--- description: Review of C2 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: C2 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [C2](/software/337609/c2-atom) # C2 Canonical: https://www.softwareadvice.ie/software/337609/c2-atom Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/337609/c2-atom?page=2) > Organizations today rely on service teams to support a wide range of internal operations, from IT support and onboarding to facilities requests and procurement processes. Yet many teams still manage these services through disconnected tools, email threads, or spreadsheets. C2 provides a centralized platform that helps organizations structure and automate these processes. The C2 platform enables teams to manage service requests, track assets, automate workflows, and gain visibility across their operations through a single system. With C2 for ITSM and enterprise service management, employees can submit requests through an intuitive self-service portal while service teams manage tickets, approvals, and workflows behind the scenes. This approach reduces manual coordination and helps organizations deliver faster, more consistent services. The platform supports core service management capabilities including ticket management, service catalogs, workflow automation, knowledge management, and asset tracking. These tools help organizations standardize processes while remaining flexible enough to adapt to different departmental needs. Automation plays an important role within C2. Using a visual workflow designer, teams can create processes that include approvals, conditions, notifications, and automated actions. This allows organizations to reduce repetitive tasks and ensure that requests follow consistent procedures. C2 also includes configuration management capabilities through its CMDB. Teams can map relationships between assets, systems, and services, allowing them to better understand infrastructure dependencies and improve troubleshooting and change management. Because the C2 platform is designed for enterprise service management, organizations can extend service workflows beyond IT. HR teams can manage onboarding requests, facilities teams can handle maintenance processes, and finance teams can manage approvals using the same structured system. Dashboards and reporting tools help teams monitor service performance, track operational metrics, and identify opportunities for improvement. By combining service management, automation, and infrastructure visibility, C2 helps organizations create a more structured and efficient approach to internal services. > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 14 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sherweb - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$53.00 - **Pricing model**: Per User - **Pricing Details**: C2 offers simple and transparent subscription pricing designed to adapt to different organizational needs. Two licensing models are available: Named license : US$53 per user per month (or equivalent in other currencies). A named license is assigned to a specific user who accesses the platform regularly. Concurrent license : US$69 per user per month (or equivalent in other currencies). Concurrent licensing allows multiple users to share a pool of licenses, making it ideal for organizations where several agents use the platform intermittently. Only service agents and administrators require a license. Requesters and end users can submit unlimited requests through the self-service portal at no additional cost. All core capabilities of C2 for ITSM and enterprise service management are included in the subscription. The platform does not require additional module purchases to access key features. Optional services such as implementation support, data migration, training, and professional services are available but are not included in the base subscription. Pricing may vary depending on deployment model, organizational size, integrations and implementation requirements. C2 is designed to provide the structure of enterprise service management without the complexity of oversized platforms. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, French - **Available Countries**: Algeria, Australia, Belgium, British Virgin Islands, Canada, Côte d’Ivoire, France, French Guiana, French Polynesia, Guadeloupe, Ireland, Isle of Man, Luxembourg, Martinique, Mayotte, Mexico, Monaco, Morocco, New Zealand, Réunion and 11 more ## Features - API - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Business Process Automation - CMDB ## Integrations (3 total) - Microsoft Azure - QuickBooks Online Advanced - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.ie/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) ## Alternatives 1. 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[ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews) ## Reviews ### "C2 Atom: A powerful and flexible help desk software with a wide range of features" — 5.0/5 > **Verified Reviewer** | *4 April 2023* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Comprehensive feature set: C2 Atom offers a wide range of features for help desk management, including ticket management, workflow automation, knowledge management, and customer service analytics, making it a powerful tool for businesses of all sizes.Customizable workflows: The software allows users to create custom workflows, enabling them to tailor the software to their specific needs.Flexible deployment options: C2 Atom is available as a cloud-based solution, making it accessible from anywhere, or as an on-premise solution, providing businesses with more control over their data.User-friendly interface: The software has an intuitive and easy-to-use interface, allowing users to navigate and use the platform efficiently. > > **Cons**: Limited customization options: While C2 Atom offers customizable workflows, the software may not provide enough customization options for some businesses' specific needs.Limited integration options: While C2 Atom offers integration options with other software platforms, it may not be compatible with all third-party software, which may limit its usefulness for some businesses.Expensive pricing: C2 Atom can be expensive, especially for smaller organizations with limited budgets, which may make it less accessible to some businesses.Limited reporting options: The software may not provide enough reporting options for some businesses to track and measure their customer service performance effectively. > > Overall, C2 Atom is a powerful and flexible help desk software platform that offers a range of features for businesses looking to streamline their customer support processes. While there are some limitations, such as limited customization and integration options, the software's comprehensive feature set, customizable workflows, and user-friendly interface make it a valuable tool for businesses of all sizes. However, the platform's high pricing and limited reporting options may make it less accessible to some businesses. ----- ### "Pros and Cons of C2 ATOM" — 5.0/5 > **Sandhya** | *14 January 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues. > > **Cons**: A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages. > > My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method. ----- ### "Evolving Product" — 3.0/5 > **Jeremy** | *8 March 2017* | Consumer Goods | Recommendation rating: 6.0/10 > > C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss. ----- ### "Great for Automated Testing" — 5.0/5 > **Verified Reviewer** | *5 November 2021* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use > > **Cons**: There arent much white paper incase you get lost. > > I really enjoy it for my web development. the automated testing is one of the best features ----- ### "From the system admin perspective" — 4.0/5 > **Stephen** | *8 March 2017* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues. > > **Cons**: It seems to be taking my integration team some time to activate the remaining features. That may not be software related. > > With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/337609/c2-atom?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/337609/c2-atom) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data