--- description: Review of CallMiner Eureka Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallMiner Eureka | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/4646/speech-analytics/software) > [CallMiner Eureka](/software/343881/callminer-eureka) # CallMiner Eureka Canonical: https://www.softwareadvice.ie/software/343881/callminer-eureka > As the global leader in conversation intelligence, CallMiner empowers organizations across industries to elevate customer experience (CX) through comprehensive, AI-driven insights. Combining deep domain expertise with cutting-edge artificial intelligence (AI), including generative AI, agentic AI, and machine learning, CallMiner delivers the industry’s most powerful platform to analyze omnichannel customer interactions – voice, chat, email, social, and surveys – at scale. This enables enterprises to unlock the true value of every conversation, elevating CX and operational performance throughout the organization. The CallMiner platform collects and analyzes every voice and text-based interaction, including unsolicited feedback such as contact center calls and solicited feedback like surveys and digital engagements. CallMiner uses advanced NLP, emotion detection, automated scoring, and AI-driven topic discovery to identify nuanced patterns, sentiment shifts, and behavioral traits. These insights reveal hidden opportunities across agent performance, operational efficiency, marketing effectiveness, sales enablement, and product innovation, and customer satisfaction. This intelligence informs data-driven decisions and accelerates continuous improvement in real time and post-interaction. CallMiner continues to innovate across key areas, including advanced AI capabilities. CallMiner AI Assist, the company’s agentic AI framework, leverages specialized AI agents to drive deep data investigation, create reports, accelerate workflows, and uncover actionable insights. Research agents answer complex questions using natural language, while supervisor agents coordinate tasks, surface patterns, and recommend next steps. Combined with our GPT-style help bot and summarization capabilities, CallMiner’s use of AI translates directly into better decisions, faster outcomes, and smarter customer experience actions. Additionally, CallMiner’s newest product, CallMiner Outreach, empowers organizations to proactively engage customers with personalized, data-informed communications driven by AI-curated insights. CallMiner Outreach is a native customer engagement and feedback solution that automates and optimizes omnichannel campaigns based on real-time and historical conversation analytics, enabling marketing, sales, and service teams to deliver targeted messaging that improves customer retention, acquisition, and loyalty. This end-to-end customer engagement solution ensures that insights gleaned from conversation intelligence not only inform but activate business growth. CallMiner’s entire product suite supports both real-time and post-interaction analytics, allowing organizations to continuously monitor and improve contact center and customer experience operations. The platform’s extensible architecture offers seamless integration with key enterprise systems including CRM, workforce management, and quality assurance tools. Additionally, the robust Solutions Catalogue provides pre-built, use case-specific analytics content that accelerates insight harvesting, minimizes deployment time, and reduces total cost of ownership. CallMiner is trusted by leading organizations across technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality to deliver measurable, scalable business results. By transforming vast volumes of unstructured interaction data into actionable intelligence, CallMiner enables enterprises to drive meaningful CX transformation, improve operational efficiency, maximize agent impact, and uncover new growth avenues—all underpinned by the latest advances in AI technology. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CallMiner - **Founded**: 2002 ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: CallMiner Eureka offers a free trial for new users, after which the software pricing is based on volume of interaction data. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Catalan, Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 151 more ## Features - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Capture - Automatic Transcription - Blended Call Centre - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Scripting - Call Tagging - Call Transcription ## Integrations (6 total) - Amazon Connect - Five9 - Genesys - Salesforce Customer360 - Talkdesk - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software) ## Related Categories - [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Alternatives 1. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) 3. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 4. [XM for Customer Experience](https://www.softwareadvice.ie/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) 5. [OnviSource OmVista](https://www.softwareadvice.ie/software/447717/onvicord) — 4.6/5 (5 reviews) ## Reviews ### "So much information" — 5.0/5 > **Amber** | *17 August 2018* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did. > > **Cons**: I haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out. ----- ### "We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience." — 4.0/5 > **Allison** | *10 May 2018* > > **Pros**: The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business. > > **Cons**: We have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed. ----- ### "Eureka-Callcenter\_11-07-2022" — 5.0/5 > **Osman** | *12 July 2022* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Actually i can say that i try it and it looks like good.it serve many features. > > **Cons**: i think that it's help documentation needs improvement. ----- ### "Eureka" — 5.0/5 > **Gisele** | *28 February 2023* | Paper & Forest Products | Recommendation rating: 10.0/10 > > **Pros**: Software de fácil acesso e muito simples de utilizar. > > **Cons**: Não encontrei algo de negativo neste produto. > > Recomento demais. ----- ### "CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics." — 4.0/5 > **Allison** | *7 June 2017* > > **Pros**: I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it. > > **Cons**: The only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/343881/callminer-eureka) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data