About Zendesk Talk

Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.
Zendesk Talk Software - Talk Dashboard
Zendesk Talk Software - Call Interface
Zendesk Talk Software - Call contacts within platform
Zendesk Talk Software - Ticket Creation after call ends
Zendesk Talk Software - Call Recording
Zendesk Talk Software - Talk Dashboard - thumbnail
Zendesk Talk Software - Call Interface - thumbnail
Zendesk Talk Software - Call contacts within platform - thumbnail
Zendesk Talk Software - Ticket Creation after call ends - thumbnail
Zendesk Talk Software - Call Recording - thumbnail

Zendesk Talk pricing

Zendesk Talk does not have a free version and does not offer a free trial. Zendesk Talk paid version starts at US$49.00.

Starting Price:
US$49.00
Free Version:
No
Free trial:
No

Zendesk Talk Reviews

Feature rating

Value for Money
4.2
Functionality
4.5
Ease of Use
4.3
Customer Support
4.5
5 reviews of 13 View all reviews
Edricks
  • Industry: Fund-Raising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/9/2023

Communication bridge

I use it as a communication bridge today customers.

Pros

Zendesk Talk is if it's a program in communication which creates a bridge between the customer and the business owner I normally use it for effective communication to the clients.

Cons

It is never slow therefore provides effective communication at any daily time for customer certification.

Suzanne
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/5/2023

Excellent live chat tool

Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.

Pros

Allows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.

Cons

Would be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly

Albert
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 24/11/2022

Communication Software for Businesses

The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.

Pros

As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.

Cons

Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.

Jia Fretz
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/3/2023

Zendesk Talk Feedback

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.

Pros

If you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.

Cons

It is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.

Analyn
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2023

Zendesk Talk-honest review

Pros

Counts the number of tickets every merging.

Cons

Two people can access one email concern.

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