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About Visitor
Visitor is a cloud-based property management system for short-term rentals and vacation rentals. Visitor caters to independent property owners, property managers, and small businesses in the short-term rental industry. It offers key features, such as a channel manager to sync listings across multiple sites, a front desk system to check guests in and out, the ability to create custom websites, reporting and analytics tools, and a mobile app.
The channel manager automatically updates availability and rates across sites, including Airbnb, Booking.com, and HomeAway. The front desk system stores guest information and allows teams to manage keys. With a personalized website, managers can take direct bookings and set custom rates. The platform allows administrators to gain insights into the business with reports on occupancy, revenue, and booking sources using mobile devices. Visitor offers phone and email support to help businesses get started. Ongoing support is available to answer any questions about using the platform.
Visitor pricing
Visitor has a free version and offers a free trial. Visitor paid version starts at €15.00/month.
Starting Price:
€15.00/month
Free Version:
Yes
Free trial:
Yes
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Angie
- Industry: Gambling & Casinos
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 21/4/2024
incredible system easy to manage
I have a more organized data integration and controlled monitoring without being able to forget visitors or reservations I have for my accommodation
Pros
It has a control panel that has been very easy to learn to use, with the app on my cell phone I can manage my work from anywhere, having real-time monitoring of visitors. Its price is economical because its value is for the whole year without having to pay a high monthly fee, I really like its price and quality
Cons
I have not had any functional problems or any other type of problem. To my satisfaction, everything has been fabulous.
Laszlo
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 12/6/2024
Easy to use, work's well.
Pros
Great money value, works really good, easy to use. SUPPORT READY FOR HELP EVERY TIME!!!
Cons
Direkt Message with the guest can better.
Niña Marie
- Industry: Research
- Company size: Self Employed
- Used Weekly for Free Trial
-
Review Source
4
Reviewed on 6/12/2022
First Time User
I got so excited about using this website. I want to earn amazon gift cards. I tried to learn more about this website.
Pros
I think the pros will be, this Capterra is really good for those visitors who wants to earn extra money. And Capterra is legit one earning website.
Cons
Maybe the cons are, this website has a lots of thinks that visitors didn't know. I need to know & learn more about this website.
Response from Visitor
Thanks for your feedback as a first-time user! Glad to hear you see the potential in Visitor. Appreciate your insights!
- Raul
Replied 19/10/2023
Davide
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 6/9/2023
Amazing Product
Pros
I can't say enough good things about this hotel management software! It has truly transformed the way we run our hotel, making everything smoother and more efficient.First and foremost, the user interface is incredibly intuitive and user-friendly. Our staff members were able to learn the system quickly, which minimized training time and allowed us to get up and running in no time.One of the standout features of this software is its robust reservation management system. It's so easy to make, modify, or cancel reservations, and the system automatically updates room availability and pricing, saving us countless hours of manual work.The reporting and analytics tools are top-notch. We can easily track our occupancy rates, revenue, and guest preferences, allowing us to make informed decisions and maximize our profitability. The software also integrates seamlessly with our online booking platforms, streamlining the reservation process for both our guests and our staff.Customer support has been outstanding as well. Anytime we've had a question or issue, their responsive support team has been there to help, ensuring minimal downtime and a smooth operation.Overall, this hotel management software has been a game-changer for our business. It has improved our efficiency, enhanced the guest experience, and boosted our revenue. We couldn't be happier with our decision to implement it, and I highly recommend it to any hotelier looking to take their operations to the next level.
Cons
They can improve on visibility on social media.
Response from Visitor
Thanks for the detailed feedback! It's fantastic to hear how our software has transformed your hotel operations and that you value its features and our support. We'll certainly look into enhancing our social media visibility. Your recommendation means a lot!
- Raul
Replied 19/10/2023
Md Masud
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 23/8/2022
Amazing business software
It is superb from the start. Good customer service. It is obvious that this business cares about what it does. If they promoted some of the features and apps they provide, I believe they would do much better.
Pros
The flexibility of the calendar's view. the analytics and reporting. Additionally, there are a ton of features I wish I had time to explore.
Cons
I'd just like to be able to color-code my schedule according to the incoming channel. In this method, I would have instant visual proof that would show me where the reservations are coming from and would instantly show me how any particular offer is doing based on the channel. Even better would be if the reservation included a note indicating which promotion was applied.
Response from Visitor
Thanks for sharing your insights! It's fantastic to hear you're enjoying the calendar flexibility and the analytics provided. Your suggestion about color-coding reservations by channel is noted, and the idea for indicating promotions is valuable. We're always aiming to enhance, and feedback like yours guides us. Thrilled to hear our dedication shines through and that our customer service stands out. We'll consider highlighting our features more. Your support is greatly appreciated!
- Raul
Replied 19/10/2023
Cristina
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 31/3/2022
Matching with my needs
Overall, it is exactly the type of software which we need for our size.
Pros
As a small accommodation, a Hotel software is a very helpful thing. We were looking for one which provides all the needs for our size by being inexpensive at the same time.
Cons
Some features are missing, but it seems like they already work to implement them.
Alternatives Considered
Beds24Reasons for Switching to Visitor
It's cheaper and easier to use.Response from Visitor
Hello Cristina,
Thank you very much for the kind words!
Best wishes,
Katia
Replied 17/5/2022
Silva
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 10/5/2022
Easy to use
Its a very useful tool, especially if they implement the features which are important for me. Im looking forward to see their development.
Pros
I like the easy usability of the program. The functions are covering not more and less of what I need for an price which is an a range in which I finally did this step. Most important for me is the fact that stuff is automized which normally took a lot of time, such as emails for confirmations or changes of bookings. I'm not using the program long enough to give an insight of the increase in revenue but overall I feel like theres more movements in the new bookings.
Cons
The onboarding process was a bit stumbling, but finally everything worked the way it was supposed. It would be create if bookings could be imported automatically since its taking a long time to add all of them manually to the calendar, pls changes this for the future! Also I feel like the service with be even more helpful if numbers or bookings could be exported, for example the guest details or the booking details, im always just printing out the website itself.
Response from Visitor
Hello Silva,
Thank you very much for the kind words!
Best wishes,
Katia
Replied 17/5/2022
May
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 29/5/2022
Money Savvy Software
All in all, it’s inexpensive and easy to use and gives justice to what it should do. Perfect software for small accommodations.
Pros
The price is relatively cheaper than other similar applications.
Easy to navigate and features are displayed in a systematic way.
It is very helpful for owners of small accommodation. Its functionalities make the tasks easier to accomplish.
Cons
Some features could have been improved but it would be probably evident once the application is fully established.
Response from Visitor
Thank you for your review! I'm glad our software is beneficial and affordable for small accommodation owners. We value your feedback on improvements and will strive to enhance our features. Many thanks for your support!
- Raul
Replied 19/10/2023
Monika
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 12/11/2024
Kundenzufriedenheit
Die Dienstleistung und Betreuung wird in der direkten und im schriftlichen Kontakt sehr einfach verständlich und dennoch ausführlich vermittelt
Pros
Unkomplizierte, freundliche und kompetente Kundenbetreuung.
Individuelle Lösungsvorschläge und schnelle Umsetzung
Cons
Ich habe nichts zu beanstanden. Bei Problemen wende ich mich an meinen Ansprechpartner persönlich.
Reasons for Switching to Visitor
Das Angebot und die Präsentation des Systems hat mich überzeugt
Lukas
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 24/10/2024
Ausgezeichnet!
Sehr freundlich und hilfsbereit. Einfach zum bedienen. Perfekt für Einsteiger und Erfahrene.
Pros
Die einfache Benutzeroberfläche. Kompatibel mit allen Geräten.
Cons
Wenn man beim Sperren eines Tages einen Text einfügen könnte, anstatt (geöffnet/gesperrt) ansonsten könnte ich nichts aussetzen.
Eva-Maria
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 1/10/2024
Totale Zufriedenheit ohne Knebelverträge
Super Problembehebungen, schneller Service, sehr bodenständiges Team, FAIRE Preise!!!
Pros
Sehr logischer Aufbau des Programms, super Team im Hintergrund, Anliegen werden schnellstmöglich umgesetzt und Probleme bearbeitet. Junges, innovatives Team. Danke, für eure Arbeit!!!
Cons
Manchmal hängt das Programm, sie arbeiten aber daran.
Manuel
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 6/11/2023
Der Wechsel zu Visitor war eine gute Entscheidung!
Mein Gesamteindruck von Visitor ist rundweg gut.
Bestimmt gibt es noch Verbesserungsmöglichkeiten da und dort, aber Visitor überzeugt mich in Optik, Übersichtlichkeit, Bedienungsfreundlichkeit, Preis/Leistungsverhältnis, und der freundlichen, umfangreichen und professionellen Betreuung bei Fragen
Pros
-Mir gefällt an Visitor sehr gut, dass ich die Preise jederzeit selber und unkompliziert ändern kann, und diese dann automatisch auch an die diversen Buchungsplatformen (booking.com usw.) übermittelt werden.
- Ich brauche kein backup zu machen um meine Buchungen zu sichern, um sie bei Verlust wiederherstellen zu können
- Am besten gefällt mir die wirklich sehr professionelle, engagierte, und persönliche Betreuung bei Fragen! Das ist wirklich einzigartig!
Cons
-Die online-Buchung auf der Website könnte durch einen übersichtlichen Kalender ergänzt werden.
- Bei Buchungen mit Frühstück muss ich dieses noch manuell hinzufügen, und vom System hochrechnen lassen
- für nach alter individuell einstellbaren Kinderpreisen wäre ich ebenfalls sehr dankbar.
Dirk
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 11/11/2024
Sehr Hilfreich aber nicht perfekt
Pros
Die freundlichen und hilfsbereichen Mitarbeiter.
Cons
Man hat keinen telefonischen Support. Wenn man ein Problem hat muss man über den Chat oder Mail schreiben und die Bearbeitung davon dauert dann in der Regel auch einige Stunden, bis man eine brauchbare Antwort kriegt.
Wolfgang
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 3/9/2024
Tolles Programm für kleinere Betriebe.
Alle Punkte wurden immer schnell und zuverlässig abegearbeitet.
Pros
Jederzeitt erreichbar. Sehr gute Preis-Leistung.
Cons
Kann momentan noch keine Nachteile finden, bin erst seit einer Woche Kunde.
Stephanie
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 8/11/2024
Alles Super
Pros
Ein tolles innovatives junges Team, was immer bemüht ist! Es wird stetig daran gearbeitet, das Hotelprogramm zu verbessern und zu erweitern!
Cons
Die Mitarbeiter könnten besser per Telefon erreichbar sein! Die Erreichbarkeit per Mail oder Chat ist gegeben.
Sabine
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 21/3/2024
Sehr zufrieden
Ich fühle mich ernst genommen da ich in vielen Sachen kein Profi bin , kann alles fragen egal welches Anliegen, es ist mir wichtig ein persönlichen ansprechpartner habe.
Pros
1. Persönliche Kontakt
2. Super komentente Mitarbeiter
3. für alle gibt es eine lösung
4.man wird sofort ernst genommen bei jeder Hilfe
5. das ganze System, Dachboard,6. der Preis ist voll okey
Cons
bei Online Buchbar - die Kinder noch nicht eintragen kann , das das Unternehmen kein Sitz in Österreich hat,
Ariel
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 30/11/2023
Bewertung von Ariel Harangi
Pros
Vereinfacht die Überschaubarkeit von mehreren Buchungsportalen.
Cons
Keine möglichkeit zur eigene Farbauswahl für verschiedene Buchungen.
Stefanie
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 28/12/2023
Passgenaue Hotelsoftware
Sehr gut. Kann nur weiterempfohlen werden
Pros
Einfache Menüführung, Übersichtlich, Responsibel,
Cons
Teilweise versteckte Einstellungsmöglichkeiten. Der Support hilft aber immer und sehr schnell
Thomas
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 7/11/2023
Für kleinere Unternehmen eine einfache und flexible Lösung.
Mein Gesamteindruck von Visitor ist gut. Man wird immer auf Stand gehalten was die Supportanfragen angeht und es ist persönlich.
Pros
Mir gefällt an Visitor am Besten der persönliche Support. Die Ansprechpartner sind bekannt, antworten in kurzer Zeit und man landet nicht an einer Hotline.
Cons
Der einzige kleine Nachteil ist das wir bei den Verfügbarkeiten "Zimmer" stehen haben und es nicht "Betten" heisst.
Raphael
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
5
Reviewed on 30/7/2024
Visitor - eine effiziente und preiswerte Lösung für kleine Hotelbetriebe
Pros
intuitiv, logischer Aufbau, sehr gute UI, cloud-based, leicht zu bedienen und einzurichten, tolles Preis-Leistung Verhältnis
Cons
Bis jetzt noch nichts aufgefallen :) rundum eine tolle Software für klein Hotel/Privatvermietungsbetriebe
Johanna
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 25/9/2023
Tolles Produkt
Es erleichtert die Synchronisation der Kanäle sehr & hat eine sehr bedienerfreundliche Anwednung
Pros
Sehr benutzerfrundliches Produkt Synchronsiation der Buchungen
Cons
manchmal hakt es beim Speichern von Daten, dass man es mehrmals machen muss Gewisse Funktionen sollten noch ausgebaut werden, zB Ortstaxe auf der Rechnung
Response from Visitor
Thanks for your feedback! I'm pleased you find our synchronization and user-friendliness valuable. We'll address the saving issue and consider expanding functions like the local tax. Appreciate your insights!
- Raul
Replied 19/10/2023
Marius
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 15/8/2023
Wechsel vom Wettbewerber nicht bereut
Alles in allem aber eine super Sache. Vor allem nicht in Englsich sondern deutsch
Pros
Alles einfach zu bedienen. Support super und schnell. Kann es sehr empfehlen
Cons
Leider gibts immer mal Probleme auf der App. Seite baut sehr langsam auf auf nem Apple Phone
Response from Visitor
Thank you for your review! Pleased to hear you're finding ease in using Visitor and value our support. We'll address the app issues on Apple phones. Appreciate the shoutout for our German version!
- Raul
Replied 19/10/2023
Paul
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 12/10/2023
super
sehr freundlich und hilfsbereit
Pros
benutze freundlich und immer da wenn etwas ist immer erreichbar
Cons
es gibt keine Nachteile es ist sehr gut aufgebaut und sehr logisch . kann jede benutzen.
Response from Visitor
Thank you for the positive review! Delighted to hear you find our system user-friendly and logical. Your kind words about its structure and our helpfulness are much appreciated!
- Raul
Replied 19/10/2023
Sabine
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 20/8/2023
Meine Erfahrungen mit Visitor App
Pros
gute und übersichtliche Handhabung ; schnelle Erreichbarkeit des Services
Cons
zur Zeit sind noch nicht alle Funktionen technisch ausgereift
Response from Visitor
Thanks for sharing your experience! I'm glad you find Visitor clear and accessible. We're working on refining all functions. Appreciate your feedback!
- Raul
Replied 19/10/2023
Stefanie
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 1/7/2023
Rundumpaket👍🏻
Rundumpaket👍🏻
Pros
-der schnelle und freundliche Support!-selbst schnell Einstellungen vornehmen können!
Cons
Bei den Kalenderfunktionen etwas langsam.
Response from Visitor
Thanks for the feedback! Glad you appreciate our support. Noted on the calendar speed. We're on it!
- Raul
Replied 19/10/2023
Ute
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 10/5/2023
Tolle Software für Kleine Unternehmen
Unser Buchungsprozess ist deutlich einfacher und schneller geworden. Die Direktbuchungen über unsere Hombepage haben stark zugenommen. Insgesammt eine sehr positive Entwicklung.
Pros
Visitor zeichnet sich vor allem dadurch aus, dass der Support sehr persönlich und direkt erfolgt. Visitor entwickelt sich stetig weiter und man hat tatsächlich guten Einfluss auf Änderungen die für den eigenen Betrieb wichtig sind.
Cons
Es gibt einige Features, die noch in der Entwicklung sind und von daher noch nicht voll nutzbar umbesetzt wurden. Die Berichterstattung hat noch Mängel wie auch die Lösung des Rechnungswesens.
Response from Visitor
Thank you for your insights! It's wonderful to hear that our personal touch in support and the evolution of Visitor benefits your business. We acknowledge the areas needing improvement and are committed to refining them. Delighted that your booking process is smoother and that direct bookings have surged. Your feedback is invaluable!
- Raul
Replied 19/10/2023
Holger
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 11/5/2023
Ausbaufähig
Pros
Guter überblick schneller Support Darstellung
Cons
Bei der Funktion Rechnungen kann man Namen und Zusätze nicht ändernStornos anders behandeln
Response from Visitor
Thank you for your insights! It's wonderful to hear that our personal touch in support and the evolution of Visitor benefits your business. We acknowledge the areas needing improvement and are committed to refining them. Delighted that your booking process is smoother and that direct bookings have surged. Your feedback is invaluable!
- Raul
Replied 19/10/2023
Werner
- Industry: Hospitality
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
5
Reviewed on 1/5/2023
Visitor: Simpel und effektiv
Immer wieder gerne.
Pros
Es gibt keine Übernachtungen mehr. Super um mehrere Buchungsplattformen zu managen. Support freundlich und schnell.
Cons
Da gibt es eigentlich nichts zu meckern. Handy app statt Web App wäre vielleicht nett.
Response from Visitor
Thanks for your feedback! I'm glad to hear that Visitor effectively manages your booking platforms and that you're satisfied with our support. We'll take your suggestion about a mobile app into consideration. Delighted to have you on board!
- Raul
Replied 19/10/2023
Moritz
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 13/1/2023
Toller Service zum super Preis
Pros
Sehr überschauliche und einfache Beidienung machen Visitor zur Software meiner Wahl! Änderungen lassen sich mit ein paar Klicks sofort umsetzen und die optische Aufmachung ist einfach Klasse.Sollten bei der Einrichtung oder ersten Bedienung fragen aufkommen so hat man immer einen direkten Anpsrechpartner, der einen „An die Hand nimmt“ und gemeinsam nach einer Lösung sucht. ein absoluter Mehrwert für unser Haus und das zu einem sehr fairen Preis!
Cons
Bedienung über mein altes Android Smartphone nicht optimal. Über PC und Tablet einwandfrei
Response from Visitor
Thank you for your review! Thrilled to hear you find Visitor user-friendly and value the visual presentation. It's our priority to offer responsive support, so I'm glad our team has been there to assist you. We'll definitely look into improving the experience on older Android devices. Appreciate you highlighting the strengths and areas for improvement!
- Raul
Replied 19/10/2023
Tassja
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 23/6/2022
Visitor Buchungssoftware
Ich habe die Visitor als ein sehr Kundenorientiertes Unternehmen kennengelernt. Sehr angenehm finde ich den Support, der sich stets meiner Wünsche, Verbesserungsvorschläge und Probleme sehr zeitnah annimmt.
Pros
Einfache und benutzerfreundliche Bedienung. Es ist eine große Erleichterung
für mich, die Buchungen, die von den externen Buchungsportalen, wie z.B. Booking.com und Expedia nicht mehr selber verwalten zu müssen. Auch die Visitor Buchungsseite, die auf unserer Homepage eingebunden wurde, kommt bei meinen Gästen gut an und erleichtert den täglichen Ablauf. Dadurch spare ich jeden Tag Zeit.
Cons
Es wäre wünschenswert, wenn man zukünftig auch Rechnungen erstellen könnte.
Der automatische Versand der Buchungsbestätigungen an unsere Kunden sollte noch verbessert werden, da einige Buchungsbestätigungen nicht bei meinen Kunden ankommen.
Response from Visitor
Thanks for your review! I'm pleased Visitor eases your booking management and that our homepage integration is a hit. We'll certainly address the invoice and confirmation issues you highlighted. Grateful for your feedback and glad our support meets your expectations!
- Raul
Replied 19/10/2023
Ricard
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 9/6/2022
Mega Software kinderleicht zu bedienen
Pros
Die Kommunikation zwischen fein einzelnen Buchungsplattformen, ebenso das sperren der Zimmer direkt über die Software erspart einem viel Zeit und Arbeit.
Cons
Nichts, anfangs tut man sich etwas schwer doch nach einpaar Stunden ist’s Routine.
Response from Visitor
Thank you for sharing your thoughts! It's heartening to see that our software meets the needs of small accommodation owners. Your feedback on feature enhancements is noted, and we're on it. Grateful for your trust!
- Raul
Replied 19/10/2023
31 reviews
