BirdSeed

Pros

I couldn't have imagined this myself. What a great, innovative piece of software! I was looking for something to replace my tawk.to chat tool, and found this. It so smoothly gives my site visitors exactly what they need immediately, it's almost divine! I am greatly excited about the uses of this tool once my site gets more traffic.

Cons

Really, there's nothing to dislike about it. I am impressed and pleased with the tool.

Pros

Love the knowledge base and video features. The tool does a great job of giving you a support dashboard/chat bubble for your site.

Cons

Wish it had more native integrations with other applications. It does have Zapier ($$$) which helps, but it is still limiting.

Pros

I loved that I would allow me to add a chat function to my site that I could customize to send clients to different places. Being able to schedule meetings directly in the chat was really nice. There are lots of helpful tools to help you connect with and direct customers.

Cons

It seemed a bit glitchy when I first started to use it. The chats wouldn't load or I wouldn't get notifications for the chats, which defeats the purpose. I would love if this integrated with something like Slack and even messenger to have a unified chat inbox.

Pros

Normal chatbots are very basic, offering simple back and forth text discussions. BirdSeed expands on this, offering a large selection of ways to connect with customers, cut down on admin tasks and provide specific call to actions. I have used Birdseed to allow potential clents to schedule meetings without going back and forth over email or chat, and provided an FAQ system where users can find answers to common questions themselves. I have also displayed a latest video on the app which got a number of positive comments.

I don't use BirdSeed to its full potential, but only using a few of the features it offers saves a large amount of time (and I believe gives more satisfied customers). While I'm using the paid offering, the free solution is suitable for many businesses and is far more feature rich then alternatives. I found BirdSeed easy to set up and maintain.

Cons

In the past there were a few instances where the widget seemed slow to load, but this hasn't been an issue for some time (8 months plus).

Alternatives Considered

Reasons for Switching to BirdSeed

Pros

This app can do so many things and is all inside the popup. Not only can you use video to connect with clients on any level you decide ( For FAQ questions, For Demo etc. ) but also Live chat and email. It offers more that I have not used as of yet.

Cons

Really no major cons. Sure a few minor technical issues due to so many different themes being used but all are taken care of fast. The developer is hands on and very responsive.

Pros

I really like the ease when setting it up. I like the ability for my clients to reach me easily and quickly.

Cons

I don't see anything I don't like. If I ever need something, they try to roll out specific features quickly

Pros

Birdseed saved me a lot of time and energy when interfacing with my clients and potential ones too.

It's features are actually unique compared to what's on the market

The tools are well thought out and covers a lot of use cases you would combine in several other applications

Cons

Integrations are still missing and can be optimized a bit. They have zapier but it's a bit slow.

Not enough native integrations. It would nice if they have a few like slack and autoresponders

Pros

I love the granularity of having 12+ tools under the same roof. The UX inside and for the customer, are great an needs to mention. Is simple, and deployment is awesomely fast.

Cons

I like the app to work on autopilot. The Chat can work better in iOS app when someone ring the bell. I say it needs more work in integrations, not zapier i mean. Specially to CRMs like Keap that can send automatic e-mails in case of an emergency.

Pros

1) Constantly improving app
2) Simple and easy to use
3) It is a Swiss Army tool for our business
4) It is on par with Intercom

Cons

1) To have more integration for the calendar feature not just Google Calendar
2) More integrations with email marketing systems such as Mailer Lite, MailChimp, etc

Pros

Most: the commitment to the customer experience of the founder
Next up: the options for engagement with website visitors

Cons

I was confused when I first installed it as a fairly new app -- parts weren't working -- now this was a LONG time ago and when I left it for a while to become more mature, I went in with the same attitude. Unfortunately, it was I who was the problem. [SENSITIVE CONTENT HIDDEN] walked me through my "issues" and now it's working as I expected.

Pros

We are testing this app with one of our sites, and it's working like a charm. We started the test about 3 months ago, and I saw an increase of 38% in lead gen, since we can engage with our customers at breakneck speed.

This app allows us to use videos, pro-active actions, even have a FAQ within the widget. It's a total of 12 tools and you can enable/disable depending on your use case.

It's a very good tool for lead gen, and quite unique. They have a very good free plan, so go ahead and test it!

Cons

It's an awesome app, can't say I found something that bother us.

Pros

Everyone's familiar with Intercom, some people know about the other services that are common (Olark, Gist, etc.) but Birdseed should be at the top of your stack for website support programs. It isn't just a chat, it has integrated newsletter signups, call requests, knowledge base, videos, so many features and integrations. If it isn't in this suite you probably don't even need it.

Cons

It doesn't have a steep learning curve but it does take a minute to try to figure everything out. Typical though when a service has so many features.

Pros

Many tools integrated in one software, simple to use.

Cons

All functionality works fine. We had no problems with the software

Pros

Having 12 tools in one app is just great. Right lead generation to knowledge base everything is present in one app and integrating it to my site was just so easy it just took 2 mins to add birdseed to my site. All you need is to paste the java script code into the site. You can later add or delete the tools in the birdseed dashboard. Setting up the tools is also easy which can be done is few clicks. I never had problems with birdseed or faced any bugs it the platform till date. This is a very good software for capturing leads. The best part is it is free forever. Until you need advanced features. The free plan is sufficient for most the small business owners .

Cons

Right now I can't point out any cons in the platform they have given everything for free which is just amazing.

Pros

I love their FAQ features. I can put those directly on my homepage under the question mark and clients can easily reference what they need.

Cons

There are still some bugs they are working on. It is a great platform, so I trust that they will be fixed soon, but bugs are still annoying at times. I trust that the platform will mature as they continue to grow. :)

Pros

I love that this tool can grow with my business either by volume or variety of the need of the customer. It is nonintrusive especially in the mobile experience which is so important.

Cons

My score of the likelihood of recommending is lower only because I am having trouble embedding the snippet. I really think it is my site, but I have to doublecheck it.

Pros

Birdseed gives users many tools to increase visitor engagement. But the ones that I like most are the feedback, contact form, and email capture tools.

Cons

Choosing which tools are the best for your site requires trial and error.

Pros

The variety of the tools available to use within birdseed ecosystem.

Cons

The setup confusion. It is not that easy to setup the product.