--- description: Review of SkySwitch Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SkySwitch | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [SkySwitch](/software/342221/skyswitch) # SkySwitch Canonical: https://www.softwareadvice.ie/software/342221/skyswitch Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/342221/skyswitch?page=2) > SkySwitch is a cloud-based PBX system that helps IT businesses manage customer communication processes using chat, voice, and video conferencing tools. It lets staff members access the business SMS module to send text-based and multimedia marketing messages to customers from a unified platform. With SkySwitch, sales representatives can view VMail transcriptions, access call recordings, and customize the built-in dashboard. Team members can utilize the quoting and billing tool to add customers to billing services, track payments, and import Excel data to the platform. Additionally, it enables employees to access contact center information, including call center reports, agent availability, dialed number identification service (DNIS) statistics, and abandoned calls. SkySwitch provides an application programming interface (API), which facilitates integration with several third-party applications, including Connectwise, QuickBooks, ReachUC, Microsoft Teams, and Twilio. Pricing is available on request, and support is extended via phone, email, documentation, and other measures. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: SkySwitch ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact SkySwitch directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Tracking - Call Centre Management - Call Recording - Call Routing - Chat/Messaging - Conferencing - Electronic Faxes - PBX - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Trend Analysis - Unified Communications - Video Conferencing - VoIP ## Integrations (3 total) - ConnectWise Automate - Microsoft Teams - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) ## Related Categories - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [Twilio](https://www.softwareadvice.ie/software/390005/twilio) — 4.4/5 (501 reviews) 3. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) 4. [Squaretalk](https://www.softwareadvice.ie/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews) 5. [VirtualPBX](https://www.softwareadvice.ie/software/160417/virtualpbx) — 4.7/5 (36 reviews) ## Reviews ### "Great solution with a lot of capabilities." — 4.0/5 > **Matt** | *6 April 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Quick to implement solution. I was impressed that their onboarding was clear and easy to understand. I also appreciated the fact that in my case, they offered a better deal for actually completing the training. The features and ways of working are a little difficult to piece together but once you get the hang of it, easy to deploy. > > **Cons**: The web interface is slightly dated and for many of my "basic" customers, they have a difficult time navigating the site. > > Really great holistic solution. Allows businesses to get started with the basics or over a wide variety of value-add services. ----- ### "Stable - Dependable - Good people" — 5.0/5 > **Anthony** | *31 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: They use a well known platform. When they roll out a feature, it works. I rarely need to contact them because it just works. When I do contact them, they are there to help immediately. > > **Cons**: Slower than other providers to roll out features. > > Very good. We have used 3 other platforms before moving our client base to SkySwitch. ----- ### "Great Comprehensive Solution" — 5.0/5 > **John** | *26 July 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and understand. Great Support\! > > **Cons**: Add Chat and Video conferencing solution (or integrate with one.) Also adding a desk sharing platform with take control would be nice. > > SkySwitch is one of those gems you come along that make you so glad you found them. The support is extraordinary starting with the staff to the knowledge base and onboarding videos. I love working with this company\!\! ----- ### "SkySwitch Overall" — 5.0/5 > **Randy** | *20 April 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I have used the software for approximately five(5) years and find is easy to work with and rich with features. I have also experienced a number of upgrades over the years that have continuously improved the product for the good. > > **Cons**: Not much to list here. If anything, I wish their reporting was a little more robust but getting information has improved dramatically from the dashboard. > > I am very pleased with my experience with SkySwitch. About the only thing I wish for is phone access to a engineer that I can talk to from time-to-time without going through a trouble ticket, but that is a minor thing. ----- ### "Highly recommend SkySwitch" — 5.0/5 > **Brandon** | *18 April 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Great platform, stability, and support. The SkySwitch support team is second to none. The Platform is reliable and stable. The services and features provided by SkySwitch are always expanding. > > **Cons**: Sometimes the innovation and new releases of the platform move slowly due to the number of resellers and 3rd party integrated services that have to be tested prior to release. > > As a SkySwitch partner reseller for almost five years now, I can say without a doubt, that partnering with SkySwitch was one of the best business decisions we have made. I have been in the Interconnect business since 1998 and the transition from Legacy on-premise PBX systems to a full UCaaS provider would not have been as smooth and successful without SkySwitch. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/342221/skyswitch?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/342221/skyswitch) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data