Bindo POS

Pros

Our inventory management, product creation, category, allowing to input specifics. I love the loyalty reward program available. Helps us build a better connection with the customer as to what they like, prefer, may want.

Cons

Okay, I'll try not to be too harsh but I want to be specific. The glitching, software update or any updates not to be reserved for Friday's and Saturday when it's busy. Customer want to view the items they purchased, but not with the cost price... would really appreciate is we can select by dates see the items and have no other specific information, many times customer feel the need to see all the items but this way it will show cost price the only way is selecting transaction per transaction which you may understand becames tedious. Transaction with Swipping EMV and manual imput, can really pinpoint what's the incongruency but each of our iPads 3 run differently some don't swipe other just EMV so far we just deal with it but it's annoying, last mindful thing... the printer for over a year we were promised all iPads can print receipts after installing a new 300 printer and new modem,,. Yet still only one iPad has the availability to print... anyway overall we appreciate Bindo and thank you for taking the time to ask us our opinion.

Pros

The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Cons

I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

Pros

Bindo, when it works is very easy to use. They have really improved the interface and any prominent issue probably has a work-around.

Cons

Where to start?

Bindo's customer service is quite possibly the worst I have ever experienced in the tech industry. Since Covid started they have not answered their customer service line when I called. Not a single time. I have constant issues is different aspects of the app and they are not willing to even contact me back. On top of that, the question mark button that leads to customer service has said "Something went wrong" for 5 months now. I have gotten responses from their team like "You are not a big enough account for us to help" or when asking about bad reviews: "Haters gonna Hate"

We have used Bindo for over 5 years and it has kept terrible track of our inventory. The quantities are all over the place, things that were sold 4 years ago show up as in stock, things that came in this week are listed as negative numbers.

There is a big issue with credit card processing. Recently, at least once a day the software crashes while processing a credit card and it charges the card but reports in the POS app as unpaid. I also have tons of issues where transactions come up as partial payments for no reason at all.

We have experienced the app crashing from so many little things. Whether its deleting a number when manually entering a credit card, charging our menu setup, just swiping a card, Bindo crashes all the time. Luckily they updated the software to save open tabs but before that was implemented we would lose 15-30 tabs every time Bindo crashed.

Pros

I was mostly impressed with their customer service. Being a smaller operation, I was always able to hear from a couple of the individuals working there. If I have a question, I always hear back from them quickly.
Running the POS is very easy after it is set up. Took it to a few shows that we did and had no problems at all!

Cons

I think the biggest issues relate to syncing with WooCommerce. Sometimes it wouldn't import the item correctly or if there were variations on an item it wouldn't handle it correctly. You could just call the support and they'd fix most things. I would also have some random products multiply themselves in the inventory if one of them sold. I would just delete those and verify the inventory quantity.

Pros

I like the look and layout of the menu screens and the settings menu. It's easy to understand and easy to use.

Cons

The app crashes more than I would have thought it would. Also there is some difficulty with merging sales data if an item is accidentally entered into the system twice.

Pros

the look - modern look, first look you will think it's easy to use and is user friendly

Cons

This software will be your worst nightmare for any restaurant. It continues to freeze, unaccruate data, tickets will not print to the kitchen or print MULTIPLE times which results in wasted food. When you are slightly busy, the application freezes. My team constantly would have to go back to customers to ask what they ordered. There is no real support. This application is complete garbage and anyone who rate it hire than a ONE star is a scammer just like this app. I have been using this app for 2 years only because I signed a contract and is bind. Being a small business owner it isn't always necessarily easy to pay for two applications. When I first opened they guarantee a bunch of items that they would send me because there were no support and as soon as I open my restaurant there were tickets flowing into the kitchen wasting our products. We lost so many sales because of upset customer because they are unable to pay their bill. I would either have to comp their meal or they would just leave because of Bindo's application. When I email BIndo regarding my problems, there is no real resolution. They'll ask to update their app, once we do so, we run into 10 other problems. I feel really bad for my employees. One server who's been serving for 10 years said she has never been so stressed working as a server until she arrived at my restaurant using Bindo. PLEASE BE AWARE - DO NOT SIGN UP FOR BINDO!

Pros

the customer support for any issues is great. if there is an idea that we have, they are great at making it happen.

Cons

certain things take a work around making the overall process take longer than it should. it seems like in the long run we will work those things out.

Pros

I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.

Cons

The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.

Pros

Easily useable, and stream lines very well. Using the tabs to create quick menus and being able to move between them very quickly and setting up pictures for training.

Cons

Large Learning curve, Just knowing how to use everything, but the customer service is great at getting back to you quickly

Pros

The system is fast . Very fast. It does not seem to to picky and the software is easy to use . Very self explanatory.

Cons

Freezing and double scans happen about 2 or 3 times a month

Pros

Ease of use when system is not down. Not much positive remarks about this company. They will make many promises but fail to deliver.

Cons

Customer service is awful! Very arrogant and they do not care. Constant updates that mess up the system for days. I have had to close the store because system did not work. One of the updates included gift card reprogramming. As a result all outstanding gift cards became invalid. So many other problems.

Pros

Has most of the alcohol-related stuff already saved and the majority of the sku's You type in will have a picture and description and size of the product. Saves a lot of time when setting up a new liquor store.

Cons

Sometimes if a person previously saved a item sku then you have to ask to overwrite their description or name but lately they have upgraded so we can overwrite the name.

Pros

- UX
- Ease of Use (Tablet Only)

Cons

- Not Desktop Friendly
- Support (Seems like they're contracted and don't actually work for Bindo POS)
- Inadequate Reporting
- Bare-Essentials CRM
- Iffy Inventory Management (Buggy and not always reliable)

Pros

Customer service. They regularly reply quickly and help fix our problem. It holds inventory and we are able to run reports that are needed. Well organized. customer service customer service.

Cons

Crashes at least once a day. The program regularly locks up causing us to have to shut it down in the middle of a transaction. Crashes

Pros

It's reliable and easy to use. The reports provide a lot of good information for us. It's definitely helped us to stay on top of our inventory.

Cons

Some processes are more manual than I'd like for them to be, it would be nice if some functions were streamlined more

Pros

able to save customers and their information. new and improved register screen - now able to have more items and categories on the screen.

Cons

features are constantly changing. most of the time they are not better. making it more difficult to use.

Pros

Easy functionality and navigation is nice especially dealing with customers. At first I had to figure out the keys but charting information which was all self explanatory; very impressive.

Cons

I constantly run into freezing and have to restart the app. Or if trying to sign in it would force log me out after putting long password it. Very fusterating

Pros

Ease of use, relatively fast, if there is down time they fix things pretty quick!

Cons

Longer customer support hours, being a business we are open later than customer service. That's when things will normally go wrong. Murphy's Law
Not a huge fan of the change done to the Sales Summary Report, when I export it, the currency fields are now number fields. Try to format back to currency and have to go into each cell and fix it to become currency again.

Pros

Very convenient, N.

Cons

Nothing. You really create a very sustained system.

Pros

when it works its great it does not freeze and the Ipad are nice to have to walk around with and do my menus

Cons

to may down times some times it just freeze during the middle of lunch sometimes drives us crazy need a better

Pros

Has a lot of great options for maintaining products and possibilities for having a brick and mortar store and an online store.

Cons

Features that have not been fully implemented or are no longer going to be available are not clearly stated in the "Help" sections. Would be nice to know that an area is still being worked on or has gone back to the drawing board, but then given other options to use. Rather than having to contact Support to be told that, after trying for a while to figure out how to make something work.

Pros

Simple to figure out, but once your company gets up and running and gains some momentum, you'll probably want to change to a different one.

Cons

Glitches often, deletes things randomly from the inventory, sometimes it just closes, doesn't integrate

Pros

The user interface is slick and easy to use. I appreciate the ease with which I can run credit card transactions.

Cons

The periodic changes that occur without notification are frustrating. Consistency is ideal for the business that we have here.

Pros

Great customer support.
cloud based storage system
compatible with tablets
Easy to use UI

Cons

If you have slow internet I wouldn't recommend it.
1. It constantly sends back and forth data all the time and it requires additional time to process data.
2. Sometimes purchases if your internet speeds are low, will not charge on your end, but will still charge the user.
3. Inventory management nightmare for untitled items.

Pros

the ability to have reasonably priced pos system for a start-up is a big plus so you can keep tighter control inventory,employees,orders,etc...

Cons

software is buggy and it becomes frustrating when you have re-do your work again and again,also their customer service weak.

Pros

Bindo integrates payments through the Pos in house. So there is no need to have a separate processor except american express. The software itself is not difficult to learn.

Cons

The following apply to decimal quantity inventory.

-Email receipts do not show the correct quantities on pos sales or invoices. They are rounded up or down sporadically. Sometimes its correct sometimes it's not.
-Orders held for longer than 2 hours may be deleted in the system.
-The Pos receipt screen sometimes shows a wrong payment amount that was paid. Not great when a customer sees an amount double what they had expected. Then I have to pull the order back up to show the customer the actual amount that was charged to a credit card.
-Embedded barcodes can only be scanned from menu screen. They will not work with the library, item code or invoice screens
-Invoices with decimal quantities can only be completely fullfilled in the iOS app. But the payment can
only be fully processed in the web browser back office. If not done this way both will only be partially completed
-Changing invoice prices will show the invoice to be a total of Zero in the invoice list.
-If a purchase order payment status is left as N/A when it is saved, all of the items will be deleted

Pros

There is nothing to recommend about this product or this vendor.

Cons

We used bindo POS for about 10 months. Initially, the program was stable and seemed to offer quite a lot of back-end features (the reports seemed relatively robust). As time went on, we began to experience more and more instability. The entire system would stop working for hours at a time, which meant that we could not process any transactions whatsoever. Our cash counts in bindo would be completely erratic and would often start us over at $0 a few times throughout the course of a business day. Often times, transactions would simply stall and would never be completed so we would have to cancel the transaction and begin again as customers waited. Bindo also incorrectly set-up our accounts so for months at a time, we were not receiving any deposits from AmEx transactions (this happened twice). Bindo's customer service and tech support was awful in dealing with these issues. At one point, they asked if the cash count was actually necessary to us. There were so many other issues. Perhaps the worst aspect to them is the duplicitous way in which they set-up accounts. I was told repeatedly by the salesman what the system would cost for 2 registers. I purchased equipment and signed an agreement. When bindo's extensive problems really began to adversely affect my business, I discovered that I was actually in a lease agreement with a company for the equipment that I had already purchased and that I was being held to it for the remainder of the contract term. So, I've switched to another company that is actually reliable and I will have to potentially continue to pay for equipment that I've already purchased and for software from bindo that I know longer use.

Pros

Easy to use for most sales transactions. Can do many other things that are important to us - gift cards, customer accounts, suspended sales, quotes. Most of the reports that we use can be imported into an Excel spreadsheet where we can do most of the analysis that we need to assess our sales transactions.

Cons

Several primary generated reports treat sales on discounted merchandise as if there were no discount applied. Discounts are listed separately and have to be manually calculated or estimated - totally at odds with accepted accounting principles as well as Federal, state, county, and city tax rules. We have to rely on receiving a monthly generated report specially delivered to us at the end of each month. Additionally, the numbers do not always agree from one report to another and we often cannot figure out where the discrepancy comes from. In the 27 months we have been using it, our monthly bookkeeping reports has only balanced twice. With our old system, being out of balance twice in two+ years would have been remarkable. Also, we have continually struggled with label printing issues regularly (though this may be more a hardware than software issue with the Bindo supplied machines.)

Pros

When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Cons

It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

Pros

Inventory management and being able to access information. We can store our clients information in the system, put credit cards on file for ease of shopping. Being able to look up products and have all the information needed at a glance is helpful.

Cons

Multiple payment situations are a nightmare. You often have to figure Utility what payment type to put in first (order of operations situation) for the split tender to work. It's extrmemly time consuming and the customers feel like it's their fault when we can't proccess their preferred payment. We don't want our customers thinking their card is being declined when it's not or feel like they are unable to use, sometimes multiple, gift cards, store credits, etc.
there are also glitches that don't get resolved in a timely fashion. I can not use the trigger point feature to generate reorders. Instead of adding only the items set with a trigger point, the system puts EVERYTHING from the company into a purchase order. This has been reported and unresolved.

Pros

It has more customization that other products I looked at, and I anticipate they will continue to develop the product. They do have the ability to manage 90% of the features from a remote location through their web interface which I liked. It does sync with QBO which is huge. Down to the invoice level I am told. Still have not completed that integration just yet. Able to use it in offline mode. Universal on hardware for the most part. They have a live demo.!!!

Cons

The payment integration is not as integrated as you would like to see. They can pass over totals to a third party card reader, but it is not fully integrated. Not a big deal and it works fine. But just something to note. I do think that there support is lacking in staff. They are still a growing company from my perspective and hopefully that will change in the future. I can say items are resolved. I like things to be done quicker but I have higher expectations. I am also not as satisfied with the reports. There are several out there but there should be a Z Report at minimal.

Pros

The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.

Cons

When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.

Pros

For simply tracking the number of people that came through our admission side, this system worked fine

Cons

Too many cons to list:
1) Terrible Customer service- can take days or weeks for them to respond to inquiries
2) System was a mess to use and would have so many problems operating in many different ways
3) Random updates with huge changes to functionality that were unexplained beforehand

Pros

Modern software and user interface. The ability to create loyalty programs is great. The ability to track users and integrate with other software.

Cons

Development changes a lot of features without really listening to customer feedback. They should improve functionality based on customer reviews. The software doesn't really support over a certain number of products, yet the contract was signed, anyway, without a warning from the Bindo team.

Pros

Ability to place images to the register hot keys, flexible system to make price adjustments on the fly, great connectivity to other hardware elements (print tags, CC reader, scanner), matrix creation ui/ux, reporting tools are also helpful.

Cons

Initially, split payment was tricky, but once a work flow for that is created it's not bad at all. When creating a matrix of colors/size sometimes the images need individual reassignments or uploading for proper display to specific child products.

Pros

Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.

Cons

Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.

Pros

Biased because I have an iPad and this works very well with it, but.... I got a scanner, a drawer, a CC reader, a printer for receipts, and this plays well with my Quickbooks! There's even free customer support and can do other mobile pay and online payments!

Cons

I haven't found it yet, at least the software, I wasn't a fan of the included iPad stand- but not everything can be perfect.

Pros

That I can get almost immediate help from customer support. I am able to use different forms of payment and ease of adding new items to system.

Cons

Some updates make it harder to use with no Bindo training. When adding new items to system, sometimes the pictures don't correspond with our actual item.

Pros

It's easy to use and the dashboard is nice because you login anytime from any device.

Cons

There is one feature that is frustrating when you try to back out of an order and it won't allow it without a managers approval.

Pros

looks good

Cons

crashes all the time, customer service does not know what they are doing

Pros

This Ipad POS is very good at handling the following aspect of our business.
Single point of sale
real time inventory
Graet CRM system
supports all our thrid party apps
quick customer support and traning

Cons

We have been using the system for 10 months and so far no issues. Only concern is the iPad ware and tear of the screen when we keep touching the same part of the screen all day.

Pros

Decently easy to use, customer service is excellent, two of the representatives always call us back right away! Very easy to learn

Cons

Several glitches happen quite often. We had 3 months where invoices and quotes disappeared. It made our job difficult

Pros

The use of the tablet makes for an easy POS setup. Its a nice small setup. The reporting I have found to be easy to use.

Cons

I have found a few issues with the integration into WooCommerce. It duplicates items if I make a change which messes up our website and anything we have developed for the items. Menu Setup is not the easiest to use.

Pros

The way to categorize inventory. I also liked the ease of setting up the home screen with frequent items purchased for quick access.

Cons

Price. Customer support was horrible. They were arrogant when there was a problem and they had no solution except to hardwire to a printer. It is also ridiculously priced for functionality. In the two years I have used it, it hasn't improved in any way.

Pros

It's a good system for everything in a retail business. I like the reports it keeps, inventory, and sales all together

Cons

It seems to go down during our busiest times. It also gives us no specific rejects(our system or the card) on credit cards. Also we've had strange glitches where it either doubles the sale on a customer or we're not sure it the transaction went through

Pros

Easy access to inventory and sales data, off-site mobility, report and functionality updates, matrix ability inventory, easy interface with printers, scanners, credit card processors, etc. Free hardware offered with a 3-year contract, and flexible financing available.

Cons

There's a limited number of printers (both receipt and labels) that that can interface, and updates can cause some hardware issues. Nothing that's a deal-breaker, though. Many many reports are available but could use more that are specifically toward a clothing retailer, such as matrix bundling in sales reports. Hopefully, that's one of the constant updates.

Pros

Ease of use.

Cons

DEV team/company does not seem to have any sense of urgency to make software logic changes to meet the needs of its customers. They need to add some serious retail experience to their DEV team that really understands how retail works so that their logic is written more flexible. Especially on the permissions side of the software.

Pros

It tracks inventory, register is easy to use, you can load it on any ipad and use it, which is nice for emergency situations. Product ordering and stuff is easy and you can set minimums on items to know what to order without looking.

Cons

doesn't track sales efficiently for sales staff to track, constant printer errors, difficult to look up old customers, can't adjust price in both directions, only discount, which can throw off margins.

Pros

What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.

Cons

What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.

Pros

Inventory tracking is fantastic. You simply scan an item and if it's in the cloud, the information pulls automatically

Cons

Constant issues with cards, not processing. Even though I did be connected and my iPad would be online, it would not connect and run cards multiple times throughout the day.