--- description: Review of Mekari Qontak Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mekari Qontak | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Mekari Qontak](/software/339260/qontak) # Mekari Qontak Canonical: https://www.softwareadvice.ie/software/339260/qontak Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/339260/qontak?page=2) > Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. Our solutions empower businesses using WhatsApp \& Instagram, social media, e-commerce, voice calls, KPIs and offline activities within a unified SaaS CRM technology. > > Verdict: Rated **4.9/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 26 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mekari ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Available Countries**: Indonesia ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Calendar Management - Campaign Management - Contact Database - Contact Management - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export - Drag & Drop - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Marketing Automation - Opportunity Management ## Integrations (4 total) - Facebook Business Suite - Instagram - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4491 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (7002 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (625 reviews) 5. [Ploomes CRM](https://www.softwareadvice.ie/software/449937/Ploomes) — 4.9/5 (442 reviews) ## Reviews ### "One of the client focus Omni Channel Platform in Indonesia" — 5.0/5 > **Naufal** | *23 September 2026* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Their customer support, account management and its ease of use. Especially on deploying AI Agent that we currently build. > > **Cons**: Maybe design wise are quite basic. But convenient. Also, their Apps performance have bugs like sudden log out. > > Overall it was amazing 4 years experience. Our account manager serves really well, and the way Mekari listened to our request also quite good. ----- ### "Efficient and Reliable Omnichannel Customer Service Solution" — 5.0/5 > **Chatelia** | *5 May 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Mekari Qontak is its ability to centralize multiple communication channels into one platform. It significantly improves response time, enhances team efficiency, and provides clear visibility into customer interactions and performance > > **Cons**: One of the main drawbacks is the limited customization in certain features, which can make it less flexible for specific business needs. Additionally, there are occasional system delays when handling high volumes of data or messages. > > Overall, my experience with Mekari Qontak has been very positive. The platform helps streamline customer communication by centralizing multiple channels into one system, which improves response time and team efficiency. It also provides useful insights through its reporting features, allowing better monitoring and decision-making. ----- ### "Game-Changer" — 5.0/5 > **Eroika** | *21 April 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What really changed the game for the Blossom marketing team was how Mekari Qontak turned our chaotic communication into a streamlined garden. Here are the highlights: The Omnichannel Magic: Before Qontak, I was jumping between Instagram DMs and many WhatsApp like I was in a sprint, since every campus has their own WhatsApp number. Having a single unified dashboard for all customer interactions allowed us to maintain a consistent brand voice without the burnout. Data-Driven Insights: As a Head of Marketing, I live for the analytics. The reporting tools gave us a clear view of agent performance and customer response times. It’s much easier to scale when you can actually see where the "blooms" are happening in your conversion funnel. Seamless Integration: It played very nicely with our existing CRM, meaning no lost leads. Every interaction is logged, so we never miss an opportunity to re-engage a customer with a personalized offer. > > **Cons**: It’s a powerful tool, but it requires a bit of patience during the honeymoon phase. If you aren't careful with your automation logic, it can feel a bit robotic—which is the last thing a brand like Blossom wants for its community. > > Honestly, bringing Mekari Qontak on board was one of those decisions that caused a few headaches up front but paid off massively in the long run. When we first started, getting through the Meta verifications and setting up the WhatsApp API felt like jumping through hoops. My team at Blossom is highly creative, so dealing with the technical setup and figuring out the slightly rigid chatbot logic wasn't exactly our favorite week. But once we got past that initial learning curve? Total game-changer. ----- ### "Know your customers, truly" — 5.0/5 > **Dzulfani** | *7 September 2026* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: The Customer Database keeps profiles, preferences, and consent in one place great for personalization. > > **Cons**: A one-time cleanup during migration gave us a pristine customer record strong foundation for personalization. > > Supervisors get the visibility they need, while agents benefit from simpler call flows. That mostly why I like using this product. ----- ### "A Reliable Solution for Large-Scale WhatsApp Messaging" — 5.0/5 > **Rudi** | *18 August 2025* | Research | Recommendation rating: 8.0/10 > > **Pros**: The ability to send WhatsApp messages in bulk with ease is what I like the most. It makes communication with a large number of users efficient, reliable, and straightforward, which has been very helpful for our project needs. > > **Cons**: The limitation on the maximum number of users that can be included in a scheduled WhatsApp blast. This requires us to split campaigns into multiple batches, which sometimes adds extra effort. > > Overall, Mekari Qontak is a good and reliable product that has supported our company project requiring large-scale WhatsApp messaging. It has streamlined our communication process and improved efficiency, though there is still room for improvement in terms of scalability and service quality. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/339260/qontak?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/339260/qontak) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data