---
description: Review of SpiceX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SpiceX | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [SpiceX](/software/3387/spicecsm)

# SpiceX

Canonical: https://www.softwareadvice.ie/software/3387/spicecsm

> SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers companies a unique, innovative way to quickly adapt to the needs of their customers, and easily scale their support infrastructure as the company grows.


What makes SpiceCSM unique is that it combines corporate and customer support into a single Customer Engagement Platform. This platform can be molded to support the needs of a number of verticals, including ISP tech support, higher education, help desk, multi-brand contact centers, and more.


Using powerful cloud-based decision tree functionality, both the guided and the self-service implementations of SpiceCSM help customers quickly resolve their issues. These decision trees use intuitive guided process workflows to present information dynamically to the support reps, helping to minimize training time, reduce agent turnover, and cut costs, all while providing a more effective way to support your customers.


Key features in SpiceCSM include case and ticket management, a robust business rules engine, reporting and analytics, inbound and outbound scripting, CRM, and guided self-service. We recommend SpiceCSM to any business looking to optimize their customer care activities, lower agent training costs and downtime, and provide their customers overall with consistently excellent service.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SpiceCSM
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$45.00
- **Pricing model**: Per User
- **Pricing Details**: Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, India, United Kingdom, United States

## Features

- API
- Alerts/Escalation
- Automatic Call Distribution
- Business Process Automation
- CRM
- Calendar Management
- Call Centre Management
- Call Reporting
- Call Scripting
- Campaign Management
- Customer Database
- Customisable Dashboard
- Dashboard
- Feedback Management
- For Insurance Industry
- IT Asset Management
- Inbound Call Centre
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)

## Related Categories

- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)
- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)
- [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software)
- [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software)
- [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews)
2. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4451 reviews)
3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews)
4. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews)
5. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (573 reviews)

## Reviews

### "SpiceCSM Is a Reliable CRM Solution That Works So Well" — 5.0/5

> **Paciello** | *22 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I am impressed by the exceptional features of SpiceCSM.
SpiceCSM has a great customer support team.
> 
> **Cons**: I do not dislike this CRM solution at all.
SpiceCSM is amazing.

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### "SpiceCSM Is a Reliable CRM Solution" — 5.0/5

> **Claudia** | *15 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The capabilities of SpiceCSM are excellent.
SpiceCSM is easy to use and reliable.
> 
> **Cons**: No cons detected when using SpiceCSM.
SpiceCSM is flawless.

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### "A great idea..." — 3.0/5

> **Stephanie** | *12 April 2017*
> 
> Spice is a great program to guide my employees through processes so that they know what they need to do.  The aesthetics are decent and it functions well.  A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/3387/spicecsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/spicecsm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/3387/spicecsm> |
| en-GB | <https://www.softwareadvice.co.uk/software/3387/spicecsm> |
| en-IE | <https://www.softwareadvice.ie/software/3387/spicecsm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/3387/spicecsm> |

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