InsightEMR

Pros

The speed of billing and payments, which allows direct and personalized attention to each patient, with a lower incidence of manual work. The systematization of high quality physical therapies.

Cons

Documenting each therapy can generate a little more time in the patient care process, which can generate a slight limitation. However, it allows the backup of your medical history of therapies.

Pros

Love staying informed with everything; updates are automatic. And issues are fixed in a timely manner.

Cons

Constantly putting in a password - but I get the security side of that.
And that I have to uninstall the program on my receptionist's computer every 3 weeks and reinstall as it gets slower and slower since the last major update. I did contact support about it.

Alternatives Considered

Reasons for Choosing InsightEMR

Reasons for Switching to InsightEMR

Pros

The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.

Cons

Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.

Pros

Clinicient is easy to navigate and personalize to meet our clinic's needs. The front office integration is seamless with documentation and billing and having a personalized executive perspecitve on the metrics has been invaluable. The support staff is responsive and we feel valued as a customer everytime we comminicate a need. Therapists really appreciate the ability to create goals directly from the objective data, and personalize templates to share throughout the clinic. Payment turn around is worlds faster than we were previously experiencing.

Cons

We would love a wait-list feature for scheduling; currently, we use an external link for wait-listing patients.

Alternatives Considered

Reasons for Switching to InsightEMR

Pros

The EMR system is fully integrated with the billing software. The documentation and billing software are fully integrated, making it more efficient for billing.

Cons

There are times where the system doesn't run smoothly despite having speedy internet connections.

Alternatives Considered

Reasons for Switching to InsightEMR

Pros

We enjoyed the ability to have a scheduling system, EMR, billing options integrated into one system.

Cons

We tried to integrate the system with our billing software that was utilized within our multiple practices and could not get it to integrate with our system even after trying multiple times with InsightEMR support

Alternatives Considered

Reasons for Switching to InsightEMR

Pros

The speed in which it brings in data. Always easy to see the data and to retrieve information
Use it in medical industry

Cons

There is not much I don't like. Sometimes data comes in late but that is probably due to
vendors not program

Pros

I use this produce everyday for my job. Love that it is easy to document and essentially automated.

Cons

It is clunky to print evaluation reports for patients.

Pros

Easy to learn and use. Intuitive software.

Cons

I would like quicker access to support, but this is not a big problem.

Pros

The software is great at allowing you to make templates for your daily documentation so that you can tailor it to each type of patient and quickly finish your soap note. It’s easy to add small changes in the patients condition and quickly review previous treatments. It can simply add new parts to the objective and simply lets you type into the assessment. I like that there is a simple fill in the black option that allows to put in simple answers and expand on them if needed. This is a great software for clinical uses and for companies with multiple clinics.

Cons

There are lots of weird tricks to learn. Like if the search bar has text in it you cannot add terms from the pull down menu when filling in black spots. Took forever to figure out why. Also when scheduling there is no option for every other week. So the poor receptionist has to fill in each weekly treatment and then go back and delete every other weekly appointment.

Pros

The integration of the schedule, billing and the documentation is user friendly. Once you customize your evaluations templates evaluations are a breeze.

Cons

Their billing is horrible. They are inconsistent (can go up or down 30-40% with no changes in volume or payer mix), they are constantly shuffling out team members, and billers( been with them since late 2014 and I'm on my 4th account manager whom I haven't spoken to yet. My last one left abruptly on 3/31/17) . The customer service is even worse. No one seems to have any answers. They love to pawn off any issues with collections or functionality on to you and your practice. Their policy seems to be to push any questions towards the tutorials and the insight website. Which is just a bunch of glossy youtube videos.

Pros

1. You can open/sign into the program more than once, so if you can have the schedule open and patient charts open at the same time or multiple schedules from multiple office locations up.
2. All the prescription, authorization, case information is in the same location in the patients chart. You don’t have to open multiple windows to find anything, which is great!
3. Adding attachments is super easy! You can add from the schedule or in the patients chart.
4. Scheduling patients are easy too, all you have to do is “copy” and “paste” the appointment. The schedule can accommodate up to months in advance so patients often have scheduled appointments for the month!
5. You can text or email appointment updates from the system; patients love this!
6. There’s a side bar of information about the patient in schedule view so you can get a preview of notes, insurance information, referral information, etc. just no private information about the patient, such as, date of birth... for HIPAA reasons
7. Saves all your work when you “x” out of the program.

Cons

Can be slow at times, but overall a great software. Much more secure than other internet based softwares that I have used in the past for my job.

Pros

More options to select from than other software I have used. Easier to customize chart for patient, adding information that does not have a "check" box.

Cons

Slow program that sometimes "times out" intermittently that increases charting time. Checking boxes will not click/unclick and makes it difficult to add comments. Customer service/support can be slow getting back to you and keeping you informed about your case.

Pros

The system integrates with both clinical and billing software. The reporting features are excellent. Clinicient has helped our practice triple is size in 7 years.

Cons

There are some minor software bugs that occur and the EMR will not integrate with our outcomes tracking software.

Pros

Customizeability, client support, innovation, responsiveness and the consistent effort to be an industry leader in matters of regulatory affairs.

Cons

PC only...which is changing as I type this. (New rollout soon for Mac and mobile. Clinicient is more than software, though...they provide a client executive and serve as a program analyst.

Pros

Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.

Cons

New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.

Pros

Ease of use, precise documentation, ability to run reports and see all billing aspects.

Cons

I would like for a signature pad to be available and compatible with the program. With that we could truly be paperless. Also, while the upgrades are nice, there are always glitches with each release

Pros

The software is user friendly, with a manageable learning curve. It is fully customizable to meet the needs of patients and clinicians. Clinicient EMR allows Clinicent software allows for direct communication with physicians and other health care practitioners. It streamlines the process by combining documentation, billing, communication all in one software. The account specialists and knowledgeable, and always available to assist clinicians with any problems. Clinicient constantly strives to stay on top of documentation requirements for Medicare, continuously updating to maintain Medicare compliance.

Cons

Clinicient is not yet set up to store videos/pictures to better support need for PT/progress.

Pros

Easy to navigate thru the system. You can access different pages from one page. This saves alot of time.

Cons

System is usually slow. You have to wait for different pages to upload. Also, when you update certain items, you can't refresh. You have to completely log out and log back in.

Pros

Ease of use. Great billing department and staff.

Cons

Nothing

Pros

Customer service, whenever I call I get the best service.

Cons

When there are glitches in the system it takes a while to fix.

Pros

It is made specifically for therapists by therapists. We feel very safe due to their efforts to build compliance into the system. Cloud based option gives us peace of mind knowing that we don't have a bunch of PHI around our office. Great reporting and metric features. Customizable templates. Customer service and value added services and training are wonderful. One stop shop for Scheduling, Documentation, Billing.

Cons

I am guessing that it could be just a problem with all programs, but they are just not as fast as paper charting.

Pros

One of the things we like best about the software is the adaptability and specificity to therapy practice . The product can be molded to fit your practice and is very user friendly. Also the functionality of the software makes compliance with billing and Medicare rules a breeze. Support is great and good training for new staff that is easily accessible by computer.

Cons

Very few dislikes. System works well. It takes a short period of time for a new staff member to become proficient.

Pros

What I like most about InsightEMR is the easy flow of it. It is very selfexplanitory, nt confusing. It allows me to easily schedule patients with therapists, put in their copay amounts, print patient paperwork, etc.

Cons

I have been using IsightEMR for a little over two years now, and I do have any cons/complaints about using InsightEMR so far.

Pros

We have been users of Clinicient for over 3 years. Overall, we are happy with the service. The reports are very robust and can provide lots of data around the quality of your care. The billing is pretty good, but we do get claims with timely filing denials, not a lot, but it happens. Some days the support is amazing, other days it can be disappointing, but mostly good days. The system is reliable, very few "outages."

Cons

When we first signed up 3 years, they promised a lot of things, like a patient portal in the next 3-6 months. It's been 3 years and there is still no patient portal. They also said they were working towards merchant services when we signed up, and still not there. We signed up with Keet Health to help with patient retention and MIPS, but Keet Health was been absolutely terrible. I would not recommend using Keet Health.

Alternatives Considered

Reasons for Choosing InsightEMR

Switched From

Reasons for Switching to InsightEMR

Pros

Scheduling is pretty simple. It is nice that you can fax notes straight from the EMR. They have an online platform that can be used when not in the clinic, although it is not similar to your desktop app at all. The team they sent to be onsite was very helpful as we switched over to this system.

Cons

I feel like several features we were shown in demo are not actually a part of the program unless you pay even more, which we were unaware of. Features such as emailing your patient a HEP. Be extra patient as you learn this software because it takes a lot of time and practice. Customizing notes is not as simple as it should be. Our clinic has has issues with sections of notes being randomly deleted.

Alternatives Considered

Pros

I love how many reports there are to assist both admin and clinical. There are plenty of reports you can use as a dashboard to view how your company did in the previous month, but even creating reports that show you a quicker snapshot. The scheduling/functionality is very easy - nice to train new staff on it.
Once you are trained in Clinicient and find all the little tricks it's a nice system, but a lot of the times we find these tips from months and/or years of experience.

Cons

All the little bugs/glitches - which I know nothing is perfect.
Claims with issues: if it can show which office the patient received treatment from would be a great help.
Able to open 2 windows at the same time - difficult to complete certain tasks. I usually will try to open Insight Billing just to have two windows.
Placing notes on the schedule - two or more can't be the same time.
Customer Service - is there a way to speak with someone quicker? Especially about the little things?

Pros

This program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.

Cons

Do not really have any cons about this program.

Pros

I wrote down a pro and con list before I started this. Unfortunately, I have only 2 things I like about this online EMR system. Its checklist feature for documentation has the right idea if they could be streamlined without waiting for each check to be loaded and saved, costing much time and makes documenting a hassle and a headache Creating/modifying or editing templates is also an easy feature, but is not hassle/headache free to time required for saving.

Cons

What negates the pros listed above is the time it takes for changes to load. Everything takes forever, their server size does not operate smoothly during business hours, since it cannot support the number of users. It does not have a totaling system to add objective or performance totals together. This is the only EMR system that DOES NOT have an integration with insurance auto-eligibility and benefits check I have ever worked with. Which, to run a smooth money transaction business IS A MUST. It lowers the stress of front desk, lowers the cost of having to hire another person, and gives an understanding of the possible cost to the office and the patients quicker, making everything more efficient. Constant bizarre inconsistencies during sign off. and to make the headache worse, when you call customer support, many of them make you feel like it is your fault. I expect full circle competence from check out to documentation, to sign off, to check out. This system leaves holes. There are 2 different ways to create a case when a problem arises, but a lack of communication between support staff has you running in circles. And the worst is nothing is urgent to them, they have 5-7 business days to get back to you and will actually advise you to read your contract.

Pros

With 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help.

The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.

Cons

I wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.

Pros

Ease of billing and filing claims. Scrubbing feature is great

Cons

At times the ERA's do not come thru. Then I have to call software vendor and have them find the eras.
Also, difficult to correct some issues.

Pros

The software is easy to use and practical for PT's and OT's ONLY

Cons

Was told that there was an on-line platform:
NOT TRUE! The platform was "in the works"

Was told that many Mac. computer people use the software, Mac compatibility is not a problem:
NOT TRUE! You need to have the Microsoft conversion software installed on your Mac

Was told that there was a complete set of goals for speech therapists:
NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds

Was told that we could customize anything.
NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.

Pros

Integrated billing and documentation. No longer needing two programs to do the job.

Cons

I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

Pros

All software is complex and difficult to implement. That said, Clinicient training is excellent and ongoing. The support is excellent and timely. The templates start in a good place and are very customizable. The fail safes in the system help keep you compliant. They stay very on top of changes from Medicare and other payers. They are run by PT's who have been clinicians so they understand our issues.

Cons

We do a large amount of free text documentation. The word processing program is obsolete. It doesn't learn .

Pros

Therapist Efficiency, Reporting Capabilities,

Cons

None, Clinicient has exceeded our expectations

Pros

nothing really its unstable and upgrades have only resulted in less stability.

Cons

This company tried to get too big too fast the software itself is unstable and the support system is useless. I became a full time billing liason because we utilized their services for both billing and EMR and Ive spent the last 3 years fixing their mistakes. Issues are not solved in a timely manner

Pros

I think the software is quite comprehensive. I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market.

Cons

Customer support & the accounting aspect of patient ledgers/billing complexity.

Pros

Content availibility, learning, outcome based documentation, ease of faxing and letter creations. Up to date information and user friendly for both new graduates as well experienced therapists.

Cons

Goals update and creating discharge notes from existing last daily note.

Pros

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

Cons

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

Pros

This system is my fourth software program to learn. The ease of this system and the functions that one can set up as is wonderful. We use a color coding system that helps the entire staff. The functions available in the client editor give a wealth of communication abilities.

Cons

This software has so many facets that I know there is more that we could be utilizing within it. Having time to review and learn more is a little difficult once you are up and running.

Pros

The software is user friendly! Scheduling is really easy, customer service is helpful with any questions and it is very convenient to be able to keep up with billing, scheduling, electronic medical records and notes all in one place.

Cons

The software has glitches sometimes but the company is helpful on trying to figure them out.

Pros

I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field.
With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company.
There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.

Cons

I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.

Pros

Easy patient profiles to understand and able to find medical records and information. Scheduling was easy and you could clearly see patient names and if they had any symbols on their appointments.

Cons

Billing aspect was difficult to understand many patients would ask for their ledger but it was never clear on the billing portion or if they truly owed a copay or not.

Pros

The software is very easy to use and the feature allow us to track our patient load. It is easy review the appointment schedule and notes.

Cons

Sometimes it is difficult to obtain the report you need, its there but you have to sometimes really look through several different ways before finding what you want. But that is just a learning curve.

Pros

Compliance for insurance/Medicare, interoperability for all staff, ease of use and allows for best patient Experience

Cons

Overall update and use of product if you have a specific needs. With MIPS, use of Keet and understanding of calculations for passing compliant participation is not clear.

Pros

Ease of access. Ease of use. Clear and concise notes. Integration.

Cons

Customer support. Apple compatible. Tablet ease of use.

Pros

I love the ease of use that Clinicient features in my daily charting. I also love the customer service and education they provide when in comes to changes in Medicare and other insurances.

Cons

It does take some time setting up and customizing but once that is done it is easy to use.

Pros

It is easy to learn and use. Easy to set up patient accounts. Easy to post patient payments. The schedule is simple.

Cons

You cannot open the client editor and the cash register at the same time, hard to compare pmts with visits. Reports are not accurate. A lot of computer glitches.