--- description: Review of Enterprise Bot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Enterprise Bot | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Enterprise Bot](/software/338815/chatbot2go) # Enterprise Bot Canonical: https://www.softwareadvice.ie/software/338815/chatbot2go Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/338815/chatbot2go?page=2) > Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why we have created a suite of tools that integrate with your existing platforms to streamline communication and ensure faster incident resolution. Some of the well-known companies that have achieved automation and cost savings through our services include DHL, Generali, SIX (Swiss stock exchange), SwissQuote, SBB, NS, and Esprit with our services powering 27% of the EU rail industry and over 22% of the Swiss Healthcare industry. You can choose from a multitude of features that you can activate individually or simultaneously to your enterprise needs including: • Live-chat • Co-browsing • Chat bot • Voice bot • Email bot • Low code process automation We integrate into platforms such as Genesys, Salesforce, BMC, TopDesk, Freshdesk, Zendesk, and more to ensure that we can help you on whichever platform you choose. In addition, our chatbot can be added to your website, while our voice bot can be seamlessly integrated into your call center. You can also leverage our Email response automation tool that works with Outlook or Gmail. One of the advantages of our Omnichannel CX Support Suite is the ability to provide personalized interaction for each customer. By utilizing real-time customer data and leveraging NLP and Meta-Learning, EBCx ensures that your customers can interact with your organization in the way they prefer. With Enterprise Bot's EBCX, you can have a unified view of your customer journey across channels. No more separate logins or generating multiple reports, our comprehensive reports will give you a real picture of every channel utilization. Technology: Our deep learning framework and various AI models, including ChatGPT and GPT3 are available to power your automation journey. Join the many businesses already using Enterprise Bot's Omnichannel CX Support Suite to improve their customer support experience. Interested in Enterprise Bot's suite of products and want to know more about our case studies? Don't hesitate to contact us at sales@enterprisebot.ai, and we'll be delighted to guide you on how our services can revolutionize your contact center and fulfill your AI and automation requirements. > > Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 10 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Enterprise Bot - **Location**: Zug, Switzerland - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Pricing varies based on product and features requested. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Canada, France, Germany, Hong Kong SAR China, India, Indonesia, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, Poland, Portugal, Singapore, Spain, Sweden, Switzerland and 4 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - CRM - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transfer ## Integrations (8 total) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.ie/directory/4412/nlp/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Inxide](https://www.softwareadvice.ie/software/325742/inx-app) — 4.6/5 (10 reviews) 3. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Ada](https://www.softwareadvice.ie/software/171805/ada) — 4.7/5 (15 reviews) ## Reviews ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 May 2022* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Cons**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 January 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Cons**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 January 2022* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Cons**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Cons**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Cons**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/338815/chatbot2go?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/338815/chatbot2go) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data