support
2.Feautures
3.Regular updates
4.Easy to beginner
5.easy integration

Cons

Nothing to dislike uchat is good to work.

Pros

Firstly, Omni channel bot flow and single window live chat for agents without the hassles to go through various processes for different channels. Secondly, I like the speed and ease of use. We can literally build a bot within the first few minutes of watching their videos.

Cons

Only one chatbot for omnichannel. A little bit of a steep learning curve to add features.

Alternatives Considered

ManyChat and JivoChat

Reasons for Switching to UChat

I chose Uchat over others because of this easy to use features and non complicated bot flow builder with reasonable bot sessions per month.

Pros

Top 3

1. The number of channels available all in one platform

2. Extremely powerful software that automates my business.

3. Responsive support and team who are very serious about constantly improving their product

Cons

Small bugs here and there but it really isnt a con for me. So none!

Pros

I wanted to have whatsapp chatbot because I receive several chats in a day and it's like having my own trained employee to help with customer support and dealing with onboarding on how to book an apartment with us

Cons

Not directly related but had to buy another mobile chip to separate my whatsapp cloud number in order to get things automated

Pros

The flow builder and channels available. The community is also great.

Cons

Tha Mobile app and do not have a email as channel.

Pros

Uchat bundles countless chatbot platforms for me, because it offers the creation of a chatbot for almost every channel. Whether WhatsApp, Voice, Line or even Google MyBusiness. I haven't seen that with any other platform yet! Creating flows is super intuitive and easy and there are many helpful video tutorials. The bots work and I am super proud because Uchat helped me realize my first own WhatsApp chatbot.

Cons

I desperately want a web chatbot that you can embed on your own website. Then it would be perfect! The text-to-speech option in the German language is unfortunately rather poor, new, better voices would be desirable here.

Pros

The omnichannel feature to connect with all major communication channels in one place is amazing. Also, the bot builder is perfectly intuitive. And, I *love* that it can be used with OpenAI, can be used to create phone calling systems. Just a super powerful platform.

Cons

The text area in the website widget needs to be formatted more cleanly. Long messages get hidden by the edge of the bubble.

Pros

Chatbots are still complex structures and building it from 0 is very difficult, however with UChat you get an all-in easy-to-use solution without any coding required for an affordable price!

Cons

I couldn't name anything that we really dislike, my colleague called it 'driving a lamborghini'

Pros

The best part of UChat is its flow builder. It is very intuitive to use and easy to setup.

Cons

There are really no major cons. If there is a minor bug here and there, the support team is prompt to resolve it in a day!

Pros

Uchat item itself is so flexible and able - seemingly the finest out there - and the group is greatly responsive to input and they're making overhauls appropriately

Cons

There were times when limitations on assets were forced by the group. I can still live with this knowing that this is often fair a transitory impediment

Pros

The support and the [sensitive content hidden] are both exceptional. Although there is a learning curve, the software is highly powerful and enables us to efficiently handle a wide range of chatbots that are perfectly tailored to our business needs.

Cons

The dashboard can sometimes feel overwhelming due to its numerous functions.

Pros

UChat is a very flexible chatbot builder with many ready integrations to helps us to create all kind of consumer support.

Cons

I wish Uchat has own more built in integrations rather than paying 3-party in order to use the integration.

Pros

easy to use. amazing support, large variety of integrations.

Cons

missing email as one of the channels, although this is coming very shortly as per the roadmap

Alternatives Considered

ManyChat

Reasons for Switching to UChat

price and features

Pros

The main strength to me are the numerous channels supported as well as the Integration with many apps. You can also integrate with OpenAI and some CRM. It allows for subflows that execute processes in the background

Cons

No integration with Airtable yet. Also templates or imports from external software will be helpful. Lastly, the free tier lacks integration so you can only get your data out through export

Pros

Integrated with many live chat apps, such as Jivochat, slack, etc.

Cons

A little slow responding time when the first message from uchat to Jivochat.

Pros

Connects with MANY popular channels such as WhatsApp, Facebook, Telegram, Line and much, much more!

Cons

The UI could use an update and the UX could maybe be slightly better

Alternatives Considered

ManyChat

Reasons for Switching to UChat

It was at a great price and it offered more than just one or two channels!

Pros

Uchat is feature-packed. I found this software to be extremely powerful for a "no-code" developer like myself. Uchat have some very unique feature enabling you to build very powerful automations.

Cons

The platform is still in its infancy. They have an awesome roadmap. Right now, Feb 2022, the platform lacks a unified inbox.

Pros

Comes ready with Inbound and Outbound Webhooks. Besides, Mini Apps open up doors to so many possibilities and use cases.

Cons

Since this is a fairly young product with limited funds. There were times when restrictions on resources were imposed by the team. I can still live with this knowing that this is just a temporary limitation.

Pros

Many integrations available, it's very easy to derive business value as a result of that.It can be connected to many chat channels such as Facebook, Instagram, Whatsapp, Google My Business etc.

Cons

The features related to analytics are quite sparse.

Pros

Reports, Single Inbox for Multiple channel chats, Easy monitoring and easy configuration and deployment without the need to coding skills that even after a novice can start immediately.

Cons

Nothin specific. But It could have been better if support for regional languages is provided.

Pros

Voice Bot that enable me to create an Interactive Voice Bot plus with all the channel Available!

Cons

I wish there more integration and mini app

Pros

I have many tools, and it seems like Uchat has just about all the features all my tools have. I didn't have to buy all the tools i have. All the features are on one platform and don't have to fight to integrate many tools together any more. I also like the templates. they are very advanced with detail explanation of what the template does. I can build an advanced bot easily, with these templates, for clients.

Cons

Probably the UI for the website bot (they're improve it over time). i'd like it to be like intercom's UI

Pros

- Easy integrations- Tutorials available at every step- Explainer materials provided- Easy to get in touch with support team- Doesn't limit itself to obvious features- Listens to customers to bring new innovations and conveniencesOverall, UChat provides "peace of mind" so that you can carry on with your tasks, knowing that the support team is there to assist you and you don't have to put your life on hold to resolve a simple issue.

Cons

The only downside I would mention is that there may be a learning curve involved, but that's the case with any new tool or process you need to implement. However, for those who are familiar with this type of technology or have seen it before, even briefly, they shouldn't have any trouble adapting to it. In my experience, among the tools I've tested, UChat definitely has the most user-friendly dashboard that is easy to understand and adapt to

Pros

Easy to deploy. Quick transfers to our live agents

Cons

The setup is a little confusing. Bit of a learning cure but nothing a bit of trial and error cant fix

Pros

It is a tool that provides all the features from the cheapest plan, unlike other similar tools, which release advanced features only for more expensive plans.

Cons

The learning curve is a bit high, but it is worth learning as it allows you to develop very interesting things.

Alternatives Considered

Bird

Reasons for Choosing UChat

Advanced features for a better price.

Switched From

Zoho Cliq

Pros

The team is extremely responsive to innovation. They implemented ChatGPT embeddings within 48 hours after the ChatGPT API was out. And same with all other features. Amazing speed and responsiveness.

Cons

The UI could have a better design. It's ok, but feels like 2012 Websites. However, this doesn't affect the amazing functionality and usability of the tool at all.

Pros

Omnichannel is an awesome feature + the integrations

Cons

I like everything about UChat. Easy to use

Pros

I really like the workflows and the ease of creating a chatbot and making responses faster with my clients

Cons

There are few things that I don't like, but I have a direct conversation with support and they provide an immediate solution

Pros

The best system I could find to create a chatbot and link everything I was looking for in a single platform, the price, the infinite possibilities of connections and how intuitive it is to be able to carry out the projects you want and without knowing so much about programming, with its tutorials easy to understand, anyway, it's incredible!

Cons

I still can't find anything I don't like about this platform, on the contrary, I like everything, I even think I need to learn more things on my own to get the most out of Uchat.

Pros

It is very easy to create integrations with other platforms (2 clicks) and automations via ROBOT with my student community.Streamlining my support and bringing all members of the community together.

Cons

More options to integrate with platforms of my Country.

Pros

It covers my needs for integration with other software. All the integrations makes pretty much anything possible. I can send mail via any email client, (SMTP), connect the bots to Google sheets, stripe, or pretty much any other software via Zapier/Pabbly/Make/Integromat.

Cons

It is quite a complex system, but that is probably the case of any powerful system with alot of features and automation possibilities. I am happy to see that the uChat team constantly releaseing videos on YouTube. That is helpful!

Pros

Uchat gives my agency the full possibility to automate marketing and sales processes.

Cons

Uchat is a powerful product but you need to invest some time in getting familiar with the settings. But once you understand the way it works, it saves a lot of time.