--- description: Review of Stonly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Stonly | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [Stonly](/software/341331/stonly) # Stonly Canonical: https://www.softwareadvice.ie/software/341331/stonly Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/341331/stonly?page=2) > Stonly is a platform for customer service that delivers knowledge when and where people need it. That means it gets used much more often and can handle every case that comes its way. Easily create step-by-step guides, decision trees, and reliable AI answers for your agents and customers. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Stonly - **Founded**: 2018 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Stonly is available across four pricing plans, outlined below. It also offers a 14-days free trial. Basic: Free Starter: $99/month (billed annually) or $124/month (billed monthly) Business: $199/month (billed annually) or $249/month (billed monthly) Custom: Please contact Stonly directly for pricing information - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Catalog Management - Chat/Messaging - Collaboration Tools - Content Library - Content Management - Customisable Branding - Customisable Forms - Customisable Reports - Decision Support Systems - Document Management - Document Storage - Full Text Search - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Language - Reporting & Statistics ## Integrations (7 total) - Freshdesk - Front - Intercom - Salesforce Service Cloud - WordPress - Zapier - Zendesk Suite ## Support Options - Knowledge Base - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Digital Adoption Platforms](https://www.softwareadvice.ie/directory/4379/digital-adoption-platform/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "A platform full of potential" — 5.0/5 > **Clothilde** | *8 June 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. > > **Cons**: As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. > > My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. ----- ### "Great help to every business\!" — 4.0/5 > **Iveta** | *31 May 2023* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc. > > **Cons**: The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages. > > Overall, the support we received from Stonly was great\! They quickly respond to all questions therefore even the minor bugs were handled within the hour\! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop. ----- ### "Onboarding solution that can't trigger any action on dynamic code" — 2.0/5 > **Gael** | *18 March 2022* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution > > **Cons**: If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly. > > Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on ----- ### "Powerful knowledge management system" — 5.0/5 > **Philipp** | *9 April 2022* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center > > **Cons**: Interface sometime is not intuitive, some interesting options are on the expensive plans. > > We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference. ----- ### "Good interactive tours platform with great potential" — 4.0/5 > **Michele** | *7 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It's very easy to implement and get started with. You can have a good guided tour up and running in minutes. > > **Cons**: Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/341331/stonly?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/341331/stonly) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data