--- description: Review of IT Portal Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IT Portal | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Digital Asset Management Software](/directory/1634/digital-asset-management/software) > [IT Portal](/software/340765/it-portal) # IT Portal Canonical: https://www.softwareadvice.ie/software/340765/it-portal Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/340765/it-portal?page=2) > IT Portal is a cloud-based document management platform used by IT departments and professionals across the globe. It provides flexible features that provide online and offline access to various types of saved documentation. IT Portal can be used to access and share agreements, forms, checklists, plus many other types of files. Additionally, this solution offers a browser-based plugin that allows users to securely search for credentials and passwords without having to log into IT Portal. > > Verdict: Rated **4.5/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 22 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SI Portal ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User - **Pricing Details**: Tiered pricing is based on user count, $20/user/month or $ 240/user/year when you have 5 Users, Terms \& conditions apply. • Prices are the same for on-cloud and on-premises services • Prices are per month or annual • 30-day money-back guarantee • No onboarding feeds • No long-term contracts • Annual discounts, up to 20% - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Approval Process Control - Archiving & Retention - Asset Categorisation - Asset Library - CMS Integration - Checklists - Collaboration Tools - Commenting/Notes - Content Management - Customisable Templates - Data Import/Export - Document Capture - Document Classification - Document Management - Document Review - Document Storage - Documentation Management - File Management ## Integrations (10 total) - Atera - Auvik - BMS - Domotz - Gliffy - Lucidchart - Microsoft SQL Server - Office 365 Document Management - PSA - Passportal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Digital Asset Management Software](https://www.softwareadvice.ie/directory/1634/digital-asset-management/software) ## Related Categories - [Digital Asset Management Software](https://www.softwareadvice.ie/directory/1634/digital-asset-management/software) - [Document Management Software](https://www.softwareadvice.ie/directory/722/document-management/software) - [IT Documentation Tools](https://www.softwareadvice.ie/directory/4607/it-documentation/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3663 reviews) 2. [IT Glue](https://www.softwareadvice.ie/software/351312/it-glue) — 4.6/5 (331 reviews) 3. [Jira](https://www.softwareadvice.ie/software/4315/jira) — 4.4/5 (15312 reviews) 4. [M-Files](https://www.softwareadvice.ie/software/433195/m-files-dms) — 4.4/5 (274 reviews) 5. [Document360](https://www.softwareadvice.ie/software/96197/document360) — 4.7/5 (290 reviews) ## Reviews ### "Great product, great team\!" — 5.0/5 > **Levi** | *4 December 2022* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: The flexibility is great. The support team is brilliant and very responsive. > > **Cons**: There is no non-latin language support at the moment. ----- ### "Long time client, overall positive" — 5.0/5 > **Dean** | *19 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It stores everything. We use it for all internal and client facing documentation and SOP / KB's. It has integrations with most of our platforms. Support is good, even to the point of implementing features as I request them. > > **Cons**: Theres not really a lot. Sometimes it is hard to find options in the settings. I don't often have to go through those settings so finding something seems to be difficult. A search in the admin settings would probably help (not just the filter on the mail heading, something that searches through all the settings) Billing is annoying. It needs a delay added. If i add a user by mistake and instantly remove it, or if a staff member leaves and i remove them but they are replaced on the same day. Then there is multiple reductions and additions on the same day in the bill. It makes the invoice very hard to read. Adding a delay to calculate the user counts at the end of the day would be better. So adding and removing doesnt trigger multiple items on the invoice. > > Pretty good. Ive been here for years, since early v3. Its good to see that improvements are made. Support has been great when I have needed it. ----- ### "Good Product but needs a bit of work." — 3.0/5 > **Joseppee** | *18 February 2022* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: Overall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday. > > **Cons**: Could be improved but overall is a good product. > > Overall has helped get all my password, diagrams location and assets organized. ----- ### "The difference between an hobby and professional" — 4.0/5 > **Alberto** | *7 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1 Made for MSP 2 Quite comprehensive (feature rich) 3 Affordable pricing > > **Cons**: - Chaotic, not linear, not uniform - Sometime the same feature is implemented differently based on the object - Absence of a real reporting system to obtain an offline readable and dense documentation. > > It's allow us to manage the IT information in a better way, and share the knowledge with our customers, increasing the value of our service. ----- ### "A great solution, not too expensive." — 4.0/5 > **Dominic** | *28 February 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin. > > **Cons**: More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature. > > IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/340765/it-portal?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/340765/it-portal) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data