--- description: Review of Discuss.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Discuss.io | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Discuss.io](/software/336136/discuss-io) # Discuss.io Canonical: https://www.softwareadvice.ie/software/336136/discuss-io Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/336136/discuss-io?page=2) > Discuss.io is a cloud-based video platform, which helps small to large businesses converse with customers, collect feedback in real-time and capture and share market insights. Features include chat, tagging, whiteboard, commenting, collaboration and reporting. Discuss.io allows professionals to create different roles such as moderator, observer and translator, prepare custom questions or guides and manage multiple participants. The live video platform enables coordinators to organize client interviews across multiple rooms, invite respondents, record sessions and change audio/video settings. Moderators can use the "save the moment" feature to bookmark important points and receive a video clip of the moment. Additionally, users can edit and transcribe videos, add subtitles, archive multiple sessions and share them with team members. The solution comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via documentation, phone and email. > > Verdict: Rated **4.7/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 24 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Discuss.io - **Location**: Seattle, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User - **Pricing Details**: Contact Discuss directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Collaboration Tools - Customer Segmentation - Customisable Branding - Customisable Questions - Data Analysis Tools - Data Import/Export - Data Visualisation - Drag & Drop - Face-to-Face - Feedback Management - Generative AI - Interview Management - Interview Practice Session - Live Video Interview - Multi-Language - Multiple Question Types - Panel Interviews - Panel Management - Phone-Based ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) - [Video Interview Software](https://www.softwareadvice.ie/directory/446/video-interviewing/software) - [Polling Software](https://www.softwareadvice.ie/directory/4705/polling/software) ## Alternatives 1. [CleverX](https://www.softwareadvice.ie/software/450192/CleverX) — 4.7/5 (101 reviews) 2. [Tremendous](https://www.softwareadvice.ie/software/262872/tremendous-rewards) — 4.8/5 (456 reviews) 3. [Make Opinion](https://www.softwareadvice.ie/software/418594/make-opinion) — 4.8/5 (65 reviews) 4. [Semrush](https://www.softwareadvice.ie/software/355847/semrush) — 4.6/5 (2316 reviews) 5. [Similarweb](https://www.softwareadvice.ie/software/156898/similarweb-pro) — 4.6/5 (251 reviews) ## Reviews ### "Efficient Tool for Market Research Qualitative Interviews" — 5.0/5 > **Mico** | *21 July 2020* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: The backroom chat definitely makes it easy to communicate with clients, bounce off questions and ideas while conducting interviews. The concept presentation tools, as well as other features are all easy to understand and if in any case there are problems, tech support is so easy to reach. Best of all, the simultaneous translation set-up is great\! We used to conduct interviews via the typical video conferencing apps and we often had to make two sets of meetings and patch the translator from one room to another. Discuss.io's translation set-up gets rid of all that, and clients can easily shift through English \& local language. It definitely feels like we have extra hands, project managers who make it easier for us to do what we do remotely. > > **Cons**: Being one of the markets with lower quality of internet connectivity (Philippines), we definitely found the platform bandwidth-demanding. It may be difficult sometimes to keep discussions going as most of the users experience lag. Discuss.io provides a workaround for this through tech checks and dialing in via phone, which is also convenient. > > It is such a breeze to use the Discuss.io platform, and the support team is so easy to work with. They remain patient despite erratic internet connection and are vigilant in addressing our needs. The platform itself has relevant tools needed by market research professionals. We are able to conduct any and all types of studies and discussions, whether it be straightforward interviews or a concept/stimuli evaluation. Discuss.io definitely became our staple platform we recommend not just internally, but to clients we pitch to as well. ----- ### "Great product, great team" — 5.0/5 > **Eric** | *21 July 2020* | Research | Recommendation rating: 7.0/10 > > **Pros**: We are a consulting firm, doing research for hire. Sometimes we have up to 15 members of our client team listening to interviews. Discuss.io has a feature that allows them to watch interviews and engage in the chat without the interviewee ever knowing they are around. This is a hugely innovative feature, allowing us to have a large audience without being a distraction to the participant. Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process. We can even allow our clients to create highlight videos. As a consultant, using Discuss.io gives our prospective clients a better sense that we are a top-notch research firm and allows us to be more collaborative in our work > > **Cons**: I don't have many complaints. When we last used it, much of the scheduling process was manual and error prone, especially when using a third party recruiter like UserInterviews. The price felt high and clumsy. It feels like it is priced as a service rather than a product. I think Discuss.io offers to be involved in recruiting, project management, and admin. But if you just want to use the product without services, it feels expensive. As a project-based consulting firm, we struggled to justify signing up for a subscription because we don't know how many interviews we will do in a given month. > > I love working with this product, strongly recommend -- especially if you are on a product team and doing interviews throughout the year. If you are a consultant, the pricing makes it a little more difficult, but the tool will impress clients. ----- ### "I almost lost my job thanks to Discuss Io" — 1.0/5 > **Dalia** | *28 October 2022* | Market Research | Recommendation rating: 0.0/10 > > **Pros**: I once wrote a fabulous review for Discuss Io. This was at the very beginning of the pandemic when these type of services were required for business. I am clearly very disappointed in the company now. > > **Cons**: I tried to access two meetings. Both were made impossible. The discuss Io technician was not able to figure out what was wrong with my connectivity. They asked me to connect from Microsoft Edge I did and nothing was happening. They asked me to connect through Chrome and nothing was happening. They asked me if my firewall was turned off and I responded that it was. They said they would call my number and have the connection via phone. When they called the line was dead. And after that all I heard from two technicians on two different ocasiona was that my connectivity was low. I checked my internet service connection and found that my connectivity was great\!\!\!\! I received no more responses or help from the technicians after that. My work and my quality of work has been jeopardized by this service and I am absolutely furious because of it. I have never had a bad review of my work or my punctuality or my conciseness in all of my professional work experiences and find this hard to take considering the circumstances. > > It’s not user friendly. The technicians did nothing to help solve the problem and blamed my connectivity. ----- ### "WE DON'T USE ZOOM" — 5.0/5 > **Verified Reviewer** | *2 September 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: the fact that I can talk to the respondents only, to the clients only, to the sim translator only or to all at the same time. it is easy to use and we don't have to worry since the data are safe > > **Cons**: the fact that for focus groups we cannot have more than 4 participants > > It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions. ----- ### "Our review" — 5.0/5 > **Sinan** | *25 June 2020* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: All functions of the platform are specifically designed for market research purposes which makes the usage quite convenient for us while conducting our sessions. The tech support is playing a huge role by being there live in order to avoid any issues. > > **Cons**: The platform would be much more effective if it would work on mobile devices as well. > > We have been working with Discuss.io and using their platform for more than two years now and have been thoroughly satisfied with the functions as well as on-time support. Discuss.io is a professional company in the market research field that has contributed a lot to our business operations. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/336136/discuss-io?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/336136/discuss-io) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data