---
description: Review of eFACiLiTY Helpdesk and Knowledgebase Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eFACiLiTY Helpdesk and Knowledgebase | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/342548/efacility-helpdesk-and-knowledgebase)

# eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.softwareadvice.ie/software/342548/efacility-helpdesk-and-knowledgebase

> Managing support requests manually can lead to slow response times, miscommunication, and service bottlenecks. eFACiLiTY®’s Helpdesk \& Knowledgebase solution automates and centralizes the service request process, enabling users to easily raise tickets and track their progress. By eliminating manual tracking, eFACiLiTY® reduces delays and ensures faster resolutions. The system provides real-time updates, ticket prioritization, and detailed analytics, helping managers identify issues early and optimize workflows. With automation and AI-driven insights, facility managers can improve team productivity, enhance customer satisfaction, and ensure service requests are resolved in a timely and efficient manner.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sierra ODC
- **Location**: Coimbatore, India
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$1,200.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact SIERRA ODC for a quote tailored to your organization’s exact needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Brunei, Cyprus, Egypt, India, Indonesia, Ireland, Japan, Jordan, Kenya, Kuwait, Marshall Islands, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka and 4 more

## Features

- Alerts/Escalation
- Customisable Branding
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

## Integrations (2 total)

- BMS
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/342548/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/342548-efacility-r-helpdesk-and-knowledgebase/> |
| en-AU | <https://www.softwareadvice.com.au/software/342548/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.softwareadvice.co.uk/software/342548/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.softwareadvice.ie/software/342548/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.softwareadvice.co.nz/software/342548/efacility-helpdesk-and-knowledgebase> |

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